4.3 out of 5

"Friendly staff made us feel very welcome. The beds were comfortable and the room had everything we needed. The only (minor) criticism would be the ele ... " More

By a verified traveller on Mon 20 Aug 2018

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Hotel Description

A family-friendly stay in Queenstown awaits you at Copthorne Hotel and Resort Queenstown Lakefront. Within just a 10-minute stroll, you'll find popular attractions like Lake Wakatipu and Queenstown Gardens. Highlights at this hotel include a restaurant, a bar/lounge, and a spa tub.

All 240 rooms feature TVs with satellite channels, and you can enjoy WiFi, wired Internet, and free weekday newspapers. Fridges and round-the-clock room service make in-room dining convenient. Pillow menus and free toiletries are nice touches to enhance your stay. Safes, hairdryers, and phones are also available.

The restaurant, Impressions Restaurant, serves local cuisine and is open for breakfast and dinner. Other amenities include free WiFi in public areas, laundry facilities, and ski storage. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also the convenience of self parking.

Attractions within a 10-minute drive of this 4-star Queenstown hotel include Skyline Gondola and Shotover Jet.

Superior Double

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$186 per night

Superior Twin Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Superior Lakeview Double

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Twin Room, Lake View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Copthorne Hotel and Resort Queenstown Lakefront ratings based on 775 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Copthorne Hotel and Resort Queenstown Lakefront

Everyone (343) Couples (320) Family (110)
4 out of 5
Property was in a great location and had fantastic views. The room was run down and scruffy considering the price that we paid.

Posted by , from Hong Kong on 19 Feb. 2019

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Comment from Hotel Management

25 Feb. 2019 by RobertO

We appreciate your feedback . Thank you

3 out of 5
Good location. Had to request extra bed be made up when we had booked for 3. Shower was terrible, burning hot and then freezing cold. Internet was very poor also

Posted by on 18 Feb. 2019

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Comment from Hotel Management

25 Feb. 2019 by RobertO

Thank you for posting a review we appreciate your feedback , and we will certainly look into your comments .

5 out of 5
Lovely modern hotel offering a wonderful central position- would fully recommend

Posted by on 8 Jan. 2019

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Comment from Hotel Management

10 Jan. 2019 by RobertO

Thank you very much for your review.

5 out of 5
We loved our stay! 3 nights in early January. It was a short walk into town but felt a world away.

Posted by on 8 Jan. 2019

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Comment from Hotel Management

10 Jan. 2019 by RobertO

Thank you very much for your review . We are very happy to hear you enjoyed your stay with us.

5 out of 5
Very nice room and the staff are awesome. The males we had in the restaurant were really good to.

Posted by , from Hamilton on 23 Oct. 2018

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Comment from Hotel Management

23 Oct. 2018 by RobertO

Thank you very much for a great review Ross.

5 out of 5

Posted by on 17 Oct. 2018

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Comment from Hotel Management

19 Oct. 2018 by RobertO

Thank you for your review.

5 out of 5
Relax happy and enjoyed, my boy want stay forever, cos he likes Spa pool. Thanks

Posted by , from Wellington on 16 Oct. 2018

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Comment from Hotel Management

16 Oct. 2018 by RobertO

Thank you very much for your review. We are happy to hear your son enjoyed the spa pool.

4 out of 5

Posted by on 8 Oct. 2018

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Comment from Hotel Management

16 Oct. 2018 by RobertO

Thank you for your review Amanda.

4 out of 5
The king size bed was terribly uncomfortable, far too soft.

Posted by , from Auckland on 3 Oct. 2018

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Comment from Hotel Management

7 Oct. 2018 by RobertO

We appreciate your feedback . Thankyou .

4 out of 5
Fantastic view and close to the town centre, all in all a good experience

Posted by on 30 Sep. 2018

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Comment from Hotel Management

3 Oct. 2018 by RobertO

Thank you very much for your review.

About the Copthorne Hotel and Resort Queenstown Lakefront

Location 27 Frankton Road, Queenstown, 9300

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 3 meeting rooms available. A hot tub, tour or ticket assistance, and multilingual staff are also featured at the family-friendly Copthorne Hotel and Resort Queenstown Lakefront. For a fee, parking is available. This 4-star Queenstown hotel is smoke free.

  • 240 guestrooms or units
  • 6 levels
  • 3 buildings
  • 176 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Ski equipment storage
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Queenstown (ZQN-Queenstown Intl.) (6.9 km / 4.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Copthorne Hotel and Resort Queenstown Lakefront offers 240 forms of accommodation with a safe and complimentary newspapers. A pillow menu is available. Televisions come with satellite channels. Bathrooms include complimentary toiletries and a hairdryer. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Fridge
  • Pillow options
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.

Impressions Restaurant – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Pets

  • No pets allowed, but service animals are welcome

Policies

Additional policies and fees may apply when booking more than 4 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 18 and NZD 27 per person (approximately)
  • Fee for in-room wireless Internet: NZD 5 per 24-hour period (4-device limit, rates may vary)
  • Fee for in-room wired Internet: NZD 5 per 24-hour period (rates may vary)
  • Self-parking fee: NZD 10.00 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Copthorne Hotel Resort Queenstown Lakefront
  • Copthorne Hotel Resort Lakefront
  • Copthorne Queenstown Lakefront
  • Copthorne Lakefront
  • Copthorne Hotel Queenstown Lakefront

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 30 minutes per day (4-device limit).

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.

Official New Zealand Rating provided by Qualmark®