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"Hotel right next to the airport so if you have an early flight and don't want to get out of bed too early a great place to stay overnight. We had food
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A luxury stay in Mangere awaits you at Novotel Auckland Airport. You'll be within a 20-minute walk of Butterfly Creek and 4.8 km (3 mi) from Villa Maria Estate. Highlights at this hotel include a restaurant and in-room LCD TVs.
IPod docks, WiFi, and wired Internet are featured in all 263 soundproofed rooms. Minibars provide refreshments, and 24-hour room service makes dining in an option. Pillow menus invite a comfortable night's sleep, and you'll find nice touches like rainfall showerheads and free toiletries. Digital TV, coffee/tea makers, and safes are also available.
The restaurant, The Square, is open for breakfast, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Added amenities include a fitness center, WiFi in public areas, and laundry facilities. Each morning buffet breakfast is served between 5:00 AM and 10:30 AM. There's also the convenience of car rentals on site.
Attractions within a 15-minute drive of this 4.5-star Mangere hotel include Rainbow's End and Mt. Smart Stadium.
Executive Room, 1 King Bed
Bed Count1 King BedMaximum Occupancy
2 Max
Superior Room, 1 King Bed
Bed Count1 King BedMaximum Occupancy
2 Max
Superior Room, 2 Double Beds
Bed Count2 Full BedsMaximum Occupancy
4 Max
Suite, 1 King Bed
Bed Count1 King BedMaximum Occupancy
2 Max
Novotel Auckland Airport ratings based on 107 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Novotel Auckland Airport
Everyone (63)Couples (14)Family (31)
4 out of 5
Hotel right next to the airport so if you have an early flight and don't want to get out of bed too early a great place to stay overnight. We had food in the restaurant which was superb. Staff freindly and they made out stay pleasurable.
Posted by a verified traveller on 16 Mar. 2020
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Comment from Hotel Management
20 Mar. 2020
by Guest Relations Coordinator
Kia ora,
Thank you for staying with us at Novotel Auckland Airport.
I am very delighted to hear you were able to have a small sleep-in seeing as the airport is right at your feet!
Also it is really great to hear that the team looked after you well during your stay.
We look forward to welcoming you again soon.
Ngā mihi nui | Warm regards
Cameron Burroughs
Guest Relations Coordinator
Novotel Auckland Airport
5 out of 5
Love arriving in Auckland and being able to walk straight to hotel
Posted by a verified traveller on 23 Feb. 2020
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Comment from Hotel Management
3 Mar. 2020
by Guest Relations Coordinator
Kia ora,
Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score.
I am very delighted that you appreciate the convenience of 'Our Place.'
We look forward to welcoming you again soon.
Ngā mihi nui | Warm regards
Cameron Burroughs
Guest Relations Coordinator
Novotel Auckland Airport
4 out of 5
So good when you have an early flight; park the car in long term parking and then head to Novtel to relax and rest before the early flight
Posted by BLC on 20 Feb. 2020
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Comment from Hotel Management
21 Feb. 2020
by Guest Relations Coordinator
Kia ora,
Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score.
I am very delighted to hear of your appreciation for the convince of Our Place. Starting your trip off without stress seems like a good way to go.
We look forward to welcoming you again soon.
Ngā mihi nui | Warm regards
Cameron Burroughs
Guest Relations Coordinator
Novotel Auckland Airport
Kia ora,
Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score.
We look forward to welcoming you again soon.
Ngā mihi nui | Warm regards
Cameron Burroughs
Guest Relations Coordinator
Novotel Auckland Airport
2 out of 5
Temp resturant and bar area very dissappointing for a hotel of this nature. I understand maintenance work has to be done but a better effort in the bar area at least, we waited but never got served. Got charged for 2 days valet car parking but only had car for one day, still trying to get a refund. Hope things are sorted for our next visit in July
Kia ora,
Thank you for providing us with your feedback in relation to your recent stay experience.
My sincere apologies that our Temporary Pop-up restaurant did not meet your expectations during our refurbishment time. Our new restaurant ThirteenFifty Bistro & Bar will be opening mid-March.
Regrettably due to this review being posted anonymously I am unable to help any further. If you would like please contact the hotel and one of our staff will be able to assist with this further.
I hope we get the opportunity to welcome you back soon especially when our new restaurant is open.
Ngā mihi nui | Warm regards
Jay Duggan
Guest Relations Manager
Novotel Auckland Airport
4 out of 5
Close to international terminal and convenient saving time.
Room service was good
Posted by a verified traveller on 6 Feb. 2020
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Comment from Hotel Management
8 Feb. 2020
by Guest Relations Coordinator
Kia ora ,
It is wonderful that we had you staying with us at Novotel Auckland Airport and for leaving a wonderful review score.
I am very pleased the location of Our Place served you well.
We look forward to welcoming you again soon.
Ngā mihi nui | Warm regards
Cameron Burroughs
Guest Relations Cooridnator
Novotel Auckland Airport
4 out of 5
Convenient when you live 5 hours away and you have flights you may be wanting to deliver family too or collect them off incoming flights. Tidy and good parking . Friendly staff also.
Kia ora
It is wonderful that we had you staying with us at Novotel Auckland Airport and for leaving a wonderful review score.
We look forward to welcoming you again soon.
Ngā mihi nui | Warm regards
Jay Duggan
Guest Relations Manager
Novotel Auckland Airport
Kia ora
It is wonderful that we had you staying with us at Novotel Auckland Airport and for leaving a wonderful review score.
We look forward to welcoming you again soon.
Ngā mihi nui | Warm regards
Jay Duggan
Guest Relations Manager
Novotel Auckland Airport
4 out of 5
Posted by a verified traveller on 5 Jan. 2020
Was this review helpful to you?
Comment from Hotel Management
6 Jan. 2020
by Guest Relations Coordinator
Kia ora,
Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score.
We look forward to welcoming you again soon.
Ngā mihi nui | Warm regards
Cameron Burroughs
Guest Relations Coordinator
Novotel Auckland Airport
3 out of 5
No room service available
Slow dining room service
Posted by a verified traveller on 2 Jan. 2020
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Comment from Hotel Management
4 Jan. 2020
by Guest Relations Coordinator
Kia ora,
Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score.
My sincere apologies regarding the shortfall in service provided to you during this stay.
I trust in the future we will better accommodate you.
We look forward to welcoming you again soon.
Ngā mihi nui | Warm regards
Cameron Burroughs
Guest Relations Coordinator
Novotel Auckland Airport
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee. There are 8 meeting rooms available. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Novotel Auckland Airport. Smoking is allowed in designated areas at this 4.5-star Mangere hotel.
1 building
263 guestrooms or units
11 levels
Built in 2011
Dining venue
Bar or lounge
Childcare (surcharge)
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Newspapers in lobby (free)
Television in lobby
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Soundproofed rooms
Laundry facilities
Babysitting or childcare (surcharge)
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
, Wired Internet access (surcharge)
Available in some public areas:
WiFi (surcharge)
, Wired Internet access - surcharge
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Airport: Auckland Intl. Airport (AKL) (1.1 km / 0.7 mi)
Train station: Papatoetoe Station (8.2 km / 5.1 mi)
Room Amenities
Novotel Auckland Airport offers 263 accommodations with iPod docking stations and minibars. A pillow menu is available. 32-inch LCD televisions come with digital channels and pay movies. Bathrooms include rainfall showerheads, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Minibar
IPod dock
In-room dining (24 hours)
LCD television
Digital channels
Movies for purchase
Coffee maker
Pillow options
Rainfall showerhead
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 5:00 AM to 10:30 AM.
The Square - This restaurant serves breakfast, lunch, and dinner. A children's menu is available. Open 24 hours.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include a fitness center.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
No rollaway/extra beds available
Debit cards
Staffed front desk
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available through room service
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property does not follow sanitisation practices of any association
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation might be required for some facilities on site
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: NZD 34 per person (approximately)
Fee for in-room wireless Internet: NZD 10 per 24-hour period (rates may vary)
Fee for in-room wired Internet: NZD 10 per 24-hour period (rates may vary)
Fee for wireless Internet in public areas: NZD 5.10 per hour (rates may vary)
Fee for wired Internet in public areas: NZD 19.20 per 24-hour period (rates may vary)
Self parking fee: NZD 25 per night
Valet parking fee: NZD 35 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
