4.6 out of 5

"Close to shopping on Queen st. Good amenities in hotel Friendly and helpful staff - minus 1 rude female worker at casino restaurant. " More

By a verified traveller on Sun 02 Sep 2018

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Hotel Description

A luxury stay in the heart of Auckland awaits you at SkyCity Hotel. Within steps you'll find popular attractions like Sky Tower and SkyCity Casino. Highlights at this hotel include 15 restaurants, 8 bars/lounges and a full-service spa.

All 323 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, free wired Internet and iPod docks. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Free newspapers, safes and hairdryers are also available.

The buffet restaurant, Fortuna Buffet Restaurant, is open for breakfast, lunch and dinner. Business travellers can take advantage of a conference centre and a meeting room. Additionally, you'll find a casino, free WiFi in public areas and a fitness centre. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4.5-star Auckland Central Business District hotel include Queen Street Shopping District and Auckland Town Hall.

Premium Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
NZ$155 per night

Premium Suite

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Premium King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

SkyCity Hotel ratings based on 991 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for SkyCity Hotel

Everyone (558) Couples (285) Business (1) Family (138)
4 out of 5
I asked for an extra blanket, it never arrived. Otherwise a lovely place to stay.

Posted by on 24 Jul. 2019

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5 out of 5
Everything we needed was under the one roof. Easy to walk down town Queen Street for a change of scenery & shopping!

Posted by on 20 Jul. 2019

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Comment from Hotel Management

22 Jul. 2019 by Amy Watson

Thank you Mama, for the fantastic 5/5 rating and lovely review! I'm glad you were able to do a bit of shopping while with us and that you found everything you needed. Warm Regards, Amy

3 out of 5
Skycity is a good hotel in a central location. Being told when I checked in that the cost of a carpark was $35 and this would be charged every time I entered the carpark is excessive. Every other hotel you pay a per night parking charge regardless. When travelling for business there will be a need for people to leave the hotel and this type of charge seems a rip.when you are a guest.

Posted by on 18 Jul. 2019

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Comment from Hotel Management

18 Jul. 2019 by Amy Watson

Hi Anonymous, Thank you for your review. I was disappointed to learn that you were not completely satisfied with your stay and that you found our parking prices too high. These rates are disclosed across all our booking platforms to avoid any confusion pre-arrival. There is also on street parking within walking distance to the hotel which is free after 6:00pm so this may be an alternative option for you next time. Warm Regards, Amy

4 out of 5
Location was great, the lifts were confusing & no visible staff to help

Posted by on 16 Jul. 2019

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Comment from Hotel Management

17 Jul. 2019 by Amy Watson

Thank you for reviewing SkyCity Hotel Anonymous. I'm glad you enjoyed your visit overall and found the location convenient to what you needed during your stay. Warm Regards, Amy

5 out of 5
Location was great, easy to find places to eat, staff were very friendly. Layout meant rooms were quite a distance from the lobby.

Posted by on 15 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by Amy Watson

Thanks Anonymous for the lovely review and awesome 5/5 rating! I'm so happy to hear that you enjoyed your visit and found our staff amazing to deal with. Warm Regards, Amy

4 out of 5
Very. Central good view easy to find pleasant staff

Posted by on 14 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by Amy Watson

Thanks for the lovely review, Anonymous! We look forward to welcoming you back to SkyCity Hotel in the future. Warm Regards, Amy

4 out of 5

Posted by on 11 Jul. 2019

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Comment from Hotel Management

12 Jul. 2019 by Amy Watson

Thank you for choosing to stay with us at SkyCity Hotel and for reviewing your experience!

5 out of 5
It was a great location with plenty of activities.

Posted by on 11 Jul. 2019

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Comment from Hotel Management

12 Jul. 2019 by Amy Watson

Thank you Anonymous, for the lovely review and 5/5 rating! I'm so glad you had a wonderful time and found lots of entertainment to keep you busy! Warm Regards, Amy

5 out of 5
Great location, rooms and service by staff. Fantastic place to stay.

Posted by , from Queenstown on 9 Jul. 2019

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Comment from Hotel Management

10 Jul. 2019 by Amy Watson

Thanks for the fabulous review and 5/5 rating Jo! I'm so glad everything was up to standard during your stay. We look forward to welcoming you back in the future. Warm Regards, Amy

5 out of 5
Location, access to everything, clean, professional staff

Posted by on 8 Jul. 2019

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Comment from Hotel Management

10 Jul. 2019 by Amy Watson

Thanks for sharing your positive feedback following your stay with us at SkyCity Hotel, Anonymous!

Property Features

SkyCity Hotel offers its guests a full-service spa and a fitness centre. There are 15 restaurants and 2 coffee shops/cafés on site. You can unwind with a drink at one of the 8 bars/lounges. Public spaces have free WiFi. A casino, tour or ticket assistance, and multilingual staff are also featured at the luxury SkyCity Hotel. For a fee, parking is available. This 4.5-star Auckland hotel is smoke free.

  • 323 guestrooms or units
  • 15 dining venues
  • 8 bars or lounges
  • 2 coffee shops
  • Casino
  • Childcare (surcharge)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (26.8 km / 16.7 mi)
  • Train station: Auckland Britomart Station (1 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

SkyCity Hotel offers 323 forms of air-conditioned accommodation with iPod docking stations and minibars. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Films for purchase
  • Fridge
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Fortuna Buffet Restaurant – This buffet restaurant serves breakfast, lunch and dinner.

Orbit – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

The Deli and Noodle Bar – This restaurant only serves lunch. Open daily.

Andy's Burgers and Bar – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Group Booking Policy: For bookings of 4 rooms or more, this property charges a deposit equal to the entire stay, due at time of reservation confirmation. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: NZD 35.00 per night
  • Valet parking fee: NZD 55.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 60.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Skycity
  • Skycity
  • Skycity Auckland
  • Skycity Hotel
  • Skycity Hotel Auckland
  • SKYCITY Hotel Auckland, New Zealand

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.