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Rotorua Citizens Club

2.5 star property
Hotel with free parking, near Polynesian Spa

Photo gallery for Rotorua Citizens Club

Standard Double or Twin Room, 1 Bedroom, Non Smoking (Twin Room-Queen)
Front of property
Staircase
Coffee and/or coffee maker
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Laundry
  • Free WiFi
The current price is NZ$91
includes taxes & fees
19 Aug - 20 Aug

Explore the area

View map
1146 Rangiuru Street, Rotorua, 3010
  • Eat Street
    ‪2 min walk‬
  • Tamaki Maori Village
    ‪6 min walk‬
  • Polynesian Spa
    ‪11 min walk‬
  • Rotorua (ROT-Rotorua Regional)
    ‪11 min drive‬

Room options

View all photos for Standard Room, Non Smoking, Shared Bathroom (Twin-Single)

Coffee and/or coffee maker

Standard Room, Non Smoking, Shared Bathroom (Twin-Single)

Highlights

Soundproofed
Heating
Fridge
TV
Separate bedroom
Coffee/tea maker
Cable channels
Daily housekeeping
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double or Twin Room, 1 Bedroom, Non Smoking (Twin Room-Queen)

Standard Double or Twin Room, 1 Bedroom, Non Smoking (Twin Room-Queen)

Standard Double or Twin Room, 1 Bedroom, Non Smoking (Twin Room-Queen)

Highlights

Soundproofed
Heating
Fridge
TV
Separate bedroom
Private bathroom
Coffee/tea maker
Cable channels
  • Sleeps 2
  • 2 Double Beds OR 2 Queen Beds

View all photos for Standard Studio, Non Smoking

1 bedroom, soundproofing, free WiFi, bed sheets

Standard Studio, Non Smoking

8.4 out of 10
Very good
(15 reviews)

Highlights

Soundproofed
Heating
Fridge
TV
Separate bedroom
Private bathroom
Coffee/tea maker
Cable channels
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Non Smoking (Twin-Family)

1 bedroom, soundproofing, free WiFi, bed sheets

Family Room, Non Smoking (Twin-Family)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Heating
Fridge
TV
Separate bedroom
Private bathroom
Coffee/tea maker
Cable channels
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Room, Non Smoking (Twin-Four Singles)

Standard Room, Non Smoking (Twin-Four Singles)

Standard Room, Non Smoking (Twin-Four Singles)

8.0 out of 10
Very good
(6 reviews)

Highlights

Soundproofed
Heating
Fridge
TV
Separate bedroom
Private bathroom
Coffee/tea maker
Cable channels
  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Room, Non Smoking (Single)

Coffee and/or coffee maker

Standard Room, Non Smoking (Single)

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Heating
Fridge
TV
Separate bedroom
Private bathroom
Coffee/tea maker
Cable channels
  • Sleeps 1
  • 1 Twin Bed

View all photos for Dorm Room, Non Smoking, Shared Bathroom (Double Bed)

Dorm Room, Non Smoking, Shared Bathroom (Double Bed)

Dorm Room, Non Smoking, Shared Bathroom (Double Bed)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Heating
Fridge
TV
Separate bedroom
Coffee/tea maker
Cable channels
Daily housekeeping
  • Sleeps 12
  • 6 Twin Bunk Beds and 4 Double Beds

View all photos for Dorm Room, Non-Smoking, Shared Bathroom (Single Bed)

Dorm Room, Non-Smoking, Shared Bathroom (Single Bed)

Dorm Room, Non-Smoking, Shared Bathroom (Single Bed)

Highlights

Soundproofed
Heating
Fridge
TV
Separate bedroom
Coffee/tea maker
Cable channels
Daily housekeeping
  • Sleeps 7
  • 7 Twin Beds OR 1 Twin Bed

About the area

Rotorua

Rotorua Citizens Club places you steps from Eat Street and within a short 5-minute stroll of Kuirau Park. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .Rotorua Citizens Club is open for lunch and dinner. Added amenities include free Wi-Fi in public areas, a free manager's reception and laundry facilities. .Attractions within a 10-minute drive of this Inner City hotel include Polynesian Spa and Skyline Rotorua.

What's nearby

  • Eat Street - 2 min walk - 0.2 km
  • Rotorua Night Market - 3 min walk - 0.3 km
  • Tamaki Maori Village - 6 min walk - 0.6 km
  • Polynesian Spa - 11 min walk - 1.0 km
  • Skyline Rotorua - 5 min drive - 4.3 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • ‪Pig & Whistle - ‬3 min walk
  • ‪BREW | Craft Beer Pub - ‬3 min walk
  • ‪Poco Tapas And Wine - ‬1 min walk
  • ‪Fat Dog Cafe - ‬2 min walk
  • ‪Mac's Steak - ‬3 min walk

About this property

Rotorua Citizens Club

Hotel with free parking, near Polynesian Spa
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

Rotorua Citizens Club also features laundry facilities, an ATM, and a lift. Self parking is free.

This Rotorua hotel is smoke free.

  • 15 guestrooms or units
  • Manager's reception (free)
  • Self-service laundry
  • Front desk (limited hours)
  • Pool or billiards table
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Rotorua Citizens Club offers 15 accommodations. Cable televisions are provided. This Rotorua hotel provides complimentary wireless Internet access. Guests can make use of the in-room fridges and coffee/tea makers. Housekeeping is provided on a daily basis.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Hosted evening meal available on weekdays for a fee of NZD 25

Restaurants on site

  • Rotorua Citizens Club

Things to do

  • Billiards/pool table

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10 PM
Early check-in subject to availability
Early check-in fee: NZD 20.00
Late check-in subject to availability
Late check-in fee: NZD 20.00 for check-in between 10:30 AM and 12:30 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: NZD 20.00

Special check-in instructions

The front desk is open daily from 9:00 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 20.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: NZD 20.00 (subject to availability)
  • Late check-in fee: NZD 20.00 for check-in between 10:30 AM and 12:30 PM
  • Late check-out fee: NZD 20.00 (subject to availability)
  • Rollaway bed fee: NZD 20.0 per night
  • Hosted evening meal: NZD 25.00

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Rotorua Citizens Club Hotel
Citizens Club Hotel
Rotorua Citizens Club
Rotorua Citizens Club Hotel
Rotorua Citizens Club Rotorua
Rotorua Citizens Club Hotel Rotorua

Frequently asked questions

What is the cancellation policy at Rotorua Citizens Club?

Rotorua Citizens Club offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Rotorua Citizens Club?

As of 17 Aug 2025, prices found for a 1-night stay for 2 adults at Rotorua Citizens Club on 19 Aug 2025 start from NZ$91.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Rotorua Citizens Club?

Yep, Rotorua Citizens Club has a free self car park.

Is there a free airport shuttle available at Rotorua Citizens Club?

No, Rotorua Citizens Club does not offer an airport shuttle service.

Is there a bar or restaurant at Rotorua Citizens Club?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Rotorua Citizens Club?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at Rotorua Citizens Club?

No, only service animals are allowed.

Is there a golf course on site at Rotorua Citizens Club?

There isn't one on site, but Government Gardens Golf is a short 11-minute walk away.

Rotorua Citizens Club Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 203 out of 569 reviews
Rating 8 - Good. 241 out of 569 reviews
Rating 6 - Okay. 79 out of 569 reviews
Rating 4 - Poor. 25 out of 569 reviews
Rating 2 - Terrible. 21 out of 569 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great location But noisy at night
Stayed 2 nights in May 2025

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its uniqueness to us was it is just 5 minutes away from The start line of the Rotorua Marathon. Our meal on the evening was fantastic. My steak. Compliments to the chef was perfect. 10 out of 10. As was my daught n laws lamb shank. Her favourite just fell off the bone. Great service. Lovely comfortable room. All in all a fabulous place to stay. Definetly recomend to our friends. Cheers. Dianne Hustler
Stayed 1 night in May 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A bizarre experience

Another guest and I arrived at the same time to a sign on the locked door giving us a phone number to call. Several minutes later someone drove up to let us in. The beds had clean sheets. There was a kettle and coffee packets. There were used towels hanging in the closet, an old beer in the nonworking refrigerator, thick dust on the fan. I was told to use the men's bathroom which had part of the ceiling falling down and streaks of water damage. Its ok, she said, there's no one else here. Truly, the other guest and I were the only humans in the building. No staff, no security, no front desk, not one employee in the building, and no telephone in the room. This place shouldn't even be allowed to offer rooms to the public.
Stayed 2 nights in Apr 2025

8/10 Good

Stevie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how close to eat street they were. Can smell the street from here. Convenient for our needs. Comfy clean bedding
Stayed 2 nights in Apr 2025

6/10 Okay

Josephine

average
Stayed 1 night in Apr 2025

6/10 Okay

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in and were delighted with the welcome and the show around. We were told of all the things available with our room and where to park and shown the entry and swipe and keys explained. We went our for a walk around Rotorua and enjoyed the closeness of everything we needed. Autumn colours out and looking very pretty. Nice and clean where we walked. Headed back to our room and had a rest and decided to have an early shower. Alas no towels. Went to the office at 8.30 and no staff around so no towels. It was the only thing we could fault. So my suggestion is check for towels before you head out. Thoroughly enjoyed our time in Rotorua and your club. Thank you
Stayed 1 night in Mar 2025

6/10 Okay

M

Liked: Staff & service

Good stay

It was fine , value for money , Ground floor Pub was nice with live music that was the highlight , staff is friendly
Stayed 1 night in Mar 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient to restaurants, shopping, and parks. Able to go out for runs and walks with the kids. Great price for a great location!
Stayed 1 night in Mar 2025

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
It was unfortunate that the access to the accommodation on the Sunday evening on which we were arriving was to shut at 7:30pm- fortunately someone phoned us to advise of this! On the following Friday evening the music entertainment kept us awake until 11.15p.m. Apart from the above we were quite happy with the accommodation.
Stayed 1 night in Mar 2025

8/10 Good

Keith

Stayed 2 nights in Mar 2025

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bunch of people that work there and club members were very welcoming. We had lots planned in Rotorua and was great for a cheap bed for the night.
Stayed 4 nights in Mar 2025

6/10 Okay

Rochelle

It is a cosy warm pl to stay
Stayed 1 night in Feb 2025

10/10 Excellent

Marlene

Liked: Cleanliness, property conditions & facilities, room comfort

club for the locals ,welcoming to the traveler

Very relaxed comfortable place Easy walk to great resturants, the bus and tourist info headquarters.
Stayed 3 nights in Feb 2025

6/10 Okay

Kenji

Business traveller, Travelled with partner
Liked: Cleanliness
Not bad for just staying.
Stayed 1 night in Feb 2025

6/10 Okay

Allan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We only had one problem and that was the heat, there was no air conditioning. Two fans in a room of seven and one of the fans was broken and wouldn't stand on its own. Everyone had to sleep on top of the blankets.
Stayed 3 nights in Feb 2025

2/10 Terrible

Michael

Stayed 1 night in Jan 2025

6/10 Okay

Amanda

Travelled with partner
It was extremely central to all shops, bars restaurants, the building seems very tired. We had a disabled double room which meant we had a wet room style shower - v good. Bedding-sheets very white and clean , but the quilt was full of stains and looked very old -did not use. The room very dated. Not sure how price compares to other accommodation so maybe it’s cheap to stay
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, basic but just what we needed.
Stayed 3 nights in Jan 2025

2/10 Terrible

Harjeet Singh

Stayed 1 night in Jan 2025

2/10 Terrible

Roshan

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Our experience at this accommodation was disappointing due to several issues. First, the main entrance doors are locked by 10 p.m., which caused significant inconvenience as we arrived late with two young children. We were directed to the bar on the opposite side of the building to contact the bar manager for a key. This process involved unloading only select belongings, walking back to the main entrance, and then returning for the rest of our luggage. It was exhausting after a long journey. The room itself had a persistent bad smell, which was worsened by poor ventilation. There was only a very small window on one side of the room, trapping the odor inside. Additionally, the room was extremely hot with no air conditioning—just a fan that didn’t work effectively. This made it very uncomfortable to relax or sleep. To add to the disappointment, there were cleanliness issues. The kettle in the kitchenette was covered in dust, and there was no microwave available to heat food. These shortcomings made the stay far from convenient or comfortable. I hope the property management addresses these issues to improve the experience for future guests.
Stayed 1 night in Jan 2025

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet. Good security. Very good restaurant
Stayed 2 nights in Jan 2025

6/10 Okay

Chris

Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the room and the location. Bar downstairs and dining options nearby as well.
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Mark

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ceiling fan doesn’t work so will be hot in the summer
Stayed 5 nights in Nov 2024