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4.2 out of 5

"The motel was a convenient walk from town & had lovely views which was great for me as I was able to easily use my unit as a base for the conference I ... " More

By a verified traveller on Thu 30 Aug 2018

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Hotel Description

Heartland Hotel Queenstown puts you in the heart of Queenstown, within just a 10-minute stroll of popular attractions like Lake Wakatipu and Queenstown Gardens. Highlights at this ski hotel include a restaurant, free self parking and a bar/lounge.

TVs with satellite channels are featured in all 81 rooms, and you can enjoy free WiFi, hairdryers and phones. Fridges and round-the-clock room service make in-room dining convenient. Irons/ironing boards and free toiletries are also available.

The restaurant, Hillside Brasserie, is open for breakfast and dinner. Added amenities include free WiFi in public areas, a coffee shop/café and laundry facilities. Buffet breakfast is available daily.

Attractions within a 10-minute drive of this 3-star Queenstown hotel include Skyline Gondola and Shotover Jet.

Superior Studio, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
NZ$146* Per night/room 6 Oct. - 7 Oct.

Standard Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Standard Studio Twin View Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Chalet Quad Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Studio King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heartland Hotel Queenstown ratings based on 264 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Heartland Hotel Queenstown

Everyone (149) Couples (62) Family (54)
4 out of 5

Posted by on 16 Sep. 2019

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4 out of 5
Excellent location, lovely bedroom with doors out to a small patio I could see the mountain & the lake. The bathroom was a bit shabby needs some TLC. Was looking forward to a relaxing bath but it was a bit gross.

Posted by on 5 Sep. 2019

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Comment from Hotel Management

15 Sep. 2019 by Sunil Siraboina Hotel Manager

Good Afternoon, Thank you for taking the time to review Heartland Hotel Queenstown online,Sincere apologies for not meeting your expectations at this time, we appreciate the feedback and hope to see you very soon.

3 out of 5
Room was clean and tidy and Beds and shower were great. But it was a bit like a dungeon and once the side door was opened it smelt like a sewer! Rooms very dated and mould in the shower.

Posted by on 4 Sep. 2019

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Comment from Hotel Management

15 Sep. 2019 by Sunil Siraboina Hotel Manager

Good Afternoon, Thank you for taking the time to review Heartland Hotel Queenstown online,Sincere apologies for not meeting your expectations at this time, we appreciate the feedback and hope to see you very soon.

5 out of 5
Great Location, wonderful views of Queenstown NZ , however although there was parking available we were forced to park on the road after coming back from a late night out . Overall its a pleasant stay

Posted by on 8 Aug. 2019

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Comment from Hotel Management

11 Aug. 2019 by Sunil Siraboina Hotel Manager

Good Afternoon, Thank you for taking the time to review Heartland Hotel Queenstown, We sincerely hope to see you in amazing Queenstown sometime soon. Kind regards, Sunil Siraboina Hotel Manager

5 out of 5
Property location was good view was good bed needs upgrade sore neck and back after three night stay

Posted by on 30 Jul. 2019

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Comment from Hotel Management

11 Aug. 2019 by Sunil Siraboina Hotel Manager

Good Afternoon, Thank you for taking the time to review Heartland Hotel Queenstown online, We sincerely hope to see you in amazing Queenstown sometime soon. Kind regards, Sunil Siraboina Hotel Manager

4 out of 5
The room was good and close enough to town to walk! Not enough car parking near rooms.

Posted by on 7 Jul. 2019

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Comment from Hotel Management

26 Jul. 2019 by Sunil Siraboina Hotel Manager

Good afternoon, Thank you for taking the time to do a 4 star rating for Heartland Hotel Queenstown online, We do appreciate the feedback and hope to see you again very soon, Kind Regards.

4 out of 5
Walking distance to CBD and restaurant excellent!!

Posted by on 6 Jun. 2019

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Comment from Hotel Management

27 Jun. 2019 by Sunil Siraboina Hotel Manager

Good afternoon, Thank you for taking the time to do a 4 star rating for Heartland Hotel Queenstown online, We do appreciate the feedback and hope to see you again very soon

5 out of 5

Posted by on 4 Jun. 2019

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Comment from Hotel Management

27 Jun. 2019 by Sunil Siraboina Hotel Manager

Good afternoon, Thank you for taking the time to do a 5 star rating for Heartland Hotel Queenstown online, We do appreciate the feedback and hope to see you again very soon

4 out of 5
Great location being able to walk to town. Nice large rooms for a family.

Posted by on 4 Jun. 2019

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Comment from Hotel Management

27 Jun. 2019 by Sunil Siraboina Hotel Manager

Good afternoon, Thank you for taking the time to do a 4 star rating for Heartland Hotel Queenstown online, We do appreciate the feedback and hope to see you again very soon

4 out of 5
The location is great. And the taps and shower are great. Just the bath room floor was sticky.

Posted by on 13 Apr. 2019

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Comment from Hotel Management

28 Apr. 2019 by Sunil Siraboina Hotel Manager

Good afternoon, Thank you for taking the time to do a 4 star rating for Heartland Hotel Queenstown online, We do appreciate the feedback and hope to see you again very soon.

About the Heartland Hotel Queenstown

Location 27 Stanley Street, Queenstown, 9197

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Tour or ticket assistance, ski equipment storage, and laundry facilities are also featured at the eco-friendly Heartland Hotel Queenstown. Self parking is free. This 3-star Queenstown hotel is smoke free.

  • 81 guestrooms or units
  • 3 levels
  • 7 buildings
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Queenstown (ZQN-Queenstown Intl.) (7.1 km / 4.4 mi)
  • Parking: Free self parking

Room Amenities

Heartland Hotel Queenstown offers 81 forms of accommodation with a hairdryer and an iron/ironing board. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Queenstown hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Fridge
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Hillside Brasserie – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time ends at 10 PM
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

Group Booking Policy: For bookings of 5 rooms or more or 10 guests or more, a 100% nonrefundable deposit is required 30 days prior to arrival. For more details, please contact the property using the information on the reservation confirmation received after booking..

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No lifts

Hotel Names

  • Heartland Hotel
  • Heartland Hotel Queenstown
  • Heartland Queenstown
  • Heartland Queenstown Hotel
  • Hotel Heartland Queenstown
  • Queenstown Heartland
  • Queenstown Heartland Hotel
  • Scenic Circle a Line Hotel
  • Scenic Circle a Line Queenstown
  • Heartland Queenstown
  • Heartland Hotel Queenstown Hotel
  • Heartland Hotel Queenstown Queenstown
  • Heartland Hotel Queenstown Hotel Queenstown

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 3 stars.

Official New Zealand Rating provided by Qualmark®

url importing https://www.wotif.co.nz/Queenstown-Hotels-Heartland-Hotel-Queenstown.h916524-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.