2/10 Terrible
Taylor
Travelled with family and small children
25 Apr 2026
My issues are only related to the managing company - Holiday Rentals Surfers Paradise. What a disgrace. Most incompetent company. Fridge didn’t work - response from Tony the director is what would you like me to do about that? Bathroom was literally flooding into the hallway, no response to multiple messages. Dishwasher had 50mm of undrained water from previous guest and was unclean.
Having an unstaffed office, a text only line and phone numbers that goes straight to voicemail says it all.
Tony has zero customer service, refused to discuss a refund and unwilling to fix maintenance issues. Having a flooding bathroom and no fridge isn’t acceptable. Embarrassment of a company who obviously enjoy trying to make peoples holidays difficult.


Taylor
Stayed 6 nights in Apr 2026



























