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5.0 out of 5

"Really cool decor. Staff in restaurant for dinner were excellent. " More

By a verified traveller on Fri 02 Aug 2019

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Hotel Description

A luxury stay in Rotorua awaits you at Black Swan Lakeside Boutique Hotel. You'll be 0.8 km (0.5 mi) from Lake Rotorua and 2.2 km (1.4 mi) from Skyline Rotorua. Highlights at this beachfront lodge include 2 spa tubs, a full-service spa, and a restaurant.

All 9 soundproofed rooms feature LCD TVs with digital channels, and you can enjoy free WiFi, iPod docks, and DVD players. Minibars provide free refreshments, and room service is also available. Select Comfort beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and rainfall showerheads. Separate bathtubs and showers, espresso makers, and down comforters are also available.

A relaxing visit to Black Swan Day Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and aromatherapy. The fine-dining restaurant, Black Swan, is open for breakfast, lunch, and dinner. For a drink, you can stop by the lodge's own lounge bar. Spend the day at the beach and enjoy the onsite outdoor swimming pool, marina, and pool loungers. Added amenities include free WiFi in public areas and a snack bar/deli. Each morning free cooked-to-order breakfast is offered between 7:30 AM and 10 AM. There's also the convenience of an airport shuttle.

Within a 30-minute drive of this 5-star Rotorua lodge, attractions include Polynesian Spa and Lake Rotoiti.

Deluxe Room, Non Smoking, Patio

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$570* Per night/room 17 Jun. - 18 Jun.

Premium Room, Non Smoking, Balcony (Premium Lakefront)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Studio, Balcony (Lakeview Room)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Bedrooms, Connecting Rooms, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Black Swan Lakeside Boutique Hotel ratings based on 6 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Black Swan Lakeside Boutique Hotel

Everyone (1) Couples (5)
5 out of 5
Really cool decor. Staff in restaurant for dinner were excellent.

Posted by on 2 Aug. 2019

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Comment from Hotel Management

7 Aug. 2019 by Guest Relations.

Hi There. Thanks for staying here with us at the Black Swan. We really appreciate your feedback We love your comment about the Decor it gives our guests that extra luxury feel we think. We will be sure pass on your regards to our staff. Thanks again. Black Swan Hotel

5 out of 5

Beautiful lodge on the lake front

Pros: Very friendly staff, nothing was too much trouble. Location is beautiful, with lovely gardens and views across the lake.
Spontaneous trip to Rotorua led us to this hotel for one night. It was a great find and I will definitely be returning as we wish we could have stayed longer. Would be even more gorgeous when the roses are out.

Posted by , from Auckland on 6 Sep. 2015

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5 out of 5
Pros: Setting beside lake & excellent service from Gretchen, Manager
Cons: Our stay wasn't long enough, only 3 days
Location: Perfect, Away from it all, Outstanding
Facilities: Top of the line, Outstanding; Value: Fantastic; Service: Go the extra mile, Outstanding; Cleanliness: Immaculate, Pristine, Beautiful; Superb service, nothing too much trouble

Posted by , from New Zealand - Wellington on 23 Apr. 2014

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5 out of 5
Pros: From arrival to departure was fabulous, the best.
Cons: Not able to stay much longer!!
Location: Perfect
Facilities: Top of the line, Outstanding; Value: Great deal, Fantastic; Service: Flawless, Remarkable, Outstanding; Cleanliness: Gleaming, Pristine, Beautiful; The whole package was fabulous and the service was second to none.

Posted by , from New Zealand - Auckland on 19 Jul. 2012

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5 out of 5
Pros: Awesome service great location and private
Cons: Leaving this great place
Location: Perfect, Inspiring, Outstanding, Lake edge
Facilities: Brand new, Top of the line, Outstanding; Value: Fantastic, Amazing; Service: Go the extra mile, Outstanding, Phenomenal; Cleanliness: Immaculate, Beautiful; Awesome great fantastic personal service

Posted by , from New Zealand - Bay of Plenty on 9 Jul. 2012

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5 out of 5
Pros: The Austrian host was delightful. The place was beautifully appointed
Cons: Not one single comfy sofa to snuggle up on, in our room or in the lounges
Location: Tranquil, Good views
Facilities: Brand new, Top of the line, Home away from home; Value: Acceptable price; Service: Go the extra mile, Outstanding; Cleanliness: Spotless, Immaculate;

Posted by , from New Zealand - Auckland on 18 Apr. 2012

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About the Black Swan Lakeside Boutique Hotel

Location 171 Kawaha Point Road, Rotorua, 3010

Property Features

Black Swan Lakeside Boutique Hotel offers its guests a full-service spa, a marina, and 2 spa tubs. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. Event space at this lodge measures 215 square feet (20 square meters) and includes conference space. An outdoor pool, spa services, and a terrace are also featured at the luxury Black Swan Lakeside Boutique Hotel. An area shuttle within 5 kilometers and an airport shuttle (available 24 hours) are available for a fee. Smoking is allowed in designated areas at this Colonial Rotorua lodge.

  • 1 building
  • 9 guestrooms or units
  • 2 levels
  • 215 sq ft of conference space
  • 20 sq m of conference space
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport shuttle, area shuttle within 5 kilometers, and shopping center shuttle available for a surcharge

Room Amenities

Black Swan Lakeside Boutique Hotel offers 9 accommodations with iPod docking stations and DVD players. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch LCD televisions come with digital channels. Espresso makers and minibars (stocked with some free items) are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Select Comfort beds
  • Deep soaking tub
  • Stocked minibar (select free items)
  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • DVD player
  • Espresso maker
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7:30 AM to 10 AM.

Black Swan - Overlooking the ocean, this fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 1
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:30 PM

Special check-in instructions:

The front desk is open daily from 7:30 AM - 9:30 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:30 AM - 9:30 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: NZD 100 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Black Swan Boutique
  • Black Swan Lakeside Boutique
  • Black Swan Lakeside Boutique Rotorua
  • Black Swan Lakeside Lodge Boutique Hotel
  • Black Swan Lakeside Lodge Boutique Hotel Rotorua
  • Black Swan Lakeside Boutique Hotel Rotorua
  • Black Swan Lakeside Boutique Hotel
  • Black Swan Lakeside Rotorua
  • Black Swan Lakeside Boutique Hotel Lodge
  • Black Swan Lakeside Boutique Hotel Rotorua
  • Black Swan Lakeside Boutique Hotel Lodge Rotorua

You should know

  • Black Swan Lakeside Boutique Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the lodge before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Boutique & Lodge property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.