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4.0 out of 5

"Friendly and helpful staff. Beautiful top floor suite. lovely view. " More

By a verified traveller on Sun 02 Feb 2020

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Hotel Description

Copthorne Hotel Auckland City puts you in the heart of Auckland, within just a 10-minute stroll of popular attractions like University of Auckland and Spark Arena. Highlights at this hotel include in-room free WiFi, free Internet, and balconies.

All 110 soundproofed rooms feature plasma TVs with cable channels, and you can enjoy safes, hair dryers, and phones. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Additionally, irons/ironing boards, desks, and free toiletries are available.

The restaurant, Zoes Restaurant and Bar, serves international cuisine and is open for breakfast, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Additionally, you'll find free WiFi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10 AM and on weekends between 7 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

Within a 15-minute walk of this 4-star Auckland Central Business District hotel, attractions include Auckland Ferry Terminal and Queen Street Shopping District.

Superior Twin Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max
NZ$132* Per night/room 1 Mar. - 2 Mar.

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Queen Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Harbourview Queen

Bed Count 1 King Bed Maximum Occupancy 2 Max

Copthorne Hotel Auckland City ratings based on 995 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Copthorne Hotel Auckland City

Everyone (557) Couples (320) Business (5) Family (96)
4 out of 5

Posted by on 21 Feb. 2020

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5 out of 5
Friendly and helpful staff. Beautiful top floor suite. lovely view.

Posted by on 2 Feb. 2020

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Comment from Hotel Management

2 Feb. 2020 by Copthorne Auckland City

Kia Ora Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you! I was glad to see that you had an enjoyable stay and we hope we get the opportunity to welcome you back soon! Kind Regards, Ellis Li Front Office Manager

5 out of 5

Posted by on 21 Jan. 2020

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Comment from Hotel Management

21 Jan. 2020 by Copthorne Auckland City

Kia Ora Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you! I was glad to see that you had an enjoyable stay and we hope we get the opportunity to welcome you back soon! Kind Regards, Ellis Li Front Office Manager

5 out of 5

Posted by on 20 Jan. 2020

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Comment from Hotel Management

21 Jan. 2020 by Copthorne Auckland City

Kia Ora Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you! I was glad to see that you had an enjoyable stay and we hope we get the opportunity to welcome you back soon! Kind Regards, Ellis Li Front Office Manager

4 out of 5
In Auckland for tennis very handy to ASB Tennis Centre - 5-10 min walk.

Posted by on 19 Jan. 2020

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Comment from Hotel Management

20 Jan. 2020 by Copthorne Auckland City

Kia Ora, Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you! I was glad to see that you had an enjoyable stay and we hope we get the opportunity to welcome you back soon! Kind Regards, Ellis Li Front Office Manager

4 out of 5

Posted by on 19 Jan. 2020

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Comment from Hotel Management

19 Jan. 2020 by Copthorne Auckland City

Kia Ora Thank you for taking the time to provide us with a review on your recent stay! we hope we get the opportunity to welcome you back soon! Kind Regards, Ellis Li Front Office Manager

3 out of 5
Have stayed there previously and it was very nice, unfortunately this time the room was of very less quality. The furniture and walls had paint chipping/marks everywhere. There was no complimentary bottled water which meant I had to boil water from the bathroom sink then let it cool first. There was very limited complimentary toiletries. The shower/bath looked very old and dirty as well as the shower curtain. No toothbrush or toothpaste supplied. This would be completely fine if the price of the room wasn’t that of a 4-5star hotel.

Posted by on 17 Jan. 2020

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Comment from Hotel Management

19 Jan. 2020 by Copthorne Auckland City

Kia Ora Thank you for taking the time to provide us with a review on your recent stay! I was glad to read that overall, it was a good experience, however I have passed on your feedback to our management team, Your feedback helps us get better. We are looking into you comment and hope to resolve it promptly and accurately and we look forward to seeing you again. Ellis Li Front Office Manager

4 out of 5
Close to ASB tennis arena, good size room, friendly staff....bathroom could do with some TLC.

Posted by , from Christchurch on 10 Jan. 2020

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Comment from Hotel Management

12 Jan. 2020 by Copthorne Auckland City

Kia Ora Thank you for taking the time to provide us with a review on your recent stay! we hope we get the opportunity to welcome you back soon! Kind Regards, Ellis Li Front Office Manager

5 out of 5
Close to Spark Arena, which is why I stayed there. Also handy to town. Staff were very friendly and helpful especially when we had a drink explode in our fridge (they also gave us some replacement drinks for free). Hotel is a little dated but was fine to stay in. Would definitely stay there again.

Posted by on 26 Dec. 2019

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Comment from Hotel Management

28 Dec. 2019 by Lia

Kia Ora Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Kind Regards, Lia Kim Duty Manager Copthorne Auckland City

1 out of 5
Poor parking, Almost scraped the side of my car as parking was so tight, slow room service, ordered a sundae that arrived and was melted

Posted by on 12 Dec. 2019

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Comment from Hotel Management

12 Dec. 2019 by Copthorne Auckland City

Kia Ora Thank you for sharing your experience. On behalf of our team I would like to apologise for not meeting your expectations. Your feedback is extremely valuable to us so we can ensure we improve those areas that need attention. Thank you for choosing Copthorne Auckland Kind Regards, Ellis Li Front Office Manager

About the Copthorne Hotel Auckland City

Location 150 Anzac Avenue, Auckland, 1010

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The eco-friendly Copthorne Hotel Auckland City also features concierge services, complimentary newspapers in the lobby, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Auckland hotel is smoke free.

  • 110 guestrooms or units
  • 6 levels
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (20.5 km / 12.7 mi)
  • Train station: Auckland Britomart Station (0.9 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Copthorne Hotel Auckland City offers 110 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 42-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Electric kettle
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 10 AM.

Zoes Restaurant and Bar - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • UnionPay
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 19.50 and NZD 25.50 per person (approximately)
  • Self parking fee: NZD 25.00 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Copthorne Auckland City
  • Copthorne Auckland City Hotel
  • Copthorne Hotel Auckland City New Zealand
  • Copthorne Hotel Auckland City
  • Hotel Copthorne Auckland City
  • Copthorne Hotel Auckland HarbourCity New Zealand
  • Copthorne Auckland City
  • Copthorne Hotel Auckland City Hotel
  • Copthorne Hotel Auckland City Auckland
  • Copthorne Hotel Auckland City Hotel Auckland

You should know

  • Free in-room WiFi has a 3-device limit.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

url importing https://www.wotif.co.nz/Auckland-Hotels-Copthorne-Hotel-Auckland-City.h523227-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.