4.5 out of 5

"Great location, excellent staff, room was great, beds were comfortable, only thing was a very loud squeaky shower door " More

By a verified traveller on Sun 02 Sep 2018

Enter dates to see availability

Hotel Description

A luxury stay in the heart of Auckland awaits you at Heritage Auckland. Within steps you'll find popular attractions like Sky Tower and SkyCity Casino. Highlights at this family-friendly hotel include a restaurant, an outdoor swimming pool and an indoor swimming pool.

All 185 rooms feature flat-screen TVs with satellite channels, and you can enjoy free WiFi, in-room childcare and coffee/tea makers. Fridges and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches include bathrobes and free toiletries. Additionally, free newspapers, in-room massages and safes are available.

The restaurant, Hectors Restaurant, is open for breakfast, lunch and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the health club, outdoor tennis court, spa tub and sauna. Business travellers can take advantage of a conference centre and a 24-hour business centre. Additionally, you'll find free WiFi in public areas, coffee/tea in a common area and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4.5-star Auckland Central Business District hotel include Queen Street Shopping District and Princes Wharf.

Hotel Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$151 per night

Tower Two Bedroom Suite

Bed Count 2 King Beds Maximum Occupancy 4 Max

Deluxe Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Tower Deluxe Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

1 Bedroom Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tower Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Heritage Auckland ratings based on 923 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Heritage Auckland

Everyone (445) Couples (292) Business (3) Family (177)
4 out of 5
Closeness to town, quiet room bed like sleeping on a cloud friendly staff dinner brautiful

Posted by on 16 Jul. 2019

Was this review helpful to you?
5 out of 5
Liked the old style look and feel of the building. Loved the central location. Not impressed with the carparking costs. Lovely weekend great pool/spa/gym facilities

Posted by on 8 Jul. 2019

Was this review helpful to you?
Comment from Hotel Management

11 Jul. 2019 by AK

Dear Guest, Thank you for taking the time to post a review of your recent stay at Heritage Auckland. We appreciate you high rating and will continue to strive to provide exceptional service. We take onboard your comment regarding the cost of our valet parking service, but we believe this is in line with other central city hotels. Our service is 24 hours and multiple entry, you only pay the one fee per day. Once again, thank you for your time and comments and we hope to host you again in the near future. Kind regards, Adrian Front Office Manager

5 out of 5
I particularly the history of this unique building, it's always clean and the reception staff are so welcoming.

Posted by , from Whangarei on 4 Jul. 2019

Was this review helpful to you?
Comment from Hotel Management

5 Jul. 2019 by AK

Dear Leigh, Thank you for taking the time to provide us with your review. I am pleased to read that the reception team were welcoming and that the hotel was clean. I am also delighted that you share the passion for the history of our beautiful building. I trust you had a lovely stay and look forward to hosting you again in the near future. Best regards, Adrian Front Office Manager

5 out of 5

Posted by on 24 Jun. 2019

Was this review helpful to you?
Comment from Hotel Management

27 Jun. 2019 by AK

Dear Guest, Thank you for taking the time to provide us with your review. Comments are also welcome as they provided valuable insights into the product and service we provide. Best regards, Adrian Front Office Manager

5 out of 5
great location, friendly staff, big rooms, loved the spa and pool.

Posted by on 9 Jun. 2019

Was this review helpful to you?
Comment from Hotel Management

11 Jun. 2019 by Ak

Dear Guest, Thank you for taking the time to provide our hotel with your review. We are delighted that you had a great experience and look forward to hosting your again on your next stay. Best regards, Adrian

5 out of 5
Perfect location for a family getaway. The facilities are fabulous and are family friendly. The proximity to the city and public transport is one of the reasons we keep on coming back. Looking forward to returning for our next stay this year.

Posted by on 3 Jun. 2019

Was this review helpful to you?
Comment from Hotel Management

5 Jun. 2019 by General Manager

Thank you for taking the time to leave feedback about your stay at Heritage Auckland, and for rating your stay a 5 out of 5. It is really nice to read that you found we were the perfect location for a family break, and that our facilities added to your overall positive experience. We look forward to welcoming you back for your next stay later in the year. Kindest regards Marcus

4 out of 5

Posted by on 27 May 2019

Was this review helpful to you?
Comment from Hotel Management

28 May 2019 by General Manager

Thank you for the positive rating after your recent stay at Heritage Auckland. Kindest Regards Marcus

3 out of 5
The walls are dirty and needs a pain. The wooden floors were squeaking as we walked through the hall. Needs more lighting in on certain tables in the restaurant. kettle was not working in our room. Food and service was good...

Posted by on 26 May 2019

Was this review helpful to you?
Comment from Hotel Management

28 May 2019 by General Manager

Dear Rafiq, Thank you for taking the time to comment after your recent stay. We are actually doing a full repaint of all guest corridors starting in June, your observation and feedback is very timely. The building is over a 100 years old, the floor is the original wooden flooring, and forms a key part of the charm of the building, yes they can creak as you walk on them. I trust you reported the issue with the kettle, our team would have swapped this out without any fuss. Really nice to see that you enjoyed the food offering and our service was good. Kindest regards Marcus

5 out of 5
A clean, comfortable, quiet room. Polite, helpful staff.

Posted by on 24 May 2019

Was this review helpful to you?
Comment from Hotel Management

24 May 2019 by General Manager

It's really pleasing to read that you found your room to be clean, comfortable & quiet and that our team were polite and helpful during your stay. Thank you for sharing your experience and leaving a positive 5 out of 5 rating. Kindest Regards Marcus

5 out of 5
We enjoyed our short stay here, the rooms were lovely with comfortable beds.

Posted by , from Whangarei on 23 May 2019

Was this review helpful to you?
Comment from Hotel Management

23 May 2019 by General Manager

Kia ora Leigh, It's really nice reading that you enjoyed your short stay at Heritage Auckland and that you found our rooms to be lovely with comfortable beds. Thank you for taking the time to share your stay experience and rate us as 5 out of 5. Kindest Regards Marcus

Property Features

Heritage Auckland offers its guests an indoor pool, an outdoor pool, an outdoor tennis court, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. A hot tub, a sauna, and a rooftop terrace are also featured at the luxury Heritage Auckland. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Auckland hotel is smoke free.

  • 185 guestrooms or units
  • 7 levels
  • 2 buildings
  • Built in 1999
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (21 km / 13 mi)
  • Train station: Auckland Britomart Station (1 km / 0.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Heritage Auckland offers 185 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a bath and shower, a complimentary bathrobe, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Hectors Restaurant – This restaurant serves breakfast, lunch and dinner.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

Check-in for Tower room types is at a different location, 22 Nelson Street. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 55 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

Free WiFi is limited to 2 GB per guestroom, per day. A surcharge applies for additional usage. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 200 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 30 and NZD 35 per person (approximately)
  • Valet parking fee: NZD 45 per day (in/out privileges)
  • Rollaway bed fee: NZD 55 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Auckland Hotel
  • Heritage Hotel
  • Heritage Auckland
  • Heritage Auckland New Zealand
  • Heritage Hotel Auckland
  • Heritage Auckland Hotel Auckland Central
  • Auckland Heritage Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 5-device limit.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.