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Ambassador Thermal Motel

3.5 star property
Hotel with 2 outdoor swimming pools, a short walk to Polynesian Spa

Photo gallery for Ambassador Thermal Motel

Indoor pool, 2 outdoor pools
Economy Apartment, 2 Bedrooms | Private kitchen
2 bedrooms, blackout curtains, soundproofing, iron/ironing board
Terrace/patio
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Laundry
  • Kitchen
  • Parking included
  • Free WiFi
The current price is NZ$127
includes taxes & fees
16 July - 17 July

Explore the area

Map
Cnr Whakaue & Hinemaru Streets, Rotorua, 3040
  • Eat Street
    ‪3 min walk‬
  • Tamaki Maori Village
    ‪5 min walk‬
  • Polynesian Spa
    ‪6 min walk‬
  • Rotorua (ROT-Rotorua Regional)
    ‪11 min drive‬

Room options

Basic Apartment, 1 Bedroom

8.0 out of 10
Very good
(7 reviews)

Highlights

Soundproofed
Heating
Kitchen
Fridge
TV
2 bedrooms
Fan
Blackout curtains
  • 66 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Basic Apartment, 2 Bedrooms

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Heating
Kitchen
Fridge
TV
2 bedrooms
Fan
Blackout curtains
  • 96 sq m
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds

Basic Studio, Multiple Beds

8.2 out of 10
Very good
(13 reviews)

Highlights

Soundproofed
Heating
Kitchen
Fridge
TV
2 bedrooms
Fan
Blackout curtains
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Standard Apartment, 2 Bedrooms

Highlights

Soundproofed
Heating
Kitchen
Fridge
TV
2 bedrooms
Fan
Blackout curtains
  • 96 sq m
  • Sleeps 7
  • 2 Double Beds and 3 Single Beds

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom

9.0 out of 10
Wonderful
(17 reviews)

Highlights

Soundproofed
Heating
Kitchen
Fridge
TV
2 bedrooms
Fan
Blackout curtains
  • 66 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds

Economy Apartment, 1 Bedroom

7.6 out of 10
Good
(5 reviews)

Highlights

Soundproofed
Heating
Kitchen
Fridge
TV
2 bedrooms
Fan
Blackout curtains
  • 66 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

Basic Studio, 1 Double Bed

8.6 out of 10
Excellent
(8 reviews)

Highlights

Soundproofed
Heating
Kitchen
Fridge
TV
2 bedrooms
Fan
Blackout curtains
  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Apartment, 2 Bedrooms

Economy Apartment, 2 Bedrooms

Economy Apartment, 2 Bedrooms

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Heating
Kitchen
Fridge
TV
2 bedrooms
Fan
Blackout curtains
  • 96 sq m
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

About the area

Rotorua

Ambassador Thermal Motel places you in the centre of Rotorua, steps from Government Gardens and within a short 5-minute stroll of Rotorua i-SITE Visitor Centre. Highlights at this hotel include 2 outdoor swimming pools, and in-room kitchens and free WiFi. .Enjoy the indoor swimming pool and kids' swimming pool. Added amenities include free Wi-Fi in public areas and laundry facilities. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3.5-property class Inner City hotel include Polynesian Spa and Skyline Rotorua.

What's nearby

  • Eat Street - 3 min walk - 0.3 km
  • Tamaki Maori Village - 5 min walk - 0.5 km
  • Rotorua Night Market - 6 min walk - 0.6 km
  • Polynesian Spa - 6 min walk - 0.6 km
  • Skyline Rotorua - 6 min drive - 4.6 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • ‪Pig & Whistle Historic Pub - ‬7 min walk
  • ‪Lone Star - ‬5 min walk
  • ‪Saigon '60S Vietnamese Cuisine - ‬6 min walk
  • ‪Brew | Craft Beer Pub - ‬5 min walk
  • ‪Lady Jane's Ice Cream Parlour - ‬5 min walk

About this property

Ambassador Thermal Motel

Hotel with 2 outdoor swimming pools, a short walk to Polynesian Spa
As a guest of Ambassador Thermal Motel, you'll find 2 outdoor swimming pools, an indoor pool, and a children's pool. WiFi is free in public spaces. Ambassador Thermal Motel also features tour/ticket assistance, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Rotorua hotel.

  • 19 guestrooms or units
  • 2 levels
  • 2 buildings
  • Self-service laundry
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Smoking in designated areas
Ambassador Thermal Motel offers 19 accommodations with a hairdryer and an iron/ironing board. Accommodation at this 3.5-star hotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils.

Bathrooms include a shower and complimentary toiletries. This Rotorua hotel provides complimentary wireless Internet access. Additionally, rooms include fans and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English

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  • Parking included
  • Free WiFi
  • Room service
4.1 out of 5, Very good, 40 reviews
The price is NZ$122
includes taxes & fees
17 July - 18 July
Kowhai motel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • Street parking available
  • Free self parking on site

Things to do

  • 2 outdoor pools
  • Children's pool
  • Indoor pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture

Accessibility

  • No lift

More

  • 2 buildings
  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator
  • Tea bags/instant coffee

More

  • Fan
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 8:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 16 March to 10 April:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: NZD 100 per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, debit cards and cash.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Ambassador Thermal
Ambassador Thermal Motel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Rotorua
Ambassador Thermal Hotel Rotorua
Ambassador Thermal Motel Hotel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Motel Hotel Rotorua

Frequently asked questions

What is the cancellation policy at Ambassador Thermal Motel?

Ambassador Thermal Motel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ambassador Thermal Motel?

As of 14 Jul 2025, prices found for a 1-night stay for 2 adults at Ambassador Thermal Motel on 16 Jul 2025 start from NZ$126.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ambassador Thermal Motel?

Yep, Ambassador Thermal Motel has a free self car park.

Does Ambassador Thermal Motel have a pool?

Take your pick from 2 outdoor swimming pools, an indoor pool and a kids' pool.

Does Ambassador Thermal Motel serve breakfast?

Sure does, brekkie is offered daily.

Is there a free airport shuttle available at Ambassador Thermal Motel?

No, Ambassador Thermal Motel does not offer an airport shuttle service.

What time are check-in & check-out at Ambassador Thermal Motel?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Ambassador Thermal Motel?

No, pets are not allowed.

Is there a golf course on site at Ambassador Thermal Motel?

There isn't one on site, but Government Gardens Golf is a short 8-minute walk away.

Ambassador Thermal Motel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 217 out of 552 reviews
Rating 8 - Good. 238 out of 552 reviews
Rating 6 - Okay. 67 out of 552 reviews
Rating 4 - Poor. 23 out of 552 reviews
Rating 2 - Terrible. 7 out of 552 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dorothea

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly welcome. Speedy checkin. Spacious, clean, well equipped, warm and comfortable unit. Outdoor deck with view of lake. Fabulous large spa pool and nice thermal pool. Great location. Will definitely stay again.
Stayed 1 night in Apr 2025

4/10 Poor

Aimee

Disliked: Staff & service, property conditions & facilities
The property is very tired but pretty clean. There was no hot water for our stay and we were not informed about this. It was only after I asked that we were told there was a problem. Towels were clean but had lots of stains on them. The pool and spa were the best part of the accomodation.
Stayed 1 night in Apr 2025

10/10 Excellent

Damon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Excellent location near the waterfront. Walkable to everything in town, including Eat Street. Will definitely stay again.
Stayed 1 night in Jan 2025

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property manager was polite and friendly. Old motel, but rooms were clean and tidy. Big pool was closed unfortunately, must have been due to season change. The small outdoor spa and thermal pool was open.
Stayed 2 nights in Mar 2025

8/10 Good

Bradley, Buddina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property might be aged but it was comfortable and everything worked ok in our room
Stayed 2 nights in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Ruakiri

Stayed 1 night in Mar 2025

6/10 Okay

Colin J

Liked: Cleanliness, staff & service, room comfort

Clean budget hotel

Nice budget hotel with everything you need for a comfortable stay.
Stayed 1 night in Feb 2025

10/10 Excellent

MICHAEL, Cardiff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, functional and easy to get to.
Stayed 2 nights in Feb 2025

10/10 Excellent

Lesley

Liked: Staff & service, property conditions & facilities
Convenient central location. Comfortable and well equipped.
Stayed 2 nights in Feb 2025

8/10 Good

Elaine, Sutton

Travelled with family
Liked: Amenities
Good location for everything
Stayed 1 night in Feb 2025

10/10 Excellent

Errin

Liked: Cleanliness, staff & service
great position
Stayed 1 night in Jan 2025

4/10 Poor

Melissa

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in process was good,was in town for work, however there were only 2 towels in the room when checked in and 3 of us were staying. When we asked for more towels the response was I had to wait till the morning at 9.30, we obviously had a shower the night we arrived as we had been traveling,and needed towels for the morning before I had to go to work at 8. I then waited in reception the next morning for about 10 mins pushing the bell and no one came, so I had to go back to the room and ring and was told again I had to wait till 9.30 until I told him I had to get to work. He did eventually give me towels but I had to go through all of that to get some towels. In the afternoon when I finished work, the room hadn’t been serviced, the dirty towels from the morning were still in the bathroom and the rubbish was still full, we had paid to stay another night but after all of that we packed up returned the key and I questioned why the room wasn’t serviced and he didn’t look at all bothered, I couldn’t be bothered dealing with him, so we left and checked in somewhere else. The service was extremely rude and unprofessional and unpleasant for a hospitality business. Also they have pools and spas there but don’t give extra towels, some people like to shower twice a day. I travel a lot and have stayed at many motels and this one would have to be one of the worst, I’ve never known any motel not to service rooms. The pics on the web are definitely not what it looks like now.
Stayed 2 nights in Jan 2025

8/10 Good

Katherine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location and view，but abit hot without airconditioner，facility old. Service time different as show in office so better communicate and adjust time for your check out or want ask any question/disscusion，better think before arrive and ask all when u check in.
Stayed 1 night in Jan 2025

4/10 Poor

Gary

Disliked: Cleanliness, property conditions & facilities
So as i walked in the room i noticed dirty curtins toilet sink was filthy dust everywere
Stayed 4 nights in Jan 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Della

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was so close to everything really enjoyed our stay
Stayed 3 nights in Jan 2025

4/10 Poor

Nicole

Stayed 2 nights in Jan 2025

8/10 Good

Holger

Stayed 1 night in Jan 2025

6/10 Okay

Sarah

Stayed 2 nights in Jan 2025

8/10 Good

Bev and John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pool needs a repaint. Mattress due replacement as starting to collapse on one side. Incomplete refurbishing of the room, old water damage on cupboard still evident. Room however spotless and spacious. Staff helpful and friendly.
Stayed 1 night in Jan 2025

6/10 Okay

Suzanne

Travelled with family
In a good location with spacious rooms but rooms needed repairs and maintenance. Rooms were reasonably clean but shower had mould.
Stayed 1 night in Jan 2025

6/10 Okay

Tina

Travelled with family
Disliked: Cleanliness
The motel is in a great location and the mineral pool is a nice bonus. Our room smelled strongly of cleaning chemicals when we entered, the shower was mouldy and the carpet old.
Stayed 2 nights in Jan 2025