4.6 out of 5

"Close to shopping on Queen st. Good amenities in hotel Friendly and helpful staff - minus 1 rude female worker at casino restaurant. " More

By a verified traveller on Sun 02 Sep 2018

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Hotel Description

A luxury stay in the heart of Auckland awaits you at SkyCity Hotel. Within steps you'll find popular attractions like Sky Tower and SkyCity Casino. Highlights at this hotel include 15 restaurants, 8 bars/lounges and a full-service spa.

All 323 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, free wired Internet and iPod docks. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Free newspapers, safes and hairdryers are also available.

The buffet restaurant, Fortuna Buffet Restaurant, is open for breakfast, lunch and dinner. Business travellers can take advantage of a conference centre and a meeting room. Additionally, you'll find a casino, free WiFi in public areas and a fitness centre. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4.5-star Auckland Central Business District hotel include Queen Street Shopping District and Auckland Town Hall.

Premium Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
NZ$185* Per night/room 23 Aug. - 24 Aug.

Premium Suite

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Premium King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

SkyCity Hotel ratings based on 994 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for SkyCity Hotel

Everyone (557) Couples (285) Business (1) Family (141)
3 out of 5
got back to room at 3.30 Saturday afternoon and room wasn't serviced it did get serviced later while we were still in room but the service attendant her clothes were so filthy she did wet rooms first then our bed it was far from 5 star believe me then on sunday morning they knocked on the door ar 9.45 to service the room we wonder about the company employed to undertake this contract probably would not rate skycity a 5 star and for the money not good value thanks

Posted by on 19 Aug. 2019

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5 out of 5
Loved it clean and best view and room for family. We had space outside our room for a active 1 year old and the room itself was awsome . Would love to book again

Posted by on 17 Aug. 2019

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4 out of 5
Central or all amenities transport and restaurants

Posted by on 16 Aug. 2019

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3 out of 5

Posted by on 16 Aug. 2019

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5 out of 5
Location was fabulous which made my stay extremely enjoyable.

Posted by on 9 Aug. 2019

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Comment from Hotel Management

11 Aug. 2019 by Amy Watson

Thank you Anonymous, for the awesome review ans 5/5 rating. I'm so glad our convenient location made for a great visit. We look forward to seeing you next time! Warm Regards, Amy

4 out of 5
They started their renovations on the floor above at 7 am - which was promptly stopped after calling reception. Staff were fantastic. Room was really clean. The Grill restaurant nearby is a must if you like steak.

Posted by on 5 Aug. 2019

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Comment from Hotel Management

5 Aug. 2019 by Amy Watson

Hi Anonymous, Thank you for reviewing your recent stay with us at SkyCity Hotel. I'm glad you enjoyed your visit overall and found our team great to deal with! The Grill is certainly one of our most highly rated restaurants so I'm not surprised you loved it! I apologise for the noise issue you encountered, while general work is permitted to start at 7:00am on weekdays, no noisy work should be beginning before 9:00am so I'm happy to hear that the team were able to remedy this. Warm Regards, Amy

5 out of 5
Sky City Hotel is always lovely and clean. The beds were very comfortable and the rooms quiet. It is very easy to get around from the location.

Posted by on 30 Jul. 2019

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Comment from Hotel Management

30 Jul. 2019 by Amy Watson

Thank you so much for taking the time to review SkyCity Hotel, Anonymous! I'm so happy to hear that you keep choosing to return to stay with us and that we consistently deliver a positive experience. See you next time! Warm Regards, Amy

4 out of 5

Posted by on 30 Jul. 2019

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Comment from Hotel Management

30 Jul. 2019 by Amy Watson

Thanks for reviewing SkyCity Hotel, Anonymous!

4 out of 5
When you stay at Sky City Hotel I feel the car parking fee is over the top. The staying there was lovely nice staff very clean and central to lots of things.

Posted by on 29 Jul. 2019

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Comment from Hotel Management

30 Jul. 2019 by Amy Watson

Thank you Anonymous, for reviewing your recent visit to SkyCity Hotel! I'm glad you found our staff great to deal with and our location convenient. Warm Regards, Amy

3 out of 5
The hotel is in an excellent location, right under the sky tower and in the CBD. The view of the sky tower and city from the hotel was breathtaking. Although the hotel offers in room dining, the food was overpriced (for example, $22 for a starter of six dumplings), and was unfortunately not very nice. One of the meals we ordered was completely inedible which was disappointing. Contrary to the in-room dining, however, the Fortuna buffet food was very good, offering a great range of breakfast foods. Would recommend for the location and casino vibes, but would not recommend for in-room dining experience.

Posted by on 29 Jul. 2019

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Comment from Hotel Management

5 Aug. 2019 by Amy Watson

Hi Anonymous, Thank you for reviewing SkyCity Hotel following your recent stay with us. I'm glad you enjoyed your visit overall and the location of the hotel in proximity to the SkyTower and nearby entertainment. I apologise that you were not fully satisfied with the room service value for money, I have now passed this feedback onto the relevant departmental managers for review. We look forward to welcoming you again soon! Warm Regards, Amy

Property Features

SkyCity Hotel offers its guests a full-service spa and a fitness centre. There are 15 restaurants and 2 coffee shops/cafés on site. You can unwind with a drink at one of the 8 bars/lounges. Public spaces have free WiFi. A casino, tour or ticket assistance, and multilingual staff are also featured at the luxury SkyCity Hotel. For a fee, parking is available. This 4.5-star Auckland hotel is smoke free.

  • 323 guestrooms or units
  • 15 dining venues
  • 8 bars or lounges
  • 2 coffee shops
  • Casino
  • Childcare (surcharge)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (26.8 km / 16.7 mi)
  • Train station: Auckland Britomart Station (1 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

SkyCity Hotel offers 323 forms of air-conditioned accommodation with iPod docking stations and minibars. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Films for purchase
  • Fridge
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Fortuna Buffet Restaurant – This buffet restaurant serves breakfast, lunch and dinner.

Orbit – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

The Deli and Noodle Bar – This restaurant only serves lunch. Open daily.

Andy's Burgers and Bar – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Group Booking Policy: For bookings of 4 rooms or more, this property charges a deposit equal to the entire stay, due at time of reservation confirmation. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: NZD 35.00 per night
  • Valet parking fee: NZD 55.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 60.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Skycity
  • Skycity
  • Skycity Auckland
  • Skycity Hotel
  • Skycity Hotel Auckland
  • SKYCITY Hotel Auckland, New Zealand

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.