4.2 out of 5

"The motel was a convenient walk from town & had lovely views which was great for me as I was able to easily use my unit as a base for the conference I ... " More

By a verified traveller on Thu 30 Aug 2018

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Hotel Description

Heartland Hotel Queenstown puts you in the center of Queenstown, 0.4 km (0.2 mi) from Lake Wakatipu and 0.7 km (0.4 mi) from Queenstown Gardens. Highlights at this hotel include a restaurant, free self parking, and a bar/lounge.

TVs with satellite channels are featured in all 81 rooms, and you can enjoy free WiFi, free weekday newspapers, and hairdryers. Fridges and round-the-clock room service make in-room dining convenient. Phones, irons/ironing boards, and free toiletries are also available.

The restaurant, Hillside Brasserie, is open for breakfast and dinner. Added amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily.

Attractions within a 10-minute drive of this 3-star Queenstown hotel include Skyline Gondola and Shotover Jet.

Standard Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
NZ$216 per night

Standard Studio Twin View Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Chalet Quad Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Studio King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Heartland Hotel Queenstown ratings based on 254 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Heartland Hotel Queenstown

Everyone (147) Couples (58) Family (49)
4 out of 5
Friendly helpful staff. Very close to town . Handy to events.

Posted by on 31 Jan. 2019

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Comment from Hotel Management

3 Feb. 2019 by Sunil Siraboina Hotel Manager

Good afternoon, Thank you for taking the time to do a 4 star rating for Heartland Hotel Queenstown online, We do appreciate the feedback and hope to see you again very soon.

4 out of 5
Nice views of the lake great location but the bed was really hard for me but you might like that

Posted by , from England on 21 Oct. 2018

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Comment from Hotel Management

12 Dec. 2018 by Hotel Manager

Good afternoon Timmy, Thank you for taking the time to do a 4 star rating for Heartland Hotel Queenstown online, We do appreciate the feedback and hope to see you again very soon.

4 out of 5
Very convenient close to the city, the room is big

Posted by , from TAIWAN on 13 Oct. 2018

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Comment from Hotel Management

12 Dec. 2018 by Hotel Manager

Good afternoon Khim, Thank you for taking the time to do a 4 star rating for Heartland Hotel Queenstown online, We do appreciate the feedback and hope to see you again very soon.

3 out of 5
Good location. Room dated. Small window in bathroom didnt close.

Posted by , from West Coast on 28 Sep. 2018

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Comment from Hotel Management

12 Dec. 2018 by Hotel Manager

Good afternoon Jules, Thank you for taking the time to do a 3 star rating for Heartland Hotel Queenstown online, We do appreciate the feedback and hope to see you again very soon.

4 out of 5

Conference hideout with a view

Pros: It's proximity to town & the views.
Cons: Bathroom could do with an overhaul.
Location: Q town is of course beautiful. There's all sorts to enjoy. Walking, skiing, eating out, cocktail bars, shopping etc
The motel was a convenient walk from town & had lovely views which was great for me as I was able to easily use my unit as a base for the conference I was attending. I love having views whether I'm working or chilling. Another bonus for me was the relevant privacy. I could hang around in my underwear without feeling watched. :)

Posted by , from Dunedin on 30 Aug. 2018

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Comment from Hotel Management

31 Aug. 2018 by Sunil Siraboina Hotel Manager

Good afternoon Frankie, Thank you for taking the time to review Heartland Hotel Queenstown online, glad you enjoyed our facilities, we appreciate the feedback and hope to see you sometime soon.

2 out of 5
The location of the hotel was great 2min walk to town but over all very over priced for what you got. The king bed was 2 singles zipped together but were slightly uneven heights so couldn’t snuggle together in the middle. The bathroom was a tiny shower over bath only about 5 jets of water that fluctuated between freezing and scolding every few seconds, also pink mould along the windowsill in the shower. Bathroom had no fan or ventilation for the steam. Very average tea and coffee choices and the fridge was very old and tired. I wouldn’t stay there again or recommend it to anyone.

Posted by , from hamilton, nz on 30 Jul. 2018

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Comment from Hotel Management

31 Jul. 2018 by Sunil Siraboina Hotel Manager

Good afternoon Kim, Thank you for taking the time to review Heartland Hotel Queenstown online, We sincerely apologise for not meeting your expectations this time and do appreciate the feedback. Kind regards, Sunil Siraboina Hotel Manager

4 out of 5
Handy to town bathroom a bit tired and small. Breakfast was good and really nice bed

Posted by , from Auckland on 20 Jul. 2018

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Comment from Hotel Management

31 Jul. 2018 by Sunil Siraboina Hotel Manager

Good afternoon Annette, Thank you for taking the time to review Heartland Hotel Queenstown online, we sincerely apologise for not meeting your expectations this time with reference to the bathrooms, glad you enjoyed our breakfast. we do appreciate the feedback. Kind regards, Sunil Siraboina Hotel Manager

5 out of 5
Very close to everything. Lovely hotel. Staff kindly heated my Mum’s wheatbag!! Thank you

Posted by , from Christchurch on 15 Jul. 2018

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Comment from Hotel Management

19 Jul. 2018 by Sunil Siraboina Hotel Manager

Good afternoon PR, Thank you for taking the time to do a 5 star rating and such a great review for Heartland Hotel Queenstown online, We do appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina Hotel Manager

4 out of 5
Acceptable for the price. Room and bathroom are a bit older but warm and comfortable enough.

Posted by on 1 Jul. 2018

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Comment from Hotel Management

1 Jul. 2018 by Sunil Siraboina Hotel Manager

Good afternoon, Thank you for taking the time to do a 4 star rating and such a wonderful review for Heartland Hotel Queenstown online, We do appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina Hotel Manager

5 out of 5
Amazing view. Walking distance to town. Spacious comfortable room. Everything we had hoped for. Loved our stay at Heartland Hotel Queenstown.

Posted by on 19 Apr. 2018

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Comment from Hotel Management

20 Apr. 2018 by Sunil Siraboina

Good afternoon Guest, Thank you for taking the time to do a 5 star rating and such a wonderful review for Heartland Hotel Queenstown online, We do appreciate the feedback and hope to see you again very soon, Kind regards, Sunil Siraboina Hotel Manager

About the Heartland Hotel Queenstown

Location 27 Stanley Street, Queenstown, 9197

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Tour or ticket assistance, ski storage, and laundry facilities are also featured at the eco-friendly Heartland Hotel Queenstown. Self parking is free. This 3-star Queenstown hotel is smoke free.

  • 81 guestrooms or units
  • 3 levels
  • 7 buildings
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Queenstown (ZQN-Queenstown Intl.) (7.1 km / 4.4 mi)
  • Parking: Free self parking

Room Amenities

Heartland Hotel Queenstown offers 81 forms of accommodation with complimentary newspapers and a hairdryer. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Queenstown hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Fridge
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Hillside Brasserie – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time ends at 10 PM
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

Group Booking Policy: For bookings of 5 rooms or more or 10 guests or more, a 100% nonrefundable deposit is required 30 days prior to arrival. For more details, please contact the property using the information on the reservation confirmation received after booking..

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Hotel Names

  • Heartland Hotel Queenstown
  • Heartland Hotel
  • Heartland Queenstown
  • Scenic Circle a Line Hotel
  • Scenic Circle a Line Queenstown

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 3 stars.

Official New Zealand Rating provided by Qualmark®