For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
A luxury stay in the heart of Auckland awaits you at Heritage Auckland. Within steps you'll find popular attractions like Sky Tower and SkyCity Casino. Highlights at this family-friendly hotel include an outdoor swimming pool, an indoor swimming pool, and a health club.
Flat-screen TVs with satellite channels are featured in all 185 rooms, and you can enjoy free WiFi, in-room childcare, and coffee/tea makers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and room service. Nice touches to enhance your stay include bathrobes and free toiletries. Free newspapers, in-room massages, and safes are also available.
Enjoy the outdoor tennis court, spa tub, sauna, and pool loungers. Added amenities include free WiFi in public areas, a 24-hour business center, and laundry facilities. There's also the convenience of valet parking.
Attractions within a short walk walk of this 4.5-star Auckland Central Business District hotel include SKYCITY Auckland Convention Centre and Queen Street Shopping District.
Heritage Auckland ratings based on 246 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Heritage Auckland
Everyone (170)Couples (37)Business (1)Family (27)
4 out of 5
Clean tidy right in the city great stay won't hesitate to stay again
Posted by Clint, from Whangarei on 19 Jul. 2020
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Comment from Hotel Management
19 Jul. 2020
by AK
Dear Clint,
Thank you for choosing Heritage Auckland as your place of rest and relaxation.
We are very delighted to read that you found our rooms to be clean and tidy.
We hope to see you again soon on your next visit.
Kindest regards,
Adrian
Rooms Devision Manager
3 out of 5
The location is great. Disappointed that on check in we weren't told the spa pool was't working and the "heated" outdoor pool was freezing. The only two things we came for. Room was a good size. Could tell they had been in lockdown though. Very musty.
Posted by Kylie, from Auckland on 12 Jul. 2020
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Comment from Hotel Management
19 Jul. 2020
by AK
Dear Kylie,
Thank you for taking the time to provide us with your review. It is dissappointing to read that we did not live up to your expectations. This is well below the usual high standard we set ourselves and we are sorry.
You will be happy to know that our Maintenance team has been working tirelessly to ensure that all our facilities, such as the outdoor spa and swimming pool are fully operational and ready for ar guest to enjoy.
Kylie, thank you again for your honest feedback, we truely value our guests opinions. We hope we will be able to host you again in the new future.
Kindest regards,
Adrian
Rooms Division Manager
2 out of 5
Check in was 2pm but we had to wait till 4.30pm to get into our room - 2.5hrs wait where we should have been comfortably relaxing in our room.
Fridge was very noisy!!
Pillows awful.
Posted by a verified traveller on 11 Jul. 2020
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Comment from Hotel Management
11 Jul. 2020
by AK
Dear guest,
Thank you for taking the time to provide your feedback. I am disappointed to read that you did not have a comfortable stay.
I apologise that your room was not available by 2:00pm, I know our housekeeping team faced delays due to a fire alarm, which meant the hotel had to be evacuated until the fire service gave the all clear to re-enter.
But this does not excuse the noisy fridge and uncomfortable pillows, again thank you for letting us know.
Your experience is well below the usual high standard that we set ourselves and you can be assured that we will work tirelessly to improve the experience of all future guests.
Kind regards,
Adrian
Rooms Division Manager
5 out of 5
Posted by a verified traveller on 6 Jul. 2020
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Comment from Hotel Management
7 Jul. 2020
by AK
Dear Guest,
Thank you for your rating, comments are definitely encouraged so we can improve the service and product we offer.
Kindest regards,
Adrian
Rooms Division Manager
4 out of 5
It was handy to cbd and reasonably priced for a night
Posted by jess, from Moerewa on 6 Jul. 2020
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Comment from Hotel Management
7 Jul. 2020
by AK
Dear Jess,
Thank you for taking the time to provide us with your review. We are delighted to read that you found our location convenient and our rates to be competitive.
We trust you enjoyed your stay and look forward to hosting you again in the near future.
Kind regards,
Adrian
Rooms Division Manager
4 out of 5
Posted by a verified traveller on 17 Mar. 2020
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Comment from Hotel Management
20 Mar. 2020
by AK
Dear Guest,
Thank you for taking the time and providing us a review. We are delighted to receive a high rating.
We hope to host you again in the near future.
Best regards,
Adrian
Rooms Division Manager
2 out of 5
Good hotel for families or old people.
If you want to have a couple drinks with friends go somewhere else. We were forced to sign an agreement where we were obviously targeted being young etc that we will not party with excessive noise and more people staying then what we paid for (which we never were going to do anyway).
Also, if they think you won't ask for a concierge even though you paid for one, they will not offer so you have to force them.
Disappointing being treated like this...
Posted by a verified traveller on 16 Mar. 2020
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Comment from Hotel Management
16 Mar. 2020
by AK
Dear Guest,
Thank you for taking the time to provide us with your review. We do not force our guests to sign anything they do not freely want to.
It is part of our cash bond policy that we ask our guests to read the extended terms and conditions as it explains why there are restrictions on charging incidentals to the room account, and informs that a quick room inspection has to be conducted before the bond is retuened as is the case in any type of tenancy agreement.
Guests have all the right to refuse to sign the registration card and hotel policy, at which point we will cancel the reservation and provide any refund required.
While we are here to serve our guests, the welfare and safety of our staff members will always take precedence. Our company will not condone the verbal or physical abuse of anyone on our property and the offending party will be asked to leave if they are disrupting the comfort of others.
Regards,
Adrian
Rooms Division Manager
5 out of 5
Fantastic size suite - lots of room to spread out and staff were very welcoming - the welcome gift for my daughters birthday made it extra special
Posted by a verified traveller on 15 Mar. 2020
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Comment from Hotel Management
18 Jun. 2020
by AK
Dear Traveler,
Thank you for your Review, we trust you enjoyed your stay and we look forward to hosting you again soon.
Kind regards
Adrian
Rooms Division Manager
3 out of 5
Had expectation that higher cost 'tower' room would have nice view rather than of a concrete block wall 10 metres away (room 312).
Also bedside light was insufficient to read by and all four pillows were the same size and too bulky for us.
Posted by a verified traveller on 15 Mar. 2020
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Comment from Hotel Management
15 Mar. 2020
by AK
Dear guest,
Thank you for taking the time to provide us with your review and comments.
We are disappointed to read that your expectations were not meet during your stay with us.
Please be assured that there is no difference in price when booking the Hotel or Tower Wings, the only difference is the room category that is booked.
Thank you for your constructive feedback, we will certainly ensure that the bedside lights are inspected to ensure they provide adequate light and that there is a selection of pillows in the future.
Once again thank you and we hope to host you again in the near future.
Kindest regards,
Adrian
Rooms Division Manager
2 out of 5
Upon arrival our room wasn’t ready and they said they didn’t actually have a room for us. We were running late for an event so this was quite stressful as we needed to get ready. The room was average. I went down to have breakfast in the morning and the breakfast was terrible, I went back up to the room and spewed up. I wouldn’t even rate the breakfast 1 out if 10. Overall for what we paid the place was not up to standard.
Posted by a verified traveller on 1 Mar. 2020
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Comment from Hotel Management
3 Mar. 2020
by AK
Dear Guest,
Thank you for taking the time to provide us with your review.
I am disappointed to read that we did not meet your expectations. We apologise that you room wasn't ready when you arrived.
If a reservation is made through a third party on the same day as arrival, there may be a short delay for the information to update.
We are concerned that you "spewed" up after having breakfast, as we have not had any other reports of guests becoming ill after consuming any food in our restaurant.
We recommend that you contact a healthcare practitioner if you continue to be ill.
Once again, thank you for your review and we look forward to hosting you again in the future.
Regards,
Adrian
Rooms Division Manager
Heritage Auckland offers its guests an indoor pool, an outdoor pool, an outdoor tennis court, and a health club. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A spa tub, a sauna, and a rooftop terrace are also featured at the luxury Heritage Auckland. The hotel can provide concierge services and wedding services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Art Deco Auckland hotel is smoke free.
185 guestrooms or units
7 levels
2 buildings
Built in 1999
Childcare (surcharge)
Terrace on the roof
Poolside lounge chairs
Umbrellas for the pool
Business center (24 hours)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Beauty salon
Newspapers in lobby (free)
Television in lobby
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Outdoor pool
Indoor pool
Free WiFi
Outdoor tennis court
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
, Parking (limited spaces)
Transport
Airport: Auckland Intl. Airport (AKL) (26.9 km / 16.7 mi)
Train station: Auckland Britomart Station (1.5 km / 0.9 mi)
Parking: Valet parking available for a surcharge
Room Amenities
Heritage Auckland offers 185 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Minibar
In-room dining (limited hours)
Flat-screen television
Satellite channels
Refrigerator
Coffee maker
Hypo-allergenic bedding
Bathtub or shower
Cribs (free)
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Childcare in room (surcharge)
Massage in room (surcharge)
Hair dryer
Safe
Bathrobes
Toiletries (free)
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Food & Drink
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Check-in time ends at 5:30 AM
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are available for NZD 55.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Free WiFi is limited to 2 GB per guestroom, per day. A surcharge applies for additional usage.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast.
Service animals are allowed
Service animals are exempt from fees/restrictions
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Security system
Staff do not wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Debit cards not accepted
No shield between guests and staff in main contact areas
Property does not follow sanitisation practices of any association
Guests are provided with free hand sanitiser
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Parking height restrictions apply
No gap period between guests' stays
Fees
Guests will be asked to pay the following charges at the property:
Cash deposit: NZD 200 per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Valet parking fee: NZD 45 per day (in/out privileges)
Rollaway bed fee: NZD 55.0 per night
Credit card charges are subject to a surcharge
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Auckland Heritage
Heritage Auckland
Heritage Hotel Auckland
Auckland Heritage Hotel
Heritage Auckland Hotel Auckland Central
Heritage Auckland New Zealand
Heritage Auckland Hotel
Heritage Auckland Hotel
Heritage Auckland Auckland
Heritage Auckland Hotel Auckland
You should know
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Free in-room WiFi has a 5-device limit.
Awards & Affiliations
Qualmark
National Rating
Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
