For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
A luxury stay in the heart of Rotorua awaits you at Prince's Gate Hotel. Within just a 10-minute stroll, you'll find popular attractions like Tamaki Maori Village and Polynesian Spa. Highlights at this family-friendly hotel include 2 restaurants, 3 outdoor swimming pools and an indoor swimming pool.
LCD TVs with digital channels are featured in all 50 individually decorated rooms, and you can enjoy free WiFi, in-room childcare and free newspapers. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and room service. Nice touches to enhance your stay include free toiletries and premium bedding. Additionally, free local calls, fans and hairdryers are available.
The restaurant, Nellie Budd Restaurant, is open for dinner. Duke's Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the spa tub, sauna, seasonal outdoor swimming pool and kids' swimming pool. A conference centre and a business centre are among the business amenities offered. Other amenities include free WiFi in public areas, a coffee shop/café and a snack bar/deli. Full breakfast is available daily between 7 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle.
Attractions within a 15-minute drive of this 4.5-star Rotorua hotel include Skyline Rotorua and Lake Rotoiti.
I loved the old world charm of the building, with its close attention to detail. First rate staff and an excellent chef made the stay memorable
Posted by a verified traveller on 18 Aug. 2019
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Comment from Hotel Management
19 Aug. 2019
by Yuri
Dear guest
Thank you for taking the time to comment on your recent stay with us. We really appreciate your feedback and hope to welcome you back to the Prince's Gate Hotel soon
Kind regards
Yuri Ponstijn
Asst General Manager
4 out of 5
Amazing old building but rooms need modernising. Staff were friendly and very helpful - excellent breakfast
Posted by a verified traveller on 6 Aug. 2019
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Comment from Hotel Management
6 Aug. 2019
by Yuri
Dear guest
Thank you for posting your feedback on your recent stay with us. We appreciate it and hope to see you again soon
Kind regards
Hotel Management
5 out of 5
Great place with the old charm,
Recommend for anyone
Great with toddlers also
Posted by a verified traveller on 4 Aug. 2019
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Comment from Hotel Management
5 Aug. 2019
by Yuri
Dear guest
Thank you for your feedback. We hope to see you again soon
Kind regards
Hotel Management
5 out of 5
The 19th century buidling has lots of charm. It is currently under construction so not all avail however the staff was extremly nice and accomodating. We loved our stay, hot pools and thank you for the upgrade.
Posted by a verified traveller on 4 Aug. 2019
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Comment from Hotel Management
5 Aug. 2019
by Yuri
Dear guest
Thank you for taking the time to leave your feedback on your recent stay with us. We are glad to read you enjoyed your time with us. We are working hard to make the Hotel an even better place to stay and hope we get to welcome you back to the Hotel in the future
Kind regards
Yuri Ponstijn
Asst General Manager
5 out of 5
Everything about here is amazing and different. As it has its own style about it. Which is warm and cozy.
Posted by a verified traveller on 27 Jul. 2019
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Comment from Hotel Management
27 Jul. 2019
by Yuri
Dear guest
Thank you for taking the time to leave your feedback on your recent stay with us. We appreciate you taking the time to do this. We hope to see you again soon and have you enjoy another great stay with us
Kind regards
Hotel Management
5 out of 5
Staff and service provided was excellent.. please keep up the good work and that the same attitude always
Posted by a verified traveller on 24 Jul. 2019
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Comment from Hotel Management
25 Jul. 2019
by Yuri
Dear guest
Thank you for your wonderful feedback on your recent stay with us. I appreciate you taking the time to do this. We are aiming to keep up to the good for the foreseeable future and are trying our best to make improvements to the Hotel which will enhance our guests experience's
We hope to see you again soon
Kind regards
Yuri Ponstijn
Asst General Manager
4 out of 5
Great location. My room was small only one window above the door. But value for money in a tourist hot spot was good. Grand old hotel amazing wood work would have been very formal in its time. A lot being spent painters were there nice to see it being kept in its heritage. Great hot pools on site .
Posted by a verified traveller on 21 Jul. 2019
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Comment from Hotel Management
22 Jul. 2019
by Yuri
Dear guests
Thank you for taking the time to leave your feedback on your recent stay. I am glad you found your room value for money even though it was on the small side. Our snug rooms are definitely not the biggest rooms we have on offer. We are spending a lot of time restoring the Hotel at the moment and I really appreciate you noticed the work we are doing. We hope to see you again soon and have you experience the improvements we have made first hand
Kind regards
Hotel Management
5 out of 5
Old building with character and very welcoming.
Loved the history
Posted by a verified traveller on 12 Jul. 2019
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Comment from Hotel Management
14 Jul. 2019
by Gurinder S
Dear Guest
Thank you for your feedback and for staying with us.
Kind Regards
5 out of 5
The upgrade was amazing and unexpected thank you the staff were so friendly and helpful
Posted by a verified traveller on 11 Jul. 2019
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Comment from Hotel Management
12 Jul. 2019
by Yuri
Thank you for your feedback on your recent stay with us. We love getting this kind of feedback and we would love to accommodate you again in the near future and have you experience another great stay
Kind regards
Hotel Management
2 out of 5
Charged for stay prior to arriving (in spite of booking the “pay when you stay - 100% refundable” on Wotif. When I asked for an explanation I was told that it was ‘hotel policy’ to charge two days prior. I said that this was contrary to the booking agents advertisement. Was given two free drinks. Room was beyond tired with lifted wall paper with marks, carpet that smelt old and dusty, seal lifting away from the bathroom tap, there was a lot of dirt and wear in the bathroom tiles grout and the fittings are very old and worn.
Outside our room. There was a lot of scaffolding/building equipment laying around, gardens were overgrown. The private spa was filthy - shell fragments, rocks and dirt in the bottom of the pool - a lot of it. Back staircase has a rotten step and is very wobbly - not safe at all. Broken pieces of the building were lying in the back garden.
Overall - service was okay (ish). The night clerk was helpful as was the lady on the front desk when we checked out. Perhaps it would pay to train staff on conflict resolution as the girl in the front desk when we checked in was beyond useless when we queried the room charge variance between hotel policy and the booking companies policy/advertisement. No tea explanation was forthcoming.
Not worth the money - $186 for one night could have been better spent at another establishment.
Princes Gate Hotel should update their website with current photos of their hotel showing the actual room quality.
Posted by a verified traveller on 7 Jul. 2019
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Comment from Hotel Management
9 Jul. 2019
by Phil
Dear guest
Thank you for your feedback on your recent stay with us. I am very sorry to hear about the issues you encountered before and during your stay. I did check on the booking and found that reservations accidentally marked your booking to be charged before arrival. I also saw the notes on the booking that mentioned you spoke to somebody the day before you stayed with us. I believe this person apologised for the inconvenience as this was a mistake made by our reservations team. I truly regret this happened and I have spoken with the team about this incident. I also spoke with the receptionist in regards to the conversation you had with her. It is definitely not our policy to charge two days prior. We use the booking terms and conditions from the third party websites however do charge for the non refundable bookings. That is were the mistake was made unfortunately. We are also reviewing the room you stayed in as your comments are taken very seriously and help us get better at what we do. We are in the middle of extensive refurbishments and are going through all areas to make sure our guests get the experience they deserve and expect
We truly hope we get to accommodate you again in the future and show you all the improvements we have made. If you do decide to stay with us again please contact me personally so I can look after your booking
Kind regards
Phil Agent
General Manager
Prince's Gate Hotel offers its guests 3 the outdoor swimming pools, an indoor pool, a spa tub, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi and wired Internet are free in public spaces. You'll find a business centre on site. A kid's pool, a seasonal outdoor pool, and spa services are also featured at the luxury Prince's Gate Hotel. A round-trip airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available. This 4.5-star Rotorua hotel is smoke free.
50 guestrooms or units
2 levels
2 buildings
2 dining venues
Built in 1897
Bar by the pool
Bar or lounge
Coffee shop
Deli
Childcare (surcharge)
Conference centre
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff members are multilingual
Storage area for luggage
Front desk safe
Tour and ticket information
Concierge
Wedding services available
Library
Terrace
Garden
BBQ grill(s)
Outdoor picnic space
Newspapers in lobby (free)
Fireplace in lobby
Television in lobby
Bellhop
Smoking in designated areas
No smoking on site
Family Friendly Amenities
Family property
Number of outdoor pools - 3
Indoor pool
Children's pool
Free WiFi
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Refrigerator
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
, Free wired Internet
Airport: Rotorua (ROT-Rotorua Regional) (9 km / 5.6 mi)
Property shuttles: Airport shuttle and area shuttle
Parking: Free self parking and extended parking; valet parking available for a surcharge
Room Amenities
Prince's Gate Hotel offers 50 forms of air-conditioned accommodation with minibars and free newspapers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with premium digital channels. Bathrooms include complimentary toiletries and a hairdryer. This Rotorua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and fans. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
Minibar
In-room dining (limited hours)
LCD television
Digital channels
Premium channels
Fridge
Electric kettle
Luxury bedding
Hypo-allergenic bedding
Cribs (surcharge)
Housekeeping (daily)
Newspapers (free)
Local calls (free)
Childcare in room (surcharge)
Hairdryer
Toiletries (free)
Telephone
Iron and ironing board
Desk
Air conditioning
Fan
Unique furnishings
Unique decor
Connecting rooms available
Food & Drink
For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.
Nellie Budd Restaurant – This poolside restaurant only serves dinner.Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required.
Duke's Restaurant – This poolside restaurant serves breakfast, brunch, lunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required. Open daily.
Duke's Bar – This bar only serves light fare. Open daily.
Room service (during limited hours) is available.
Spa Services
Sauna in spa
Outdoor public bath (no mineral springs)
Number of hot springs - 4
Hotel Policies
Check-in
Check-in time ends at 10 AM
Check-in time starts at 2 PM
Minimum check-in age is 18
Special check-in instructions:
If you are planning to arrive after 10 PM, please contact the property in advance using the information on the booking confirmation.
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to get details.
Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation.
Airport transport is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Rollaway/extra beds are available for NZD 50.0 per day.
Cribs (infant beds) are available for NZD 15.0 per night.
Pets
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No lifts
Union Pay
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between NZD 6.50 and NZD $30.00 for adults, and NZD 15 and NZD 15 for children (approximately)
Airport shuttle fee: NZD 30 per person (one way)
Valet parking fee: NZD 10 per night
Crib (infant bed) fee: NZD 15.0 per night
Rollaway bed fee: NZD 50.0 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Princes Gate
Princes Gate Hotel
Princes Gate Hotel Rotorua
Princes Gate Rotorua
Princes Gate
Prince's Gate Hotel Rotorua
Prince's Gate Rotorua
Prince's Gate
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
National Rating
Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
