4.5 out of 5

"Great location, excellent staff, room was great, beds were comfortable, only thing was a very loud squeaky shower door " More

By a verified traveller on Sun 02 Sep 2018

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Hotel Description

A luxury stay in the heart of Auckland awaits you at Heritage Auckland. Within steps you'll find popular attractions like Sky Tower and SkyCity Casino. Highlights at this family-friendly hotel include a restaurant, an outdoor swimming pool and an indoor swimming pool.

All 185 rooms feature flat-screen TVs with satellite channels, and you can enjoy free WiFi, in-room childcare and coffee/tea makers. Fridges and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches include bathrobes and free toiletries. Additionally, free newspapers, in-room massages and safes are available.

The restaurant, Hectors Restaurant, is open for breakfast, lunch and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the health club, outdoor tennis court, spa tub and sauna. Business travellers can take advantage of a conference centre and a 24-hour business centre. Additionally, you'll find free WiFi in public areas, coffee/tea in a common area and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4.5-star Auckland Central Business District hotel include Queen Street Shopping District and Princes Wharf.

Hotel Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$157* Per night/room 29 Sep. - 30 Sep.

Tower Two Bedroom Suite

Bed Count 2 King Beds Maximum Occupancy 4 Max

Deluxe Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Tower Deluxe Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

1 Bedroom Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tower Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Heritage Auckland ratings based on 936 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Heritage Auckland

Everyone (452) Couples (293) Business (3) Family (180)
4 out of 5

Posted by on 8 Sep. 2019

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5 out of 5
We had a fantastic stay. The pools were a real highlight for us and the room service food was exceptional :)

Posted by on 8 Sep. 2019

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2 out of 5
Stark baron rooms w few comforts. Old air con that barely works. Takes a day to hike to the pool area. Worst pillows in earth. And get woken at 6am by the breakfast service outside you window. Expected a lot more.

Posted by on 7 Sep. 2019

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3 out of 5
Location is good and beds comfortable. Booked for two adults and one child but child not provided with bed. Requested bed and was told would have to pay extra. We refused and were given a bed at no extra cost.

Posted by on 7 Sep. 2019

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4 out of 5
The worlds worst pillows, had a terrible sleep , the bed was as bad as the pillows . HOWEVER the staff, the cleanliness and the fantastic healthy options for food were great, so I would probably come back to try more of the chefs creations but not to sleep.

Posted by on 1 Sep. 2019

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3 out of 5
Bar staff woman slow didnt acknowledge us and grunted when spoken to.tables covered in dishs and glasses and still there for the 15 minutes we waited before leaving breakgast not the greatest and staff slow

Posted by on 26 Aug. 2019

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Comment from Hotel Management

31 Aug. 2019 by AK

Dear guest, Thank you for taking the time to provide us with a review of your recent stay. We are apologise that you had a negative experience and disappointed that we did not meet the usual high standard of customer service we set ourselves. We take on board your comments and they have been relayed to the Food and Beverage Services Manager and General Manager. Once again, thank you for your time and comments and we hope to host you again in the future. Best regards, Adrian. Rooms Division Manager

4 out of 5

Posted by on 25 Aug. 2019

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Comment from Hotel Management

30 Aug. 2019 by AK

Dear guest, Thank you for your review, comments are certainly welcome to help us improve the quality of our service and product we offer our guests. Regards, Adrian. Rooms Division Manager

3 out of 5

Posted by on 17 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by AK

Dear Guest, Thank you for taking the time to provide us with your review. Comments are always welcomed to help us improve on the service and product we offer. Regards, Adrian Rooms Division Manager

4 out of 5

Posted by on 13 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by AK

Dear guest, Thank you for your review. Adrian Rooms Division Manager

5 out of 5

Posted by on 9 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by AK

Dear Guest, Comments are welcomed to help improve the service and product we offer our guest. Kindest regards, Adrian Rooms Division Manager

Property Features

Heritage Auckland offers its guests an indoor pool, an outdoor pool, an outdoor tennis court, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. A hot tub, a sauna, and a rooftop terrace are also featured at the luxury Heritage Auckland. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Auckland hotel is smoke free.

  • 185 guestrooms or units
  • 7 levels
  • 2 buildings
  • Built in 1999
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (21 km / 13 mi)
  • Train station: Auckland Britomart Station (1 km / 0.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Heritage Auckland offers 185 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a bath and shower, a complimentary bathrobe, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Hectors Restaurant – This restaurant serves breakfast, lunch and dinner.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

Check-in for Tower room types is at a different location, 22 Nelson Street. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 55 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

Free WiFi is limited to 2 GB per guestroom, per day. A surcharge applies for additional usage. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 200 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 30 and NZD 35 per person (approximately)
  • Valet parking fee: NZD 45 per day (in/out privileges)
  • Rollaway bed fee: NZD 55 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Heritage
  • Heritage Auckland
  • Heritage Hotel Auckland
  • Auckland Heritage Hotel
  • Heritage Auckland Hotel Auckland Central
  • Heritage Auckland New Zealand
  • Heritage Auckland Hotel
  • Heritage Auckland Hotel
  • Heritage Auckland Auckland
  • Heritage Auckland Hotel Auckland

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 5-device limit.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

url importing https://www.wotif.co.nz/Auckland-Hotels-Heritage-Auckland.h523589-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.