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4.3 out of 5

"Casino and restaurants plus the sky tower jump in same building very clean and tidy accommodation the only small issue was our free breakfast on ... " More

By a verified traveller on Tue 17 Aug 2021

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Hotel Description

A luxury stay in the heart of Auckland awaits you at SkyCity Hotel. Within steps you'll find SkyCity Casino and Sky Tower. Highlights at this hotel include 15 restaurants, 8 bars/lounges, and a full-service spa.

All 323 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, free wired Internet, and iPod docks. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include rainfall showerheads and free toiletries. Free newspapers, safes, and hair dryers are also available.

The buffet restaurant, Fortuna Buffet Restaurant, is open for breakfast, lunch, and dinner. Additionally, you'll find a casino, free WiFi in public areas, and a gym. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of valet parking.

Places within a 15-minute walk of this 4.5-star Auckland Central Business District hotel include University of Auckland and Viaduct Harbour.

Premium Twin Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Plus Twin Room (incl selected minibar, Late check-out, Nespresso)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Plus King Room (incl selected minibar, Late check-out, Nespresso)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium King Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

SkyCity Hotel ratings based on 291 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for SkyCity Hotel

Everyone (157) Couples (63) Family (55)
3 out of 5
Casino and restaurants plus the sky tower jump in same building very clean and tidy accommodation the only small issue was our free breakfast on monday was across at the Grand hotel which we weren't told on arrival and our room had some free items which again weren't told on arrival

Posted by on 17 Aug. 2021

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Comment from Hotel Management

17 Aug. 2021 by Lisa

Dear Anonymous, Thank you for giving us your feedback. I am pleased that you got to enjoy so much that we have on offer. I do apologise that you were not properly informed at check-in of the breakfast and the complimentary minibar items at check-in. I shall take this up with the Team to make sure we are offering a consistently high level of service always. Take care. Warm regards, Lisa

4 out of 5
Room wall paper was coming off. Room reeked of chlorine. Lifts very slow arrival reception took a long time receipt was promised same day, i called next day to get it done B/Fast was really good Bed very good

Posted by on 15 Aug. 2021

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Comment from Hotel Management

16 Aug. 2021 by Lisa

Dear Anonymous, Thank you for taking the time to give us your feedback. I am pleased that you enjoyed your breakfast and our customized bed. Please accept my apologies for the wallpaper peeling, the smell of chlorine in the room, and the lifts being slow. We are working on the lift issue, and we have also implemented a refurbishment project to redo all the rooms and hallways next year. We also do random spot checks on the roms for any maintenance issues. Hopefully, we will get around to the room you occupied in due course. We look forward to welcoming you back soon. Warm regards, Lisa

3 out of 5
great location

Posted by on 6 Aug. 2021

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5 out of 5
Staff were very friendly and helpful and the room was clean and tidy - perfect for a short stay

Posted by on 5 Aug. 2021

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Comment from Hotel Management

10 Aug. 2021 by Lisa

Dear Anonymous, Thank you for such a great rating and your lovely feedback. I do hope we get to welcome you back soon. Take care. Warm regards. Lisa

5 out of 5

Posted by on 24 Jul. 2021

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5 out of 5
Skycity hotel is the best! Great Staff, Excellent facilities, Lots of things to see and do. Spacious Suites. I commend the housekeepers, they serviced my room each day i was there and did a proper job of cleaning! Well Done!

Posted by on 21 Jul. 2021

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Comment from Hotel Management

22 Jul. 2021 by Lisa

Dear Anonymous, Thank you so much for such a fabulous review. I am delighted that you got to enjoy so much we have on offer. Thank you for the lovely shout-out to our Housekeeping Team. We look forward to welcoming you back soon. Take care. Warm regards, Lisa

4 out of 5
SkyCity is very conveniently located, close to everything the city offers. Parking is exhorbitantly expensive though and our air conditioning had a fault that sounded like clinking glasses all night; which unfortunately kept us awake. Besides that hiccup, great stay as always.

Posted by on 15 Jul. 2021

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Comment from Hotel Management

18 Jul. 2021 by Lisa

Dear Anonymous, Thank you for your feedback. We look forward to welcoming you back soon. Take care. Warm regards. Lisa

4 out of 5
Love staying here, so convenient to the CBD. Have stayed many times but this is first trip here in about 3 yrs. Only complaint i have is the seemingly extra effort to conserve power. There is not a lot of lighting in the room we had, was always a little dull, and the heating wouldn’t go above 20 degrees so on a cold evening it just created a cool draught. We found it warmer to turn it off. The bathroom set up was brilliant for us though, 1 adult and 3 teens ! Separated shower from bathroom. Staff all amazing.

Posted by on 12 Jul. 2021

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Comment from Hotel Management

18 Jul. 2021 by Lisa

Dear Anonymous, Welcome back! Thank you for taking the time to give us your very informative feedback. We are working on some of the issues you have highlighted. Thank you for mentioning our amazing staff. :-) I do hope we will get another opportunity to welcome you back. Take care. Warm regards. Lisa

5 out of 5
Good modern facilities in a central city location.

Posted by on 11 Jul. 2021

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Comment from Hotel Management

18 Jul. 2021 by Lisa

Dear Anonymous, Thank you for the fab rating! :-) We look forward to welcoming you back soon. Take care. Warm regards. Lisa

3 out of 5
Our shower was broken and im sure this would havw been seen when previously cleaned. However the stay was comfortable.

Posted by on 11 Jul. 2021

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Comment from Hotel Management

18 Jul. 2021 by Lisa

Dear Anonymous, Thank you for taking the time to give us your feedback. I do apologize that the shower was broken. I am unsure of your room number to check this but I will let the Housekeeping Executive know. We look forward to welcoming you back soon. Take care. Warm regards. Lisa

Property Features

SkyCity Hotel offers its guests a full-service spa and a fitness center. There are 15 restaurants and 2 coffee shops/cafés on site. You can unwind with a drink at one of the 8 bars/lounges. Public spaces have free WiFi. A casino, spa services, and tour/ticket assistance are also featured at the luxury SkyCity Hotel. Parking is available for a fee. This 4.5-star Auckland hotel is smoke free.

  • 323 guestrooms or units
  • 15 dining venues
  • 8 bars or lounges
  • 2 coffee shops
  • Casino
  • Childcare (surcharge)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Auckland Britomart Station (1.2 km / 0.7 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

SkyCity Hotel offers 323 accommodations with iPod docking stations and safes. Flat-screen televisions come with cable channels and pay movies. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Fortuna Buffet Restaurant - This buffet restaurant serves breakfast, lunch, and dinner.

Orbit - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

The Deli and Noodle Bar - This restaurant serves lunch only. Open daily.

Andy's Burgers and Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer.

  • Debit cards
  • UnionPay
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 27.9 and NZD 30.0 for adults, NZD 13.90 and NZD 16.90 for children (approximately)
  • Covered self parking fee: NZD 35 per day
  • Covered valet parking fee: NZD 55.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Skycity
  • Skycity
  • Skycity Auckland
  • Skycity Hotel
  • Skycity Hotel Auckland
  • SKYCITY Hotel Auckland, New Zealand
  • SkyCity Hotel Hotel
  • SkyCity Hotel Auckland
  • SkyCity Hotel Hotel Auckland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

This Hotel property is rated 4 star plus.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.