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4.3 out of 5

"Historic building is beautiful, loved all the old telephones scattered around plus original phone box.lovely photos on the walls telling the story of ... " More

By a verified traveller on Sun 30 May 2021

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Hotel Description

A luxury stay in the heart of Rotorua awaits you at Prince's Gate Hotel. You'll be 0.5 km (0.3 mi) from Polynesian Spa and 4.6 km (2.9 mi) from Skyline Rotorua. Highlights at this family-friendly hotel include 2 restaurants, 3 outdoor swimming pools, and an indoor swimming pool.

You can enjoy LCD TVs with digital channels, and all 50 individually decorated rooms feature free WiFi, in-room childcare, and free newspapers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and room service. Nice touches to enhance your stay include bathrobes and designer toiletries, while premium linens invite a good night's rest. Free local calls, fans, and safes are also available.

The restaurant, Nellie Budd Restaurant, is open for dinner. Duke's Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the spa tub, sauna, seasonal outdoor swimming pool, and kids' swimming pool. Business amenities include a conference center and a business center. Added amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Each morning full breakfast is served between 7 AM and 10 AM. There's also free parking nearby, along with the convenience of an airport shuttle.

Attractions within a 20-minute drive of this 4.5-star Rotorua hotel include Lake Rotorua and Lake Rotoiti.

Snug Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
NZ$106* Per night/room 1 Jul. - 2 Jul.

Duchess Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

One Bedroom Suite (In Adjacent Building)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Two Bedroom Suite (In Adjacent Building)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Designer Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Two Bedroom Suite (In Adjacent Building)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Prince's Gate Hotel ratings based on 183 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Prince's Gate Hotel

Everyone (114) Couples (46) Family (19)
4 out of 5

Posted by on 10 Jun. 2021

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5 out of 5
Historic building is beautiful, loved all the old telephones scattered around plus original phone box.lovely photos on the walls telling the story of the place.. The hotel was central so could walk to most places. Staff where very friendly and helpful ..

Posted by on 30 May 2021

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5 out of 5
A fantastic place to stay- exceeded expectation. The two bed apartment was large and stylish, in an environment that was timeless, luxurious and well maintained. The service was friendly and impeccable and the location was central.

Posted by on 28 May 2021

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5 out of 5
The character of the building yet modern facilities. Loved the fires and staff are excellent. Food is great too

Posted by on 23 May 2021

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4 out of 5
Centrally located, clean, comfortable and well-appointed. Our only complaint was the very limited range of TV channels (free-to-air only).

Posted by on 27 Apr. 2021

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5 out of 5
Very much a surprise package. Everything is excellent. Friendly staff, great rooms, heritage property, thermal pools, bar and fantastic location.

Posted by on 21 Apr. 2021

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Comment from Hotel Management

25 Apr. 2021 by Gurinder S

Dear Guest Thank you for your lovely feedback. We are pleased to read you had an enjoyable stay with us and also enjoyed our onsite facilties. We look forward to having you stay with us sometimes soon again. Yours Sincerely Gurinder Singh Front Office Manager

5 out of 5
Classic and beautiful rooms

Posted by on 14 Apr. 2021

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Comment from Hotel Management

17 Apr. 2021 by Gurinder S

Dear Guest Thank you for your lovely feedback on your stay with us. Much appreciated. Yours sincerely Gurinder Singh Front Office Manager

4 out of 5
I have started here before and always get food service A lovely place to Stay

Posted by on 13 Apr. 2021

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Comment from Hotel Management

18 Apr. 2021 by Gurinder S

Dear Guest Thank you for your lovely feedback on your stay with us. We truly appreciate this and we look forward to welcoming you back. Yours Sincerely Gurinder Singh Front Office Manager

5 out of 5
Great value for money and lovely apartment with original features.

Posted by on 12 Apr. 2021

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Comment from Hotel Management

13 Apr. 2021 by Gurinder S

Dear Guest Thank you for your pleasing review. We truly appreciate this and we look forward to welcoming you back. Yours sincerely Gurinder Singh Front Office Manager

4 out of 5
The whole stay was great. Proximity to the town was a big factor for booking

Posted by on 9 Apr. 2021

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Comment from Hotel Management

11 Apr. 2021 by Gurinder S

Dear Guest Thank you for your feedback. Yours sincerely Gurinder Singh Front Office Manager

Property Features

Prince's Gate Hotel offers its guests hot springs, 3 outdoor swimming pools, an indoor pool, and a spa tub. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a business center on site. A children's pool, a seasonal outdoor pool, and a sauna are also featured at the luxury Prince's Gate Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. This Victorian Rotorua hotel is smoke free.

  • 50 guestrooms or units
  • 2 levels
  • 2 buildings
  • 2 dining venues
  • Built in 1897
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free parking nearby

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (9 km / 5.6 mi)
  • Property shuttles: Airport shuttle and area shuttle

Room Amenities

Prince's Gate Hotel offers 50 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with premium digital channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Fan
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 10 AM.

Nellie Budd Restaurant - This poolside restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required.

Duke's Restaurant - This poolside restaurant serves breakfast, brunch, lunch, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required. Open daily.

Duke's Bar - This bar serves light fare only. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Sauna in spa
  • Outdoor public bath (no mineral springs)
  • Number of hot springs - 4
  • Indoor private bath (no mineral springs)
  • Outdoor private bath (no mineral springs)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 AM

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for NZD 50.0 per day.
  • Cribs (infant beds) are available for NZD 15.0 per day.

Pet Policy

  • Pets and service animals are not allowed at Prince's Gate Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • No lifts
  • Service animals not allowed
  • One child stays free
  • Debit cards
  • UnionPay
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 30 and NZD 30 for adults, NZD 15 and NZD 15 for children (approximately)
  • Airport shuttle fee: NZD 30 per person (one way)
  • Crib (infant bed) fee: NZD 15.0 per day
  • Rollaway bed fee: NZD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Princes Gate
  • Princes Gate Hotel
  • Princes Gate Hotel Rotorua
  • Princes Gate Rotorua
  • Princes Gate
  • Prince's Gate Hotel Rotorua
  • Prince's Gate Rotorua
  • Prince's Gate
  • Prince's Gate Hotel Hotel
  • Prince's Gate Hotel Rotorua
  • Prince's Gate Hotel Hotel Rotorua

You should know

  • Hot springs access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.