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4.2 out of 5

"Staff are professional and helpful " More

By a verified traveller on Mon 05 Jul 2021

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Hotel Description

At Holiday Inn Queenstown Frankton Road, an IHG Hotel you'll be 3.6 km (2.2 mi) from Queenstown Arts Centre and 3.7 km (2.3 mi) from Queenstown Mall. Highlights at this hotel include a restaurant, free self parking, and a 24-hour gym.

All 75 rooms feature free WiFi, flat-screen TVs, and coffee/tea makers. Refrigerators and round-the-clock room service make in-room dining convenient. Free newspapers, free local calls, and safes are also available.

The restaurant, Seasons Restaurant + Bar, serves British cuisine and is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, spa tub, and sauna as well as access to free bike rentals. Business travelers can take advantage of a conference center, a meeting room, and a business center. Other amenities include free WiFi in public areas, a snack bar/deli, and ski storage. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also the convenience of RV/bus/truck parking.

With a stay at this 4-star Queenstown hotel, you'll be 4.3 km (2.7 mi) from Kiwi and Birdlife Park and 4.4 km (2.8 mi) from Skyline Queenstown.

Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
NZ$121* Per night/room 1 Feb. - 2 Feb.

Room, 1 King Bed, Non Smoking, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Single Beds, Lake View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking, Lake View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Family Suite, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Holiday Inn Queenstown Frankton Road, an IHG Hotel ratings based on 274 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Queenstown Frankton Road, an IHG Hotel

Everyone (112) Couples (118) Family (38)
2 out of 5
Cleanliness was terrible with mould in the bathroom shower.

Posted by on 20 Jul. 2021

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Comment from Hotel Management

25 Jul. 2021 by Holiday Inn Queenstown

Dear Guest, Thank you for your feedback. We are sorry that the cleanliness was not up to a standard. We will surely do something to fix the issues you mentioned in your review. Sincerely, Holiday Inn Queenstown

5 out of 5
Staff are professional and helpful

Posted by on 5 Jul. 2021

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Comment from Hotel Management

18 Jul. 2021 by Holiday Inn Queenstown

Dear Guest, Thank you for choosing to stay with us and your positive feedback. We hope to see you on your next visit. Sincerely, Holiday Inn Queenstown

5 out of 5
Amazing property with amazing views. Great price and the staff are friendly.

Posted by on 20 Jun. 2021

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Comment from Hotel Management

3 Jul. 2021 by Holiday Inn Queenstown

Dear Guest, Thank you for choosing to stay with us and your positive feedback. We're very pleased to know that you had a pleasant and enjoyable stay with us. Sincerely, Holiday Inn Queenstown

5 out of 5
Warm and comfortable room.

Posted by on 28 May 2021

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Comment from Hotel Management

30 May 2021 by Holiday Inn Queenstown

Dear Guest, Thank you for choosing to stay with us and your positive feedback. We hope to see you on your next visit. Sincerely, Holiday Inn Queenstown

5 out of 5

Posted by on 17 May 2021

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Comment from Hotel Management

22 May 2021 by Holiday Inn Queenstown

Dear Guest, Thank you for your perfect rating. Sincerely, Holiday Inn Queenstown

5 out of 5
Breakfast was great. Good place to stay would recommend.

Posted by on 15 Apr. 2021

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Comment from Hotel Management

18 Apr. 2021 by Holiday Inn Queenstown

Dear Guest, Thank you for choosing to stay with us and your positive feedback. We hope to see you on your next visit. Sincerely, Holiday Inn Queenstown

4 out of 5
Good clean and tidy, went looking for a booklet with info about sauna etc but couldn't find one in the room the only thing that wasn't up to scratch otherwise friendly staff fabulous breakfast too.

Posted by on 21 Feb. 2021

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Comment from Hotel Management

25 Feb. 2021 by Holiday Inn Queenstown

Dear Guest, Thank you for choosing to stay with us and your feedback. We hope to see you on your next visit. Sincerely, Holiday Inn Queenstown

5 out of 5
Perfect! Friendly staff, delt with situation, nice upgrade, super all the way. Higly recomended

Posted by on 18 Feb. 2021

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Comment from Hotel Management

21 Feb. 2021 by Holiday Inn Queenstown

Dear Guest, Thank you for choosing to stay with us and your fantastic feedback. We are very happy to know that you had a pleasant and enjoyable stay with us. We hope to see you again and look forward to your next visit. Sincerely, Holiday Inn Queenstown

5 out of 5
Great views...quiet location even though main road nearby..going to come again

Posted by , from Mosgiel on 30 Jan. 2021

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Comment from Hotel Management

5 Feb. 2021 by Holiday Inn Queenstown

Dear Guest, Thank you for your positive feedback and rating. We're very pleased to know that you had a pleasant and enjoyable stay with us. Sincerely, Holiday Inn Queenstown

4 out of 5
Did'nt like being charged by hotel despite pre paying via Wotif. Took some effort to get refund.

Posted by on 30 Dec. 2020

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Comment from Hotel Management

17 Jan. 2021 by Holiday Inn Queenstown

Dear Guest, We are really sorry to hear about your experience. We will surely make sure it doesn't happen again. Sincerely, Holiday Inn Queenstown

About the Holiday Inn Queenstown Frankton Road, an IHG Hotel

Location 594 Frankton Road, Queenstown, 9348

Property Features

Holiday Inn Queenstown Frankton Road, an IHG Hotel offers its guests a spa tub, a sauna, and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. A terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Holiday Inn Queenstown Frankton Road, an IHG Hotel. Free self parking is available. This 4-star Queenstown hotel is smoke free.

  • 75 guestrooms or units
  • 2 levels
  • 4 buildings
  • Deli
  • Ski equipment storage
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking (surcharge)

Transport

  • Parking: Free self parking; RV/bus/truck parking available for a surcharge

Room Amenities

Holiday Inn Queenstown Frankton Road, an IHG Hotel offers 75 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. This Queenstown hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • In-room dining (24 hours)
  • Flat-screen television
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Seasons Restaurant + Bar - This restaurant specializes in British cuisine and serves breakfast, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Holiday Inn Queenstown Frankton Road, an IHG Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received their complete COVID-19 vaccination at least 1 days prior to check-in. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No lifts
  • Service animals not allowed
  • One child stays free
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for proof of COVID-19 vaccination requirement: 12
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 1

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 27 per person (approximately)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Goldridge Queenstown
  • Holiday Inn Queenstown Frankton Road Hotel
  • Goldridge Resort Queenstown
  • Goldridge Hotel Queenstown
  • Holiday Inn Frankton Road Hotel
  • Holiday Inn Frankton Road

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.