4.8 out of 5

"Couldn’t fault it! Great showers, comfy beds, service oriented staff & a sensational breakfast!!! " More

By a verified traveller on Wed 05 Sep 2018

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Hotel Description

You'll be connected to the airport at Novotel Auckland Airport, and within a 20-minute stroll of Pacific Islands and Butterfly Creek. Highlights at this luxury hotel include a restaurant and in-room LCD TVs.

All 263 soundproofed rooms feature iPod docks, WiFi and wired Internet. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include rainfall showerheads and free toiletries, while pillow menus invite a good night's rest. Additionally, digital TV, coffee/tea makers and safes are available.

The restaurant, The Square, is open for breakfast, lunch and dinner. At the hotel's own bar/lounge, you can stop for a drink. 296 square feet (27 square metres) of event facilities include conference rooms, and other business amenities include a business centre. Additionally, you'll find a fitness centre, WiFi in public areas and laundry facilities. Each morning buffet breakfast is available. There's also the convenience of car rentals on site.

Within a 15-minute drive of this 4.5-star Mangere hotel, attractions include Rainbow's End and Alexandra Park.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$230 per night

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel Auckland Airport ratings based on 997 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Auckland Airport

Everyone (479) Couples (320) Business (6) Family (188)
4 out of 5
The staff were all very friendly and went out of their way to help. The room was extremely clean and beautifully presented. There was only one mis-hap of having my wake up call a day earlier than ordered which did interrupt my planned sleep in. All in all it was a lovely place to stay and I will definitely be back.

Posted by on 20 Jul. 2019

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Comment from Hotel Management

23 Jul. 2019 by Guest Relations Manager - Novotel Auckland Airport

Kia ora, Thank you for staying with us at 'Our Place' recently. I am thrilled that you found our staff to be very friendly and would go out of their way to help. It is great knowing that your room was extremely clean and beautifully presented. My sincere apologies for the mis-hap of your wake up call, I will ensure that our team are more on to this and imputing the correct days and times. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relation Manager Novotel Auckland Airport

5 out of 5
Great new hotel, well fitted out. Walking distance to the airport international terminal.

Posted by on 19 Jul. 2019

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Comment from Hotel Management

23 Jul. 2019 by Guest Relations Manager - Novotel Auckland Airport

Kia ora, Thank you for staying with us at Novotel Auckland Airport. I am pleased that you enjoyed the convenience of our location to the international terminal and that our hotel is well fitted out. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relation Manager Novotel Auckland Airport

4 out of 5
Well situated.Pleasant staff.Great restaurant at reasonable prices.

Posted by on 17 Jul. 2019

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Comment from Hotel Management

18 Jul. 2019 by Guest Relations Manager - Novotel Auckland Airport

Kia ora, Thank you for your amazing review score and for staying with us recently. I am pleased that you enjoyed your restaurant experience and that our staff were pleasant. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

5 out of 5

Posted by on 15 Jul. 2019

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Comment from Hotel Management

18 Jul. 2019 by Guest Relations Manager - Novotel Auckland Airport

Kia ora, It was wonderful having had you stay with us recently. Thank you for the amazing review score. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

4 out of 5
Location to airport was amazing. Service was very friendly. Double beds were not sufficient - 4 people in 2 double beds was not comfortable at all.

Posted by on 12 Jul. 2019

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Comment from Hotel Management

18 Jul. 2019 by Guest Relations Manager - Novotel Auckland Airport

Kia ora, Thank you for staying with us at Novotel Auckland Airport. I am pleased that the service was very friendly and that our location was convenient for you. I am very sorry that your experience with us in relation to the bedding did not meet your expectations. We strive to provide the best quality products to all our. My sincerest apologies for this experience. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

4 out of 5

Posted by on 7 Jul. 2019

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Comment from Hotel Management

18 Jul. 2019 by Guest Relations Manager - Novotel Auckland Airport

Kia ora, Thank you for your recent stay with us and your wonderful review score. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

5 out of 5
Staff were very friendly. Hotel was modern and stylish.

Posted by on 5 Jul. 2019

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Comment from Hotel Management

7 Jul. 2019 by Guest Relations Manager - Novotel Auckland Airport

Kia ora, Thank you for your great review and review score for your recent stay with us. I am pleased that you found our hotel modern and stylish along with our friendly staff. Kia ora Peter, Thank you for staying with us at Novotel Auckland Airport recently. My sincerest apologies that your experience did not meet your expectations. Please could I kindly ask if you could contact me directly on h7485-gr@accor.com with more information as to why you did not have a wonderful experience with us. We hope that the month of Matariki brings you joy. We look forward to welcoming you again soon. Nga Matariki Ngā mihi nui | Warm regards Jay Duggan Guest Relation Manager Novotel Auckland Airport

4 out of 5
Clean and tidy, easy access to the international airport. We were offered a wake up call, but unfortunately it didnt happen - luckily we did set an alarm as well and made it to our next flight on time.

Posted by on 24 Jun. 2019

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Comment from Hotel Management

1 Jul. 2019 by GRM - Novotel Auckland Airport

Kia ora, Thank you for staying with us recently. My sicnerest apologies that you did not recieve you wake up call. I will be passing this onto the respective department head to address accordingly with the reception team. We hope that the month of Matariki brings you joy. We look forward to welcoming you again soon. Nga Matariki Ngā mihi nui | Warm regards Jay Duggan Guest Relation Manager Novotel Auckland Airport

5 out of 5
Three adults in one room can often be a squeeze - but at the Novotel it worked well. Plenty of room. The staff were helpful. Brilliant stay, as per usual.

Posted by on 23 Jun. 2019

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Comment from Hotel Management

1 Jul. 2019 by GRM - Novotel Auckalnd Airport

Kia ora, I am thrilled to have had you staying with us recntly at 'Our Palce'. I am pleased that you found your stay to be "Brilliant". We hope that the month of Matariki brings you joy. We look forward to welcoming you again soon. Nga Matariki Ngā mihi nui | Warm regards Jay Duggan Guest Relation Manager Novotel Auckland Airport

4 out of 5
Great location although rather pricey, bathroom was a bit weird as you had to get wet to turn the bath/shower on and off

Posted by on 20 Jun. 2019

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Comment from Hotel Management

1 Jul. 2019 by GRM - Novotel Auckland Airport

Kia ora, Thank you for staying with us recently at 'Our Place'. My apologies that you had this experience with you shower/Bathtub. I can remommend that for future booking to request a Walk-in shower. We hope that the month of Matariki brings you joy. We look forward to welcoming you again soon. Nga Matariki Ngā mihi nui | Warm regards Jay Duggan Guest Relation Manager Novotel Auckland Airport

About the Novotel Auckland Airport

Location Ray Emery Drive, Mangere, 2022

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. Public spaces have WiFi and wired Internet for a fee. Event space at this hotel measures 296 square feet (27 square metres) and includes conference rooms. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the luxury Novotel Auckland Airport. Smoking is allowed in designated areas at this 4.5-star Mangere hotel.

  • 1 building
  • 263 guestrooms or units
  • 11 levels
  • 296 sq ft of conference space
  • 27 sq. m of conference space
  • Built in 2011
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (1.1 km / 0.7 mi)
  • Train station: Papatoetoe Station (8.2 km / 5.1 mi)
  • Parking:

Room Amenities

Novotel Auckland Airport offers 263 forms of air-conditioned accommodation with iPod docking stations and minibars. A pillow menu is available. 32-inch LCD televisions come with digital channels and pay-per-view films. Bathrooms include a rainfall showerhead, complimentary toiletries and a hairdryer. This Mangere hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Films for purchase
  • Coffee maker
  • Pillow options
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

The Square – This restaurant serves breakfast, lunch and dinner. A children's menu is available. Open 24 hours.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 33 per person (approximately)
  • Fee for in-room wireless Internet: NZD 10 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: NZD 10 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: NZD 5.10 per hour (rates may vary)
  • Fee for wired Internet in public areas: NZD 19.20 per 24-hour period (rates may vary)
  • Self-parking fee: NZD 25 per night
  • Valet parking fee: NZD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Airport Novotel
  • Novotel Auckland Airport
  • Novotel Hotel Auckland Airport
  • Novotel Auckland Airport Hotel Mangere
  • Novotel Auckland Airport Hotel
  • Novotel Auckland Airport Mangere
  • Novotel Auckland Airport Mangere
  • Novotel Auckland Hotel

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.