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4.4 out of 5

"Wonderful Staff comfortable beds beautiful hotel very handy to everything 👍 " More

By a verified traveller on Sun 22 Nov 2020

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Hotel Description

A luxury stay in the heart of Auckland awaits you at SkyCity Hotel. Within steps you'll find SkyCity Casino and Sky Tower. Highlights at this hotel include 15 restaurants, 8 bars/lounges, and a full-service spa.

All 323 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, free wired Internet, and iPod docks. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include rainfall showerheads and free toiletries. Free newspapers, safes, and hair dryers are also available.

The buffet restaurant, Fortuna Buffet Restaurant, is open for breakfast, lunch, and dinner. Additionally, you'll find a casino, free WiFi in public areas, and a fitness center. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Places within a 15-minute walk of this 4.5-star Auckland Central Business District hotel include Viaduct Harbour and University of Auckland.

Premium Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
NZ$204* Per night/room 30 Nov. - 1 Dec.

Premium Twin Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium King Room (including Sky Tower admission)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Plus Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Plus King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

SkyCity Hotel ratings based on 293 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for SkyCity Hotel

Everyone (197) Couples (40) Family (46)
5 out of 5
Wonderful Staff comfortable beds beautiful hotel very handy to everything 👍

Posted by , from Wellington on 22 Nov. 2020

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Comment from Hotel Management

24 Nov. 2020 by Lisa

Dear Nalene, Thank you for your lovely feedback. I am so pleased that you enjoyed our comfy California beds and appreciated our central location. Thank you for mentioning my wonderful colleagues. :-) I hope we can welcome you back again soon. Take care. Warm reagrds Lisa

5 out of 5

Posted by on 1 Nov. 2020

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Comment from Hotel Management

2 Nov. 2020 by Lisa

Dear Anonymous, Thank you so much for the fantastic rating. I am so pleased that you had such a wonderful stay with us. I do hope we can welcome you back again soon. Do take care. Warm regards Lisa

5 out of 5
The room was lovely, spacious, clean and tidy. The bed was amazing - best sleep we've had in ages.

Posted by , from Papamoa on 28 Oct. 2020

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Comment from Hotel Management

29 Oct. 2020 by Lisa

Dear Jo, Thank you for the fantastic rating and your lovely comments. I am so happy that you enjoyed your room. can definitely concur that the beds are super comfy. Fun fact - some of the pillows are made from recycled milk bottles. :-) Please come back soon for another fabulous sleep. Take care. Warm regards Lisa

5 out of 5
Great size rooms, very clean and tidy. Comfortable place to stay and very central to all the important things

Posted by , from Wellington on 14 Oct. 2020

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Comment from Hotel Management

14 Oct. 2020 by Lisa

Dear Peanut, Thank you for the fantastic rating and your lovely feedback. I am so happy that you enjoyed the room and found us to be a comfortable place to stay. I am also pleased that you were able to enjoy all that our precinct has to offer. We look forward to welcoming you back soon. Do take care. Warm regards, Lisa

5 out of 5
While there was construction taking place directly across the road the sound was significantly reduced inside the room and my sleep was not affected. The amenities were top class and the bed was just right. The front counter staff were cheerful and wanting to help. Can not fault sky city hotel at all.

Posted by , from NZ on 26 Sep. 2020

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Comment from Hotel Management

6 Oct. 2020 by Lisa

Dear KJM, Thank you so much for the fabulous rating and your feedback. I am so pleased that you enjoyed your room and had such a good sleep. I can concur that our beds are super comfortable. Thank you for mentioning my colleagues, and that you found them cheerful and helpful. :-) I do hope we can welcome you back again soon. Take care. Warm regards Lisa

4 out of 5
Staff friendly, room lovely and clean. Perfect location

Posted by , from Rotorua on 26 Sep. 2020

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Comment from Hotel Management

6 Oct. 2020 by Lisa

Dear Karen, Thank you for taking the time to give us your feedback. I am so happy that you enjoyed the room and our location. We are lucky to be be so centrally located. And I love to hear about my colleagues. Thank you. I do hope you get to visit us again soon. Warm regards Lisa

4 out of 5
Nice bed so comfortable floor drinks services was dismal.

Posted by , from Manurewa on 20 Sep. 2020

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Comment from Hotel Management

20 Sep. 2020 by Lisa

Dear John, Thank you for taking the time to give us your rating and feedback. I am pleased that you enjoyed our comfy beds. They really are super comfortable. :-) I am sorry to read that you did not have a great drinks service. I have communicated this with the Casino Manager. I am sure that once we open up the new Aces Bar the service will be fantastic! We look forward to seeing you again soon. Do take care. Warm regards. Lisa

4 out of 5
Had an awesome stay at SkyCity Hotel. Staff were exceptionally friendly and a pleasure to talk with about any questions we had regarding events and services. The only slight inconvenience was the topping up of the minibar and a bit of confusion around the in room dining. Other than that we thoroughly enjoyed our stay and would happily stay with them again.

Posted by , from Whangarei on 6 Sep. 2020

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Comment from Hotel Management

7 Sep. 2020 by Lisa

Dear Baz, Thank you for taking the time to give us your feedback. I am delighted that you had such an awesome stay at SkyCity. I do apologise that you were inconvenienced in any way by the minibar not being replenished and the confusion around the In-Room Dining. Thank you for your patience. I have forwarded your comments to the Housekeeping Executive to take up with the team so that this does not happen again. We look forward to welcoming you back again in the near future. Take care. Warm regards Lisa

5 out of 5
Great stay at SkyCity. First time and will definitely return. Room was very spacious and bed huge. Bathroom had absolutely everything we needed and more. Staff were helpful and very friendly.

Posted by , from Nelson on 9 Aug. 2020

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Comment from Hotel Management

9 Aug. 2020 by Lisa

Dear Victoria, Thank you so much for the lovely review. I am so pleased that you had such a great time with us and that you enjoyed the room and the Californian King bed. They really are super comfy. Thank you for mentioning the staff was so friendly and helpful. I look forward to sharing that with them. We hope to see you back with us soon. Warm regards

5 out of 5
I liked the freshness and feeling of our hotel room. The spa bath was a dream. The service was outstanding

Posted by , from Hastings, HB on 6 Aug. 2020

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Comment from Hotel Management

6 Aug. 2020 by Lisa

Dear Georgie, Thank you so much for the fantastic rating and your lovely feedback. I am so happy that you enjoyed the room and the spa bath. :-) I love hearing about our service levels.Thank you. Take care. Warm regards

Property Features

SkyCity Hotel offers its guests a full-service spa and a fitness center. There are 15 restaurants and 2 coffee shops/cafés on site. You can unwind with a drink at one of the 8 bars/lounges. Public spaces have free WiFi. A casino, spa services, and tour/ticket assistance are also featured at the luxury SkyCity Hotel. Parking is available for a fee. This 4.5-star Auckland hotel is smoke free.

  • 323 guestrooms or units
  • 15 dining venues
  • 8 bars or lounges
  • 2 coffee shops
  • Casino
  • Childcare (surcharge)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Auckland Intl. Airport (AKL) (27.3 km / 17 mi)
  • Train station: Auckland Britomart Station (1.2 km / 0.7 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

SkyCity Hotel offers 323 accommodations with iPod docking stations and safes. Flat-screen televisions come with cable channels and pay movies. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Fortuna Buffet Restaurant - This buffet restaurant serves breakfast, lunch, and dinner.

Orbit - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

The Deli and Noodle Bar - This restaurant serves lunch only. Open daily.

Andy's Burgers and Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place and guests are provided with hand sanitizer.

  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: NZD 55.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Skycity
  • Skycity
  • Skycity Auckland
  • Skycity Hotel
  • Skycity Hotel Auckland
  • SKYCITY Hotel Auckland, New Zealand
  • SkyCity Hotel Hotel
  • SkyCity Hotel Auckland
  • SkyCity Hotel Hotel Auckland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

This Hotel property is rated 4 star plus.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.