4.3 out of 5

"Gorgeous historic building - great staff. We really enjoyed our stay. " More

By a verified traveller on Mon 20 Aug 2018

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Hotel Description

A luxury stay in the heart of Rotorua awaits you at Prince's Gate Hotel. Within just a 10-minute stroll, you'll find popular attractions like Tamaki Maori Village and Polynesian Spa. Highlights at this family-friendly hotel include 2 restaurants, 3 outdoor swimming pools and an indoor swimming pool.

LCD TVs with digital channels are featured in all 50 individually decorated rooms, and you can enjoy free WiFi, in-room childcare and free newspapers. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and room service. Nice touches to enhance your stay include free toiletries and premium bedding. Additionally, free local calls, fans and hairdryers are available.

The restaurant, Nellie Budd Restaurant, is open for dinner. Duke's Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the spa tub, sauna, seasonal outdoor swimming pool and kids' swimming pool. A conference centre and a business centre are among the business amenities offered. Other amenities include free WiFi in public areas, a coffee shop/café and a snack bar/deli. Full breakfast is available daily between 7 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 15-minute drive of this 4.5-star Rotorua hotel include Skyline Rotorua and Lake Rotoiti.

Snug Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
NZ$70* Per night/room 27 Aug. - 28 Aug.

Premium Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

One Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Designer Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Prince's Gate Hotel ratings based on 528 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Prince's Gate Hotel

Everyone (228) Couples (234) Business (1) Family (65)
5 out of 5
I loved the old world charm of the building, with its close attention to detail. First rate staff and an excellent chef made the stay memorable

Posted by on 18 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by Yuri

Dear guest Thank you for taking the time to comment on your recent stay with us. We really appreciate your feedback and hope to welcome you back to the Prince's Gate Hotel soon Kind regards Yuri Ponstijn Asst General Manager

4 out of 5
Amazing old building but rooms need modernising. Staff were friendly and very helpful - excellent breakfast

Posted by on 6 Aug. 2019

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Comment from Hotel Management

6 Aug. 2019 by Yuri

Dear guest Thank you for posting your feedback on your recent stay with us. We appreciate it and hope to see you again soon Kind regards Hotel Management

5 out of 5
Great place with the old charm, Recommend for anyone Great with toddlers also

Posted by on 4 Aug. 2019

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Comment from Hotel Management

5 Aug. 2019 by Yuri

Dear guest Thank you for your feedback. We hope to see you again soon Kind regards Hotel Management

5 out of 5
The 19th century buidling has lots of charm. It is currently under construction so not all avail however the staff was extremly nice and accomodating. We loved our stay, hot pools and thank you for the upgrade.

Posted by on 4 Aug. 2019

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Comment from Hotel Management

5 Aug. 2019 by Yuri

Dear guest Thank you for taking the time to leave your feedback on your recent stay with us. We are glad to read you enjoyed your time with us. We are working hard to make the Hotel an even better place to stay and hope we get to welcome you back to the Hotel in the future Kind regards Yuri Ponstijn Asst General Manager

5 out of 5
Everything about here is amazing and different. As it has its own style about it. Which is warm and cozy.

Posted by on 27 Jul. 2019

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Comment from Hotel Management

27 Jul. 2019 by Yuri

Dear guest Thank you for taking the time to leave your feedback on your recent stay with us. We appreciate you taking the time to do this. We hope to see you again soon and have you enjoy another great stay with us Kind regards Hotel Management

5 out of 5
Staff and service provided was excellent.. please keep up the good work and that the same attitude always

Posted by on 24 Jul. 2019

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Comment from Hotel Management

25 Jul. 2019 by Yuri

Dear guest Thank you for your wonderful feedback on your recent stay with us. I appreciate you taking the time to do this. We are aiming to keep up to the good for the foreseeable future and are trying our best to make improvements to the Hotel which will enhance our guests experience's We hope to see you again soon Kind regards Yuri Ponstijn Asst General Manager

4 out of 5
Great location. My room was small only one window above the door. But value for money in a tourist hot spot was good. Grand old hotel amazing wood work would have been very formal in its time. A lot being spent painters were there nice to see it being kept in its heritage. Great hot pools on site .

Posted by on 21 Jul. 2019

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Comment from Hotel Management

22 Jul. 2019 by Yuri

Dear guests Thank you for taking the time to leave your feedback on your recent stay. I am glad you found your room value for money even though it was on the small side. Our snug rooms are definitely not the biggest rooms we have on offer. We are spending a lot of time restoring the Hotel at the moment and I really appreciate you noticed the work we are doing. We hope to see you again soon and have you experience the improvements we have made first hand Kind regards Hotel Management

5 out of 5
Old building with character and very welcoming. Loved the history

Posted by on 12 Jul. 2019

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Comment from Hotel Management

14 Jul. 2019 by Gurinder S

Dear Guest Thank you for your feedback and for staying with us. Kind Regards

5 out of 5
The upgrade was amazing and unexpected thank you the staff were so friendly and helpful

Posted by on 11 Jul. 2019

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Comment from Hotel Management

12 Jul. 2019 by Yuri

Thank you for your feedback on your recent stay with us. We love getting this kind of feedback and we would love to accommodate you again in the near future and have you experience another great stay Kind regards Hotel Management

2 out of 5
Charged for stay prior to arriving (in spite of booking the “pay when you stay - 100% refundable” on Wotif. When I asked for an explanation I was told that it was ‘hotel policy’ to charge two days prior. I said that this was contrary to the booking agents advertisement. Was given two free drinks. Room was beyond tired with lifted wall paper with marks, carpet that smelt old and dusty, seal lifting away from the bathroom tap, there was a lot of dirt and wear in the bathroom tiles grout and the fittings are very old and worn. Outside our room. There was a lot of scaffolding/building equipment laying around, gardens were overgrown. The private spa was filthy - shell fragments, rocks and dirt in the bottom of the pool - a lot of it. Back staircase has a rotten step and is very wobbly - not safe at all. Broken pieces of the building were lying in the back garden. Overall - service was okay (ish). The night clerk was helpful as was the lady on the front desk when we checked out. Perhaps it would pay to train staff on conflict resolution as the girl in the front desk when we checked in was beyond useless when we queried the room charge variance between hotel policy and the booking companies policy/advertisement. No tea explanation was forthcoming. Not worth the money - $186 for one night could have been better spent at another establishment. Princes Gate Hotel should update their website with current photos of their hotel showing the actual room quality.

Posted by on 7 Jul. 2019

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Comment from Hotel Management

9 Jul. 2019 by Phil

Dear guest Thank you for your feedback on your recent stay with us. I am very sorry to hear about the issues you encountered before and during your stay. I did check on the booking and found that reservations accidentally marked your booking to be charged before arrival. I also saw the notes on the booking that mentioned you spoke to somebody the day before you stayed with us. I believe this person apologised for the inconvenience as this was a mistake made by our reservations team. I truly regret this happened and I have spoken with the team about this incident. I also spoke with the receptionist in regards to the conversation you had with her. It is definitely not our policy to charge two days prior. We use the booking terms and conditions from the third party websites however do charge for the non refundable bookings. That is were the mistake was made unfortunately. We are also reviewing the room you stayed in as your comments are taken very seriously and help us get better at what we do. We are in the middle of extensive refurbishments and are going through all areas to make sure our guests get the experience they deserve and expect We truly hope we get to accommodate you again in the future and show you all the improvements we have made. If you do decide to stay with us again please contact me personally so I can look after your booking Kind regards Phil Agent General Manager

Property Features

Prince's Gate Hotel offers its guests 3 the outdoor swimming pools, an indoor pool, a spa tub, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi and wired Internet are free in public spaces. You'll find a business centre on site. A kid's pool, a seasonal outdoor pool, and spa services are also featured at the luxury Prince's Gate Hotel. A round-trip airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available. This 4.5-star Rotorua hotel is smoke free.

  • 50 guestrooms or units
  • 2 levels
  • 2 buildings
  • 2 dining venues
  • Built in 1897
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free long-term parking , Free self parking , Valet parking (surcharge) , Free parking nearby

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (9 km / 5.6 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking and extended parking; valet parking available for a surcharge

Room Amenities

Prince's Gate Hotel offers 50 forms of air-conditioned accommodation with minibars and free newspapers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with premium digital channels. Bathrooms include complimentary toiletries and a hairdryer. This Rotorua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and fans. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Fridge
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Fan
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.

Nellie Budd Restaurant – This poolside restaurant only serves dinner.Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required.

Duke's Restaurant – This poolside restaurant serves breakfast, brunch, lunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required. Open daily.

Duke's Bar – This bar only serves light fare. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Sauna in spa
  • Outdoor public bath (no mineral springs)
  • Number of hot springs - 4

Hotel Policies

Check-in

  • Check-in time ends at 10 AM
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 10 PM, please contact the property in advance using the information on the booking confirmation.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to get details.

Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport transport is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for NZD 50.0 per day.
  • Cribs (infant beds) are available for NZD 15.0 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No lifts
  • Union Pay

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 6.50 and NZD $30.00 for adults, and NZD 15 and NZD 15 for children (approximately)
  • Airport shuttle fee: NZD 30 per person (one way)
  • Valet parking fee: NZD 10 per night
  • Crib (infant bed) fee: NZD 15.0 per night
  • Rollaway bed fee: NZD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Princes Gate
  • Princes Gate Hotel
  • Princes Gate Hotel Rotorua
  • Princes Gate Rotorua
  • Princes Gate
  • Prince's Gate Hotel Rotorua
  • Prince's Gate Rotorua
  • Prince's Gate

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.