Pet friendly accommodation in Ponsonby

When I opened the door to the room I was immediately hit with the sewer smell! The room was pitch black as the blackout curtains were drawn. A previous guest's room card folder was on the floor. Some of the light switches didn't work. The heat was difficult to adjust but I found an additional comforter. For what I paid, I was extremely disappointed and when I complained, the response was disappointing. The restaurant in the lobby had an odd selection and smelled like an old fish fry. The hallway on my floor was full of dirty discarded dishes from room service and abandoned luggage trolleys.

.

Really lovely hotel. Good location close to many shops and restaurants. Very clean. Friendly staff. Nice rooms with good beds.