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Copthorne Hotel and Resort Queenstown Lakefront

4.0 star property
Eco-certified hotel with 24-hour front desk and restaurant

Photo gallery for Copthorne Hotel and Resort Queenstown Lakefront

Lobby
Bar (on property)
Bar (on property)
Breakfast and dinner served, local cuisine
Junior Suite

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • 24/7 front desk
  • Parking available
  • Room service
  • Bar
The current price is NZ$289
includes taxes & fees
31 Aug - 1 Sept

Explore the area

View map
27 Frankton Road, Queenstown, 9300
  • Queenstown Gardens
    ‪3 min walk‬
  • Queenstown Mall
    ‪7 min walk‬
  • Skyline Queenstown
    ‪15 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪8 min drive‬

Room options

View all photos for Superior Room, 2 Double Beds, Lake View

Superior Room, 2 Double Beds, Lake View

Superior Room, 2 Double Beds, Lake View

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 28 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Separate sitting area
Heating
Connecting rooms available
Free cots/infant beds
Fridge
TV
Separate bedroom
Blackout curtains
  • 55 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Heating
Connecting rooms available
Fridge
TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 2 Double Beds

8.6 out of 10
Excellent
(13 reviews)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 28 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Lake View

Superior Room, 1 King Bed, Lake View

Superior Room, 1 King Bed, Lake View

8.2 out of 10
Very good
(19 reviews)

Highlights

Heating
Connecting rooms available
Fridge
TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Queenstown

At Copthorne Hotel and Resort Queenstown Lakefront you'll be within a short 5-minute stroll of Queenstown Gardens and Queenstown Beach. Highlights at this eco-friendly hotel include a restaurant, a bar/lounge and Access to hot tub. .The restaurant, Impressions Restaurant, serves local cuisine and is open for breakfast and dinner. 1894 square feet (176 square metres) of event facilities include 3 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, laundry facilities and ski storage. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also the convenience of self parking. .In proximity to this 4-property class Queenstown City Centre hotel you'll find The Remarkables Ski Area.

What's nearby

  • Queenstown Gardens - 3 min walk - 0.3 km
  • Queenstown Beach - 5 min walk - 0.5 km
  • Queenstown Mall - 7 min walk - 0.6 km
  • TSS Earnslaw Steamship - 10 min walk - 0.9 km
  • Skyline Queenstown - 15 min walk - 1.3 km

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 8 min drive

Restaurants

  • ‪Cookie Time - ‬6 min walk
  • KFC
  • ‪The Bathhouse Tapas Bar & Restaurant - ‬5 min walk
  • ‪Novotel Queenstown Lakeside - ‬6 min walk
  • ‪The World Bar - ‬7 min walk

About this property

Copthorne Hotel and Resort Queenstown Lakefront

Eco-certified hotel with 24-hour front desk and restaurant
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 3 meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 1894 square feet (176 square metres) and includes conference space. A hot tub, a terrace, and multilingual staff are also featured at the eco-certified Copthorne Hotel and Resort Queenstown Lakefront. For a fee, parking is available.

This 4-star Queenstown hotel is smoke free.

  • 187 guestrooms or units
  • 6 levels
  • 3 buildings
  • 1894 sq ft of conference space
  • 176 sq. m of conference space
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Copthorne Hotel and Resort Queenstown Lakefront offers 187 accommodations with a safe and a hairdryer. Satellite televisions are provided.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Local cuisine

Copthorne Hotel & Apartments Queenstown Lakeview

  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, 1,001 reviews
The price is NZ$262
includes taxes & fees
17 Sept - 18 Sept
Copthorne Hotel & Apartments Queenstown Lakeview

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (NZD 15 per day)

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Impressions Restaurant

Things to do

  • Hot tub
  • Ski storage

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,894 square feet of conference space
  • 3 meeting rooms
  • Business centre

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 40.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 35 for adults and from NZD 17.50 for children
  • Covered self-parking fee: NZD 15 per day
  • Rollaway bed fee: NZD 40.0 per day
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 4-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Copthorne Hotel & Resort Lakefront
Copthorne Hotel & Resort Queenstown Lakefront
Copthorne Hotel Lakefront Queenstown
Copthorne Hotel Lakefront Resort Queenstown
Copthorne Lakefront
Copthorne Queenstown Lakefront
Copthorne Queenstown Lakefront Hotel
Copthorne Resort Queenstown
Hotel Copthorne Lakefront Queenstown
Lakefront Hotel Queenstown
Copthorne Hotel Resort Queenstown Lakefront
Copthorne Hotel Resort Lakefront
Copthorne Hotel Queenstown Lakefront
Copthorne Queenstown Lakefront
Copthorne Hotel and Resort Queenstown Lakefront Hotel
Copthorne Hotel and Resort Queenstown Lakefront Queenstown
Copthorne Hotel and Resort Queenstown Lakefront Hotel Queenstown

Frequently asked questions

What is the cancellation policy at Copthorne Hotel and Resort Queenstown Lakefront?

Copthorne Hotel and Resort Queenstown Lakefront offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Copthorne Hotel and Resort Queenstown Lakefront?

As of 29 Aug 2025, prices found for a 1-night stay for 2 adults at Copthorne Hotel and Resort Queenstown Lakefront on 31 Aug 2025 start from NZ$289.0, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Copthorne Hotel and Resort Queenstown Lakefront?

Yep, Copthorne Hotel and Resort Queenstown Lakefront has a covered self car park for NZD 15 per day.

Are there any beaches close to Copthorne Hotel and Resort Queenstown Lakefront?

Yep, Copthorne Hotel and Resort Queenstown Lakefront is a short 5-minute walk from Queenstown Beach. Fun beach activities include parasailing, kayaking and fishing.

Does Copthorne Hotel and Resort Queenstown Lakefront serve breakfast?

Yep, buffet brekkie is available daily between 6 AM and 10 AM.

Is there a free airport shuttle available at Copthorne Hotel and Resort Queenstown Lakefront?

No, Copthorne Hotel and Resort Queenstown Lakefront does not offer an airport shuttle service.

Is there a bar or restaurant at Copthorne Hotel and Resort Queenstown Lakefront?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Copthorne Hotel and Resort Queenstown Lakefront?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at Copthorne Hotel and Resort Queenstown Lakefront?

No, only service animals are allowed.

Copthorne Hotel and Resort Queenstown Lakefront Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 396 out of 1002 reviews
Rating 8 - Good. 374 out of 1002 reviews
Rating 6 - Okay. 158 out of 1002 reviews
Rating 4 - Poor. 52 out of 1002 reviews
Rating 2 - Terrible. 21 out of 1002 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Aaron

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Need a serious revamp , old . Room was smelly so got moved to another one. Spend some money on extraction fans !!
Stayed 2 nights in Aug 2025

8/10 Good

Gaylene

Liked: Cleanliness, amenities
Loved the service and hospitality from staff Very welcome and friendly Only downfall was disturbed sleep and room next door were loud at times(
Stayed 3 nights in Jun 2025

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great, convenient stay

Great stay minutes away from the city centre. And most importantly, close to Fergburger
Stayed 2 nights in May 2025

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, amenities
Thought paying for parking was over the top
Stayed 3 nights in May 2025

4/10 Poor

Paul

Liked: Cleanliness
Disliked: Staff & service
Room was pretty nice, but we had an issue with the fan in the bathroom, it would not go off, so we called reception and the guy said it will go off after 10 minutes or so, but it did not go off, so we spoke to reception again and the guy said nothing he can do as he was on his own and basically refused to come to the room, we finally got to sleep after a few hours but it stayed on all night, we can out of our room and the electrician onsite was there dnd we told him and he said he would make note of it, then as we went to the next level the housekeeping manager was there and we mentioned to him and he said I bet that was a pain, he said speak with the duty manager who was on reception and she basically said they are on all night, some are louder than others, we don’t know which ones are louder, we mentioned that we had spoken to the guy on reception the night before and that he would not come down to our room and she even said he was not on his own do could have popped to our room, basically it seems nobody knows that the fans are on all night, the staff will not come and help and refuse to come and help, they lie and say they are on there own to get out of coming, and after telling the lady duty manager all this she really did not want to know, she gave us an very lose apology and that was it, didn’t care that the staff had lied to us, I stay in loads of hotels every year and we were looking forward to a night here, if loud fans affect you sleeping do not stop here please!!
Stayed 1 night in Apr 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at Copthorne.Highly recommended 💯
Stayed 5 nights in May 2025

4/10 Poor

Anne-Marie

Travelled with family
Disliked: Property conditions & facilities
Unfortunately the hotel is tired and one of our rooms had a fridge making noises all night so person did not get much sleep! Housekeeping knocked on her door at 915 am, checked out was 10am!
Stayed 1 night in May 2025

10/10 Excellent

Mark

Stayed 1 night in Apr 2025

10/10 Excellent

Deb

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quiet and clean and had everything we needed. We enjoyed the restaurant and bar. The location was perfect as we could walk to shops and restaurants.
Stayed 1 night in Apr 2025

6/10 Okay

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's almost near everything and walkable some of the attractions.
Stayed 4 nights in Apr 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Q
Stayed 2 nights in Apr 2025

10/10 Excellent

NEIL, Oatley

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2025

10/10 Excellent

Niki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend the Junior Suite
Stayed 2 nights in Apr 2025

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service
Overall all was good. Did not like the $15 parking fee nightly. Fortunately found a park on street. Needs totally refurbishment but bed was very comfortable and it was toasty warm. Wonderful meals also.
Stayed 1 night in Apr 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our time there and wouldn’t hesitate to return
Stayed 2 nights in Mar 2025

10/10 Excellent

Josie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views of the lake and mountains. Close to Town. Walkable to everything in town. The room was quaint and cozy. The resort is older than some of the newer resorts nicely maintained. The lobby and restaurant has great views. No elevator available to some of the rooms so you will need to carry your luggage. They do have porters to assist. I would recommend this hotel and would return.
Stayed 2 nights in Mar 2025

8/10 Good

Suvrata

Travelled with group
Liked: Cleanliness, room comfort

Enjoyed the stay.

Great location 5 min walk to the centre. Had the Lakeview suite. View was spectacular. Close to airport. Very comfortable bed. Just a bit dated.
Stayed 4 nights in Feb 2025

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This lovely property was very convenient to Queenstown, had beautiful views, and staff were friendly and helpful. We particularly enjoyed an open balcony space on the lounge floor where we could have a drink and sit with friends. All around, an excellent choice for us.
Stayed 1 night in Feb 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aa
Stayed 2 nights in Feb 2025

8/10 Good

Meropi

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Liked the location and the views. Didn't like the condotion of the hotel. It seems like it needs upgrade and more frequent cleaning.
Stayed 1 night in Feb 2025

4/10 Poor

CAROL

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Not the best value for your money.

Property was very tired and needs an up grade, especially for the price of the rooms. We booked 2 rooms with king size beds, and got both rooms with 2 double beds. The toilet broke in one room, but they couldn’t move us because the hotel was full. Breakfast buffet was okay, but much better value to walk into town and buy something there. Lake view was very small, not at all what I expected from the photos.
Stayed 2 nights in Feb 2025

10/10 Excellent

Nilmo

Stayed 2 nights in Feb 2025

10/10 Excellent

Patrick, Manly

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great views.

Great hotel in a great spot. We paid for a lake view and so glad we did - view is spectacular. If you have an issue with hills it is quite a steep one from the hotel into the centre of town and back but we were fine.
View from our room
Stayed 3 nights in Feb 2025

10/10 Excellent

Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025