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"There was a odd smell down the hallway towards our room, so first impression was bad. " More

By a verified traveller on Fri 06 Nov 2020

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Hotel Description

Hotel Grand Chancellor Auckland City puts you in the heart of Auckland, within just a 10-minute stroll of SkyCity Casino and Princes Wharf. Highlights at this hotel include an indoor swimming pool, and in-room kitchenettes and free WiFi.

All 65 rooms feature flat-screen TVs with cable channels, and you can enjoy balconies, coffee/tea makers, and hair dryers. Kitchenettes come with refrigerators, microwaves, and stovetops, making in-room dining convenient, and minibars provide refreshments. Additionally, room service, irons/ironing boards, and desks are available.

The café, No 1 Hobson Lounge, serves local cuisine and is open for breakfast. Enjoy the fitness center, spa tub, and sauna. Added amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Continental breakfast is available on weekdays between 7 AM and 9:30 AM and on weekends between 7:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this 3.5-star Auckland Central Business District hotel include Auckland Ferry Terminal and Sky Tower.

Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$117* Per night/room 20 Dec. - 21 Dec.

Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Studio Suite, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Apartment, 1 Bedroom, Harbour View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Grand Chancellor Auckland City ratings based on 368 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Grand Chancellor Auckland City

Everyone (291) Couples (40) Business (4) Students (1) Family (23) Other (1)
3 out of 5
There was a odd smell down the hallway towards our room, so first impression was bad.

Posted by on 6 Nov. 2020

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3 out of 5
Things need to be explained more when checking in re parking procedures. Noise from neighbors deck and room was an issue for me. Was dealt with satisfactorily. Great location though!!

Posted by on 1 Nov. 2020

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1 out of 5
The location was fine. The hotel is extremely dated, small and not very vibrant or bright. I would never stay there again. It looked nothing like the photos you had advertising it.

Posted by , from Chtustchurch on 15 Oct. 2020

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5 out of 5

Posted by on 8 Oct. 2020

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4 out of 5

Posted by on 10 Sep. 2020

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2 out of 5
My room was unclean and dated. Built up grime in the shower, unwiped surfaces and old bed linen. Great location and easy check in

Posted by , from Auckland on 26 Jul. 2020

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3 out of 5
Heater was faulty,needs sound proofing very noisy,tv small for room size

Posted by , from Auckland on 21 Jul. 2020

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4 out of 5
Nice and spacious studio, duvets very thin for the winter months. Bath tub chipped,tiles broken, hair dryer wasn’t working, not enough shampoo for 2 people., but it was clean. Staff was very prompt and helpful, parking aplenty. Very central to everything. The restaurant downstairs had good food and the hotel very central to all attractions.

Posted by , from Akl on 18 Jul. 2020

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2 out of 5
Unfortunately the key we were given didnt have access to the pool the gym and even our car parking in the basement, we had to go to the front desk everytime we wanted to do anything! Was very annoying! The rooms were clean and beds were comfortable.

Posted by , from Auckland on 16 Jul. 2020

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3 out of 5
We arrived and there wasn’t enough linen/beds for all of us despite ringing a week ahead to upgrade/pay extra for the added person. Missing a lot of kitchen items. Place was run down; beds were worn out and had many imperfections, bathroom was average too (gross shower curtains). Could definitely do with an upgrade and proper deep clean. Cheap enough for the CBD though, close walking distance to everything

Posted by on 12 Jul. 2020

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About the Hotel Grand Chancellor Auckland City

Location 1 Hobson Street, Auckland, 1010

Property Features

There's a coffee shop/café on site. A computer station is on site and WiFi is free in public spaces. As a guest of Hotel Grand Chancellor Auckland City, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the eco-friendly Hotel Grand Chancellor Auckland City. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Auckland hotel.

  • 1 building
  • 65 guestrooms or units
  • 13 levels
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Auckland Intl. Airport (AKL) (27.7 km / 17.2 mi)
  • Train station: Auckland Britomart Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Grand Chancellor Auckland City offers 65 accommodations with minibars and coffee/tea makers. Rooms open to balconies. Accommodations at this 3.5-star hotel have kitchenettes with refrigerators, stovetops, and microwaves. This Auckland hotel provides complimentary wireless Internet access. 43-inch flat-screen televisions come with cable channels. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchenette
  • Private balcony
  • Minibar
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 7 AM to 9:30 AM and on weekends from 7:30 AM to 10 AM.

No 1 Hobson Lounge - This café specializes in local cuisine and serves breakfast only.

Room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel Grand Chancellor Auckland City

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place and guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Service animals not allowed
  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 300 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: NZD 24 for adults and NZD 12 for children (approximately)
  • Self parking fee: NZD 30.00 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 0 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Chancellor Auckland City
  • Grand Chancellor City
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  • Hotel Grand Chancellor City
  • Grand Chancellor Auckland Hotel New Zealand
  • Grand Chancellor Hotel Auckland
  • Hotel Grand Chancellor Auckland City Apartment
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  • Grand Chancellor Auckland City
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  • Auckland Hotel Grand Chancellor Auckland City Hotel
  • Hotel Hotel Grand Chancellor Auckland City
  • Hotel Grand Chancellor Auckland City Auckland
  • Grand Chancellor
  • Grand Chancellor Auckland City
  • Hotel Grand Chancellor Auckland City Hotel
  • Hotel Grand Chancellor Auckland City Auckland
  • Hotel Grand Chancellor Auckland City Hotel Auckland

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6 AM to 10 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.