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"Arrived late and staff were no where to be found, Male arrived around 10 minutes later and was frazzled, not sure if he was sleeping or running around
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A luxury stay in Queenstown awaits you at Oaks Queenstown Shores Resort. You'll find popular sights like Queenstown Gardens and Skyline Gondola nearby. Highlights at this property include a restaurant, free self parking, and a free area shuttle.
You can enjoy an LCD TV with cable channels, and each apartment features WiFi, wired Internet, and a hair dryer. A refrigerator and room service make in-room dining convenient. Nice touches to enhance your stay include free toiletries and premium bedding. A phone, an iron/ironing board, and a desk are also available.
The restaurant, Shores Restaurant, is open for breakfast and dinner. Enjoy the fitness center and sauna. Other amenities include free WiFi in public areas, laundry facilities, and ski storage. Each morning buffet breakfast is served between 7:30 AM and 9:30 AM.
Near this 4.5-star Queenstown property, you'll find Shotover Jet.
Dear guest, thank you for taking the time to rate us. Hope you can return in the future. Kind regards,
4 out of 5
Posted by a verified traveller on 17 Mar. 2020
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Comment from Hotel Management
18 Mar. 2020
by Front Office Supervsior
Dear Jason, Thank you for your positive feedback. Hope you can return in the future. Kind regards,
3 out of 5
Arrived late and staff were no where to be found, Male arrived around 10 minutes later and was frazzled, not sure if he was sleeping or running around. Room was clean and comfortable but hot at times. My husband got a cup out of the cupboard and the entire shelf collapsed. He immediately told reception but it was not fixed during our entire two night / three day stay with broken glass etc. The reason I booked this accommodation was due to the gym, however was very dissapointed. The equipment was not commercial standard, and was extremely old, falling apart and quite frankly dangerous. Half the dumbbells were missing and the room was pokey and looked like it had been put in a small room just for the sake of the hotel claiming they had a gym. Great spot, with plenty of parking and slightly away from town but still within walking distance. Hotel currently undergoing renovations which might be an issues for some with noise through the day but did not affect us. The hotel cafe is lovely, but never open, it would be great to have it open more for just the basics like coffee especially when there are staff around preparing for the day anyway. Place was clean and comfortable, with lovely views, with a little effort it could be a lot better.
Posted by a verified traveller on 4 Mar. 2020
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Comment from Hotel Management
4 Mar. 2020
by Front Office Spervisor
Dear valued guest, Thank you for taking the time to review us. We are very glad to know that you enjoyed the fantastic views of the lake and that you found the room clean and comfortable. We would also like to apologise for the maintenance issue in the room and the service you received from reception. Please know that this is not our usual standard of service. We will address these issues with the team. Hope you can return in the future. Kind regards,
5 out of 5
We just enjoyed our room in general.. we felt comfortable from the moment we walked through the door
Posted by a verified traveller on 19 Feb. 2020
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Comment from Hotel Management
19 Feb. 2020
by Front Office Supervisor
Dear guest, Thank you for your wonderful feedback. We hope you can return in the future. Kind regards,
4 out of 5
Lake side view is magnificent. Every room has own bathroom.
The bedrooms are quite cold. Heater is not available in each room.
Posted by a verified traveller on 24 Dec. 2019
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Comment from Hotel Management
14 Jan. 2020
by Front Office Supervisor
Dear valued guest,
Thank you for taking the time to share your thoughts regarding your recent stay with us.
We are very glad that you enjoyed your stay with us.
We hope you can came back in the future.
Kind regards,
Laura
3 out of 5
Did have nice views even for a cheaper room. However the place was a mess - dead bugs squished on the ceiling, weird yellow stain on the sheets, there was a rip in the headboard. Disappointingly the King sized bed was just two singles pushed together, even had two seperate mattress protectors on it which awkwardly bunched in the middle.
Posted by a verified traveller on 2 Dec. 2019
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Comment from Hotel Management
28 Jan. 2020
by Front Office Supervisor
Dear guest, Thank you for your feedback. We are glad you enjoyed the fabulous views; however, we are deeply disappointed that your experience with us was a negative one. Your comments are very valuable and will be shared with the Management team and the Housekeeping team. Hope you can give us the chance to return in the future so that we can show you what we can truly offer. Regards,
2 out of 5
The fact that it was not serviced. One coat hanger each. Asked for more never got them. Room size was excellent but large tear in curtain and the carpet had seen better days. No hot water on day of departure so unable to have shower. Asked the reception to book shuttle to airport but was told they did not do that! The American young lady in the restaurant was wonderful. The food was fine too. Shame that the reception, which is the first impression you get, let the hotel down. Also having to go through the car park to get to your room, due to building work, didn’t help.
Posted by a verified traveller on 13 Nov. 2019
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4 out of 5
Great location. Unfortunately cleanliness not up to scratch!
The property is undergoing renovations. The following areas are affected:
Exterior
Hallway
The following facilities are closed until further notice:
Swimming pool
Dining venue
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.
Property Features
There's a restaurant on site. Public spaces have free WiFi. Oaks Queenstown Shores Resort offers its guests a sauna and a fitness center. A free area shuttle within 3 km is available. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Oaks Queenstown Shores Resort. Self parking is free. This 4.5-star Queenstown apartment is smoke free.
120 guestrooms or units
Dining venue
Ski equipment storage
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Storage area for luggage
Tour and ticket information
Terrace
BBQ grill(s)
Elevator
No smoking on site
Family Friendly Amenities
Free WiFi
Free area shuttle
Laundry facilities
Refrigerator
Internet
Available in all rooms:
WiFi (surcharge)
, Wired Internet access (surcharge)
Available in some public areas:
Free WiFi
, WiFi (surcharge)
Parking
Free self parking
Transport
Airport: Queenstown (ZQN-Queenstown Intl.)
Property shuttles: Free area shuttle within 3 km
Parking: Free self parking
Room Amenities
Oaks Queenstown Shores Resort offers 120 accommodations with hair dryers and irons/ironing boards. Beds feature premium bedding. 50-inch LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones.
In-room dining
LCD television
Cable channels
Refrigerator
Luxury bedding
Shower
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Desk
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 9:30 AM.
Shores Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service is available.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age is 18
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for NZD 44.0 per night.
Cribs (infant beds) are available for NZD 20.0 per night.
Pet Policy
No pets allowed
Policies
Please note that this property charges a fixed percentage fee on credit and debit card transactions. For details, please contact the hotel using the number provided in the booking confirmation.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Debit cards
Fees
Guests will be asked to pay the following charges at the property:
Deposit: NZD 1 per stay
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: NZD 20 for adults and NZD 14 for children (approximately)
Fee for in-room wireless Internet: NZD 18.00 per 24-hour period (rates may vary)
Fee for in-room wired Internet: NZD 18.00 per 24-hour period (rates may vary)
Fee for wireless Internet in public areas: NZD 18.00 per 24-hour period (rates may vary)
Crib (infant bed) fee: NZD 20.0 per night
Rollaway bed fee: NZD 44.0 per night
Credit card charges are subject to a surcharge of 2 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Qualmark
National Rating
Qualmark® assigns an official star rating for accommodations in New Zealand. This Apartment property is rated 4 star plus and is displayed on this page as 4.5 stars.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
