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4.3 out of 5

"The service was really good, staff were really helpful and great at problem solving to make sure our stay was stress free e " More

By a verified traveller on Sun 13 Dec 2020

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Hotel Description

A luxury stay in the heart of Wellington awaits you at Novotel Wellington. Within steps you'll find Wellington Central Business District and Wellington Waterfront within a 10-minute stroll. Highlights at this hotel include a restaurant and in-room LCD TVs.

All 139 rooms feature iPod docks, WiFi, and wired Internet. Refrigerators and round-the-clock room service make in-room dining convenient. Nice touches to enhance your stay include free toiletries, while premium bedding and pillow menus invite a good night's rest. Satellite TV, coffee/tea makers, and free newspapers are also available.

The restaurant, Caucus Restaurant, is open for breakfast, lunch, and dinner. Caucus Bar is the hotel's own bar, serving drinks along with light fare. Conference space, a meeting room, and a business center are among the business amenities offered. Other amenities include a fitness center and WiFi in public areas. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Within a 15-minute walk of this 4.5-star Wellington hotel, attractions include Te Papa (Museum of New Zealand) and TSB Bank Arena.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$127* Per night/room 24 Jan. - 25 Jan.

Superior Twin Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Double Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel Wellington ratings based on 281 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Wellington

Everyone (186) Couples (33) Business (1) Family (46)
3 out of 5

Posted by on 29 Dec. 2020

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Comment from Hotel Management

30 Dec. 2020 by Puneeth Talari

Thank you for your score. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services.

5 out of 5
The service was really good, staff were really helpful and great at problem solving to make sure our stay was stress free e

Posted by on 13 Dec. 2020

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Comment from Hotel Management

22 Dec. 2020 by Puneeth Talari

We very much appreciate your comments regarding your stay at the Novotel Wellington. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

5 out of 5

Posted by on 25 Nov. 2020

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Comment from Hotel Management

25 Nov. 2020 by Peter Johnson

Hello, Thank you for taking the time to review your stay with us. We hope you will come and visit us again soon! Peter Johnson Front Office Manager

5 out of 5
Excellent customer Service. Rooms were clean and tidy.

Posted by , from Auckland on 26 Oct. 2020

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Comment from Hotel Management

28 Oct. 2020 by Peter Johnson

Hello LeenaPal, Thanks for taking the time to review your stay! We hope you will choose us again in the future! Peter Johnson Front Office Manager

5 out of 5
Very helpful staff, clean, great location . Great to get an early check in and good buffet breakfast.

Posted by , from Napier on 24 Oct. 2020

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Comment from Hotel Management

28 Oct. 2020 by Peter Johnson

Hello Aaron, Thanks for taking the time to give us feedback. I will pass your kind words on to the staff. We hope you will choose us again in the future! Peter Johnson Front Office Manager

5 out of 5
Excellent service from all the team. Room was refreshingly clean and well serviced. Terrific location in beautiful Wellington city

Posted by on 16 Oct. 2020

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Comment from Hotel Management

19 Oct. 2020 by Peter Johnson

Hello, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Peter Johnson Front Office Manager

2 out of 5
Tired and worn hotel. Would benefit from a refit and upgrade. Frugal on all amenities; essentials and complimentaries. Poor service from apathetic staff (housekeeping, restaurant wait staff and FOH). A dissapointing stay.

Posted by , from Auckland on 14 Oct. 2020

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Comment from Hotel Management

14 Oct. 2020 by Peter Johnson

Hello NG, Thank you for taking the time to review your stay at Novotel Wellington. I regret that you had a negative experience while staying with us. We do strive to provide all of our guests with the best service possible and apologize if we fell short during your time with us. We hope you will give us another opportunity to improve upon your previous stay. Peter Johnson Front Office Manager

4 out of 5
The welcome was great, staff very friendly. Everyone from housekeeping to the restaurant and reception. I was pleasantly surprised. I’ll be staying again...soon.

Posted by on 13 Oct. 2020

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Comment from Hotel Management

13 Oct. 2020 by Peter Johnson

Hello, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager

5 out of 5
Great location, central to everything. Great service and nice room.

Posted by , from New Zealand on 29 Sep. 2020

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Comment from Hotel Management

30 Sep. 2020 by Peter Johnson

Hello Chris, Thank you for your feedback regarding your stay with us! We are glad you enjoyed your time and hope you will choose us again the next time you find yourself in Wellington. Peter Johnson Front Office Manager

5 out of 5
Friendly, helpful staff including all restaurant staff. Clean, well appointed room.

Posted by , from Auckland on 14 Sep. 2020

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Comment from Hotel Management

17 Sep. 2020 by Peter Johnson

Hello Katrina, Thank you for taking the time to review your stay with us. I am glad that you found our staff and your stay. We hope you choose to stay with us again in the future. Peter Johnson Front Office Manager

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. The luxury Novotel Wellington also features a fitness center, concierge services, and complimentary newspapers in the lobby. For a fee, parking is available. This 4.5-star Wellington hotel is smoke free.

  • 139 guestrooms or units
  • 30 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Wellington Intl. Airport (WLG) (8.3 km / 5.2 mi)
  • Train station: Wellington Station (1.1 km / 0.7 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Novotel Wellington offers 139 accommodations with iPod docking stations and safes. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Wellington hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Caucus Restaurant - This restaurant serves breakfast, lunch, and dinner.

Caucus Bar - This bar serves light fare only. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines. The property affirms that it adheres to the Bureau Veritas (3rd party expert - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 32.00 per person (approximately)
  • Fee for in-room wireless Internet: NZD 10.00 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: NZD 10.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: NZD 10.00 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: NZD 10.00 per 24-hour period (rates may vary)
  • Self parking fee: NZD 25.00 per night (in/out privileges)
  • Valet parking fee: NZD 35.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Hotel Wellington
  • Novotel Wellington
  • Wellington Novotel
  • Novotel Wellington Hotel Wellington
  • Novotel Wellington Hotel
  • Accor Wellington
  • Novotel Wellington Hotel
  • Novotel Wellington Wellington
  • Novotel Wellington Hotel Wellington

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This Hotel property is rated 4 star plus.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.