4.3 out of 5

"As per the rating it was ok, what needs to be said about a Holiday Inn property, clean, tidy and all the bathroom amenities. Property is a short driv ... " More

By a verified traveller on Thu 02 Aug 2018

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Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$179 per night

Room, 1 King Bed, Non Smoking, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Single Beds, Lake View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking, Lake View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Holiday Inn Queenstown Frankton Road ratings based on 260 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Queenstown Frankton Road

Everyone (109) Couples (119) Family (32)
4 out of 5
It was an older style motel but the rooms have been updated & modernised to a good standard, so was pleasantly surprised when I got to the room. Very clean, well appointed, great beds. Staff were excellent friendly, location was perfect and the free shuttle bus to & from town was a bonus! Buffet breakfast was good value for the price & restaurant staff were friendly. Don’t judge a book by the cover - there is real value & service in this hotel. Will be staying again

Posted by on 18 Dec 2018

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Comment from Hotel Management

19 Dec 2018 by Customer Service

Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

4 out of 5
Thank you for the upgrade. The views were lovely and made our stay.

Posted by on 9 Dec 2018

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Comment from Hotel Management

11 Dec 2018 by Customer Service

Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

5 out of 5
Very nice clean and comfortable room with amazing views. The food in the restaurant was great and the staff lovely. A little out of the centre of town but it was perfect for us as it was quiet and private.

Posted by on 2 Dec 2018

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Comment from Hotel Management

4 Dec 2018 by Customer Service

Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

4 out of 5
Nice view out of town quiet and great bathroom. Laundry facilities were good

Posted by on 15 Nov 2018

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Comment from Hotel Management

19 Nov 2018 by Customer Service

Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

1 out of 5
Would never come back, shower no pressure, complained about this and nothing done. beds too close to bed side tables.

Posted by on 18 Oct 2018

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Comment from Hotel Management

18 Oct 2018 by Customer Service

Thank you for sharing your feedback regarding your recent visit. The concern which you raised have been noted and feedback will be shared with the management.We sincerely apologize for the inconvenience. Thank you and look forward to seeing you soon.

3 out of 5
As per the rating it was ok, what needs to be said about a Holiday Inn property, clean, tidy and all the bathroom amenities. Property is a short drive (or long walk) to Queenstown CBD. Room had a view of the lake and some mountains so was pleasant.

Posted by , from Queensland on 2 Aug 2018

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Comment from Hotel Management

5 Aug 2018 by Customer Service

Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

5 out of 5
Easy access to town and airport. Rooms very comfortable and clean

Posted by , from Hastings, New Zealand on 30 Jul 2018

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Comment from Hotel Management

31 Jul 2018 by Customer Service

Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

5 out of 5

excellent view of the mountains and lake

Pros: breakfast starts early 6am, great for early travellers
Cons: no
Location: a few klms out of queenstown, but that was a blessing to be in a quiet location.
holiday inn is always great, well organised and very helpful and offer great service. will be back.

Posted by on 24 Jul 2018

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Comment from Hotel Management

24 Jul 2018 by Customer Service

Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

4 out of 5
friendly staff but bathroom was not up to standard. lack of soap rack or any thing to hold. facility need upgrade.

Posted by on 21 Jul 2018

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Comment from Hotel Management

24 Jul 2018 by Customer Service

Thank you for your review. I am glad to hear that overall your experience was positive. The concerns which you raised regarding facilities in rooms have been noted and prompt action will be taken to sort out these issues and we sincerely apologize for the inconvenience. We will ensure that Thank you and look forward to seeing you soon.

4 out of 5
Pleasant stay at hotel. Had to wait for check in to room and after half an hour when room wasnt ready the staff found a different room (upgrade?) for me. Rooms were good except the heater in the bathroom couldnt be plugged in as no plug within reach-in the middle of winter this is an issue. Other than that all good.

Posted by on 14 Jul 2018

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Comment from Hotel Management

20 Jul 2018 by Customer Service

Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that few services did not meet your expectations. This has been communicated to the concerned staff. Thank you and look forward to seeing you soon.

About the Holiday Inn Queenstown Frankton Road

Location 594 Frankton Road, Queenstown, 9348

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A sauna, a terrace, and tour or ticket assistance are also featured at the eco-friendly Holiday Inn Queenstown Frankton Road. The hotel can provide concierge services and wedding services. Free self parking is available. This 4-star Queenstown hotel is smoke free.

  • 75 guestrooms or units
  • 2 levels
  • 4 buildings
  • Dining venue
  • Bar or lounge
  • Ski equipment storage
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Queenstown (ZQN-Queenstown Intl.) (4.3 km / 2.6 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Queenstown Frankton Road offers 75 forms of accommodation which are accessible via exterior corridors and feature free newspapers and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • In-room dining (24 hours)
  • Flat-screen television
  • Premium channels
  • Fridge
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.

Seasons Restaurant + Bar – This restaurant specialises in British cuisine and serves breakfast, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.

24-hour room service is available.