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4.2 out of 5

"Love the ambience of the place. Also the restaurant is amazing! " More

By a verified traveller on Thu 28 May 2020

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Hotel Description

A luxury stay in the heart of Rotorua awaits you at Prince's Gate Hotel. You'll be 0.5 km (0.3 mi) from Polynesian Spa and 4.6 km (2.9 mi) from Skyline Rotorua. Highlights at this family-friendly hotel include 2 restaurants, 3 outdoor swimming pools, and an indoor swimming pool.

You can enjoy LCD TVs with digital channels, and all 50 individually decorated rooms feature free WiFi, in-room childcare, and free newspapers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and room service. Nice touches to enhance your stay include bathrobes and designer toiletries, while premium linens invite a good night's rest. Free local calls, fans, and safes are also available.

The restaurant, Nellie Budd Restaurant, is open for dinner. Duke's Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the spa tub, sauna, seasonal outdoor swimming pool, and kids' swimming pool. Business amenities include a conference center and a business center. Added amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Each morning full breakfast is served between 7 AM and 10 AM. There's also free parking nearby, along with the convenience of an airport shuttle.

Within a 15-minute drive of this 4.5-star Rotorua hotel, attractions include Lake Rotorua and Lake Rotoiti.

Snug Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
NZ$97* Per night/room 2 Aug. - 3 Aug.

Duchess Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

One Bedroom Suite (In Adjacent Building)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Two Bedroom Suite (In Adjacent Building)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Designer Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Two Bedroom Suite (In Adjacent Building)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Prince's Gate Hotel ratings based on 175 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Prince's Gate Hotel

Everyone (124) Couples (36) Family (12)
5 out of 5
Love the ambience of the place. Also the restaurant is amazing!

Posted by on 28 May 2020

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Comment from Hotel Management

30 May 2020 by Gurinder

Dear Guest Thank you for your fantastic feedback on your stay at the Prince's Gate Hotel. Please visit us sometimes soon again. Kind Regards Gurinder Front Office Manager

4 out of 5

Posted by on 23 May 2020

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Comment from Hotel Management

25 May 2020 by Gurinder S

Dear Guest Thank you for your feedback. Much appreciated. Kind Regards Gurinder Front Office Manager

4 out of 5
The staff were amazing and most helpful when it came to booking our bubble into their pool and for dinner.

Posted by on 22 May 2020

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Comment from Hotel Management

23 May 2020 by Gurinder

Dear Guest Thank you for your fantastic feedback on your recent stay at the Prince's Gate Hotel. I am glad to read the team looked after you and we very much look forward to welcoming you sometime again in the future. Kind Regards Gurinder Front Office Manager

4 out of 5
Lovely character building and room and great location

Posted by on 19 May 2020

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Comment from Hotel Management

23 May 2020 by Gurinder

Dear Guest Thank you for your feedback and for staying with us. Kind Regards Gurinder Front Office Manager

5 out of 5
Great facilities, hot pools, friendly staff and central location

Posted by on 17 May 2020

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Comment from Hotel Management

19 May 2020 by Gurinder S

Dear Guest Thank you for taking the time to leave your feedback, we are very glad to read your feedback and I trust you had an enjoyable stay at the Prince's Gate Hotel. Please visit us sometimes soon again. Kind Regards Gurinder Front Office Manager

3 out of 5
The carpet was saturated and smelt terribly as it had been shampooed. Surely this room should have been unavailable to consumers until it had dried out?

Posted by on 15 Mar. 2020

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Comment from Hotel Management

21 Mar. 2020 by Gurinder S

Dear Guest Thank you for your feedback, it is with feedback such as yours we can ascertain the level of service we provide to our guests. I will talk to our Executive Housekeeper about this as like you said the room should have been unavailable. Please accept our sincere apologies for this. I hope this didn't took away too much of your experience and we hope you enjoyed some local attractions. Kind Regards Gurinder Front Office Manager

4 out of 5

Posted by on 10 Feb. 2020

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Comment from Hotel Management

15 Feb. 2020 by Gurinder S

Dear Guest Thank you for your feedback. Kind Regards Gurinder Front Office Manager

4 out of 5
Love the decor & historic feel to the hotel, lovely room with a balcony

Posted by on 26 Jan. 2020

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Comment from Hotel Management

9 Feb. 2020 by Gurinder S

Dear Guest Thank you for your feedback. Kind Regards Gurinder Front Office Manager

4 out of 5
Excellent location, clean facilities, friendly reception,

Posted by on 8 Jan. 2020

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Comment from Hotel Management

19 Jan. 2020 by Gurinder S

Dear Guest Thank you for your feedback. Kind Regards Gurinder Front Office Manager

3 out of 5
This property is historicly interesting-(though the history written in the booklet didn't seem to tally - being used as a hospital before the flu outbreak. (?) A downstairs room suited us and rear access was convenient.

Posted by on 8 Jan. 2020

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Comment from Hotel Management

19 Jan. 2020 by Gurinder S

Dear Guest Thank you for your lovely feedback. We very much appreciate this and we hope to accommodate you sometimes again soon. Kind Regards Gurinder Front Office Manager

Property Features

Prince's Gate Hotel offers its guests hot springs, 3 outdoor swimming pools, an indoor pool, and a spa tub. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a business center on site. A children's pool, a seasonal outdoor pool, and a sauna are also featured at the luxury Prince's Gate Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. This Victorian Rotorua hotel is smoke free.

  • 50 guestrooms or units
  • 2 levels
  • 2 buildings
  • 2 dining venues
  • Built in 1897
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free parking nearby

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (9 km / 5.6 mi)
  • Property shuttles: Airport shuttle and area shuttle

Room Amenities

Prince's Gate Hotel offers 50 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with premium digital channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Fan
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 10 AM.

Nellie Budd Restaurant - This poolside restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required.

Duke's Restaurant - This poolside restaurant serves breakfast, brunch, lunch, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required. Open daily.

Duke's Bar - This bar serves light fare only. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Sauna in spa
  • Outdoor public bath (no mineral springs)
  • Number of hot springs - 4

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 10:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for NZD 50.0 per day.
  • Cribs (infant beds) are available for NZD 15.0 per day.

Pet Policy

  • Pets and service animals are not allowed at Prince's Gate Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • One child stays free
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No lifts
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 30 and NZD 30 for adults, NZD 15 and NZD 15 for children (approximately)
  • Airport shuttle fee: NZD 30 per person (one way)
  • Crib (infant bed) fee: NZD 15.0 per day
  • Rollaway bed fee: NZD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Princes Gate
  • Princes Gate Hotel
  • Princes Gate Hotel Rotorua
  • Princes Gate Rotorua
  • Princes Gate
  • Prince's Gate Hotel Rotorua
  • Prince's Gate Rotorua
  • Prince's Gate
  • Prince's Gate Hotel Hotel
  • Prince's Gate Hotel Rotorua
  • Prince's Gate Hotel Hotel Rotorua

You should know

  • Hot springs access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.