4.8 out of 5

"Couldn’t fault it! Great showers, comfy beds, service oriented staff & a sensational breakfast!!! " More

By a verified traveller on Wed 05 Sep 2018

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Hotel Description

At Novotel Auckland Airport, you'll be connected to the airport and 10 km (6.2 mi) from Rainbow's End. Highlights at this luxury hotel include a restaurant and in-room LCD TVs.

All 263 soundproofed rooms feature iPod docks, WiFi and wired Internet. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include rainfall showerheads and free toiletries, while pillow menus invite a good night's rest. Additionally, digital TV, coffee/tea makers and safes are available.

The restaurant, The Square, is open for breakfast, lunch and dinner. At the hotel's own bar/lounge, you can stop for a drink. 296 square feet (27 square metres) of event facilities include conference rooms, and other business amenities include a business centre. Additionally, you'll find a fitness centre, WiFi in public areas and laundry facilities. Each morning buffet breakfast is available. There's also the convenience of car rentals on site.

Within a 15-minute drive of this 4.5-star Mangere hotel, attractions include Alexandra Park and Mt. Smart Stadium.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$227 per night

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel Auckland Airport ratings based on 1,030 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Auckland Airport

Everyone (501) Couples (329) Business (6) Family (193)
4 out of 5

Posted by on 19 May 2019

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5 out of 5
Mattresses and pillows were perfect for comfort. Essential for a weary traveller.

Posted by on 18 May 2019

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Comment from Hotel Management

18 May 2019 by Ryan dulce

Kia Ora, Thank you so much for your review of our hotel and for the positive score. I am pleased to hear you enjoyed your stay with us and that our team was able to provide a hospitable and wonderful experience. It is something our staff takes great pride in, so we value your feedback. I will be sure to share your wonderful feedback to our team. Again, thank you for staying with us at the Novotel Auckland Airport and we hope to be able to serve you again in the future. Ngā mihi nui | Warm regards Ryan Dulce Guest Services Manager Novotel Auckland Airport

4 out of 5
At airport, perfect for overnight stay to get connecting flight.

Posted by on 14 May 2019

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Comment from Hotel Management

18 May 2019 by Ryan Dulce

Kia Ora, Thank you so much for your review of our hotel and for the positive score. I am pleased to hear you enjoyed your stay with us Again, thank you for staying with us at the Novotel Auckland Airport and we hope to be able to serve you again in the future. Again, thank you for staying with us at the Novotel Auckland Airport and we hope to be able to serve you again in the future. Ngā mihi nui | Warm regards Ryan Dulce Guest Services Manager Novotel Auckland Airport

5 out of 5

Posted by on 12 May 2019

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Comment from Hotel Management

18 May 2019 by Ryan Dulce

Kia Ora, Thank you so much for your review of our hotel and for the positive score. I am pleased to hear you enjoyed your stay with us and that our team was able to provide a hospitable and wonderful experience. It's something our staff takes great pride in, so we value your feedback. I will be sure to share your wonderful feedback to our team. Again, thank you for staying with us at the Novotel Auckland Airport and we hope to be able to serve you again in the future. Ngā mihi nui | Warm regards Ryan Dulce Guest Services Manager Novotel Auckland Airport

5 out of 5
very convenient for early departures, clean comfortable rooms and the beds and pillows are to die for

Posted by on 1 May 2019

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Comment from Hotel Management

12 May 2019 by Ryan Dulce

Kia ora , Thanks for coming to stay. I'm thrilled that above the convenience of our location that you also appreciated our room amenities. We have an amazing selection of pillows waiting on your next arrival. Please ask one of our friendly receptionist upon check in to check this options.We'd love to see you back our way. Ngā mihi nui | Warm regards Ryan Dulce Guest Services Manager Novotel Auckland Airport

4 out of 5
The room was really well appointed and very comfortable as well as sound proof and super handy to the airport! The biggest let down was a bit of the service in the restaurant but the food was excellent.

Posted by on 23 Apr. 2019

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Comment from Hotel Management

23 Apr. 2019 by NAAGRM

Kia ora, We're so pleased to have welcomed you to Our Place. It's lovely to read of how much you appreciated your room and the quiet comfort of that space. Thanks for sharing that you loved the food offering from the kitchen, though I'm sorry that the service took the shine off a little - I've flagged this with our Restaurant Manager. We hope to have the opportunity to see you again. Ngā mihi nui | Warm regards Jono Tremain Guest Relations Manager Novotel Auckland Airport

5 out of 5
Convenient, clean, sharp service, couldn't fault it

Posted by on 1 Apr. 2019

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Comment from Hotel Management

2 Apr. 2019 by NAAGRM

Kia ora, A delight to have welcomed you and to learn that you loved the convenience of Our Place and appreciated the service from the team. We hope that your travels will bring you back to us. Ngā mihi nui | Warm regards Jono Tremain Guest Relations Manager Novotel Auckland Airport

5 out of 5

Posted by on 1 Apr. 2019

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Comment from Hotel Management

1 Apr. 2019 by NAAGRM

Kia ora, Thanks for taking a moment to share that you loved your recent stay with us. We hope to have the opportunity to welcome you again. Ngā mihi nui | Warm regards Jono Tremain Guest Relations Manager Novotel Auckland Airport

5 out of 5

Posted by on 31 Mar. 2019

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Comment from Hotel Management

31 Mar. 2019 by NAAGRM

Kia ora, We're thrilled that you enjoyed your stay and we hope to see you again. Ngā mihi nui | Warm regards Jono Tremain Guest Relations Manager Novotel Auckland Airport

3 out of 5

Posted by on 23 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by NAAGRM

Kia ora, Thanks for reaching out with your review - it's such a shame to learn that your time with us didn't all of the highs we'd have hoped. I do trust that you were able to connect with the team and share the challenges so that we can seek betterment going forward. We hope to see you again. Ngā mihi nui | Warm regards Jono Tremain Guest Relations Manager Novotel Auckland Airport

About the Novotel Auckland Airport

Location Ray Emery Drive, Mangere, 2022

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. Public spaces have WiFi and wired Internet for a fee. Event space at this hotel measures 296 square feet (27 square metres) and includes conference rooms. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the luxury Novotel Auckland Airport. Smoking is allowed in designated areas at this 4.5-star Mangere hotel.

  • 1 building
  • 263 guestrooms or units
  • 11 levels
  • 296 sq ft of conference space
  • 27 sq. m of conference space
  • Built in 2011
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (1.1 km / 0.7 mi)
  • Train station: Papatoetoe Station (8.2 km / 5.1 mi)
  • Parking:

Room Amenities

Novotel Auckland Airport offers 263 forms of air-conditioned accommodation with iPod docking stations and minibars. A pillow menu is available. 32-inch LCD televisions come with digital channels and pay-per-view films. Bathrooms include a rainfall showerhead, complimentary toiletries and a hairdryer. This Mangere hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Films for purchase
  • Coffee maker
  • Pillow options
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

The Square – This restaurant serves breakfast, lunch and dinner. A children's menu is available. Open 24 hours.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • No rollaway/extra beds available

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 33 per person (approximately)
  • Fee for in-room wireless Internet: NZD 10 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: NZD 10 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: NZD 5.10 per hour (rates may vary)
  • Fee for wired Internet in public areas: NZD 19.20 per 24-hour period (rates may vary)
  • Self-parking fee: NZD 25 per night
  • Valet parking fee: NZD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Auckland Airport Hotel
  • Novotel Auckland Airport
  • Novotel Auckland Airport Hotel Mangere
  • Novotel Auckland Airport Mangere
  • Novotel Auckland Hotel

You should know

  • The total price shown includes a resort fee.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®