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Heartland Hotel Queenstown

3.0 star property
Eco-certified hotel with fitness centre and restaurant

Photo gallery for Heartland Hotel Queenstown

View from property
Family Room | Lake view
Family Room | Private kitchen
Exterior
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Housekeeping
  • Bar
  • Gym
The current price is NZ$249
includes taxes & fees
13 July - 14 July

Explore the area

Map
27 Stanley Street, Queenstown, 9197
  • Queenstown Gardens
    ‪2 min walk‬
  • Queenstown Mall
    ‪5 min walk‬
  • Skyline Queenstown
    ‪13 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪9 min drive‬

Room options

View all photos for Chalet Quad Room

Chalet Quad Room

Chalet Quad Room

Highlights

Heating
Mini-fridge
TV
Shower/bath combination
Private bathroom
Hairdryer
Satellite channels
Iron/ironing board
  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Superior Studio, Multiple Beds

Superior Studio, Multiple Beds

Superior Studio, Multiple Beds

8.0 out of 10
Very good
(21 reviews)

Highlights

Air conditioning
Heating
Mini-fridge
TV
Shower/bath combination
Private bathroom
Hairdryer
Satellite channels
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Shower/bath combination
Private bathroom
Hairdryer
Satellite channels
  • 50 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Studio King Room

Iron/ironing board, free WiFi, bed sheets

Standard Studio King Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Shower/bath combination
Private bathroom
Hairdryer
Satellite channels
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King View Room

Superior King View Room

Superior King View Room

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
TV
Shower/bath combination
Private bathroom
Hairdryer
  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Shower/bath combination
Private bathroom
Hairdryer
Satellite channels
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Room

Family Room

Family Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Heating
Free cots/infant beds
Kitchenette
Mini-fridge
TV
Shower/bath combination
Private bathroom
Hairdryer
  • 50 sq m
  • Partial lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Super King/Split

Iron/ironing board, free WiFi, bed sheets

Standard Super King/Split

7.8 out of 10
Good
(8 reviews)

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Shower/bath combination
Private bathroom
Hairdryer
Satellite channels
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King Room

Chalet Studio King Room

Chalet Studio King Room

8.2 out of 10
Very good
(10 reviews)

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Shower/bath combination
Private bathroom
Hairdryer
Satellite channels
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King View Room

Chalet Studio King View Room | Lake view

Chalet Studio King View Room

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Shower/bath combination
Private bathroom
Hairdryer
Satellite channels
  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split View

Standard Super King/Split View | Lake view

Standard Super King/Split View

7.4 out of 10
Good
(6 reviews)

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Shower/bath combination
Private bathroom
Hairdryer
Satellite channels
  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for King Chalet

Iron/ironing board, free WiFi, bed sheets

King Chalet

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Iron/ironing board, free WiFi, bed sheets

Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen And Single Room

Iron/ironing board, free WiFi, bed sheets

Standard Queen And Single Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Standard Super King/Split Room with View

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Super King/Split Room

Iron/ironing board, free WiFi, bed sheets

Standard Super King/Split Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Queen And Single Room

Iron/ironing board, free WiFi, bed sheets

Superior Queen And Single Room

  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Superior King Room With View

Iron/ironing board, free WiFi, bed sheets

Superior King Room With View

  • Sleeps 2
  • 1 King Bed

View all photos for King Chalet With View

Iron/ironing board, free WiFi, bed sheets

King Chalet With View

  • Sleeps 2
  • 1 King Bed

View all photos for Family Chalet

Iron/ironing board, free WiFi, bed sheets

Family Chalet

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

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About the area

Queenstown

Heartland Hotel Queenstown places you in the centre of Queenstown, steps from St Josephs Parish and within a short 5-minute stroll of Queenstown Arts Centre. Highlights at this eco-friendly hotel include a restaurant, free self-parking and a bar/lounge. .The restaurant, Peaks Restaurant & Bar, is open for breakfast and dinner. The Lobby Bar is the hotel's own lobby lounge. Other amenities include free Wi-Fi in public areas, a gym and laundry facilities. Buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of limited parking. .In proximity to this 3-property class Queenstown City Centre hotel you'll find The Remarkables Ski Area.

What's nearby

  • Queenstown Gardens - 2 min walk - 0.2 km
  • Queenstown Mall - 5 min walk - 0.5 km
  • Skycity Queenstown Casino - 7 min walk - 0.6 km
  • Kiwi and Birdlife Park - 11 min walk - 1.0 km
  • Skyline Queenstown - 13 min walk - 1.1 km

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 8 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Cookie Time - ‬4 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Rata - ‬3 min walk
  • ‪Kfc - ‬4 min walk

About this property

Heartland Hotel Queenstown

Eco-certified hotel with fitness centre and restaurant
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness centre, a vending machine, and ski storage are also featured at the eco-certified Heartland Hotel Queenstown. Limited free parking is available on a first-come, first-served basis.

This 3-star Queenstown hotel is smoke free.

  • 81 guestrooms or units
  • 3 levels
  • 7 buildings
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Front desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue
Heartland Hotel Queenstown offers 81 accommodations with a hairdryer and an iron/ironing board. Satellite televisions are provided.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Dutch, English, German, Hindi, Japanese, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; NZD 23 to 29 for adults and NZD 10 to 15 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Peaks Restaurant & Bar
  • The Lobby Bar

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • 3 floors
  • 7 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Mini-fridge

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 per cent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 23 to 29 for adults and NZD 10 to 15 for children
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Frequently asked questions

What is the cancellation policy at Heartland Hotel Queenstown?

Heartland Hotel Queenstown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Heartland Hotel Queenstown?

As of 4 Jul 2025, prices found for a 1-night stay for 2 adults at Heartland Hotel Queenstown on 13 Jul 2025 start from NZ$249.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Heartland Hotel Queenstown?

Yep, Heartland Hotel Queenstown has a free self car park. Onsite parking is limited.

Are there any beaches close to Heartland Hotel Queenstown?

Yep, Heartland Hotel Queenstown is a short 5-minute walk from Queenstown Beach. Fun beach activities include waterskiing, windsurfing and parasailing.

Does Heartland Hotel Queenstown serve breakfast?

Yep, buffet breakfast is on offer on weekdays from 7:00 AM to 10:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Heartland Hotel Queenstown?

No, Heartland Hotel Queenstown does not offer an airport shuttle service.

Is there a bar or restaurant at Heartland Hotel Queenstown?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Heartland Hotel Queenstown?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Heartland Hotel Queenstown?

No, pets are not allowed.

Heartland Hotel Queenstown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 356 out of 1002 reviews
Rating 8 - Good. 408 out of 1002 reviews
Rating 6 - Okay. 165 out of 1002 reviews
Rating 4 - Poor. 48 out of 1002 reviews
Rating 2 - Terrible. 25 out of 1002 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff.
Stayed 1 night in Apr 2025

2/10 Terrible

Roseanne

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
needs to be up dated, feels like you are still in the 1980’s.
Stayed 2 nights in Apr 2025

8/10 Good

Max

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and private
Stayed 2 nights in Apr 2025

10/10 Excellent

AM

Stayed 1 night in Mar 2025

10/10 Excellent

Dominique

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to town with fabulous scenery from the room. Staff very helpful with early check-in
Stayed 1 night in Mar 2025

8/10 Good

Dannii

Travelled with family
Liked: Cleanliness
The property itself is aged but within walking distance to town and offers free parking.
Stayed 1 night in Feb 2025

8/10 Good

Soyoung

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Great hotel/motel. Our chalet room was in a building where the room was accessed from the outside. No elevator so you have to carry your luggage upstairs and we were on the 4th floor. The view was amazing! We overlooked the lake, trees and the city. Breakfast was good. The hotel is located at the top of a hill to the main restaurants below. Walking back is a work out!
Stayed 3 nights in Mar 2025

10/10 Excellent

Solomon

Liked: Cleanliness, staff & service, property conditions & facilities
Steep walk back from cod but loved the location
Stayed 1 night in Mar 2025

4/10 Poor

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was not super accommodating even for small requests… the rooms desperately need to be renovated, the only thing this place has going for it is the proximity to town; frankly there are way better options for similar prices…

10/10 Excellent

Fletcher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had beautiful view of Queenstown and the lake. Close to the restaurants and adventure activities in the area. Excellent night life nearby
Stayed 1 night in Feb 2025

2/10 Terrible

Peter

Disliked: Cleanliness, property conditions & facilities, room comfort

Filthy Room

Carpark is a mess - safer to park on the road. Room was extremely filthy. There was mould all over the bathroom ceiling, women’s make up on the bathroom door, a piece of dirty string for a laundry line, shower curtain also filthy. The room also was extremely noisy, I could hear the women talking in the next room clearly. And finally when I went to check out, I got asked how my stay was and I said the room was not cleaned properly and I got told to have a nice day. They obviously are aware the state of their rooms, yet don’t really care about guests feedback. Only positive that it’s close to town. Recommendation to anyone looking to book here. Don’t.
Stayed 1 night in Mar 2025

6/10 Okay

Patrick

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Hotel needs improvements

The layout of our room, the location of the hotel and the quality of the food should make this a wonderful experience. However, our room was dirty, and the bathroom needs a major overhaul. In the restaurant the staff need to be trained better.
Stayed 2 nights in Mar 2025

4/10 Poor

Janet Ho

Travelled with family
Disliked: Staff & service
When we went to the hotel room, another visitor opened the door with his keys , I was shocked and was very embarrassed, because the receptionist made mistakes on it.
Stayed 1 night in Mar 2025

10/10 Excellent

Prisna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service. Would visit again!
Stayed 1 night in Mar 2025

8/10 Good

Kimberly, New York

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the convenience of the property to the city center. We liked the gym! Very clean and friendly staff!
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient hotel while visiting beautiful Queenstown. We stayed there both on the first day and last day. We were happy to come back
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Queenstown

Majority of accommodation was okay but bathroom facilities needed upgrading Very steep hill climb back to hotel but loved Queenstown
Stayed 2 nights in Feb 2025

10/10 Excellent

Linda

Stayed 3 nights in Feb 2025

6/10 Okay

Ziad

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities

An ‘ok’ stay

Overall the stay was ok. Staff were good. Good location with easy walking access to the town center. But the property is rather old, and it showed in the condition of the room. There was no AC in our block. Had to make do with a little table fan. Thought it was rather expensive for what we got.
Stayed 2 nights in Feb 2025

6/10 Okay

Sandra

Travelled with family
Disliked: Property conditions & facilities
It felt like we were in a basement. Smelled like mildew and the carpets were stained. We had to lug our big suitcases up and down multiple flights of stairs.
Stayed 1 night in Feb 2025

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

David

Liked: Cleanliness, staff & service
Short walk to centre of town
Stayed 2 nights in Feb 2025

6/10 Okay

Corinne

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty rooms. We had spider webs and very much alive/active spiders in every corner of the downstairs bedroom. The toilet flush buttons kept getting stuck. And the kitchen faucet upstairs was so wobbly, you had to hold it down with one hand and use the other hand to turn it on. Parking is also very, very limited and very hard to get in/out of. No assigned parking so its a free for all. I liked it's proximity to center of town, and my kids loved that the twin beds were on the second floor, but that was about it.
Stayed 1 night in Feb 2025