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4.2 out of 5

"Very clean, great location and quiet too. Would definitly book again. " More

By a verified traveller on Wed 18 Mar 2020

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Hotel Description

Grand Mercure Wellington puts you in the heart of Wellington, connected to a shopping center and within just a 10-minute stroll of popular attractions like Wellington Central Business District and Victoria University of Wellington. Highlights at this luxury hotel include a restaurant, an indoor swimming pool, and a 24-hour fitness center.

All 114 rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, coffee/tea makers, and safes. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include rainfall showerheads and free toiletries. Additionally, hair dryers, phones, and irons/ironing boards are available.

The restaurant, Forage Kitchen + Bar, serves local cuisine and is open for breakfast, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Added amenities include free WiFi in public areas, a sauna, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Within a 20-minute walk of this 5-star Te Aro hotel, attractions include Te Papa (Museum of New Zealand) and Cuba Street Mall.

Deluxe Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Mercure Wellington ratings based on 70 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Mercure Wellington

Everyone (47) Couples (9) Family (10)
5 out of 5
Very clean, great location and quiet too. Would definitly book again.

Posted by , from Auckland on 18 Mar. 2020

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Comment from Hotel Management

17 Apr. 2020 by Waseem Shaikh

We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4 out of 5
Staff were great. Pool and gym were great ................

Posted by on 1 Mar. 2020

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Comment from Hotel Management

17 Apr. 2020 by Waseem Shaikh

We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4 out of 5
Great location walk to cuba street area hotel was very clean and welcoming

Posted by , from Sydney on 20 Feb. 2020

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Comment from Hotel Management

17 Apr. 2020 by Waseem Shaikh

We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

5 out of 5
Just an overall top quality service From staff rooms were well presented was not to far away from shops and restaurants.

Posted by on 16 Feb. 2020

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Comment from Hotel Management

24 Apr. 2020 by Waseem Shaikh

We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4 out of 5
Nicely finished accommodation. Parking on site is a great bonus. Fabulous staff with awesome customer focus

Posted by on 1 Feb. 2020

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Comment from Hotel Management

9 Feb. 2020 by Waseem Shaikh

We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience

5 out of 5

Posted by on 16 Jan. 2020

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Comment from Hotel Management

24 Jan. 2020 by Etienne, Assistant Manager

Kia Ora, Thank you for your review of the hotel. Kind regards,

5 out of 5
Great decor and room furnishings. Staff were helpful and efficient. Will visit again.

Posted by on 20 Dec. 2019

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Comment from Hotel Management

5 Jan. 2020 by Waseem Shaikh

We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

5 out of 5
Fantastic view and amazing service! Was the best weekend away!

Posted by on 5 Dec. 2019

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Comment from Hotel Management

5 Jan. 2020 by Waseem Shaikh

We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

5 out of 5
I liked the pool, and the view*. The person on the door was very helpful and friendly, and I wish I could remember his nametag. (We were there 29-nov to 2 dec. *A gentle nudge: I know it's not a task that's done all the time, but it's time to clean the windows on the outside.

Posted by on 2 Dec. 2019

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Comment from Hotel Management

5 Jan. 2020 by Waseem Shaikh

We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

5 out of 5

Posted by on 11 Nov. 2019

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Comment from Hotel Management

28 Nov. 2019 by Etienne, Assistant Manager

Kia Ora, Thank you for letting us know about your stay, we are delighted to read that you enjoyed the experience. Warm regards,

About the Grand Mercure Wellington

Location 345 The Terrace, Wellington, 6001

Property Features

Grand Mercure Wellington offers its guests an indoor pool, a sauna, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The luxury Grand Mercure Wellington also features multilingual staff, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. A complete renovation of Grand Mercure Wellington was completed in February 2017. This 5-star Wellington hotel is smoke free.

  • 1 building
  • 114 guestrooms or units
  • 9 levels
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Wellington Intl. Airport (WLG) (7.5 km / 4.6 mi)
  • Train station: Wellington Station (2.7 km / 1.7 mi)
  • Parking: Valet parking and RV/bus/truck parking available for a surcharge

Room Amenities

Grand Mercure Wellington offers 114 accommodations with minibars and safes. 49-inch LCD televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Wellington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Forage Kitchen + Bar - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • No rollaway/extra beds available
  • Noise-free rooms not guaranteed
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 34 per person (approximately)
  • Valet parking fee: NZD 30.00 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Hotel Wellington
  • Grand Mercure Wellington Hotel
  • Wellington Mercure
  • Central City Apartment Wellington
  • Mercure Wellington Hotel Wellington
  • Grand Mercure Wellington Hotel
  • Grand Mercure Wellington Wellington
  • Grand Mercure Wellington Hotel Wellington

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This Hotel property is rated 5 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.