For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
A family-friendly stay in Queenstown awaits you at Copthorne Hotel and Resort Queenstown Lakefront. Within a 5-minute stroll you'll find Lake Wakatipu and Skyline Gondola within a 20-minute walk. Highlights at this hotel include a restaurant, a bar/lounge, and a spa tub.
All 240 rooms feature TVs with satellite channels, and you can enjoy free WiFi, free wired Internet, and free weekday newspapers. In-room dining is easy with amenities like refrigerators and round-the-clock room service. You'll find nice touches like free toiletries and pillow menus to enhance your stay. Additionally, safes, hair dryers, and phones are available.
The restaurant, Impressions Restaurant, serves local cuisine and is open for breakfast and dinner. Conference space and a business center are among the business amenities offered. Other amenities include free WiFi in public areas, laundry facilities, and ski storage. Each morning cooked-to-order breakfast is served between 6 AM and 10 AM. There's also the convenience of self parking.
Attractions within a 20-minute drive of this 4-star Queenstown hotel include Coronet Peak Ski Area and Gibbston Valley Winery.
Superior 2 Double
Bed Count2 Full BedsMaximum Occupancy
3 Max
Superior Lakeview King
Bed Count1 King BedMaximum Occupancy
3 Max
Superior Lakeview 2 Double
Bed Count2 Full BedsMaximum Occupancy
3 Max
Junior Suite
Bed Count1 King BedMaximum Occupancy
3 Max
Superior Double
Bed Count1 King BedMaximum Occupancy
3 Max
Copthorne Hotel and Resort Queenstown Lakefront ratings based on 292 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Copthorne Hotel and Resort Queenstown Lakefront
Everyone (176)Couples (70)Family (38)
5 out of 5
Staff very helpful under the cicmstances.
Fantastic views
Posted by a verified traveller on 29 Mar. 2020
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Comment from Hotel Management
2 Apr. 2020
by Reservations Team
Thank you for your positive feedback. We hope to see you again under better circumstances. Take care
4 out of 5
Location was good
Building work no problem
Paper in morning great
Posted by a verified traveller on 11 Mar. 2020
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Comment from Hotel Management
12 Mar. 2020
by RobertO
Thank you for your review .
2 out of 5
The view was nice. The lay out of corridors very confusing
Posted by a verified traveller on 1 Mar. 2020
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Comment from Hotel Management
2 Mar. 2020
by RobertO
Thank you we appreciate your feedback .
4 out of 5
Posted by a verified traveller on 13 Feb. 2020
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Comment from Hotel Management
15 Feb. 2020
by RobertO
Thank you for your review .
5 out of 5
Posted by a verified traveller on 7 Feb. 2020
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Comment from Hotel Management
9 Feb. 2020
by RobertO
Thank you for your review.
4 out of 5
It is difficult to negatively critique a hotel when we had a room that overlooked the lake. The picture windows gave a spectacular view as we entered the room. Truly worth the money to book a room with a lake view! We stayed for five nights over Christmas and could not fault the breakfasts. The hotel's decor is a bit dated but functional. The scaffolding at the entrance was a surprise. We would suggest more in the way of signage for visitors to find their rooms. We were directed to park in car park Level 3 but then struggled from there to find our room. Thankfully we bumped into an employee, who showed us the way. Is it possible to do this for visitors? Or re-consider how rooms are numbered? Steps to the lift from the car park? A ramp makes more sense when arriving with suitcases. No idea how disabled or older visitors negotiate these. We did feel that when bus groups were arriving (and there were quite a few of these) that we could not get assistance and gave up trying. That said, the reception desk was very helpful at other times.
Posted by RET on 31 Dec. 2019
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Comment from Hotel Management
6 Jan. 2020
by RobertO
Thank you , we very much appreciate your feedback .
2 out of 5
Food was absolutely terrible ...let the rest of the establishment down ...very disappointing if you were a international visitor ....Food can make or break a place and in this case it did
Posted by Lee, from Christchurch on 22 Dec. 2019
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Comment from Hotel Management
23 Dec. 2019
by RobertO
Thank you for your review Lee , we are very sorry to hear you did not enjoy your food here with us . Thank you for your feedback .
5 out of 5
Posted by a verified traveller on 13 Dec. 2019
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Comment from Hotel Management
15 Dec. 2019
by RobertO
Thank you for your review .
4 out of 5
Currently under renovation, delay with checking in
There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. WiFi is free in public spaces. There are 3 meeting rooms available. A spa tub, a terrace, and tour/ticket assistance are also featured at the family-friendly Copthorne Hotel and Resort Queenstown Lakefront. For a fee, parking is available. This 4-star Queenstown hotel is smoke free.
240 guestrooms or units
6 levels
3 buildings
176 sq m of conference space
Dining venue
Bar or lounge
Ski equipment storage
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Terrace
Garden
Outdoor picnic space
Newspapers in lobby (free)
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Laundry facilities
Refrigerator
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Airport: Queenstown Intl. Airport (ZQN) (6.9 km / 4.3 mi)
Parking: Self parking available for a surcharge
Room Amenities
Copthorne Hotel and Resort Queenstown Lakefront offers 240 accommodations with safes and complimentary weekday newspapers. A pillow menu is available. Satellite television is provided. Bathrooms include complimentary toiletries and hair dryers. This Queenstown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
In-room dining (24 hours)
Television
Satellite channels
Refrigerator
Pillow options
Housekeeping (daily)
Weekday newspapers (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Heating
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 10 AM.
Impressions Restaurant - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are available for NZD 45.0 per day.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place and guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
Property is cleaned with disinfectant
Service animals are allowed
Guests are provided with free hand sanitiser
Staffed front desk
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
Individually wrapped food options are available through room service
Debit cards
Property confirms they are implementing guest safety measures
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between NZD 18 and NZD 27 per person (approximately)
Self parking fee: NZD 10.00 per day
Rollaway bed fee: NZD 45.0 per day
Credit card charges are subject to a surcharge of 2 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Copthorne Hotel & Resort Lakefront
Copthorne Hotel & Resort Queenstown Lakefront
Copthorne Hotel Lakefront Queenstown
Copthorne Hotel Lakefront Resort Queenstown
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Copthorne Resort Queenstown
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Copthorne Hotel Resort Queenstown Lakefront
Copthorne Hotel Resort Lakefront
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Copthorne Queenstown Lakefront
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Copthorne Hotel and Resort Queenstown Lakefront Queenstown
Copthorne Hotel and Resort Queenstown Lakefront Hotel Queenstown
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Free in-room WiFi has a 4-device limit.
Awards & Affiliations
Qualmark
National Rating
Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
