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4.1 out of 5

"lovely big rooms with lots of natural light and beautifully clean - we stayed in the towers and will return!! " More

By a verified traveller on Thu 15 Apr 2021

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Hotel Description

A luxury stay in the heart of Auckland awaits you at Heritage Auckland. Within steps you'll find popular attractions like Sky Tower and SkyCity Casino. Highlights at this family-friendly hotel include an outdoor swimming pool, an indoor swimming pool, and a health club.

Flat-screen TVs with satellite channels are featured in all 185 rooms, and you can enjoy free WiFi, in-room childcare, and coffee/tea makers. Nice touches to enhance your stay include bathrobes and free toiletries. Refrigerators, minibars, and free newspapers are also available.

Enjoy the outdoor tennis court, spa tub, sauna, and pool loungers. Added amenities include free WiFi in public areas, a 24-hour business center, and laundry facilities. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4.5-star Auckland Central Business District hotel include Queen Street Shopping District and Viaduct Harbour.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$169* Per night/room 18 Apr. - 19 Apr.

Tower Two Bedroom Suite

Bed Count 2 King Beds Maximum Occupancy 4 Max

Deluxe Suite (Family)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Tower Deluxe Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

1 Bedroom Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heritage Auckland ratings based on 251 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Heritage Auckland

Everyone (167) Couples (43) Business (1) Family (28)
5 out of 5
lovely big rooms with lots of natural light and beautifully clean - we stayed in the towers and will return!!

Posted by on 15 Apr. 2021

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5 out of 5

Posted by on 4 Mar. 2021

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5 out of 5

Posted by on 4 Mar. 2021

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3 out of 5
The Heritage is in a great location in Auckland however the hotel is in need of a renovation. It is very tired and started to look run down. The majority of the bathroom tiles were cracked, the walls in the rooms well scuffed and the carpets in need of a good clean. The hotel is in much need of a refurb and update.

Posted by on 28 Feb. 2021

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Comment from Hotel Management

1 Mar. 2021 by Mohamed Mansour

Good Morning, Thank you for taking time to send us a review. Our Heritage Building is something we are very proud of because of the history and nostalgia it invokes. I am very sorry to hear that you did not enjoy this and I will definitely be taking your suggestions on board for a refurb and look into the maintenance issues. Kind Regards,

4 out of 5
Great size room with a view. Enjoyed having the choice to relax on the roof top pool/deck.

Posted by on 17 Feb. 2021

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Comment from Hotel Management

23 Feb. 2021 by Mohamed Mansour

Hi There, Thank you for your review! Always are so glad to hear that our guests enjoyed our facilities! See you again soon!

5 out of 5
This hotel is the best in Auckland for facilities. 2 pools, 2 spa's, 2 gyms - One of which is indoor on the tower wing and one of which is rooftop overlooking Auckland Harbour in the hotel wing. They also have a day spa. Sadly due to Covid 19 the restaurant is closed, however they do have a room service menu and so many delicious eateries within a 15 min walk so you can always order Uber eats if you didn't wish to walk. The rooms are spacious, clean and have lovely furnishings. A little old, however maintained well. I was lucky to get a room with a balcony. For the price, location and facilities, it is a complete no brainer.

Posted by on 14 Feb. 2021

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Comment from Hotel Management

17 Feb. 2021 by Mohamed Mansour

Hi There, What a lovely review to receive - thank you! I am so pleased to see that you had a fantastic stay and enjoyed your time utilising our great facilities - quite fantastic to have resort style facilities in the middle of the CBD! Apologies for any inconvenience caused by not having our full Food and Beverage offering available, we are taking these decisions seriously and adapting as we can to these difficult times. We look forward to hosting you again soon!

2 out of 5
I did not like that the tower reception is closed and so you have to walk up the hill and then back down to get to your room - very little instruction was given as to a faster way. Dissapointing....

Posted by on 14 Feb. 2021

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Comment from Hotel Management

17 Feb. 2021 by Mohamed Mansour

Good Afternoon! Thank you for taking the time to leave us your review! My apologies for the inconvenience caused by our Tower Reception being closed at this time, we are adapting to a new way of operation since Covid 19. I hope to be able to host you again soon. Kind Regards,

4 out of 5
Feel that on booking should be advised that the restaurant is closed and no longer have bar area. Pool was nice but again no bar. Rooms nice and clean

Posted by on 31 Jan. 2021

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4 out of 5
We like the location, the pool and the view. The Pool could do with music, plants and food. Also, is a nice place to sit with a bottle of wine in the evening so plastic glasses would be appreciated.

Posted by on 31 Jan. 2021

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4 out of 5
A pleasant property in a great location. Would have enjoyed a nice house bar or lounge bar facility. Very nice outdoor rooftop pool area.

Posted by , from Christchurch on 23 Jan. 2021

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Property Features

Heritage Auckland offers its guests an indoor pool, an outdoor pool, an outdoor tennis court, and a health club. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A spa tub, a sauna, and a rooftop terrace are also featured at the luxury Heritage Auckland. The hotel can provide concierge services and wedding services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Art Deco Auckland hotel is smoke free.

  • 185 guestrooms or units
  • 7 levels
  • 2 buildings
  • Built in 1999
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Limited onsite parking

Transport

  • Airport: Auckland Intl. Airport (AKL) (27.4 km / 17 mi)
  • Train station: Auckland Britomart Station (1.3 km / 0.8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Heritage Auckland offers 185 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 55.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

WiFi is limited to 2 GB per guestroom, per day. A surcharge applies for additional usage.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 200 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: NZD 45 per day (in/out privileges)
  • Rollaway bed fee: NZD 55.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Heritage
  • Heritage Auckland
  • Heritage Hotel Auckland
  • Auckland Heritage Hotel
  • Heritage Auckland Hotel Auckland Central
  • Heritage Auckland New Zealand
  • Heritage Auckland Hotel
  • Heritage Auckland Hotel
  • Heritage Auckland Auckland
  • Heritage Auckland Hotel Auckland

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 5-device limit.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.