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4.4 out of 5

"Great stay at SkyCity. First time and will definitely return. Room was very spacious and bed huge. Bathroom had absolutely everything we needed and mo ... " More

By a verified traveller on Sun 09 Aug 2020

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Hotel Description

A luxury stay in the heart of Auckland awaits you at SkyCity Hotel. Within steps you'll find popular attractions like Sky Tower and SkyCity Casino. Highlights at this hotel include 15 restaurants, 8 bars/lounges, and a full-service spa.

All 323 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, free wired Internet, and iPod docks. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include rainfall showerheads and free toiletries. Free newspapers, safes, and hair dryers are also available.

The buffet restaurant, Fortuna Buffet Restaurant, is open for breakfast, lunch, and dinner. Additionally, you'll find a casino, free WiFi in public areas, and a fitness center. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Attractions within a short walk walk of this 4.5-star Auckland Central Business District hotel include SKYCITY Auckland Convention Centre and Queen Street Shopping District.

Premium Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
NZ$177* Per night/room 17 Aug. - 18 Aug.

Premium Twin Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium King Room (including Sky Tower admission)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Plus Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Plus King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

SkyCity Hotel ratings based on 299 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for SkyCity Hotel

Everyone (206) Couples (36) Family (46)
5 out of 5
Great stay at SkyCity. First time and will definitely return. Room was very spacious and bed huge. Bathroom had absolutely everything we needed and more. Staff were helpful and very friendly.

Posted by , from Nelson on 9 Aug. 2020

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Comment from Hotel Management

9 Aug. 2020 by Lisa

Dear Victoria, Thank you so much for the lovely review. I am so pleased that you had such a great time with us and that you enjoyed the room and the Californian King bed. They really are super comfy. Thank you for mentioning the staff was so friendly and helpful. I look forward to sharing that with them. We hope to see you back with us soon. Warm regards

5 out of 5
I liked the freshness and feeling of our hotel room. The spa bath was a dream. The service was outstanding

Posted by , from Hastings, HB on 6 Aug. 2020

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Comment from Hotel Management

6 Aug. 2020 by Lisa

Dear Georgie, Thank you so much for the fantastic rating and your lovely feedback. I am so happy that you enjoyed the room and the spa bath. :-) I love hearing about our service levels.Thank you. Take care. Warm regards

5 out of 5
Nice and Quite

Posted by on 30 Jul. 2020

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Comment from Hotel Management

4 Aug. 2020 by Lisa

Hi Anonymous, Thank you for the great rating! :-) I am pleased that you enjoyed your stay with us. We hope you visit us again soon. Take care. Warm regards

5 out of 5
Stay here regularly. Always excellent service, clean and comfortable rooms, and cannot be beaten on location.

Posted by on 30 Jul. 2020

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Comment from Hotel Management

4 Aug. 2020 by Lisa

Dear Anonymous, Thank you for your great feedback. I am so happy that you enjoy staying with us. We look forward to your next visit. :-) Take care. Warm regards

4 out of 5
Great, central location. Friendly, helpful staff. Clean, comfortable room and facilities.

Posted by on 18 Jul. 2020

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Comment from Hotel Management

29 Jul. 2020 by Lisa

Dear Anonymous, Thank you for taking the time to give us your feedback. I am pleased that you found everything to your liking and needs. I love reading that we have such friendly and helpful staff. :-) I do hope we can welcome you back again in the near future. Warm regards

2 out of 5
Room readiness had to be confirmed at 4.30pm when we arrived even though check in is from 3pm. Room was clean, no real facilities to access, very thin walls and doors so could hear everything happening lol... it was just a very disappointing Stay for the price of the room.

Posted by on 12 Jul. 2020

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Comment from Hotel Management

14 Jul. 2020 by Lisa

Dear Anonymous, Thank you for taking the time to give us your feedback. I am disappointed that we did not meet your expectations on this occasion. I am so sorry that you had to wait so long before checking in as well as for the other issues you experienced. Please feel free to contact me if you wish to discuss this further. Warm regards, Lisa Guest Relations SKYCITY Hotel

5 out of 5

Posted by on 10 Jul. 2020

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Comment from Hotel Management

14 Jul. 2020 by Lisa

Hi Anonymous, Thank you for the great rating! I am pleased you enjoyed your stay. Warm regards

5 out of 5

Posted by on 3 Jul. 2020

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Comment from Hotel Management

8 Jul. 2020 by Lisa

Dear Anonymous, Thank you for your fantastic 5! I am so pleased that you had a good stay with us. We hope to see you again soon. :-) Warm regards

2 out of 5

Posted by on 2 Jul. 2020

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Comment from Hotel Management

8 Jul. 2020 by Lisa

Dear Anonymous, Thank you for taking the time to post a rating. We would love to hear from you so that we can rectify any issues that you experienced. We value our guests and it is with feedback that we can make sure our guests have a fabulous stay with us. I do hope you visit us again. Kind regards

5 out of 5
Great location, friendly staff, great amenities. Room was a little dated but clean and tidy

Posted by , from New plymouth on 29 Jun. 2020

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Comment from Hotel Management

30 Jun. 2020 by Lisa

Dear Jackie, Thank you for the fantastic rating and lovely comments about our location, friendly staff and great amenities. I do hope we can welcome you back in the near future. Warm regards

Renovations + Closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:

  • Restaurant

Property Features

SkyCity Hotel offers its guests a full-service spa and a fitness center. There are 15 restaurants and 2 coffee shops/cafés on site. You can unwind with a drink at one of the 8 bars/lounges. Public spaces have free WiFi. A casino, spa services, and tour/ticket assistance are also featured at the luxury SkyCity Hotel. Parking is available for a fee. This 4.5-star Auckland hotel is smoke free.

  • 323 guestrooms or units
  • 15 dining venues
  • 8 bars or lounges
  • 2 coffee shops
  • Casino
  • Childcare (surcharge)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Auckland Intl. Airport (AKL) (26.8 km / 16.7 mi)
  • Train station: Auckland Britomart Station (1.4 km / 0.9 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

SkyCity Hotel offers 323 accommodations with iPod docking stations and safes. Flat-screen televisions come with cable channels and pay movies. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Fortuna Buffet Restaurant - This buffet restaurant serves breakfast, lunch, and dinner.

Orbit - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

The Deli and Noodle Bar - This restaurant serves lunch only. Open daily.

Andy's Burgers and Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place and guests are provided with hand sanitizer.

  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • UnionPay
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: NZD 55.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Skycity
  • Skycity
  • Skycity Auckland
  • Skycity Hotel
  • Skycity Hotel Auckland
  • SKYCITY Hotel Auckland, New Zealand
  • SkyCity Hotel Hotel
  • SkyCity Hotel Auckland
  • SkyCity Hotel Hotel Auckland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.