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Hilton Surfers Paradise Hotel & Residences

5.0 star property
Luxury Gold Coast hotel connected to the airport, steps from Cavill Avenue

Photo gallery for Hilton Surfers Paradise Hotel & Residences

Indoor pool, 4 outdoor pools, open 6:00 AM to 10:00 PM, pool loungers
Lobby sitting area
4 Bedroom Penthouse | Living area
4 Bedroom Penthouse | View from room
Ocean Panorama Room with Lounge Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Spa
The current price is NZ$248
includes taxes & fees
5 June - 6 June

Explore the area

Map
6 Orchid Ave Surfers Paradise, Surfers Paradise, QLD, 4217
  • Cavill Avenue
    ‪2 min walk‬
  • Surfers Paradise Beach
    ‪2 min walk‬
  • SkyPoint Observation Deck
    ‪9 min walk‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪38 min drive‬

Room options

View all photos for Ocean View Suite with Lounge Access

Ocean View Suite with Lounge Access | View from room

Ocean View Suite with Lounge Access

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Mini-fridge
  • 56 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 4 Bedroom Penthouse

4 Bedroom Penthouse | View from room

4 Bedroom Penthouse

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
  • 125 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed and 3 Double Beds

View all photos for 2 Bedrooms Residence Ocean View

2 Bedrooms Residence Ocean View | Living area

2 Bedrooms Residence Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
  • 100 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for 2 Bedrooms Residence

2 Bedrooms Residence | Living area

2 Bedrooms Residence

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
  • 85 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for 4 Bedrooms Residence Ocean View

4 Bedrooms Residence Ocean View | Living area

4 Bedrooms Residence Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
  • 115 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Double Beds and 2 Single Beds

View all photos for 3 Bedrooms, 2 Bathrooms Residence Ocean View

3 Bedrooms, 2 Bathrooms Residence Ocean View | Living area

3 Bedrooms, 2 Bathrooms Residence Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
  • 100 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for 2 Bedroom 2 Bathroom Sky High Residence

2 Bedroom 2 Bathroom Sky High Residence | Living area

2 Bedroom 2 Bathroom Sky High Residence

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
  • 100 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Executive Room with Lounge Access

Executive Room with Lounge Access

Executive Room with Lounge Access

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for King Deluxe Room

King Deluxe Room

King Deluxe Room

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
  • 38 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for King Guest Room

King Guest Room

King Guest Room

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Down duvet
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Panorama Room with Lounge Access

Ocean Panorama Room with Lounge Access

Ocean Panorama Room with Lounge Access

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
  • 54 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Bedroom Residence

1 Bedroom Residence | Living area

1 Bedroom Residence

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
  • 70 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

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  • Pool
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About the area

Gold Coast

Hilton Surfers Paradise Hotel & Residences places you in the centre of Gold Coast, connected to the airport and within a short 5-minute stroll of Cavill Avenue and Surfers Paradise Beach. Highlights at this luxury hotel include 4 outdoor swimming pools, a full-service spa and a restaurant. .A relaxing visit to eforea spa can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the steam room. The restaurant, Catch Restaurant, serves seafood and is open for breakfast and dinner. Ms Margot's Bar & Eats is the hotel's own cocktail bar, serving drinks along with breakfast and light fare. Enjoy the indoor swimming pool, gym, Hot tub and sauna. 10764 square feet (1000 square metres) of event facilities include 4 meeting rooms and conference space, and other business amenities include limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also valet parking, along with the convenience of a theme park shuttle. .With a stay at this 5-property class Surfers Paradise hotel, you'll be 0.7 km (0.5 mi) from SkyPoint Observation Deck and 3.3 km (2.1 mi) from Gold Coast Convention and Exhibition Centre.
View more Resorts in Gold CoastOpens in a new window

What's nearby

  • Cavill Avenue - 2 min walk - 0.2 km
  • Surfers Paradise Beach - 2 min walk - 0.2 km
  • SkyPoint Observation Deck - 9 min walk - 0.8 km
  • Gold Coast Convention and Exhibition Centre - 5 min drive - 3.5 km
  • The Star Gold Coast - 5 min drive - 3.8 km

Getting around

  • Cypress Avenue Station - 7 min walk
  • Helensvale Station - 24 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 38 min drive

Restaurants

  • ‪Cavill Lane - ‬1 min walk
  • ‪Surfers Paradise Beergarden - ‬2 min walk
  • ‪House of Brews - ‬3 min walk
  • ‪The Avenue - ‬2 min walk
  • ‪Steampunk Surfers Paradise - ‬1 min walk

About this property

Hilton Surfers Paradise Hotel & Residences

Luxury Gold Coast hotel connected to the airport, steps from Cavill Avenue
Hilton Surfers Paradise Hotel & Residences offers its guests a full-service spa, 4 outdoor swimming pools, a waterslide, and an indoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

4 meeting rooms and limo/town car service are available. Event space at this hotel measures 10764 square feet (1000 square metres) and includes conference space. A children's pool, a hot tub, and a fitness centre are also featured at the luxury Hilton Surfers Paradise Hotel & Residences. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Gold Coast hotel is smoke free.

  • 308 guestrooms or units
  • 93 levels
  • 2 buildings
  • 10764 sq ft of conference space
  • 1000 sq. m of conference space
  • Built in 2010
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hilton Surfers Paradise Hotel & Residences offers 308 air-conditioned accommodations with laptop-compatible safes and espresso makers. Each accommodation is individually furnished. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 55-inch LCD televisions come with digital channels and Netflix. Bathrooms include slippers, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and coffee/tea makers.

Eforea spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open selected days.

Languages

Chinese (Mandarin), English, French, Hindi, Italian, Japanese, Korean, Russian, Thai

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3 Bedroom Ocean Sky Suite | Living area

Meriton Suites Surfers Paradise

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  • Hot tub
  • Washer
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4.4 out of 5, Excellent, 858 reviews
The price is NZ$197
includes taxes & fees
2 June - 3 June
Meriton Suites Surfers Paradise

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Parking on site (AUD 27 per night; includes in/out privileges)
  • Valet parking on site (AUD 45 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: AUD 45 for adults and AUD 22.50 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Catch Restaurant
  • Ms Margot's Bar & Eats

Things to do

  • 4 outdoor pools
  • Art gallery
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • TV in common areas
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10,764 square feet of conference space
  • 4 meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open select days
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Lift (109 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (84 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 93 floors
  • Banquet hall
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Meal delivery service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 300 per accommodation, per stay (for stays between 1 January and 31 December)

We've listed all charges provided to us by the property.

The listed deposit applies to 3 Bedrooms, 2 Bathrooms Residence Ocean View bookings. The general deposit is AUD 100 per stay for hotel rooms and 1 Bedroom Residence bookings and AUD 200 for 2 Bedrooms Residence bookings.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 45 for adults and from AUD 22.5 for children
  • Self-parking fee: AUD 27 per night (in/out privileges)
  • Valet parking fee: AUD 45 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. On-site parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel Surfers Paradise
Hilton Surfers Paradise
Hilton Surfers Paradise Hotel
Hotel Hilton Surfers Paradise
Surfers Paradise Hilton
Surfers Paradise Hilton Hotel
Hilton Surfers Paradise Hotel & Residences Gold Coast
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Residences Gold Coast
Hilton Surfers Paradise
Hilton Surfers Paradise Hotel Residences
Hilton Surfers Paradise Hotel & Residences Resort
Hilton Surfers Paradise Hotel & Residences Surfers Paradise

Frequently asked questions

What is the cancellation policy at Hilton Surfers Paradise Hotel & Residences?

Hilton Surfers Paradise Hotel & Residences offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Surfers Paradise Hotel & Residences?

As of 10 May 2025, prices found for a 1-night stay for 2 adults at Hilton Surfers Paradise Hotel & Residences on 5 Jun 2025 start from NZ$248.13, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Surfers Paradise Hotel & Residences?

Yep, Hilton Surfers Paradise Hotel & Residences has a self car park with in/out privileges for AUD 27 per night. Onsite parking is limited.

Are there any beaches close to Hilton Surfers Paradise Hotel & Residences?

Yep, Hilton Surfers Paradise Hotel & Residences is a short 5-minute walk from Surfers Paradise Beach. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find boat tours.

Is there a spa on site at Hilton Surfers Paradise Hotel & Residences?

Yep, eforea spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Hilton Surfers Paradise Hotel & Residences have a pool?

Take your pick from 4 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 6:00 AM to 10:00 PM.

Does Hilton Surfers Paradise Hotel & Residences have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hilton Surfers Paradise Hotel & Residences?

Hilton Surfers Paradise Hotel & Residences features 4 outdoor pools, a full-service spa and an indoor pool. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Hilton Surfers Paradise Hotel & Residences a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Hilton Surfers Paradise Hotel & Residences.

Is Hilton Surfers Paradise Hotel & Residences family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds in the guestrooms, it's no surprise that Hilton Surfers Paradise Hotel & Residences is a hit with families.

Does Hilton Surfers Paradise Hotel & Residences serve breakfast?

You bet, our guests adore the buffet breakfast here! Offered daily from 7:00 AM to 10:30 AM, this is the spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Hilton Surfers Paradise Hotel & Residences?

No, Hilton Surfers Paradise Hotel & Residences does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Surfers Paradise Hotel & Residences?

Yep, they've got a lounge bar and an onsite restaurant that serves seafood. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Surfers Paradise Hotel & Residences?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hilton Surfers Paradise Hotel & Residences?

No, only service animals are allowed.

Hilton Surfers Paradise Hotel & Residences Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 544 out of 1006 reviews
Rating 8 - Good. 221 out of 1006 reviews
Rating 6 - Okay. 115 out of 1006 reviews
Rating 4 - Poor. 66 out of 1006 reviews
Rating 2 - Terrible. 60 out of 1006 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Amy

Travelled with family
Liked: Amenities, property conditions & facilities
It is located in middle of nightclub area so couldn’t sleep Friday and Saturday night because of noise. And Sunday was loud too just not for as long. Was disappointed as wanted a relaxing and refreshing break but left very exhausted and tired.
Stayed 6 nights in Apr 2025

8/10 Good

Goce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton hotel is very well positioned in Gold Coast. It is in the middle of the action. Staff are very friendly. The room was serviced everyday, however I found some leftover piece of food on the floor next to the bed head. I assume it was from the previous guests as I did not eat on the bed. I noticed it when I dropped my mobile on the floor next to the bed. On the positive side, on arrival, the reception gave me excellent room with ocean view. I will stay there again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff friendly
Stayed 1 night in Apr 2025

10/10 Excellent

Rubo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2025

10/10 Excellent

Jarrad

Liked: Cleanliness
Stayed 2 nights in Apr 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Selina

Liked: Cleanliness, staff & service, property conditions & facilities
The only reason for choosing good for property facilities was because we had to organise for our fridge to be fixed.
Stayed 1 night in Apr 2025

10/10 Excellent

DENIZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing Dave and Julie were exceptional with professionalism charisma and pure representation of a hotel with a name...amazing service with a smile
Stayed 1 night in Apr 2025

8/10 Good

Yanchun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it’s a great experience. The only problem is the noise. First night we were in a two bedroom apartment and air conditioner was loud. We talked to the staff and Yumi helped us upgrade to a higher category apartment with super ocean view, however, it’s the noise problem again, but it was the terrible howling noise from the neighbours apartment when they had shower with bathroom fan on between 3am and 5am. We were waken up every night which was really annoying. The sound proofing definitely needs more attention. Thanks a lot to Yumi who helped us and you deserve a 5 star.
Stayed 4 nights in Apr 2025

2/10 Terrible

Wes

Travelled with group
Disliked: Amenities, property conditions & facilities
We booked for 2 adults and 2 kids,we were given a double bed for the girls and a king to share for parents,the b2 level smells of faeces,our room stunk of mould the spa was filthy and smelt,the elevators are old and stink,over all it wrecked our holiday and wouldn't stay at Hilton again,rip off
Stayed 2 nights in Apr 2025

10/10 Excellent

Shauna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay so much! Our 3 kids say they won’t stay anywhere else on the GC.
Stayed 4 nights in Mar 2025

4/10 Poor

Jodie

Disliked: Cleanliness, staff & service, property conditions & facilities
Every day I had to chase the housekeeping department asking when the room would be serviced. When they finaly came to the room it was after 4.00pm. Room wasn't dusted or vacuumed for ten days. Curtians were broken and after numerous times asking the housekeeping department to repair them I had to ask to talk to the manager regarding these issues. They gifted us a $100 dining credit and two bottles of juice but after check out they charged my credit card the $100 dining credit which I'm still waiting to be credited back.
Stayed 10 nights in Mar 2025

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Room
Stayed 1 night in Mar 2025

10/10 Excellent

Irshad

Stayed 1 night in Feb 2025

4/10 Poor

Darryl

Stayed 2 nights in Feb 2025

8/10 Good

Chutipol

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good breakfast, however room cleanliness need to be more deep cleaning we can see a lot of dust around the corner, yes a lot of dust
Stayed 3 nights in Feb 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, special mention to Kim in the executive lounge, she was unreal with her service, we have never felt so welcomed in lounge before!!!! Thanks Kim
Stayed 1 night in Feb 2025

6/10 Okay

Danelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Ghazi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay will be back later on this year
Stayed 2 nights in Feb 2025

8/10 Good

Carmel

Stayed 1 night in Feb 2025

10/10 Excellent

Salma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was really nice location nd nice hotel
Stayed 2 nights in Feb 2025

6/10 Okay

Steve

Stayed 3 nights in Jan 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great view and location

Amazing ocean view room with access to the lounge . Nothing was too much trouble - great location and impeccable service
Stayed 3 nights in Feb 2025

6/10 Okay

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 2 nights in Jan 2025

10/10 Excellent

jagjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in sea facing executive room. Fantastic panoromic view from level 12 though we were not at higher levels but still view was serene. Only minor issue that we had was noise at the evenings from party revellers and street noise as it is the busiest block in the surfer paradise. Hotel room, view, morning sunrise view from the bed, their breakfast and lite canopy treat at the evening are just awesome.
Stayed 2 nights in Jan 2025