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4.8 out of 5

"The only thing we didn't like was that the lift was not working. My wife has a mobility issue so we had to stay on the ground floor and had no view. ... " More

By a verified traveller on Wed 13 Oct 2021

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Hotel Description

Quest Rotorua Central places you in the center of Rotorua, steps from Rotorua Night Market and within a short 5-minute stroll of Rotorua Central Mall. Highlights at this aparthotel include in-room kitchenettes, washers/dryers, and free WiFi.

Each apartment is soundproofed and features an LCD TV with digital channels, along with free local calls, a hair dryer, and an iron/ironing board. In-room dining is easy with a kitchenette that comes equipped with a refrigerator, a microwave, and a stovetop. A desk, free toiletries, and a wardrobe or closet are also available.

This business-friendly aparthotel offers free WiFi in public areas, a library, and dry cleaning/laundry services. Additionally, you'll find laundry facilities, free newspapers in the lobby, and tour/ticket assistance. Each morning continental breakfast is available. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4-star Rotorua aparthotel include Rotorua Arts Village and Tamaki Maori Village.

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$160* Per night/room 19 Oct. - 20 Oct.

Directors Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Executive Studio, 1 King Bed, Hot Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 Bedroom, Hot Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Quest Rotorua Central ratings based on 138 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quest Rotorua Central

Everyone (46) Couples (62) Family (28)
5 out of 5
The only thing we didn't like was that the lift was not working. My wife has a mobility issue so we had to stay on the ground floor and had no view. The room light had to be on all the time. Presumably the lift will be mended in due course.

Posted by on 13 Oct. 2021

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Comment from Hotel Management

13 Oct. 2021 by The Quest Team

Dear Neil Thank you for your feedback and patience and understanding whilst our lift was out of order. It's great to hear you enjoyed your stay. We look forward to welcoming you in the future.

4 out of 5
All good.

Posted by on 25 Jul. 2021

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Comment from Hotel Management

25 Jul. 2021 by The Quest Team

Hi Thanks for your review, it's great to hear you enjoyed your stay. We hope we are able to welcome you again soon. Best wishes The Quest Team

5 out of 5
Friendly service and information given re local eateries was very welcomed.

Posted by on 7 Jul. 2021

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Comment from Hotel Management

7 Jul. 2021 by The Quest Team

Hi Thanks for your feedback, it's great to hear you enjoyed your stay and our team were friendly and shared their insider knowledge of Rotorua and it's excellent local eateries. We hope you are able to visit again soon. Best wishes The team at Quest Rotorua Central

4 out of 5
I was disappointed that parking wasnt automatically provided. Also not happy that cheap single ply toilet paper was provided. Also would have preferred sky channels. Very clean and comfortable. Service was very good too

Posted by on 5 Jul. 2021

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Comment from Hotel Management

5 Jul. 2021 by The Quest Team

Hi Thank you for your feedback, it's great to hear your apartment was very clean and comfortable and our team provided great service. As an inner city hotel parking is limited and reservation is recommended. Being situated in the central business district has the added benefit of being a short walk to many of Rotorua's restaurants, bars and tourist arractions We were surprised to hear your comments regarding the toilet paper as this is definitely two-ply. Again, thank you. We hope we are able to welcome you again. Kind regards The Quest Team

5 out of 5
We were running behind schedule as we had hit traffic in the way. The staff was really accommodating as we rang to let them know we’ll be later then Expected

Posted by on 25 Jun. 2021

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Comment from Hotel Management

25 Jun. 2021 by The Quest Team

Hi It's great to hear you enjoyed your stay. We really appreciate it when our guests keep us updated on arrival times so we are able to ensure a smooth check in on arrival, thank you. We hope you are able to visit again. Kind regards The team at Quest Rotorua Central

4 out of 5
Nice big room. Quest is centrally located which was fantastic.

Posted by on 9 Jun. 2021

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Comment from Hotel Management

10 Jun. 2021 by The Quest Team

Hi Thank you for your feedback, it's great to hear you enjoyed your stay. We hope you are able to return again. Kind regards The team at Quest Rotorua Central

5 out of 5
It was great to see cooking utensils with cooking facilities and washing machines, dishwashers and dryers was available. It was worth what I spent during my stay.

Posted by on 6 Jun. 2021

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Comment from Hotel Management

7 Jun. 2021 by The Quest Team

Hi Thanks for your great feedback. We think our kitchen facilities are awesome and our apartments are great value! We hope you are able to visit again. Kind regards The team at Quest Rotorua Central

4 out of 5
Location is very good. Small thing but I think the lift at the hotel may need some attention, very slow.

Posted by on 25 May 2021

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Comment from Hotel Management

29 May 2021 by The Quest Team

Hi Thanks for your feedback, it's great to hear you enjoyed our location. As an older building the lift is serviced regularly as we are only three levels many people prefer to take the stairs as an option. We hope we are able to welcome you again. Kind regards The Quest Team

4 out of 5
Well located for walking. Bathroom small in studio apartment.

Posted by on 20 May 2021

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Comment from Hotel Management

21 May 2021 by The Quest Team

Hi Thanks for your feedback, it's great to hear you enjoyed your stay and were able to walk around our city easily. We hope you are able to visit again in the future. Kind regards The team at Quest Rotorua Central

5 out of 5
Very friendly folks on reception. Room was great. Loved the free movies.

Posted by on 10 May 2021

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Comment from Hotel Management

13 May 2021 by The Quest Team

Hi We appreciate the great feedback - thank you. We hope you are able to visit again in the future. Best wishes The team at Quest Rotorua Central

About the Quest Rotorua Central

Location 1192 Hinemoa Street, Rotorua, 3010

Property Features

Quest Rotorua Central offers its guests a library, tour/ticket assistance, and complimentary newspapers in the lobby. WiFi is free in public spaces. The business-friendly Quest Rotorua Central also features laundry facilities, dry cleaning/laundry services, and a front desk safe. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Rotorua aparthotel is smoke free.

  • 1 building
  • 36 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Quest Rotorua Central offers 36 accommodations with washers/dryers and hair dryers. 43-inch LCD televisions come with digital channels. Accommodations at this 4-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchenette
  • Washer and dryer
  • HD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast daily.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 7:00 PM. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 7:00 PM.
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 25.0 per night.
  • Cribs (infant beds) are available for NZD 10.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Commonly-touched surfaces are cleaned with disinfectant between stays. Contactless check-in and contactless check-out are available.

  • Events/parties not allowed
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: NZD 10 per person (approximately)
  • Covered self parking fee: NZD 15 per night
  • Crib (infant bed) fee: NZD 10.0 per day
  • Rollaway bed fee: NZD 25.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Apartment Rotorua Central
  • Quest Rotorua Central
  • Quest Rotorua Central Apartment
  • Quest Central Apartment
  • Quest Rotorua Central Rotorua
  • Quest Rotorua Central Aparthotel
  • Quest Rotorua Central Aparthotel Rotorua

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.