Skip to main content
Beginning of main content
4.2 out of 5

"We loved how close it was to everything. The light fitting in bathroom was a bit dodgy " More

By a verified traveller on Sun 12 Jan 2020

Enter dates to see availability

Hotel Description

Heartland Hotel Queenstown puts you in the heart of Queenstown, within just a 10-minute stroll of popular attractions like Lake Wakatipu and Queenstown Gardens. Highlights at this hotel include a restaurant, free self parking, and a bar/lounge.

All 81 rooms feature TVs with satellite channels, and you can enjoy free WiFi, safes, and hair dryers. Additionally, 24-hour room service, phones, and irons/ironing boards are available.

The restaurant, Hillside Brasserie, is open for breakfast and dinner. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6:00 AM and 9:30 AM.

Attractions within a 10-minute drive of this 3-star Queenstown hotel include Skyline Gondola and Shotover Jet.

Standard Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
NZ$135* Per night/room 6 May - 7 May

Standard Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Standard Super King/Split View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Chalet Quad Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Studio, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Studio King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heartland Hotel Queenstown ratings based on 274 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Heartland Hotel Queenstown

Everyone (155) Couples (64) Family (54)
4 out of 5

Posted by on 17 Jan. 2020

Was this review helpful to you?
Comment from Hotel Management

4 Mar. 2020 by Tracey hotel Rep

KiA Ora, Thank you for your 4 star rating. We really appreciate it. Have a lovely day!

4 out of 5
We loved how close it was to everything. The light fitting in bathroom was a bit dodgy

Posted by on 12 Jan. 2020

Was this review helpful to you?
Comment from Hotel Management

13 Jan. 2020 by Tracey

Good Afternoon Thank you for your feedback. The hotel really is in the best location. 5 minute stroll to town. Its perfect! Ill be sure pass the message on to maintenance about the light fitting. Kind Regards

3 out of 5
We had a lot of early morning noise as we were near reception with reversing trucks and buses. Parking is tight but the room was big enough and clean. There were cracks in the bathroom basin that made it look dirty at first glance.

Posted by on 8 Dec. 2019

Was this review helpful to you?
Comment from Hotel Management

13 Jan. 2020 by Tracey

Kia Ora! Thank you for for your feedback. We apologise for any inconvenience. Melbourne street can get quite noisy in the mornings. We have lots of buses that use this road and we also have some construction taking place which is why there would have been noise from trucks. We hope to have the hotel refurbished in the next year but ill pass your feedback to the maintenance team so they are aware of this issue. kind Regards

4 out of 5

Posted by on 5 Dec. 2019

Was this review helpful to you?
Comment from Hotel Management

13 Jan. 2020 by Tracey

Thank you for taking your time to review the hotel Kind Regards

5 out of 5
Great location, awesome staff, good restaurant. Stayed in an A-frame king room with a lake view. Beautiful! Would definitely stay at the Heartland Hotel again and will certainly recommend it to others.

Posted by on 28 Nov. 2019

Was this review helpful to you?
Comment from Hotel Management

13 Jan. 2020 by Tracey

Kia Ora! Thank you for your awesome feedback. This is exactly the feedback we strive for here at heartland hotel QT. The location is PERFECT! 5 minute stroll to and from town. The staff really are awesome. Its a great place to work. Ill pass your nice comment about the restaurant to our food and beverage team. Thank you for recommending us! Kind Regards

3 out of 5
Location was good and it was clean. It was very dated though and very basic

Posted by on 27 Nov. 2019

Was this review helpful to you?
Comment from Hotel Management

13 Jan. 2020 by Tracey

Kia Ora! Thank you for your feedback. We are hoping to start a refurbishment within the next year to update the hotel. We are happy to hear that you were happy with the housekeeping and the location. I agree it is the perfect location. so close to town. Kind Regards

4 out of 5
Nice budget spot to stay and quite close to the heart of Queenstown.

Posted by on 25 Nov. 2019

Was this review helpful to you?
Comment from Hotel Management

13 Jan. 2020 by Tracey

Kia Ora! Thank you for your lovely feedback! Its the perfect location. Glad you enjoyed your stay here. Kind Regards

4 out of 5

Posted by on 16 Nov. 2019

Was this review helpful to you?
Comment from Hotel Management

14 Jan. 2020 by Tracey

Thank you for taking the time to review the hotel. Kind Regards

4 out of 5

Posted by on 4 Nov. 2019

Was this review helpful to you?
5 out of 5

Posted by on 2 Oct. 2019

Was this review helpful to you?
Comment from Hotel Management

28 Oct. 2019 by Sunil Siraboina Hotel Manager

Good Afternoon, Thank you for taking the time to review Heartland Hotel Queenstown online, we sincerely appreciate the feedback and hope to see you very soon. Kind Regards Sunil Siraboina Hotel Manager

About the Heartland Hotel Queenstown

Location 27 Stanley Street, Queenstown, 9197

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Tour/ticket assistance, ski storage, and complimentary newspapers in the lobby are also featured at the eco-friendly Heartland Hotel Queenstown. Free self parking is available. This 3-star Queenstown hotel is smoke free.

  • 81 guestrooms or units
  • 3 levels
  • 7 buildings
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Queenstown (ZQN-Queenstown Intl.) (7.1 km / 4.4 mi)
  • Parking: Free self parking

Room Amenities

Heartland Hotel Queenstown offers 81 accommodations with safes and hair dryers. Satellite television is provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Heating
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 9:30 AM.

Hillside Brasserie - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 10 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 28 per person (approximately)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heartland Hotel
  • Heartland Hotel Queenstown
  • Heartland Queenstown
  • Heartland Queenstown Hotel
  • Hotel Heartland Queenstown
  • Queenstown Heartland
  • Queenstown Heartland Hotel
  • Scenic Circle a Line Hotel
  • Scenic Circle a Line Queenstown
  • Heartland Queenstown
  • Heartland Hotel Queenstown Hotel
  • Heartland Hotel Queenstown Queenstown
  • Heartland Hotel Queenstown Hotel Queenstown

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 3 stars.

Official New Zealand Rating provided by Qualmark®

url importing https://www.wotif.co.nz/Queenstown-Hotels-Heartland-Hotel-Queenstown.h916524-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.