Skip to main content
Beginning of main content
4.5 out of 5

"Great location, excellent staff, room was great, beds were comfortable, only thing was a very loud squeaky shower door " More

By a verified traveller on Sun 02 Sep 2018

Enter dates to see availability

Hotel Description

A luxury stay in the heart of Auckland awaits you at Heritage Auckland. Within steps you'll find popular attractions like Sky Tower and SkyCity Casino. Highlights at this family-friendly hotel include a restaurant, an outdoor swimming pool, and an indoor swimming pool.

Flat-screen TVs with satellite channels are featured in all 185 rooms, and you can enjoy free WiFi, in-room childcare, and coffee/tea makers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include bathrobes and free toiletries. Free newspapers, in-room massages, and safes are also available.

The restaurant, Hectors Restaurant, is open for breakfast, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the health club, outdoor tennis court, spa tub, and sauna. Business travelers can take advantage of a conference center and a 24-hour business center. Additionally, you'll find free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4.5-star Auckland Central Business District hotel include Queen Street Shopping District and Princes Wharf.

Tower Superior

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$173* Per night/room 27 Jan. - 28 Jan.

Tower Two Bedroom Suite

Bed Count 2 King Beds Maximum Occupancy 4 Max

Deluxe Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Tower Deluxe Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

1 Bedroom Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heritage Auckland ratings based on 969 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Heritage Auckland

Everyone (463) Couples (306) Business (3) Family (188)
5 out of 5

Posted by on 21 Jan. 2020

Was this review helpful to you?
4 out of 5

Posted by on 20 Jan. 2020

Was this review helpful to you?
5 out of 5
Roof top pool was great, beds very comfortable, rooms clean and tidy

Posted by on 20 Jan. 2020

Was this review helpful to you?
5 out of 5
The pool facilities were lovely as was the buffet breakfast. Spacious rooms and super comfortable beds. The check in and check out process was a bit clunky and slow unfortunately.

Posted by on 11 Jan. 2020

Was this review helpful to you?
Comment from Hotel Management

11 Jan. 2020 by Henry Nguyen - Front Office Manager

Thank you for your time leaving us with valuable feedback! We will look into our internal procedures as well as staffing to come up with a resolution! We hope to welcome you back to the Heritage Auckland sometime soon in the future!

5 out of 5

Posted by on 9 Jan. 2020

Was this review helpful to you?
Comment from Hotel Management

11 Jan. 2020 by Henry Nguyen - Front Office Manager

Thank you for your time leaving us with valuable feedback!

4 out of 5

Posted by on 31 Dec. 2019

Was this review helpful to you?
Comment from Hotel Management

17 Jan. 2020 by Henry Nguyen - Front Office Manager

Thank you for your feedback, we appreciate your time!

5 out of 5
We always love our stay at the Heritage and our room was perfect! We had our togs but didnt make it to the pool this time, maybe next time 😊

Posted by on 21 Dec. 2019

Was this review helpful to you?
Comment from Hotel Management

28 Dec. 2019 by Henry Nguyen, Front Office Manager

Thank you for your time providing us with valuable feedback! We look forward to welcoming you again in a not so distant future!

4 out of 5
Hotel is old and tired but kept very clean and rooms have everything you need. Beds are too soft for us. Restaurant menu doesn’t have enough variation for us - no pasta or salad choices. Bar menu is not up to date and didn’t include any wines we knew or an aperol spritz. The surrounding area is not very nice and eating places within walking distance very poor for Auckland CBD.

Posted by on 19 Dec. 2019

Was this review helpful to you?
Comment from Hotel Management

17 Jan. 2020 by Henry Nguyen - Front Office Manager

Thank you your your time, we appreciate your feedback! We will make sure to pass on your comments to our senior management! We hope to welcome you back to the Heritage Auckland next time you visit Auckland!

2 out of 5
Old and dated, not able to alter the AC in the rooms and no opening windows left my husband and I feeling very hot and uncomfortable. Shower over bath with inadequate fittings and screening left to a bathroom covered in water. Broke a glass slipping on excess water and all housekeeping could do was pick up the glass and leave a note saying wear shoes, they couldn't even run the vacuum cleaner over it! A heath and safety nightmare.

Posted by on 16 Dec. 2019

Was this review helpful to you?
Comment from Hotel Management

17 Dec. 2019 by AK

Dear Guest, Thank you for taking the time to provide us with your review, we appreciate your comments and will definitely pass them to the H&S committee for them to investigate. We apologize that we did not meet your expectations on this occasion, we hope that we can host your again in the future and show you what a true Heritage Experience is like. Kind regards, Adrian Rooms Division Manager

5 out of 5
The family size rooms are great for a family of 4. We used the roof top pool and spa which was really enjoyable and lovely on a warm afternoon.

Posted by on 15 Dec. 2019

Was this review helpful to you?
Comment from Hotel Management

17 Dec. 2019 by AK

Dear Guest, Thank you for your review, we are delighted to hear that your family had a wonderful time at Heritage Auckland. We can't wait to host you again in the near future. Best regards, Adrian Rooms Division Manager

Property Features

Heritage Auckland offers its guests an indoor pool, an outdoor pool, an outdoor tennis court, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A spa tub, a sauna, and a rooftop terrace are also featured at the luxury Heritage Auckland. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Auckland hotel is smoke free.

  • 185 guestrooms or units
  • 7 levels
  • 2 buildings
  • Built in 1999
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (26.9 km / 16.7 mi)
  • Train station: Auckland Britomart Station (1 km / 0.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Heritage Auckland offers 185 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Hectors Restaurant - This restaurant serves breakfast, lunch, and dinner.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

Check-in for Tower room types is at a different location, 22 Nelson Street. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 55 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

Free WiFi is limited to 2 GB per guestroom, per day. A surcharge applies for additional usage. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 200 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 30 and NZD 35 per person (approximately)
  • Valet parking fee: NZD 45 per day (in/out privileges)
  • Rollaway bed fee: NZD 55 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Heritage
  • Heritage Auckland
  • Heritage Hotel Auckland
  • Auckland Heritage Hotel
  • Heritage Auckland Hotel Auckland Central
  • Heritage Auckland New Zealand
  • Heritage Auckland Hotel
  • Heritage Auckland Hotel
  • Heritage Auckland Auckland
  • Heritage Auckland Hotel Auckland

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 5-device limit.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

url importing https://www.wotif.co.nz/Auckland-Hotels-Heritage-Auckland.h523589-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.