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4.3 out of 5

"Night club nearby still going at 3:30am. Only on the Wednesday night though, Thursday night was quiet " More

By a verified traveller on Sun 20 Dec 2020

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Hotel Description

This aparthotel places you in the center of Auckland, steps from Britomart Transport Centre and within a short 5-minute stroll of Queen Street Shopping District. Highlights at this aparthotel include in-room kitchens, washers/dryers, and free WiFi.

You can enjoy an LCD TV with satellite channels, and the apartment features a balcony, a living room, and a coffee/tea maker. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. Nice touches to enhance your stay include premium bedding, a hydromassage showerhead, and free toiletries. Free newspapers, free local calls, and a hair dryer are also available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and has express check-out. Other amenities include laundry facilities, dry cleaning/laundry services, and free newspapers in the lobby. Each morning continental breakfast is served between 4 AM and 10 AM.

Places within a short walk of this 3.5-star Auckland Central Business District aparthotel include DFS Galleria Auckland and St. Patrick's Cathedral.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$109* Per night/room 25 Jan. - 26 Jan.

Quest on Queen ratings based on 235 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest on Queen

Everyone (133) Couples (80) Business (5) Family (13)
3 out of 5
Night club nearby still going at 3:30am. Only on the Wednesday night though, Thursday night was quiet

Posted by on 20 Dec. 2020

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Comment from Hotel Management

21 Dec. 2020 by Manager

Thank you for your feedback. We are working with Auckland Council to bring the noise levels down and do regret any inconvenience caused by the noise form the night club nearby, however that is something that we have no control over. We do hope that you can give us another opportunity to welcome you back in the near future!

5 out of 5
Easy check in. Onlyb2 parks outside for loading anx unloading luggage and checkin. These two parks also service another hotel. Difficult to get in to the parkd

Posted by , from Moung maunganui nz on 13 Dec. 2020

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Comment from Hotel Management

14 Dec. 2020 by Manager

Thank you for your feedback, we do apologies for the inconvenience caused however the loading and unloading zone outside are for public use. I do understand that Queen Street can be busy at time however, that is something that we have no control over due to our prime location. We do hope that you can give us another opportunity to welcome you back in the near future!

5 out of 5

Posted by on 20 Nov. 2020

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Comment from Hotel Management

23 Nov. 2020 by Manager

Thank you very much for your amazing review, it is greatly appreciated! We would love to welcome you back at Quest on Queen very soon!

4 out of 5

Posted by on 22 Sep. 2020

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Comment from Hotel Management

23 Sep. 2020 by Manager

Thank you for your review, it is much appreciated! We would love to welcome you back to Quest n Queen in the near future!

5 out of 5
Quest on Queen exceeded my expectations again being my second time staying with them. Had a great room that was ready for me when I arrived a little early. Front counter recognised me and made the process of checking in super easy! I’d recommend Quest on Queen to anyone and I’d definitely I’d definitely stay again. The price through Wotif as well was a steal!!!! Thank you Quest on Queen for amazing service

Posted by , from Hamilton on 16 Sep. 2020

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Comment from Hotel Management

16 Sep. 2020 by Manager

Thank you for your kind feedback Ma'am, it is greatly appreciated by our entire team! We are thrilled to find out that you enjoyed your stay with us once again, that is what we love to hear! We hope to welcome you back again very soon in the near future.

5 out of 5
Super helpful staff, pre-booked my airport taxi for me

Posted by on 2 Aug. 2020

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Comment from Hotel Management

3 Aug. 2020 by Suraj D

Thank you for your kind feedback, it is greatly appreciated! We will as always try our very best to aid our guests in any way possible. I am also glad that you enjoyed your stay with us and would love to welcome you back again in the near future!

4 out of 5

Posted by on 29 Jun. 2020

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Comment from Hotel Management

29 Jun. 2020 by Suraj D

Thank you for the time you have taken to give us the review. We are glad you have enjoyed your stay with us. Do let us know if we could have done anything else to have made your stay more comfortable. We would love to have you back at Quest on Queen!

4 out of 5
Apartment was clean and spacious, most of the amenities you'd want were all there.

Posted by on 21 Jun. 2020

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Comment from Hotel Management

21 Jun. 2020 by Suraj D

Thank you for your feedback, it is greatly appreciated! We would love to welcome you back again very soon!

4 out of 5
Due to the single pane glass and poorly fitting doors, the wind was coming through the room along with noise from nearby facilities. It is the first time i have gone to an overnight facility where ear plugs are provided. Apart from the lack of sleep due to this, place was not bad

Posted by on 20 Jun. 2020

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Comment from Hotel Management

20 Jun. 2020 by Suraj D

Thank you for your feedback, it is appreciated. We will surely look into the window gaps which allow wind to come through and get it fixed. We do regret any inconvenience the noise may have caused you, however, noise from our surrounding establishments is something which we have no control over unfortunately. Nevertheless we will try to allocate an apartment higher up the next time you visit us! We hope you can give us another opportunity to serve you again in the near future!

5 out of 5
No words can describe my experience. Was everything I wanted/ needed and more. Definitely coming back here!

Posted by , from NZ on 13 Jun. 2020

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Comment from Hotel Management

13 Jun. 2020 by Manager

Thank you for your kind feedback, it is greatly appreciated! We are absolutely thrilled that you enjoyed your stay with us and would love to welcome you back again in the near future!

Property Features

As a guest of this aparthotel, you'll find a fitness center, complimentary newspapers in the lobby, and laundry facilities. Public spaces have free WiFi. The business-friendly aparthotel also features dry cleaning/laundry services, express check-out, and complimentary use of a nearby fitness facility. This 3.5-star Auckland aparthotel is smoke free.

  • 1 building
  • 36 guestrooms or units
  • 16 levels
  • Built in 2006
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking reservations required

Transport

  • Airport: Auckland Intl. Airport (AKL) (28.1 km / 17.5 mi)
  • Train station: Auckland Britomart Station (0.3 km / 0.2 mi)

Room Amenities

This aparthotel offers 36 accommodations with washers/dryers and complimentary newspapers. Rooms open to balconies. Accommodations offer separate living rooms. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Accommodations at this 3.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with hydromassage showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Separate bedroom
  • Living room
  • In-room dining
  • LCD television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Hydromassage showerhead
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 4 AM to 10 AM.

Room service is available.

Nearby Activities

Recreational amenities at the aparthotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 8:00 PM
  • Saturday - Sunday: 8:00 AM - 4:00 PM
Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 8:00 PM
  • Saturday - Sunday: 8:00 AM - 4:00 PM
Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 30 per day.
  • Cribs (infant beds) are available for NZD 10.00 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts credit cards, debit cards, and cash. Onsite parties or group events are strictly prohibited. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Events/parties not allowed
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are not cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: NZD 12 per person (approximately)
  • Nearby parking fee: NZD 30.00 per day
  • Crib (infant bed) fee: NZD 10.00 per night
  • Rollaway bed fee: NZD 30 per day
  • Credit card charges are subject to a surcharge of 3.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Queen
  • Quest Queen Auckland
  • Quest Queen Hotel
  • Quest Queen Hotel Auckland
  • Quest On Queen Auckland, New Zealand
  • Quest On Queen Hotel Auckland Central
  • Quest Queen Apartment Auckland
  • Quest Queen Apartment
  • Quest on Queen Auckland
  • Quest on Queen Aparthotel
  • Quest on Queen Aparthotel Auckland

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.