"Well I found the staff exceptionally willing to present a great experience for me . After a small issue with room fittings I was made very happy by wh ... " More
Enjoy the gym, outdoor tennis court, spa tub, and sauna. Other amenities include free WiFi in public areas and laundry facilities. There's also the convenience of valet parking.
Sights within a 10-minute walk of this 4.5-star Auckland Central Business District hotel include Britomart Transport Centre and Auckland Ferry Terminal.
17 Jun. 2022 by Bianca Hay
Dear Heath, Thank you for taking the time to provide your feedback. I am sorry to hear that Wotif did not inform you that our food and beverage services were paused last year. We do advise this on our website to avoid such disappointment. Lastly, I do apologise of the issue regarding the payment terminal on check out and I understand my team pass on their apologies to you, I appreciate this has caused a level of frustration. We aim to provide a high level of customer service so again I am sorry that we fell short on this occasion. Kind regards, Bianca Hay T.H.E Hotel Manager
15 Jun. 2022 by AK
Dear Don, Thank you for taking the time to provide our hotel with your review. We are absolutely thrilled that we were able to make the remainder of your stay with us a memorable one. Thank you for the opportunity to make things right! We look forward to hosting you again on your next visit to Auckland. Kindest regards, Adrian Khoo Rooms Division Manager
19 May 2022 by Bianca Hay
Dear Peter, Thank you for providing your feedback. I am pleased to hear the location of the hotel worked well for you. We hope to welcome you back in the future. Kind regards, Bianca Hay T.H.E Hotel Manager
6 May 2022 by AK
Dear Trent, Thank you for taking the time to review our hotel and for sharing your experience. I was pleased to read that had a great night stay and that you were very happy with your experience. Thank you again for choosing Heritage Auckland, we certainly hope to see you again in the near future. Best regards, Adrian Rooms Division Manager
24 May 2022 by Bianca Hay
Dear Igor, Firstly, thank you for providing your feedback and we are sorry that we did not meet your expectations on this visit. Our food and Beverage services are currently on hold, which we do clearly state on our website to ensure transparency to our guests. Lastly, I do apologise the sauna was closed due to an unforeseen fault. The Sauna is back running and I am sorry this coincided with your stay. If you do choose to come back and stay with us please do not hesitate to reach out to us directly. Kind regards, Bianca Hay T.H.E Hotel Manager
8 Apr. 2022 by AK
Hi Helen, Thank you for your review, we hope you had an enjoyable stay. We look forward to your next visit in the near future. Kindest regards, Adrian Khoo Rooms Division Manager
29 Jun. 2022 by Bianca Hay
Hi Russell, Thank you for your review, we hope you had an enjoyable stay. We look forward to your next visit in the near future. Kindest regards, Bianca Hay, T.H.E. Hotel Manager
Heritage Auckland offers its guests an indoor pool, an outdoor pool, an outdoor tennis court, and a health club. WiFi is free in public spaces. A spa tub, a sauna, and a rooftop terrace are also featured at the luxury Heritage Auckland. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Art Deco Auckland hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Valet parking (surcharge) , Parking (limited spaces)
Heritage Auckland offers 185 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Auckland hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
WiFi is limited to 2 GB per guestroom, per day. A surcharge applies for additional usage.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.