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4.4 out of 5

"Fantastic stay as always. Awesome facilities and great service. " More

By a verified traveller on Sun 14 Feb 2021

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Hotel Description

A luxury stay in the heart of Auckland awaits you at SkyCity Hotel. Within steps you'll find SkyCity Casino and Sky Tower. Highlights at this hotel include 15 restaurants, 8 bars/lounges, and a full-service spa.

All 323 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, free wired Internet, and iPod docks. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include rainfall showerheads and free toiletries. Free newspapers, safes, and hair dryers are also available.

The buffet restaurant, Fortuna Buffet Restaurant, is open for breakfast, lunch, and dinner. Additionally, you'll find a casino, free WiFi in public areas, and a fitness center. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of valet parking.

Places within a 15-minute walk of this 4.5-star Auckland Central Business District hotel include Viaduct Harbour and University of Auckland.

Premium Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
NZ$167* Per night/room 5 Apr. - 6 Apr.

Premium Twin Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium King Room (including Sky Tower admission)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Plus Twin Room (incl selected minibar, Late check-out, Nespresso)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Plus King Room (incl selected minibar, Late check-out, Nespresso)

Bed Count 1 King Bed Maximum Occupancy 3 Max

SkyCity Hotel ratings based on 297 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for SkyCity Hotel

Everyone (191) Couples (46) Family (47)
5 out of 5
Fantastic stay as always. Awesome facilities and great service.

Posted by on 14 Feb. 2021

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Comment from Hotel Management

14 Feb. 2021 by Lisa

Dear Anonymous, Thank you for the fabulous rating and feedback. I am thrilled that you enjoyed your stay again with us. Keep coming back! :-) Take care. Warm regards, Lisa

5 out of 5

Posted by on 14 Feb. 2021

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Comment from Hotel Management

24 Feb. 2021 by Lisa

Dear Anonymous, Thank you so much for the fab rating! I am so happy that you had a good stay with us. Do come and visit us again soon. Take care. Warm regards Lisa

4 out of 5
Great location and facilities. Staff were excellent.

Posted by , from Nz on 31 Jan. 2021

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Comment from Hotel Management

2 Feb. 2021 by Lisa

Dear Joanne, Thank you for taking the time to give us your feedback. I am pleased that you had a good stay with us and were able to enjoy our central location and facilities. Thank you for mentioning our excellent staff. :-) We hope to see you back here soon. Take care. Warm regards Lisa

4 out of 5
I booked the premium package which was about $40 more as it said mini bar was included. On arrival I found out the mini bar was only a few items, not worth $40 at all so bad and misleading advertising.

Posted by on 31 Jan. 2021

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Comment from Hotel Management

2 Feb. 2021 by Lisa

Dear Anonymous, Thank you for giving us your feedback and thank you for bringing this to my attention. Just to confirm that you were offered the correct information at arrival, that only specific items in the minibar are complimentary in our Premium Plus Rooms, along with the use of bathrobes, slippers, and Nespresso machine. I have checked the webpage that you booked via and I can fully understand your comments and frustration. Please accept my sincere apologies for this misunderstanding. I have advised the Marketing Team of this so that they can update the webpage accordingly. Again, I do apologize for any inconvenience caused to you. I do hope we can welcome you back again in the near future. Do take care. Warm regards, Lisa

4 out of 5

Posted by on 21 Jan. 2021

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Comment from Hotel Management

2 Feb. 2021 by Lisa

Dear Anonymous, Thank you for taking the time to give us your rating. I hope we can welcome you back in the near future. Do take care. Warm regards, Lisa

4 out of 5

Posted by on 19 Jan. 2021

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Comment from Hotel Management

2 Feb. 2021 by Lisa

Dear Anonymous, Thank you for taking the time to give us your rating. I hope we can welcome you back in the near future. Do take care. Warm regards, Lisa

5 out of 5
Hi, kind and helpful staff, beautiful spacious rooms, top class facilities, modern, lots of tv channels. Awesome!

Posted by , from Auckland on 18 Jan. 2021

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Comment from Hotel Management

20 Jan. 2021 by Lisa

Dear Gerrard, Thank you for the lovely rating and comments. I am so delighted that you had such an awesome stay with us, and you enjoyed your room and the facilities. I am also pleased that you had good experiences with my colleagues. :-) We look forward to welcoming you back Gerrard. Take care. Warm regards, Lisa

5 out of 5
Fantastic location, really friendly helpful staff, nice physical environment

Posted by on 16 Jan. 2021

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Comment from Hotel Management

18 Jan. 2021 by Lisa

Dear Anonymous, Thank you for the lovely rating & your comments. I am so pleased that you got to appreciate our central location and surroundings, and that my colleagues were their usual friendly and helpful selves. :-) I do hope we can welcome you back soon. Take care and stay safe. Warm regards, Lisa

5 out of 5
Being treated like a VIP by the staff, they are very friendly, welcoming and accomodating to any request

Posted by , from New Zealand on 1 Jan. 2021

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Comment from Hotel Management

7 Jan. 2021 by Lisa

Dear Chelsea, Thank you so much for the lovely feedback. I am delighted that you were treated like a VIP and so you should be! :-) Come again soon. Take care and a happy & healthy 2021 to you! Warm regards, Lisa

5 out of 5
Quick and efficient service, nothing was a problem.

Posted by on 31 Dec. 2020

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Comment from Hotel Management

4 Jan. 2021 by Lisa

Dear Anonymous, Thank you for the fantastic rating and lovely comments. I am so pleased you enjoyed your stay with us. I hope you have a very happy and healthy 2021! All the best. Warm regards, Lisa

Renovations + Closures

This property is closed until February 19 2020 (date subject to change).

Property Features

SkyCity Hotel offers its guests a full-service spa and a fitness center. There are 15 restaurants and 2 coffee shops/cafés on site. You can unwind with a drink at one of the 8 bars/lounges. Public spaces have free WiFi. A casino, spa services, and tour/ticket assistance are also featured at the luxury SkyCity Hotel. Parking is available for a fee. This 4.5-star Auckland hotel is smoke free.

  • 323 guestrooms or units
  • 15 dining venues
  • 8 bars or lounges
  • 2 coffee shops
  • Casino
  • Childcare (surcharge)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Auckland Intl. Airport (AKL) (27.3 km / 17 mi)
  • Train station: Auckland Britomart Station (1.2 km / 0.7 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

SkyCity Hotel offers 323 accommodations with iPod docking stations and minibars. Flat-screen televisions come with cable channels and pay movies. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Housekeeping is provided daily.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Fortuna Buffet Restaurant - This buffet restaurant serves breakfast, lunch, and dinner.

Orbit - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

The Deli and Noodle Bar - This restaurant serves lunch only. Open daily.

Andy's Burgers and Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer.

  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 27.9 and NZD 30.0 for adults, NZD 13.90 and NZD 16.90 for children (approximately)
  • Covered self parking fee: NZD 48 per day
  • Covered valet parking fee: NZD 55.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Skycity
  • Skycity
  • Skycity Auckland
  • Skycity Hotel
  • Skycity Hotel Auckland
  • SKYCITY Hotel Auckland, New Zealand
  • SkyCity Hotel Hotel
  • SkyCity Hotel Auckland
  • SkyCity Hotel Hotel Auckland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.