4.5 out of 5

"Great location, excellent staff, room was great, beds were comfortable, only thing was a very loud squeaky shower door " More

By a verified traveller on Sun 02 Sep 2018

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Hotel Description

A luxury stay in the heart of Auckland awaits you at Heritage Auckland. Within steps you'll find popular attractions like Sky Tower and SkyCity Casino. Highlights at this family-friendly hotel include a restaurant, an outdoor swimming pool, and an indoor swimming pool.

All 185 rooms feature flat-screen TVs with satellite channels, and you can enjoy free WiFi, in-room childcare, and coffee/tea makers. Fridges and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches include bathrobes and free toiletries. Additionally, free newspapers, in-room massages, and safes are available.

The restaurant, Hectors Restaurant, is open for breakfast, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the health club, outdoor tennis court, spa tub, and sauna. Business travelers can take advantage of a conference centre and a 24-hour business centre. Additionally, you'll find free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4.5-star Auckland Central Business District hotel include Princes Wharf and Auckland Ferry Terminal.

Hotel Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$186 per night

Tower Two Bedroom Suite

Bed Count 2 King Beds Maximum Occupancy 4 Max

Deluxe Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Tower Deluxe Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

1 Bedroom Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tower Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Heritage Auckland ratings based on 909 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Heritage Auckland

Everyone (441) Couples (290) Business (3) Family (170)
4 out of 5
This hotel is in a great location, very clean, engaging staff. Our room faced the internal outside area and therefore the room received limited sun. If I stay again I will request a room facing the roadside.

Posted by on 22 Apr. 2019

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5 out of 5

Posted by on 18 Apr. 2019

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5 out of 5
Stayed one night as a family in a deluxe family suite and we all loved our stay. The room was spacious and clean. Kids loved the swimming pool and spa. Comfy beds. We enjoyed the traditional feel of the hotel, not small and pokey like some modern hotels.

Posted by on 6 Apr. 2019

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Comment from Hotel Management

8 Apr. 2019 by AK

Dear Guest, Thank you for taking the time to provide us with your review. We are delighted to read that your family and you enjoyed the traditional feel of our hotel. We believe this is our biggest asset as it brings back so many memories for our guests that have grown up in Auckland. It was a pleasure to be able to share that experience with your family and we trust that you will return again for another visit. Best regards, Adrian Khoo Front Office Manager

3 out of 5
Tired and old property, fine but just not great Thxdhkbfy

Posted by on 3 Apr. 2019

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Comment from Hotel Management

8 Apr. 2019 by AK

Dear Guest, Thank you for taking the time go provide us with your review. We appreciate your constructive feedback and our team certainly look forward to host you again in the near future. Kind regards, Adrian Khoo Front Office Manager

4 out of 5

Posted by on 31 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Ak

Dear Guest, Thank you for taking the time to provide us with a review. Comments are certainly welcome to help us improve the product and we offer. Kind regards, Adrian Khoo Front Office Manager

4 out of 5

Posted by on 30 Mar. 2019

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Comment from Hotel Management

31 Mar. 2019 by AK

Dear Guest, Thank you for taking the time to provide us with your review. Comments are definitely welcome so we can improve on our product. Best regards,

4 out of 5
good property but mini bar didn't get re-stock on last night.

Posted by on 24 Mar. 2019

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5 out of 5

Posted by on 23 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by AK

Dear Guest, Thank you for providing us with your review, we trust you had an enjoyable stay at Heritage Auckland. Comments are certainly welcome to help us improve the service and product we offer. Best regards, Adrian Khoo Front Office Manager

4 out of 5
The roof top pool was great. The bed was very comfortable and the room was quiet. The only negative comments would be that the room was a little tired and the shower didn't have great pressure however we were in the Tower block. It would not stop me from staying there again. The room was not ready at check-in at 3pm and although it wasn't an issue for us it would have been nice if they offered a free drink or something.

Posted by on 14 Mar. 2019

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Comment from Hotel Management

30 Mar. 2019 by AK

Dear Guest, Thank you for providing us with your comment and review. We appreciate you taking the time to help us improve on the product and service we offer. We are happy to read that you enjoyed the pool area on the roof top and found our beds comfortable. We hope we are able to host you again on your next visit to Auckland. Kindest regards, Adrian Khoo Front Office Manager

5 out of 5
Location, views of Auckland from 12th floor. Nice staff. Open air dining area. Great sunny room with balcony.

Posted by on 13 Mar. 2019

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Comment from Hotel Management

13 Mar. 2019 by David L

Dear Guest, Thank you very much for your review and we look forward to hosting you again in the near future. Kind regards, David

Property Features

Heritage Auckland offers its guests an indoor pool, an outdoor pool, an outdoor tennis court, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. A hot tub, a sauna, and a rooftop terrace are also featured at the luxury Heritage Auckland. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Auckland hotel is smoke free.

  • 185 guestrooms or units
  • 7 levels
  • 2 buildings
  • Built in 1999
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (26.9 km / 16.7 mi)
  • Train station: Auckland Britomart Station (1.3 km / 0.8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Heritage Auckland offers 185 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a bath and shower, a complimentary bathrobe, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Hectors Restaurant – This restaurant serves breakfast, lunch and dinner. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

Check-in for Tower room types is at a different location, 22 Nelson Street. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 55 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

Free WiFi is limited to 2 GB per guestroom, per day. A surcharge applies for additional usage. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 200 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 30 and NZD 35 per person (approximately)
  • Valet parking fee: NZD 45 per day (in/out privileges)
  • Rollaway bed fee: NZD 55 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Auckland Hotel
  • Heritage Hotel
  • Heritage Auckland
  • Heritage Auckland New Zealand
  • Heritage Hotel Auckland
  • Heritage Auckland Hotel Auckland Central
  • Auckland Heritage Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 5-device limit.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®