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Heartland Hotel Queenstown

3.0 star property
Eco-certified hotel with fitness centre and restaurant

Photo gallery for Heartland Hotel Queenstown

Exterior
Interior
Lobby lounge
Family Room | Lake view
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Housekeeping
  • Bar
  • Gym
  • Laundry
The current price is NZ$213
includes taxes & fees
24 Aug - 25 Aug

Explore the area

View map
27 Stanley Street, Queenstown, 9197
  • Queenstown Gardens
    ‪2 min walk‬
  • Queenstown Mall
    ‪5 min walk‬
  • Skyline Queenstown
    ‪13 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪9 min drive‬

Room options

View all photos for Chalet Quad Room

Chalet Quad Room

Chalet Quad Room

Highlights

Heating
Mini-fridge
TV
Private bathroom
Shower/bath combination
Hairdryer
Satellite channels
Daily housekeeping
  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Studio, Multiple Beds

Superior Studio, Multiple Beds

Superior Studio, Multiple Beds

8.0 out of 10
Very good
(22 reviews)

Highlights

Air conditioning
Heating
Mini-fridge
TV
Private bathroom
Shower/bath combination
Hairdryer
Satellite channels
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Private bathroom
Shower/bath combination
Hairdryer
Satellite channels
  • 50 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Studio King Room

Iron/ironing board, free WiFi, bed sheets

Standard Studio King Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Private bathroom
Shower/bath combination
Hairdryer
Satellite channels
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King View Room

Superior King View Room

Superior King View Room

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
TV
Private bathroom
Shower/bath combination
Hairdryer
  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Private bathroom
Shower/bath combination
Hairdryer
Satellite channels
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Room

Family Room

Family Room

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Heating
Free cots/infant beds
Kitchenette
Mini-fridge
TV
Private bathroom
Shower/bath combination
Hairdryer
  • 50 sq m
  • Partial lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Super King/Split

Iron/ironing board, free WiFi, bed sheets

Standard Super King/Split

7.8 out of 10
Good
(9 reviews)

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Private bathroom
Shower/bath combination
Hairdryer
Satellite channels
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King Room

Chalet Studio King Room

Chalet Studio King Room

7.8 out of 10
Good
(11 reviews)

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Private bathroom
Shower/bath combination
Hairdryer
Satellite channels
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King View Room

Chalet Studio King View Room | Lake view

Chalet Studio King View Room

8.8 out of 10
Excellent
(8 reviews)

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Private bathroom
Shower/bath combination
Hairdryer
Satellite channels
  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split View

Standard Super King/Split View | Lake view

Standard Super King/Split View

7.4 out of 10
Good
(6 reviews)

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Private bathroom
Shower/bath combination
Hairdryer
Satellite channels
  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for King Chalet

Iron/ironing board, free WiFi, bed sheets

King Chalet

  • Sleeps 2

View all photos for Standard King Room

Iron/ironing board, free WiFi, bed sheets

Standard King Room

  • Sleeps 2

View all photos for Standard Queen And Single Room

Iron/ironing board, free WiFi, bed sheets

Standard Queen And Single Room

  • Sleeps 3

Standard Super King/Split Room with View

  • Sleeps 2

View all photos for Standard Super King/Split Room

Iron/ironing board, free WiFi, bed sheets

Standard Super King/Split Room

  • Sleeps 2

View all photos for Superior Queen And Single Room

Iron/ironing board, free WiFi, bed sheets

Superior Queen And Single Room

  • Sleeps 3

View all photos for Superior King Room With View

Iron/ironing board, free WiFi, bed sheets

Superior King Room With View

  • Sleeps 2

View all photos for King Chalet With View

Iron/ironing board, free WiFi, bed sheets

King Chalet With View

  • Sleeps 2

View all photos for Family Chalet

Iron/ironing board, free WiFi, bed sheets

Family Chalet

  • Sleeps 4

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About the area

Queenstown

Heartland Hotel Queenstown places you in the centre of Queenstown, steps from St Josephs Parish and within a short 5-minute stroll of Queenstown Arts Centre. Highlights at this eco-friendly hotel include a restaurant, free self-parking and a bar/lounge. .The restaurant, Peaks Restaurant & Bar, is open for breakfast and dinner. The Lobby Bar is the hotel's own lobby lounge. Other amenities include free Wi-Fi in public areas, a gym and laundry facilities. Buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of limited parking. .In proximity to this 3-property class Queenstown City Centre hotel you'll find The Remarkables Ski Area.

What's nearby

  • Queenstown Gardens - 2 min walk - 0.2 km
  • Queenstown Mall - 5 min walk - 0.5 km
  • TSS Earnslaw Steamship - 8 min walk - 0.7 km
  • Kiwi and Birdlife Park - 11 min walk - 1.0 km
  • Skyline Queenstown - 13 min walk - 1.1 km

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 8 min drive

Restaurants

  • ‪Cookie Time - ‬4 min walk
  • ‪KFC - ‬5 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪The Bathhouse Tapas Bar & Restaurant - ‬5 min walk
  • ‪Novotel Queenstown Lakeside - ‬6 min walk

About this property

Heartland Hotel Queenstown

Eco-certified hotel with fitness centre and restaurant
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness centre, a vending machine, and ski storage are also featured at the eco-certified Heartland Hotel Queenstown. Limited free parking is available on a first-come, first-served basis.

This 3-star Queenstown hotel is smoke free.

  • 81 guestrooms or units
  • 3 levels
  • 7 buildings
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Front desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue
Heartland Hotel Queenstown offers 81 accommodations with a hairdryer and an iron/ironing board. Satellite televisions are provided.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Dutch, English, German, Hindi, Japanese, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; NZD 23 to 29 for adults and NZD 10 to 15 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Peaks Restaurant & Bar
  • The Lobby Bar

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • 3 floors
  • 7 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Mini-fridge

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 per cent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 23 to 29 for adults and NZD 10 to 15 for children
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Frequently asked questions

What is the cancellation policy at Heartland Hotel Queenstown?

Heartland Hotel Queenstown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Heartland Hotel Queenstown?

As of 19 Aug 2025, prices found for a 1-night stay for 2 adults at Heartland Hotel Queenstown on 24 Aug 2025 start from NZ$212.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Heartland Hotel Queenstown?

Yep, Heartland Hotel Queenstown has a free self car park. Onsite parking is limited.

Are there any beaches close to Heartland Hotel Queenstown?

Yep, Heartland Hotel Queenstown is a short 5-minute walk from Queenstown Beach. Fun beach activities include waterskiing, windsurfing and parasailing.

Does Heartland Hotel Queenstown serve breakfast?

Yep, buffet breakfast is on offer on weekdays from 7:00 AM to 10:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Heartland Hotel Queenstown?

No, Heartland Hotel Queenstown does not offer an airport shuttle service.

Is there a bar or restaurant at Heartland Hotel Queenstown?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Heartland Hotel Queenstown?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Heartland Hotel Queenstown?

No, pets are not allowed.

Heartland Hotel Queenstown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 358 out of 1000 reviews
Rating 8 - Good. 408 out of 1000 reviews
Rating 6 - Okay. 161 out of 1000 reviews
Rating 4 - Poor. 49 out of 1000 reviews
Rating 2 - Terrible. 24 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

SHANE A ROBERTS SUPERIOR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking is really tight and limited
Stayed 1 night in May 2025

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the centre, clean and quiet. Great view for a good price.
Stayed 1 night in May 2025

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and views of the lake.
Stayed 1 night in May 2025

6/10 Okay

Kriss

Stayed 1 night in May 2025

10/10 Excellent

Anna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing and accommodating. Room was as expected. Wasn't fancy yet we weren't planning to spend a lot of time in the room. Would definitely stay here again. Great location too. Thank you!
Stayed 1 night in Apr 2025

10/10 Excellent

Anna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing and accommodating. Room was as expected. Wasn't fancy yet we weren't planning to spend a lot of time in the room. Would definitely stay here again. Great location.
Stayed 1 night in Apr 2025

2/10 Terrible

Diane

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you dont mind paying for mold in your bathroom go ahead otherwise my advice is stay away from this property. Do no waste your money there
Stayed 3 nights in May 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
I couldn't walk up stairs so they changed my room to the ground floor. This was much more convenient
Stayed 1 night in May 2025

10/10 Excellent

Torea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed another lovely stay at Heartland Hotel. Convenient for its location and close distance to the Queenstown Gardens and the waterfront. Just needs a bit of a spruce up in the bathrooms and rooms.
Stayed 3 nights in Apr 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Nadine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, quiet and close to downtown and lift. Transportation at your door.
Stayed 2 nights in Jan 2025

10/10 Excellent

Pacquitta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for guests who have no mobility issues. It's a short walk to the center of town with many restaurants and tourist attractions. Return to the hotel has 1.5 blocks of steep incline. Parking is first come, first served. Arrive by late afternoon to secure a space near your room. Service is what elevates this property to a high level. Every encounter we had with staff exceeded our expectations and proved to be helpful. From regulating the room temperature to doing laundry to dining with ease.
Stayed 3 nights in May 2025

8/10 Good

Aimee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Handy local

We have stay here a few times as it a handy location, staff are friendly and helpful, unfortunately this time it felt like our room was in the basement , very dark and had a smell when entered the room and was noisy being right on the footpath, I will make sure in future to never get the bottom level .
Stayed 1 night in Apr 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great staff, quiet.
Stayed 2 nights in Apr 2025

8/10 Good

Eilish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Chan Von

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay and walkable distance to town
Stayed 1 night in Apr 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Anna

Stayed 4 nights in Apr 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved my stay in Queenstown

Location was amazing - short (albeit hilly!) walk into town, but super easy to get about, and the view from the room was STUNNING. nice spacious room - had bath-tub, fridge, and tea / coffee provided. Didn't have the breakfast myself, but bar and restaurant area looked nice. Staff very friendly and helpful whenever I needed anything - would return!
Stayed 4 nights in Apr 2025

8/10 Good

Ranjan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited parking spot
Stayed 1 night in Apr 2025

6/10 Okay

Denice

Travelled with group
Liked: Staff & service, amenities
The hotel room was ok but I probably wouldn't stay there again. The stairwell smelled awful, the room was dated. The staff was amazing. Breakfast at the restaurant is expensive for what you get.
Stayed 1 night in Apr 2025

10/10 Excellent

Geun sil

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Roseanne

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
needs to be up dated, feels like you are still in the 1980’s.
Stayed 2 nights in Apr 2025

4/10 Poor

Morag

Liked: Staff & service
Disliked: Property conditions & facilities
No soundproofing
Stayed 1 night in Apr 2025

8/10 Good

Max

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and private
Stayed 2 nights in Apr 2025