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4.5 out of 5

"Close to shopping on Queen st. Good amenities in hotel Friendly and helpful staff - minus 1 rude female worker at casino restaurant. " More

By a verified traveller on Sun 02 Sep 2018

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Hotel Description

A luxury stay in the heart of Auckland awaits you at SkyCity Hotel. Within steps you'll find popular attractions like Sky Tower and SkyCity Casino. Highlights at this hotel include 15 restaurants, 8 bars/lounges, and a full-service spa.

All 323 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, free wired Internet, and iPod docks. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Free newspapers, safes, and hair dryers are also available.

The buffet restaurant, Fortuna Buffet Restaurant, is open for breakfast, lunch, and dinner. Business travelers can take advantage of a conference center and a meeting room. Additionally, you'll find a casino, free WiFi in public areas, and a fitness center. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4.5-star Auckland Central Business District hotel include Queen Street Shopping District and Aotea Centre.

Premium King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$203* Per night/room 2 Feb. - 3 Feb.

Premium Suite

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Premium Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

SkyCity Hotel ratings based on 994 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for SkyCity Hotel

Everyone (563) Couples (276) Business (1) Family (144)
4 out of 5

Posted by on 26 Jan. 2020

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5 out of 5
Room was value for money in Auckland CBD. Great location.

Posted by on 11 Jan. 2020

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Comment from Hotel Management

12 Jan. 2020 by AmyW

Thanks Anonymous for reviewing your recent stay at SkyCity Hotel. I'm glad you enjoyed your visit and our convenient location! Warm Regards, Amy

5 out of 5
the location was very good the room was always nice and clean

Posted by on 5 Jan. 2020

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Comment from Hotel Management

7 Jan. 2020 by AmyW

Thank you Anonymous, for the fantastic review and 5/5 rating! Happy New Year! Warm Regards, Amy

5 out of 5

Posted by on 4 Jan. 2020

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Comment from Hotel Management

7 Jan. 2020 by AmyW

Thanks Anonymous, for the great 5/5 rating! I'm so glad you had a great stay with us. Happy New Year! Warm Regards, Amy

3 out of 5
Property was ok, but the room i booked on wotif (by looking at the pics) was not the room so kind a misleading information.

Posted by on 4 Jan. 2020

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Comment from Hotel Management

6 Jan. 2020 by AmyW

Good Afternoon Gurjeet, Thank you for reviewing SkyCity Hotel following your most recent stay. I was disappointed to learn that you were not completely satisfied with the overall experience and can see that you have encountered issues on previous stays also. I can assure you that our room type photos are current across all booking platforms and I can also see that you have previously stayed in this room type several times before. I hope we can welcome you back this year and provide you with a more positive experience. Warm Regards, Amy

5 out of 5

Posted by on 3 Jan. 2020

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Comment from Hotel Management

6 Jan. 2020 by AmyW

Thanks so much for your review and 5/5 rating, Anonymous! I hope you had a wonderful holiday period and we look forward to seeing you again in 2020! Warm Regards, Amy

4 out of 5
We stayed Thursday 26th - Sunday 29th the picture that was supplied for our booking is the same as shown here, but we didn't have the separate lounge area

Posted by on 3 Jan. 2020

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Comment from Hotel Management

6 Jan. 2020 by AmyW

Hi Anonymous, Thank you for your review, we really appreciate it and hope you had a great stay! The only room type featuring a separate lounge area are our suites, I have double checked and our room type photos are accurate across all booking platforms. Warm Regards, Amy

4 out of 5
Good size rooms. Wifi not great. Pleasant stay. Staff very nice.

Posted by on 30 Dec. 2019

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Comment from Hotel Management

30 Dec. 2019 by AmyW

Thank you Anonymous for reviewing your recent experience at SkyCity Hotel! I'm glad you enjoyed your stay and hope we're able to welcome you back in the new year! Warm Regards, Amy

5 out of 5
The shower head was too high and too close to the wall. There was dust on the skirting board entering the room. The toilet was very low. The bath towels were not very soft.

Posted by on 25 Dec. 2019

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Comment from Hotel Management

29 Dec. 2019 by AmyW

Thank you Anonymous for your review. I was disappointed to learn that you did not like the bathroom layout and towels, I have passed this feedback onto the appropriate parties for review. Merry Christmas and a very Happy New Year! Warm Regards, Amy

4 out of 5

Posted by on 22 Dec. 2019

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Comment from Hotel Management

29 Dec. 2019 by AmyW

Thanks for reviewing SkyCity Hotel Anonymous, we really appreciate it. Merry Christmas and a very Happy New Year! Warm Regards, Amy

Property Features

SkyCity Hotel offers its guests a full-service spa and a fitness center. There are 15 restaurants and 2 coffee shops/cafés on site. You can unwind with a drink at one of the 8 bars/lounges. Public spaces have free WiFi. A casino, tour/ticket assistance, and multilingual staff are also featured at the luxury SkyCity Hotel. Parking is available for a fee. This 4.5-star Auckland hotel is smoke free.

  • 323 guestrooms or units
  • 15 dining venues
  • 8 bars or lounges
  • 2 coffee shops
  • Casino
  • Childcare (surcharge)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (26.8 km / 16.7 mi)
  • Train station: Auckland Britomart Station (1.2 km / 0.7 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

SkyCity Hotel offers 323 air-conditioned accommodations with iPod docking stations and minibars. Flat-screen televisions come with cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Fortuna Buffet Restaurant - This buffet restaurant serves breakfast, lunch, and dinner.

Orbit - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

The Deli and Noodle Bar - This restaurant serves lunch only. Open daily.

Andy's Burgers and Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • UnionPay
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: NZD 35.00 per night
  • Valet parking fee: NZD 55.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 60.0 per day
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Skycity
  • Skycity
  • Skycity Auckland
  • Skycity Hotel
  • Skycity Hotel Auckland
  • SKYCITY Hotel Auckland, New Zealand
  • SkyCity Hotel Hotel
  • SkyCity Hotel Auckland
  • SkyCity Hotel Hotel Auckland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

url importing https://www.wotif.co.nz/Auckland-Hotels-SkyCity-Hotel.h40995-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.