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4.7 out of 5

"Couldn’t fault it! Great showers, comfy beds, service oriented staff & a sensational breakfast!!! " More

By a verified traveller on Wed 05 Sep 2018

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Hotel Description

At Novotel Auckland Airport, you'll be connected to the airport and 10 km (6.2 mi) from Rainbow's End. Highlights at this luxury hotel include a restaurant and in-room LCD TVs.

IPod docks, WiFi, and wired Internet are featured in all 263 soundproofed rooms. Minibars provide refreshments, and 24-hour room service makes dining in an option. Pillow menus invite a comfortable night's sleep, and you'll find nice touches like rainfall showerheads and free toiletries. Digital TV, coffee/tea makers, and safes are also available.

The restaurant, The Square, is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. 296 square feet (27 square meters) of event facilities include conference space, and other business amenities include a business center. Added amenities include a fitness center, WiFi in public areas, and laundry facilities. Each morning buffet breakfast is served between 5:00 AM and 10:30 AM. There's also the convenience of car rentals on site.

Attractions within a 15-minute drive of this 4.5-star Mangere hotel include Alexandra Park and Mt. Smart Stadium.

Superior Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
NZ$230* Per night/room 21 Feb. - 22 Feb.

Executive Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel Auckland Airport ratings based on 997 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Auckland Airport

Everyone (478) Couples (316) Business (6) Family (192)
2 out of 5
Temp resturant and bar area very dissappointing for a hotel of this nature. I understand maintenance work has to be done but a better effort in the bar area at least, we waited but never got served. Got charged for 2 days valet car parking but only had car for one day, still trying to get a refund. Hope things are sorted for our next visit in July

Posted by on 11 Feb. 2020

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Comment from Hotel Management

12 Feb. 2020 by Guest Relations Manager - Novotel Auckland Airport

Kia ora, Thank you for providing us with your feedback in relation to your recent stay experience. My sincere apologies that our Temporary Pop-up restaurant did not meet your expectations during our refurbishment time. Our new restaurant ThirteenFifty Bistro & Bar will be opening mid-March. Regrettably due to this review being posted anonymously I am unable to help any further. If you would like please contact the hotel and one of our staff will be able to assist with this further. I hope we get the opportunity to welcome you back soon especially when our new restaurant is open. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

4 out of 5
Close to international terminal and convenient saving time. Room service was good

Posted by on 6 Feb. 2020

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Comment from Hotel Management

8 Feb. 2020 by Guest Relations Coordinator

Kia ora , It is wonderful that we had you staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I am very pleased the location of Our Place served you well. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Cooridnator Novotel Auckland Airport

4 out of 5
Convenient when you live 5 hours away and you have flights you may be wanting to deliver family too or collect them off incoming flights. Tidy and good parking . Friendly staff also.

Posted by on 17 Jan. 2020

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Comment from Hotel Management

20 Jan. 2020 by Guest Relations Manager - Novotel Auckland Airport

Kia ora It is wonderful that we had you staying with us at Novotel Auckland Airport and for leaving a wonderful review score. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

5 out of 5

Posted by on 16 Jan. 2020

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Comment from Hotel Management

20 Jan. 2020 by Guest Relations Manager - Novotel Auckland Airport

Kia ora It is wonderful that we had you staying with us at Novotel Auckland Airport and for leaving a wonderful review score. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

4 out of 5

Posted by on 5 Jan. 2020

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Comment from Hotel Management

6 Jan. 2020 by Guest Relations Coordinator

Kia ora, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

3 out of 5
No room service available Slow dining room service

Posted by on 2 Jan. 2020

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Comment from Hotel Management

4 Jan. 2020 by Guest Relations Coordinator

Kia ora, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. My sincere apologies regarding the shortfall in service provided to you during this stay. I trust in the future we will better accommodate you. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

5 out of 5
It was amazing. Fantastic location just across the road from airport. Clean room, friendly staff, quiet but nice view of the planes. Nothing to fault! 😃

Posted by on 28 Dec. 2019

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Comment from Hotel Management

1 Jan. 2020 by Guest Relations Coordinator

Kia ora, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. It is really perfect to hear of your flawless stay with us at Our Place! I am very delighted in hearing that the location suited you well as well as your appreciation of our sound-proof rooms. A pleasure to have had you and we look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

4 out of 5
We have stayed here a few times now, but I never forget the terrible pillows! Too puffy and unable to be slept on comfortably. I end up sleeping on bath towels which isnt much better. Please look into the pillow situation, as all you want between flights is a good sleep!

Posted by on 24 Dec. 2019

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Comment from Hotel Management

26 Dec. 2019 by Guest Relations Coordinator

Kia ora, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. My apologies regarding the pillows provided in your room- We do offer a wide selection of pillows, you are more than welcome to look through the pillow menu located in your room. We look forward to welcoming you again soon and have a great festive season. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

5 out of 5
Easy late night check in, elegant room, comfortable bed.

Posted by on 15 Dec. 2019

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Comment from Hotel Management

16 Dec. 2019 by Guest Relations Manager - Novotel Auckland Airport

Kia ora, Kia ora It is wonderful that we had you staying with us at Novotel Auckland Airport and for leaving a wonderful review score. It is great that you found our rooms elegant and our bed comfortable with an easy late night check-in/ We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

4 out of 5
The location and ease to the airport is fantastic.

Posted by on 10 Dec. 2019

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Comment from Hotel Management

10 Dec. 2019 by Guest Relations Coordinator

Kia ora, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I'm really thrilled the location of Our Place served you well during your travels! We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs uest Relations Coordinator Novotel Auckland Airport

About the Novotel Auckland Airport

Location Ray Emery Drive, Mangere, 2022

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi and wired Internet are available in public spaces for a fee. Event space at this hotel measures 296 square feet (27 square meters) and includes conference space. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Novotel Auckland Airport. Smoking is allowed in designated areas at this 4.5-star Mangere hotel.

  • 1 building
  • 263 guestrooms or units
  • 11 levels
  • 296 sq ft of conference space
  • 27 sq m of conference space
  • Built in 2011
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (1.1 km / 0.7 mi)
  • Train station: Papatoetoe Station (8.2 km / 5.1 mi)
  • Parking:

Room Amenities

Novotel Auckland Airport offers 263 air-conditioned accommodations with iPod docking stations and minibars. A pillow menu is available. 32-inch LCD televisions come with digital channels and pay movies. Bathrooms include rainfall showerheads, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 5:00 AM to 10:30 AM.

The Square - This restaurant serves breakfast, lunch, and dinner. A children's menu is available. Open 24 hours.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

  • No rollaway/extra beds available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 34 per person (approximately)
  • Fee for in-room wireless Internet: NZD 10 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: NZD 10 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: NZD 5.10 per hour (rates may vary)
  • Fee for wired Internet in public areas: NZD 19.20 per 24-hour period (rates may vary)
  • Self parking fee: NZD 25 per night
  • Valet parking fee: NZD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Airport Novotel
  • Novotel Auckland Airport
  • Novotel Hotel Auckland Airport
  • Novotel Auckland Airport Hotel Mangere
  • Novotel Auckland Airport Hotel
  • Novotel Auckland Airport Mangere
  • Novotel Auckland Airport Mangere
  • Novotel Auckland Hotel
  • Novotel Auckland Airport Hotel
  • Novotel Auckland Airport Mangere
  • Novotel Auckland Airport Hotel Mangere

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

url importing https://www.wotif.co.nz/Auckland-Hotels-Novotel-Auckland-Airport.h4223624-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.