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4.3 out of 5

"Didnt know it was anove a bar. Music loud in room " More

By a verified traveller on Wed 30 Sep 2020

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Hotel Description

At Rotorua Citizens Club you'll be 1 km (0.6 mi) from Polynesian Spa and 4.2 km (2.6 mi) from Skyline Rotorua. Highlights at this hotel include a restaurant, free self parking, and a bar/lounge.

You can enjoy free WiFi, TVs, and coffee/tea makers, featured in all 15 rooms.

The restaurant, Fitz Club, is open for breakfast, lunch, and dinner. Other amenities include free WiFi in public areas and laundry facilities. Full breakfast is available daily between 7:30 AM and 9 AM. There's also the convenience of an airport shuttle.

Attractions within a 20-minute drive of this Rotorua hotel include Lake Rotorua and Lake Rotoiti.

Standard Studio, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$83* Per night/room 26 Oct. - 27 Oct.

Standard Room, Non Smoking (Twin Room-Queen)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, Non Smoking, Shared Bathroom (Twin-Single)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room, Non Smoking (Twin-Family)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Dorm Room, Non Smoking, Shared Bathroom (Double Bed)

Bed Count 4 Twin Beds Maximum Occupancy 1 Max

Standard Room, Non Smoking (Twin-Four Singles)

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Rotorua Citizens Club ratings based on 122 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Rotorua Citizens Club

Everyone (79) Couples (25) Family (16)
3 out of 5

Posted by on 12 Oct. 2020

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1 out of 5
My room was not ready. They had no linen. I had no room. I want my refund

Posted by , from New Zealand on 6 Oct. 2020

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Comment from Hotel Management

21 Oct. 2020 by Citz

We're sorry for your inconvenienced - we'll work hard to fix this issue

5 out of 5

Posted by on 4 Oct. 2020

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3 out of 5
Didnt know it was anove a bar. Music loud in room

Posted by on 30 Sep. 2020

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Comment from Hotel Management

21 Oct. 2020 by C

We're sorry for your inconvenienced - we'll work hard to fix this issue

4 out of 5

Posted by on 27 Sep. 2020

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Comment from Hotel Management

28 Sep. 2020 by citz

Thank you for taking the time to give our accommodation a rating.

5 out of 5

Posted by on 10 Aug. 2020

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Comment from Hotel Management

15 Aug. 2020 by Citz

Thank you for taking the time to give our facility a rating.

5 out of 5
The rooms were very clean thanks to the cleaner, and short staff at that, over all as busy as they were, it was lovely receptionist was lovely to

Posted by , from Well on 20 Jul. 2020

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Comment from Hotel Management

24 Jul. 2020 by Citz

thank you for taking the time to give feedback and a rating I will pass your comments onto our staff.

4 out of 5
Great location for anything in the cbd, and surprisingly good sound proofing. Plenty of free parking in the nearby streets. No warmth or venting in our room would be the only complaint.

Posted by , from Gisborne on 19 Jul. 2020

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Comment from Hotel Management

24 Jul. 2020 by Citz

Thank you for comments and feedback we work on the venting problem

4 out of 5

Posted by on 11 Jul. 2020

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Comment from Hotel Management

14 Jul. 2020 by Citz

Thank you for your ratings.

5 out of 5

Posted by on 7 Jun. 2020

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Comment from Hotel Management

8 Jun. 2020 by Citz

Thank you for taking the time to rate our accommodation

About the Rotorua Citizens Club

Location 1146 Rangiuru Street, Rotorua, 3010

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Rotorua Citizens Club also features laundry facilities and an elevator. Self parking is free. This Rotorua hotel is smoke free.

  • 15 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (9.5 km / 5.9 mi)
  • Parking: Free self parking

Room Amenities

Rotorua Citizens Club offers 15 accommodations. Cable television is provided. This Rotorua hotel provides complimentary wireless Internet access. Guests can make use of the in-room refrigerators and coffee/tea makers. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:30 AM to 9 AM.

Fitz Club - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 10 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 10 PM. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 10 PM.
Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 10.00 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cots (infant beds) available
  • Service animals are allowed
  • Debit cards not accepted
  • Staffed front desk

Fees

Guests will be asked to pay the following charges at the property:

  • Club Card: NZD 10 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 10.50 and NZD 32.00 per person (approximately)
  • Rollaway bed fee: NZD 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rotorua Citizens Club Hotel
  • Citizens Club Hotel
  • Rotorua Citizens Club
  • Rotorua Citizens Club Hotel
  • Rotorua Citizens Club Rotorua
  • Rotorua Citizens Club Hotel Rotorua

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.