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3.9 out of 5

"The rooms are very tired- carpet a bit threadbare, wallpaper coming away... Facilities, staff and location was great " More

By a verified traveller on Fri 26 Mar 2021

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Hotel Description

Kingsgate Hotel The Avenue Wanganui puts you in the heart of Whanganui, within a 20-minute stroll of Watt Fountain and Sarjeant Gallery. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

LCD TVs with satellite channels are featured in all 58 rooms, and you can enjoy free WiFi, coffee/tea makers, and free weekday newspapers. Refrigerators and room service make in-room dining convenient. Additionally, hair dryers, phones, and irons/ironing boards are available.

Mothership Brewing is open for dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Other amenities include free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available daily between 7:00 AM and 9:30 AM.

Places within a 30-minute walk of this 3-star Whanganui hotel include Whanganui Museum and Durie Hill Elevator.

Standard Studio

Bed Count 1 Full Bed Maximum Occupancy 3 Max
NZ$96* Per night/room 2 May - 3 May

Superior Studio

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Apartment with Balcony

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Poolside

Bed Count 1 King Bed Maximum Occupancy 4 Max

Kingsgate Hotel The Avenue Wanganui ratings based on 145 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Kingsgate Hotel The Avenue Wanganui

Everyone (94) Couples (35) Family (15)
4 out of 5
The rooms are very tired- carpet a bit threadbare, wallpaper coming away... Facilities, staff and location was great

Posted by on 26 Mar. 2021

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3 out of 5
The room was spacious and clean. The bathroom was very functional. The sheets and pillow cases were clean but the pillows smelt old and musty. I’m sure this hotel will be up and running with new refurbishment very soon .

Posted by on 17 Mar. 2021

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3 out of 5
Good pool..nothing else was good........ Rooms needs repair and repainted

Posted by on 5 Mar. 2021

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Comment from Hotel Management

10 Mar. 2021 by Reception

Thanks for your feedback. Yes our pool is great - thank you :) We have a refurb booked in soon (was unfortunately postponed last year due to Covid). We are looking forward to renovations, awaiting building supplies/contractors to start the work. Thanks for staying with us.

1 out of 5
The room was terribly out dated and in need of some dire remediation work. Wallpaper was peeling off, carpet was needed replacing, the room smelt stale, it needed re-painting.

Posted by on 11 Feb. 2021

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Comment from Hotel Management

8 Mar. 2021 by Reception

Hi there Thank you for staying with us and providing us with feedback. We are beginning renovations in a few months time. We look forward to this as the renos were pushed back from last year due to Covid related restraints on building supplies and tradesman. Thank you. Kind regards Kingsgate Hotel Reception

4 out of 5

Posted by on 1 Feb. 2021

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Comment from Hotel Management

8 Mar. 2021 by Reception

Hi there Many thanks for staying with us :) Kind regards Kingsgate Hotel Reception

5 out of 5
Great location and the pool was fantastic. Our room looked like a fresh renovation.

Posted by on 16 Jan. 2021

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Comment from Hotel Management

16 Jan. 2021 by Kingsgate Hotel the Avenue

Good afternoon, We are ecstatic that you enjoyed your stay and appreciate the time you took to write this review. We hope to see you again in the future.

5 out of 5
Excellent room, staff, breakfast, location, had large pool. would definitely stay there again and definitely recommend it . Can't find anything really negative about our whole stay at the kingsgate. Well done to all concerned.

Posted by on 14 Jan. 2021

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Comment from Hotel Management

15 Jan. 2021 by Kingsgate Hotel the Avenue

Thank you so much! We appreciate the feedback and will pass the comments over to our team. Enjoy the rest of your weekend and we hope to see you again in the future.

2 out of 5
I was very disappointed with my room. I have stayed here before only about two months prior and I had a nice clean room. This time the Room was very dated and unkempt. There was a knob missing from one of the drawers. I found a hair on the sheets and the bedding was very old and I wondered if it had been cleaned between guests. Very disappointed ☹️

Posted by , from Hamilton, New Zealand on 25 Nov. 2020

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Comment from Hotel Management

14 Jan. 2021 by Kingsgate Hotel

Good afternoon AnnMaree, We appreciate the time you took to place this feedback. Your comments have been passed onto the appropriate departments for consideration and improvement in the future. We do hope to welcome you back in the near future. Regards, Shay | Kingsgate Hotel the Avenue

3 out of 5

Posted by on 8 Nov. 2020

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5 out of 5

Posted by on 29 Oct. 2020

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About the Kingsgate Hotel The Avenue Wanganui

Location 379 Victoria Avenue, Whanganui, 5001

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 2 meeting rooms available. An outdoor pool, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Kingsgate Hotel The Avenue Wanganui. Free self parking is available. This 3-star Whanganui hotel is smoke free.

  • 58 guestrooms or units
  • 2 levels
  • 101 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Kingsgate Hotel The Avenue Wanganui offers 58 accommodations with coffee/tea makers and complimentary weekday newspapers. 32-inch LCD televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Heating
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 9:30 AM.

Mothership Brewing - This bar serves dinner and light fare. Guests can enjoy drinks at the bar.

Estrella Restaurant - This restaurant specializes in international cuisine and serves breakfast and dinner. A children's menu is available. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 9:00 PM. This property doesn't offer after-hours check-in. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 9:00 PM.
This property doesn't offer after-hours check-in. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts credit cards, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium).

  • No rollaway/extra beds available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for dinner
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 18 and NZD 24 per person (approximately)
  • A late check-out fee will be charged
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kingsgate Avenue
  • Kingsgate Avenue Wanganui
  • Kingsgate Hotel Avenue
  • Kingsgate Hotel Avenue Wanganui
  • Kingsgate Hotel Avenue Wanganui Whanganui
  • Kingsgate Avenue Wanganui Whanganui
  • Kingsgate Hotel The Avenue
  • Kingsgate The Avenue Wanganui
  • Kingsgate Hotel The Avenue Wanganui Hotel
  • Kingsgate Hotel The Avenue Wanganui Whanganui
  • Kingsgate Hotel The Avenue Wanganui Hotel Whanganui

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Up to 2 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.