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3.5 out of 5

"This is a very tired property. It is certainly satisfactory if you just want a bed for the night with no frills. It is a safe and clean place to stay, ... " More

By a verified traveller on Fri 23 Feb 2024

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Hotel Description

A family-friendly stay in Auckland awaits you at Poenamo Hotel. Within steps you'll find Takapuna Golf Course and Driving Range and Smales Farm within a 15-minute stroll. Highlights at this hotel include 6 restaurants, an outdoor swimming pool, and free self parking.

The brasserie, Backyard Bar Restaurant, is open for lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym and spa tub as well as access to a driving range and a playground. Added amenities include free WiFi in public areas and laundry facilities.

Attractions within a 15-minute drive of this 3.5-star Hillcrest hotel include Auckland Ferry Terminal and Sky Tower.

Double Studio

Bed Count 1 Twin Bed Maximum Occupancy 3 Max
NZ$94* Per night/room 24 Mar. - 25 Mar.

Deluxe Studio, Poolside

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Executive Apartment, 2 Bedrooms

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Villa

Bed Count 1 King Bed Maximum Occupancy 8 Max

Twin Studio

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Poenamo Hotel ratings based on 283 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Poenamo Hotel

Everyone (191) Couples (32) Family (40)
2 out of 5
This hotel was pretty disappointing. Deluxe room is false advertising. I would hate to see a standard room. It’s a motel you would see in small rural towns in Australia. The whole place is old and run down. No maintenance. The pool was dirty with visible dirty patches and a gross green colour. The room had no deluxe. The bathroom door had a whole in it. The shower glass screens were very dirty. The toilet wasn’t even fixed to the floor, it could move. Everything about the room was outdated and not modern or deluxe. The bed was comfortable for the only positive.

Posted by on 28 Feb. 2024

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Comment from Hotel Management

5 Mar. 2024 by front desk

Thank you for your review. We will take your comments upon advisement.

3 out of 5
This is a very tired property. It is certainly satisfactory if you just want a bed for the night with no frills. It is a safe and clean place to stay, but it is in serious need of some maintenance inside and out. Really sad because it's in a great location and has great parking. On a positive note, the room had air con, a large TV on the wall and tea/coffee making facilities. However, the property and our room didn't look in the same condition as the photos on this site show. We have stayed here many years ago.

Posted by on 23 Feb. 2024

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Comment from Hotel Management

5 Mar. 2024 by front desk

Thank you for your review. We will take your comments upon advisement.

4 out of 5

Posted by on 16 Jan. 2024

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Comment from Hotel Management

5 Feb. 2024 by Front Desk

Thank you for your review. We appreciate your feedback. We hope to see you again.

4 out of 5
all good

Posted by on 28 Dec. 2023

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Comment from Hotel Management

6 Jan. 2024 by front desk

Thank you for your response. We appreciate your feedback.

4 out of 5

Posted by on 18 Dec. 2023

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Comment from Hotel Management

25 Dec. 2023 by front desk

Thank you for your reviews. We appreciate your feedback.

4 out of 5
Very suitable room for our brief Auckland stay. Despite backing onto the pool area and being on a main road, the nights we stayed were very quiet, plus the beds were comfortable and a heat pump was a useful addition. The only downside was the wetroom shower, which had very slippery and uneven tiled flooring - the water didn't get directed to the drain, leaving the floor very wet and pooling around the toilet. Also the water temperature fluctuated drastically, quickly becoming burning hot with no time to move out of the way or change the setting, then reducing in heat again. I think these issues need to be looked at before someone gets hurt.

Posted by on 8 Dec. 2023

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Comment from Hotel Management

25 Dec. 2023 by front desk

Thank you for your reviews. We appreciate your feedback.

5 out of 5

Posted by on 6 Dec. 2023

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Comment from Hotel Management

6 Jan. 2024 by front desk

Thank you for your response. We appreciate your feedback.

2 out of 5
Very unclean - fridge, shower, dust and build up everywhere, glass rings on the furniture, stove top and rangehood, , cigarette butts everywhere in the sheltered stair cases, no smoke alarms in room, uncomfortable beds, room stinks of air freshener - so much so that my own linen needs cleaning, broken lamps next to bed. yes its cheap but heck its gross

Posted by on 4 Dec. 2023

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Comment from Hotel Management

25 Dec. 2023 by front desk

Thank you for your reviews.

1 out of 5
I absolutely would not have booked here if I knew there was a pub right outside my room playing very loud music through the night. The people from the pub can see right into your room. Do not book this place if you want to get sleep!

Posted by on 12 Nov. 2023

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Comment from Hotel Management

24 Nov. 2023 by front desk

Thank you for your feedback. We will take your comments upon advisement

3 out of 5
We stayed in the 2brm executive apartments. Checking in after 2pm, seem straightforward & staff were very friendly & informative, but unfortunately when we walked into our room there were previous guests still there. We had to wait awhile in the stairwell with our belongings while staff tried to remove guests & clean the place up. We requested a new room. Staff were apologetic & helped us move our belongs to new room. Room was clean & tidy apart from dusty areas throughout the apartment & the balcony had huge cobwebs everywhere. Rooms were very spacious, beds were comfortable & linen was great quality. We liked the layout & secured carpark in the garage was great. The next day on returning to our room, we were locked out but after quick trip to reception, staff were very apologetic again & we had access again to enjoy the rest of our stay comfortably.

Posted by on 29 Oct. 2023

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Comment from Hotel Management

24 Nov. 2023 by front desk

Thank you for your feedback. We hope to see you again soon.

Property Features

Poenamo Hotel offers its guests an outdoor pool, a spa tub, and a fitness center. There are 6 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A terrace, barbecue grills, and a garden are also featured at the family-friendly Poenamo Hotel. Self parking is free. This 3.5-star Auckland hotel is smoke free.

  • 27 guestrooms or units
  • 2 levels
  • 2 buildings
  • 6 dining venues
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Auckland Britomart Station (9.6 km / 6 mi)
  • Parking: Free self parking

Room Amenities

Poenamo Hotel offers 27 air-conditioned accommodations with complimentary newspapers. Select Comfort beds feature down comforters. A pillow menu is available. 32-inch flat-screen televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Rooms have detached private bathrooms. Housekeeping is offered daily and irons/ironing boards can be requested. Rollaway/extra beds (surcharge) are also available.

  • Private bathrooms are not in room
  • Select Comfort beds
  • Private outdoor space
  • Flat-screen television
  • Digital channels
  • Down blanket
  • Pillow options
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Telephone
  • Iron and ironing board available
  • Air conditioning

Food & Drink

Backyard Bar Restaurant - This poolside brasserie serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Kebab Fuel - This diner specializes in Turkish cuisine and serves lunch, dinner, and light fare. A children's menu is available.

Mr India - This restaurant specializes in Indian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Bushmans Grill - This family restaurant specializes in African cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.

Gengys Mongolian - Overlooking the garden, this family restaurant specializes in Mongolian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 9:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 9:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 8 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 40.0 per day.
  • Cribs (infant beds) are available for NZD 20.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

  • No lifts
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Children stay free - maximum age 8
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are not cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: NZD 20.0 per stay
  • Rollaway bed fee: NZD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Poenamo
  • Poenamo Hotel
  • Poenamo Hotel Northcote
  • Poenamo Northcote
  • Poenamo Hotel Hotel
  • Poenamo Hotel Auckland
  • Poenamo Hotel Hotel Auckland

You should know

  • Children 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.