Hotels with Free Parking in Hawaii

Great Location and Spacious Rooms, but Disappointing Customer Service The hotel has a great location, right by the beach, and the rooms are large, spacious, and comfortable. Unfortunately, the customer service was the most disappointing part of our stay. The staff generally seemed unfriendly, unhelpful, and not particularly interested in accommodating guests. Almost every time we approached someone with a request, the response was simply “no,” with little effort to offer alternatives or find a solution. For example, we arrived at the bar at 9:36 PM, well before the stated last call at 9:45 PM and closing time at 10 PM. Despite this, the staff refused to serve us, even when we asked if we could simply order drinks to go. Another frustrating experience happened when I accidentally left an item of clothing in our room. I had to speak with three or four different employees before anyone made a genuine effort to help. Most simply told me they couldn’t find it, without showing much concern or willingness to investigate. Eventually, one employee took the time to help and managed to locate my shirt. I truly appreciated that person’s assistance, but it shouldn’t have taken so much effort to receive such basic help. Overall, the hotel itself has a lot going for it, especially its location and spacious accommodations. However, the lack of warmth, hospitality, and willingness to assist guests really affected our experience.

The View was Breathtaking! Such a magical place! The staff was helpful happy and kind. We were so Lucky that Carlos checked us in and took Wonderful Care of Us! He signed us up for Hilton Rewards (which we didn't know was free because nobody told us!) it took only minutes, and because we were new Hilton Rewards members we were considered for early check in and Got it! We also were lucky enough to get a later check out! We got a box of Mauna Loa Chocolate covered Macadamia Nuts for signing up, but it didn't stop there! We got Free Drink Tickets! Mai tai, Beer or Wine! There's also Free Coffee in the morning by the pool! Booking through Expedia is considered a 3rd party so it's important to understand that the Grand Naniloa Hotel is in charge of what room you get. All I know is we had a Great time and are now looking into staying at Hilton on Oahu! What a great Get away! Thank You again Carlos! You really made our stay special!

The property is 50 years old, but maintained pretty well. Not spotless, but pretty clean. Staff was friendly and helpful. Great area and lots to do.