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Heritage Apartment

2.5 star property
Adults-only hotel connected to the convention centre in Auckland with a steam room

Photo gallery for Heritage Apartment

Indoor pool, outdoor pool
Laundry room
Lobby
Spa
Terrace/patio

Reviews

6.4 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • Spa
  • Pool
  • Gym
  • Laundry

Explore the area

View map
35 Hobson Street, Auckland, 1010
  • Place, Sky Tower
    ‪3 min walk‬
  • Place, SkyCity Casino
    ‪3 min walk‬
  • Place, Auckland Ferry Terminal
    ‪10 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪24 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

Highlights

Air conditioning
Heating
LCD TV
Clothes dryer
Separate bedroom
Premium bedding
Hairdryer
Shower/bath combination
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Auckland

Heritage Apartment places you in the centre of Auckland,connected to the convention centre and within a short 5-minute stroll of popular places like Sky Tower and SkyCity Casino. Highlights at this hotel include a restaurant, an outdoor swimming pool and an indoor swimming pool. .The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, outdoor tennis court and steam room. Additionally, you'll find a coffee shop/cafe, spa services and laundry facilities. Each morning buffet breakfast is served between 6:00 AM and 10:30 AM. There's also free parking nearby, along with the convenience of an airport shuttle. .Attractions within a 10-minute walk of this Auckland Central Business District hotel include Queen Street Shopping District and Princes Wharf.

What's nearby

  • Sky Tower - 3 min walk - 0.3 km
  • SkyCity Casino - 3 min walk - 0.3 km
  • Princes Wharf - 7 min walk - 0.6 km
  • University of Auckland - 10 min walk - 0.8 km
  • Auckland Ferry Terminal - 10 min walk - 0.9 km

Getting around

  • Gaunt Street Tram Stop - 8 min walk
  • Auckland Britomart Station - 10 min walk
  • Auckland (AKL-Auckland Intl.) - 27 min drive

Restaurants

  • ‪Rydges Auckland - ‬2 min walk
  • ‪United Coffee Nation - ‬3 min walk
  • ‪Denny's - ‬2 min walk
  • ‪The Shakespeare Brewery & Hotel - ‬3 min walk
  • ‪Saravanaa Bhavan - ‬1 min walk

About this property

Heritage Apartment

Adults-only hotel connected to the convention centre in Auckland with a steam room
Heritage Apartment offers its guests an indoor pool, an outdoor pool, an outdoor tennis court, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge.

A steam room, a rooftop terrace, and spa services are also featured at Heritage Apartment. An airport shuttle (available 24 hours) is available for a fee.

This Auckland hotel is smoke free.

  • 1 guestroom or unit
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Air-conditioned accommodation at Heritage Apartment offers a hairdryer and an iron/ironing board. Beds feature premium bedding. 49-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. Housekeeping is provided on a limited basis.
Guests can pamper themselves by indulging in the on-site spa services.

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Property amenities

Parking and transport

  • Free offsite parking; reservations required
  • Offsite parking; reservations required and discounts available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: NZD 7 to 36 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Health club
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Steam room

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (limited availability)

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Towels provided

Entertainment

  • 49-inch LCD TV with cable channels

More

  • Air conditioning
  • Dryer
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 1:30 PM; check-in end time: midnight
Late check-in fee: NZD 30.00 for check-in between midnight and 2:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and key retrieval information; access will be through a private entrance
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Key retrieval, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 7 to 36 per person
  • Airport shuttle fee: NZD 60.00 per room (return)
  • Late check-in fee: NZD 30.00 for check-in between midnight and 2:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

We should mention

  • Pool access available from 6 AM to 11 PM
  • This is an adults-only property and guests under 18 years old aren't allowed.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Heritage Apartment Aparthotel Auckland
Heritage Apartment Auckland
Heritage Apartment Hotel
Heritage Apartment Auckland
Heritage Apartment Hotel Auckland

Frequently asked questions

What is the cancellation policy at Heritage Apartment?

Heritage Apartment offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Heritage Apartment?

The closest beach to Heritage Apartment is Takapuna Beach (6.6 km).

Is there a spa on site at Heritage Apartment?

There's no onsite spa, but this property does offer spa services.

Does Heritage Apartment have a pool?

Heritage Apartment has an outdoor pool and an indoor pool. The pool is open 6 AM to 11 PM.

What luxury perks are available at Heritage Apartment?

Heritage Apartment features a health club, an outdoor pool and an indoor pool.

What makes Heritage Apartment a romantic place to stay?

A lounge bar and premium bedding help set the scene for a sizzling getaway at Heritage Apartment.

Is Heritage Apartment family-friendly?

No, Heritage Apartment is an adults-only property.

Does Heritage Apartment serve breakfast?

Yep, buffet brekkie is served daily between 6:00 AM and 10:30 AM.

Is there a free airport shuttle available at Heritage Apartment?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Heritage Apartment?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Heritage Apartment?

Check-in begins at 1:30 PM. Check-out time is 11:30 AM.

Are pets allowed at Heritage Apartment?

No, pets are not allowed.

Heritage Apartment Reviews

Reviews

6.4
Rating 10 - Excellent. 4 out of 26 reviews
Rating 8 - Good. 10 out of 26 reviews
Rating 6 - Okay. 4 out of 26 reviews
Rating 4 - Poor. 1 out of 26 reviews
Rating 2 - Terrible. 7 out of 26 reviews

7.6/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort

Too much trouble

To hard to check in, no storage for luggage, room was OK would not do again
Stayed 1 night in Mar 2020

6/10 Okay

Ronald

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The initial instructions were vague with regard of how to access the apartment. No staff on hand. The staff at the Heritage Hotel were great in contacting the owner. The owner then advised that she had sent an email to us on THAT morning, when we were departing early to catch transport to the airport to fly out. Not good. Facilities of the room were satisfactory. No hand towel and no face washer.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Basic accommodation in a Hotel setting . Very clean and well presented ok for a one or two night stay
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The worst ever and will never again pick up keys from a coffee bar manager an desk not pleasant at all
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at the Heritage. It's an excellent location in Auckland CBD.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
A nice studio room with a comfortable bed. Easy to find the room, good communication in regards to key pickup etc. I was disappointed as there was only one light switch that worked in the entire studio (not including the bedside lamp), meaning that there was no light in the bathroom in order to have a shower. Because of this, I had to have the door open from the room in order to let light into the bathroom. Otherwise everything was ok, however I am fairly disappointed with the amount paid for a mildly satisfactory room. A little basic cutlery and the option of herbal tea would be a nice idea, as having english breakfast tea and coffee sachet options with no ability for guests to store milk safely for their hot drinks does not make a lot of sense to me. Thank you Thank you
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked the room but didnt have light in the onsuite so that was disappointing when i had only one mirror to apply my makeup which was in the onsuite, we had breakfast tnis morning which was very nice, so apart from no light to be able to shower and makeup the overall stay was very nice
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Had to chase up owner of the apartment for our key although she said she had sent email to advise where to collect key. I had not received email so took some sorting out dragging our suitcases up and down the street. Room was very nice apart from curtains need a wash.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist knew nothing about us and after being shown our confirmation advised us that the keys should be collected from a coffee bar 200 yards away. When we got to the room it was a reasonable size but very dated. There was no safe, no mirror or waste paper basket except in the bath room. On the third day, the room keys would not function and we were told that the main room hirer could not come to the hotel for 2 hours as she was teaching. We complained to the hotel and eventually gained access to our room. There was no room service at att. It was by no way an apartment - just a scruffy room in quite a nice hotel.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was as described. Good location. Good pool. Easy communication. I did think it was part of the hotel but must have been privately owned and therefore no cleaning service or 24 hr check in.
Stayed 2 nights in Feb 2019

8/10 Good

damien, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Good apartment and good hotel facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked an apartment not the hotel - and the reception team was extremely unhelpful - not even acknowledging a question which they obviously knew the answer to... fortunately the apartment owner and one of the shop concessions were great and solved the problem of where a set of lockers were situated - actually in the shop. That aside room was nice and the rooftop pool was just what the doctor ordered for a relaxing afternoon - then just $6 for an Uber into the viaduct for birthday celebrations. Would definitely stay again in the apartments - but snooty staff spoil the hotel feel - so puts the hotel below many others that I have and will stay in in future... but that’s not their problem it’s the shareholders that lose out 🤔
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Location was perfect, communication and services as requested were poorly detailed
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The car parking system is not user friendly at all and was very frustrating....
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Centrally located, lovely room

Room was centrally located (5 min walk from sky bus stop), really easy check-in / check-out, clean room with all the facilities you needed. I didn’t eat in the hotel but there was a restaurant for evening meals and breakfast (for an extra charge)
Stayed 1 night in Nov 2018

2/10 Terrible

Howard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid!

This was a very unsatisfactory stay. The “apartment” (No 331) consisted of a fairly small, spartan bedroom and an en-suite bathroom. There were no self-catering facilities apart from kettle, toaster and minimal crockery/cutlery. The furniture was a mish-mash of inappropriate and fairly useless pieces. The space in the small wardrobe was almost entirely taken up with a refrigerator and spare bedding so there was no hanging space for clothes. The was no drawer storage whatsoever. The Heritage Apartments are co-located with the Heritage Hotel but there is NO connection between the two organisations. The “apartments” are privately owned and rented out by individual owners so there is no common standard of accommodation or facilities provided. We received no communication from the owner about arrangements for key collection and only discovered by accident that keys are “often” left with the franchise shop in the hotel. If you arrive when the shop is closed then you have nowhere to stay. We had no means of contacting the owner when we discovered there was no plug for the bath. Because of the inconsistency of accommodation on offer and lack of accountability of individual owners, I believe this accommodation should not be promoted on Hotels.com
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for families

Comfortable and clean basic accommodation suited our family. Short walk to train station, easy to get to Disney and town. Lots of shops and restaurants close by. Breakfast was a bonus.
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware and stay well clear

This is a PRIVATELY owned room inside the Heritage hotel. A very misleading listing. It is neither the Heritage nor an apartment. It is a small dark dingy poorly decorated room that looks out at a wall. Not worth the money, even if you werw aware what you were actually booking. You will be asked to clean the room and any complaints will not be well received, and you will never get your money back.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Great location. Perfect for a short stay. Simple but comfortable. Great amenities in the building
Stayed 1 night in Aug 2018

2/10 Terrible

Mark, Wellington

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bizarre experience

I have stayed at the very good Heritage Hotel on business over 80 times over the years. This week I booked two nights at the privately owned apartments for the first time. Despite rooms being available for two nights sequentially I was still required to change rooms. There was a mix up about which room to stay at first so as requested I moved my bags the next morning to the new room before going to work. That day the cleaners threw out my food/wine/shoe polish etc bag (items you mop up when moving rooms) claiming it was rubbish despite the room having not been touched, so why? Because of the room mix up I was required to go back to the original room! It smelt, and I found a half eaten pizza in the microwave. Not mine! I took a photo and texted it to the apartment manager. Because of an easily avoidable room mix up, I suffered no less than 23 texts from the apartment manager who when I called to say none of them made any sense, or were apologetic, and that she appeared to be the problem, I then received a barrage of texts from her accusing me of being a 'liar', (twice, yes, in writing) about the pizza, and the room mix up, and threatening to contact the Hotel manager to have me banned from staying there. I have wasted enough time on these people but they are a brand nightmare for the excellent Hotel should you think they are the same outfit. Choose carefully.
Stayed 1 night in Aug 2018

8/10 Good

Manuela, New Zealand

Liked: Staff & service, property conditions & facilities, room comfort

Nice and cosy

Would be nice to have towels provided for two people. Hard to dry yourself with a stamp sized cloth
Stayed 1 night in Jun 2018

8/10 Good

Jocelyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

jose carlos

En general estuvo correcta mi estancia La situcion es muy buena , céntrico
Stayed 1 night in Nov 2018