4.3 out of 5

"Friendly staff made us feel very welcome. The beds were comfortable and the room had everything we needed. The only (minor) criticism would be the ele ... " More

By a verified traveller on Mon 20 Aug 2018

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Hotel Description

A family-friendly stay in Queenstown awaits you at Copthorne Hotel and Resort Queenstown Lakefront. Within a 20-minute stroll, you'll find popular places like Queenstown Gardens and Skyline Gondola. Highlights at this hotel include a restaurant, a bar/lounge and a spa tub.

All 240 rooms feature TVs with satellite channels, and you can enjoy free WiFi, free wired Internet and free weekday newspapers. Fridges and round-the-clock room service make in-room dining convenient. Pillow menus and free toiletries are nice touches to enhance your stay. Safes, hairdryers and phones are also available.

The restaurant, Impressions Restaurant, serves local cuisine and is open for breakfast and dinner. Other amenities include free WiFi in public areas, laundry facilities and ski storage. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also the convenience of self parking.

Within a 20-minute drive of this 4-star Queenstown hotel, attractions include Coronet Peak Ski Area and Shotover Jet.

Superior Twin Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max
NZ$116 per night

Superior Lakeview Double

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Twin Room, Lake View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Double

Bed Count 1 King Bed Maximum Occupancy 3 Max

Copthorne Hotel and Resort Queenstown Lakefront ratings based on 786 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Copthorne Hotel and Resort Queenstown Lakefront

Everyone (345) Couples (323) Family (113)
5 out of 5
was perfect for my over night stay on business. I would probably consider staying again

Posted by on 17 Jun. 2019

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4 out of 5
I liked how close it was to the city, easy to walk everywhere we needed. Staff were all very nice. I thought the food at the restaurant was average and that the breakfast could of been a little better. Overall happy with our stay

Posted by on 14 Jun. 2019

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Comment from Hotel Management

17 Jun. 2019 by RobertO

Thank you very much for your review. We appreciate your comments.

4 out of 5

Posted by on 13 Jun. 2019

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Comment from Hotel Management

14 Jun. 2019 by RobertO

Thank you for your review.

2 out of 5
Large windows with view of lake.comfortable beds.large room

Posted by on 12 Jun. 2019

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Comment from Hotel Management

14 Jun. 2019 by RobertO

We appreciate your feedback, thank you .

5 out of 5

Posted by on 7 Jun. 2019

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Comment from Hotel Management

10 Jun. 2019 by RobertO

Thank you for your review .

2 out of 5
Staff were friendly and helpful. Unfortunately i requested to be moved from the first room i was given due to a very unpleasant smell in the room and then the 2nd was extremely noisy. Due to this, i won't be staying at the Copthorne again.

Posted by on 2 Jun. 2019

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Comment from Hotel Management

7 Jun. 2019 by RobertO

Thank you very much for your feedback .

4 out of 5
Property is a bit tired and could do with a spruce up. We kept seeing things lying on the ground in the corridors that were not picked up.

Posted by on 27 May 2019

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Comment from Hotel Management

28 May 2019 by RobertO

Thank you very much. We appreciate your feedback .

3 out of 5
Great view from the windows. Decor a bit tired and in need of a revamp. Rooms Ok but bathroom old.

Posted by on 7 May 2019

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Comment from Hotel Management

9 May 2019 by RobertO

Thank you , we appreciate your feedback .

4 out of 5

Posted by on 26 Apr. 2019

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Comment from Hotel Management

28 Apr. 2019 by RobertO

Thank you for your review .

3 out of 5
Hotel was in a good position close to town staff were efficient

Posted by on 16 Apr. 2019

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Comment from Hotel Management

23 Apr. 2019 by RobertO

Thank you very much for your review .

About the Copthorne Hotel and Resort Queenstown Lakefront

Location 27 Frankton Road, Queenstown, 9300

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 3 meeting rooms available. A hot tub, tour or ticket assistance, and multilingual staff are also featured at the family-friendly Copthorne Hotel and Resort Queenstown Lakefront. For a fee, parking is available. This 4-star Queenstown hotel is smoke free.

  • 240 guestrooms or units
  • 6 levels
  • 3 buildings
  • 176 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Ski equipment storage
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Queenstown (ZQN-Queenstown Intl.) (6.9 km / 4.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Copthorne Hotel and Resort Queenstown Lakefront offers 240 forms of accommodation with a safe and complimentary newspapers. A pillow menu is available. Televisions come with satellite channels. Bathrooms include complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Fridge
  • Pillow options
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.

Impressions Restaurant – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Pets

  • No pets allowed, but service animals are welcome

Policies

Additional policies and fees may apply when booking more than 4 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 18 and NZD 27 per person (approximately)
  • Self-parking fee: NZD 10.00 per day
  • On-site credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Copthorne Hotel Resort Queenstown Lakefront
  • Copthorne Hotel Resort Lakefront
  • Copthorne Queenstown Lakefront
  • Copthorne Lakefront
  • Copthorne Hotel Queenstown Lakefront

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 4-device limit.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.

Official New Zealand Rating provided by Qualmark®