4.3 out of 5

"Friendly staff made us feel very welcome. The beds were comfortable and the room had everything we needed. The only (minor) criticism would be the ele ... " More

By a verified traveller on Mon 20 Aug 2018

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Hotel Description

A family-friendly stay in Queenstown awaits you at Copthorne Hotel and Resort Queenstown Lakefront. Within just a 10-minute stroll, you'll find popular attractions like Lake Wakatipu and Queenstown Gardens. Highlights at this hotel include a restaurant, a bar/lounge and a spa tub.

All 240 rooms feature TVs with satellite channels, and you can enjoy free WiFi, free wired Internet and free weekday newspapers. Fridges and round-the-clock room service make in-room dining convenient. Pillow menus and free toiletries are nice touches to enhance your stay. Safes, hairdryers and phones are also available.

The restaurant, Impressions Restaurant, serves local cuisine and is open for breakfast and dinner. Other amenities include free WiFi in public areas, laundry facilities and ski storage. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also the convenience of self parking.

Attractions within a 10-minute drive of this 4-star Queenstown hotel include Skyline Gondola and Shotover Jet.

Superior Twin Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max
NZ$133* Per night/room 15 Sep. - 16 Sep.

Superior Lakeview Double

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Twin Room, Lake View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Double

Bed Count 1 King Bed Maximum Occupancy 3 Max

Copthorne Hotel and Resort Queenstown Lakefront ratings based on 808 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Copthorne Hotel and Resort Queenstown Lakefront

Everyone (358) Couples (326) Family (118)
5 out of 5
Comfortable, warm hotel in a superb location. Breakfast is nice, and the bar and restaurant are convenient for a night in after a day’s skiing.

Posted by on 18 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by RobertO

Thank you very much for your review.

4 out of 5

Posted by on 17 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by RobertO

Thank you for your review.

3 out of 5

Posted by on 14 Aug. 2019

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Comment from Hotel Management

15 Aug. 2019 by RobertO

Thank you for your review .

4 out of 5

Posted by on 12 Aug. 2019

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Comment from Hotel Management

12 Aug. 2019 by RobertO

Thank you for your review .

4 out of 5
This was a simple hotel that was exactly what was required after a long day on the slopes. It was simple, clean & warm.

Posted by on 10 Aug. 2019

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Comment from Hotel Management

12 Aug. 2019 by RobertO

Thank you very much for your review.

3 out of 5
Was very clean and well appointed but our friends from overseas (Switzerland and US) were not impressed with the 2% surcharge on their credit cards. What more, the staff manning the counter when we checked out didn't want to accept my debit card from NZHL so I had to ask her TWICE to try it which obviously worked when she did. Perhaps she's on a holiday visa and isn't familiar with the bank cards being used here in NZ but what she did was still not the best way to treat a customer. Perhaps she needs additional training?

Posted by on 6 Aug. 2019

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Comment from Hotel Management

8 Aug. 2019 by RobertO

Thank you , we appreciate your feedback .

5 out of 5

Posted by on 3 Aug. 2019

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Comment from Hotel Management

5 Aug. 2019 by RobertO

Thank you for your review .

5 out of 5

Posted by on 27 Jul. 2019

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Comment from Hotel Management

28 Jul. 2019 by RobertO

Thank you for your review.

4 out of 5
Nice central location, but is a bit dated, musty hallways

Posted by on 23 Jul. 2019

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Comment from Hotel Management

23 Jul. 2019 by RobertO

We appreciate your feedback thank you .

5 out of 5
great location close to city and easy to get to new development in Frankton

Posted by on 22 Jul. 2019

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Comment from Hotel Management

23 Jul. 2019 by RobertO

Thank you for your review Caz.

About the Copthorne Hotel and Resort Queenstown Lakefront

Location 27 Frankton Road, Queenstown, 9300

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 3 meeting rooms available. A hot tub, tour or ticket assistance, and multilingual staff are also featured at the family-friendly Copthorne Hotel and Resort Queenstown Lakefront. For a fee, parking is available. This 4-star Queenstown hotel is smoke free.

  • 240 guestrooms or units
  • 6 levels
  • 3 buildings
  • 176 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Ski equipment storage
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Queenstown (ZQN-Queenstown Intl.) (6.9 km / 4.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Copthorne Hotel and Resort Queenstown Lakefront offers 240 forms of accommodation with a safe and complimentary newspapers. A pillow menu is available. Televisions come with satellite channels. Bathrooms include complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Fridge
  • Pillow options
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.

Impressions Restaurant – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Pets

  • No pets allowed, but service animals are welcome

Policies

Additional policies and fees may apply when booking more than 4 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 18 and NZD 27 per person (approximately)
  • Self-parking fee: NZD 10.00 per day
  • On-site credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Copthorne Hotel & Resort Lakefront
  • Copthorne Hotel & Resort Queenstown Lakefront
  • Copthorne Hotel Lakefront Queenstown
  • Copthorne Hotel Lakefront Resort Queenstown
  • Copthorne Lakefront
  • Copthorne Queenstown Lakefront
  • Copthorne Queenstown Lakefront Hotel
  • Copthorne Resort Queenstown
  • Hotel Copthorne Lakefront Queenstown
  • Lakefront Hotel Queenstown
  • Copthorne Hotel Resort Queenstown Lakefront
  • Copthorne Hotel Resort Lakefront
  • Copthorne Hotel Queenstown Lakefront

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 4-device limit.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.

Official New Zealand Rating provided by Qualmark®

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.