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"The service in this hotel is amazing. The staff were so friendly and helpful. Nothing was ever too difficult.
"
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By a verified traveller on Thu 25 Jul 2019
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Hotel Description
A luxury stay in the heart of Queenstown awaits you at Sofitel Queenstown Hotel & Spa. Within just a 10-minute stroll, you'll find popular attractions like Lake Wakatipu and Queenstown Gardens. Highlights at this family-friendly hotel include in-room free WiFi, free Internet, and balconies.
You can enjoy LCD TVs with satellite channels, and all 82 rooms feature sitting areas, DVD players, and in-room childcare. Minibars provide refreshments, and 24-hour room service is also available. Pillow menus and down comforters welcome you to a good night's rest, and other nice touches include jetted tubs and rainfall showerheads. Separate bathtubs and showers, espresso makers, and free newspapers are also available.
A relaxing visit to So SPA can include deep-tissue massages, hot stone massages, and body wraps along with access to the spa tub and steam room. The fine-dining restaurant, Left Bank Cafe/Bistro, serves international cuisine. 1789 Wine & Jazz Lounge is the hotel's own tapas bar. Enjoy the 24-hour fitness center and Turkish bath/hammam. 3003 square feet (279 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center and limo/town car service. Other amenities include WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Continental breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.
Attractions within a 10-minute drive of this 5-star Queenstown hotel include Skyline Gondola and Shotover Jet.
Sofitel Queenstown Hotel & Spa ratings based on 200 Verified Reviews
Review Summary
4.8
out of 5
5.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Sofitel Queenstown Hotel & Spa
Everyone (59)Couples (129)Family (13)
4 out of 5
Posted by a verified traveller on 17 Feb. 2020
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Comment from Hotel Management
19 Feb. 2020
by Guest Relations Executive
Bonjour and Kia Ora,
Thank you for your recent score regarding your Sofitel Queenstown Hotel & Spa experience.
Please feel free to contact myself directly if you wish to share any further feedback regarding your stay.
I do hope to have the opportunity to welcome you back to Sofitel upon your next venture to Queenstown.
Kind Regards,
Lisa Cole
Guest Relations Executive
5 out of 5
The service in this hotel is amazing. The staff were so friendly and helpful. Nothing was ever too difficult.
Posted by a verified traveller on 25 Jul. 2019
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Comment from Hotel Management
30 Jul. 2019
by Lisa Cole
Bonjour,
Thank you for your wonderful review. I am so pleased to read that you have an amazing stay enjoying everything that Sofitel Queenstown has to offer. I love that you also took the time to mention our wonderful team, I will be sure to pass these truly kind comments on.
I look forward to welcoming you back soon.
Kind Regards
Lisa Cole
Guest Relations Executive
4 out of 5
Excellent location, large comfortable rooms, pleasant staff, overall a good choice in Queenstown
Posted by a verified traveller on 6 Jul. 2019
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Comment from Hotel Management
23 Jul. 2019
by Lisa
Bonjour,
Thank you for your wonderful review, I am delighted to read that you enjoyed everything that Sofitel Queenstown has to offer.
We hope to welcome you back very soon.
Kind Regards
Lisa Cole
Guest Relations Executive
4 out of 5
Nice room and good having a separate shower (not over the bath!). Valet parking price steep tho
Posted by a verified traveller on 18 May 2019
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Comment from Hotel Management
25 May 2019
by Josef Caron, Guest Relations Executive
Bonjour,
Thank you very much for taking the time to share your review, regarding your stay at Sofitel Queenstown Hotel and Spa.
I am very glad to learn that you enjoyed your room and our beautiful bathroom. It is always a pleasure to receive a positive feedback as we strive to continuously improve the quality of our hotel.
I take note and understand your comment regarding our valet service. As we do not have the benefit of a indoor car park, we offer the valet as a solution, however we are using an external parking that explains the fare.
I sincerely trust you had a great holiday in Queenstown, and I hope we will have the pleasure to welcome you again in the near future,
Kind regards,
Josef Caron
Guest Relations Executive
5 out of 5
Lovely property staff are super helpful. Vety comfortable beds snd pillows. Centrsl location.
Posted by a verified traveller on 12 May 2019
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Comment from Hotel Management
25 May 2019
by Josef Caron, Guest Relations Executive
Bonjour,
Thank you very much for taking the time to share your lovely review, regarding your stay at Sofitel Queenstown Hotel and Spa.
It is such a delight to read your wonderful feedback, especially your comment regarding our Ambassadors, as it is a great reward for our passion for hospitality. I am glad that you enjoyed the quality of our beds, and that our central location helped you to explore our beautiful Queenstown with ease.
Feedback are significant to us and rest assured that I will share yours with all of our staff, as an encouragement to always maintain our high standards of service,
Thank you again for sharing your experience, we look forward to welcome you again in the near future,
Kind regards,
Josef Caron
Guest Relations Executive
4 out of 5
Location is fantastic.... and is very handy to CBD, bars etc
Posted by Donald, from Auckland on 5 May 2019
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Comment from Hotel Management
7 May 2019
by Josef Caron, Guest Relations Executive
Bonjour Donald,
We very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa.
It is such a pleasure to receive your kind review. I am very glad to read that our central location helped you to explore our beautiful Queenstown.
Feedback are significant to us as we strive to continuously improve the quality of our property.
Thank you again for sharing your experience, hoping that your next visit will be as pleasant as the previous one,
Kind regards,
Josef Caron
Guest Relations Executive
4 out of 5
The staff were all friendly and efficient
Would have loved a pool but I know it is difficult at Queenstown
Posted by Anonymous, from Sydney on 3 May 2019
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Comment from Hotel Management
7 May 2019
by Josef Caron, Guest Relations Executive
Bonjour,
Thank you very much for taking the time to share your experience at Sofitel Queenstown Hotel and Spa.
It is always a pleasure to receive a positive feedback. I was especially delighted to read your comment regarding our Ambassadors, as we do our best every day to provide an excellent and friendly service.
We do not have the benefit of a pool indeed, as a boutique hotel located in the town centre. As you have mentioned it would be complicated in Queenstown, however it will be our pleasure to give you recommendation.
Thank you again for sharing your review, we hope your next visit will be as pleasant as the previous one,
Kind regards,
Josef Caron
Guest Relations Executive
3 out of 5
Excessive daily parking charges. Good location and facilities. Faulty tv in room not fully fixed
Posted by a verified traveller on 20 Mar. 2019
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Comment from Hotel Management
7 May 2019
by Josef Caron, Guest Relations Executive
Bonjour,
Thank you very much for taking the time to share your experience, regarding your stay at Sofitel Queenstown Hotel and Spa,
Feedback are significant to us as we strive to continuously improve the quality of our property. I am sorry that your stay did not meet your expectation.
Unfortunately we do not have the benefit of an indoor car park. This is why we offer a solution with our valet service, using an external safe parking, which explains our fare.
I am deeply sorry to read your unfortunate experience with your tv in your room. It is our main purpose to make your stay as comfortable as possible. I can ensure you that it is not in our standards to not fix completely any issue you may have. Rest assured that I will remind our team to always deliver the service that we are committed to provide.
I hope we have the chance to better serve you in the future,
Once again, thank you for sharing your comment with us,
Kind regards,
Josef Caron
Guest Relations Executive
2 out of 5
The hotel is ok, very dated and not in perfect shape. Carpets are old and a bit dirty. Same as curtains. The only amazing thing about the hotel is the bed. Extremely comfortable. The rest is all meh.
The staff are rude, with that air of superiority sometimes they have just cause they work on a french 5 star chain and they seem to forget you are the guest.
The facilities are old, there is not many things to do in the hotel and everything is so overpriced!
The gym was closed due to some deadly hazards and no one bothered to let us know, missing on our work outs. When I told this upon checking out, instead of offering some kind of remediation. I got a " have you asked anyone?" "You should have asked someone"
I would not stay in this hotel again for that amount of money. You can do way better.
Posted by a verified traveller on 12 Jan. 2019
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Comment from Hotel Management
20 Jan. 2019
by Rooms Division Manager at Sofitel Queenstown Hotel
Bonjour,
Thank you for taking time to share your experience with us.
It is very disappointing that we did not meet your expectation during your recent stay. Our gym has just begun its renovation and it is on its way to meet up Sofitel standard. Meanwhile, we are offering a complimentary gym access for our guests to local fitness centre that is located less than a minute walk from hotel. Please accept our sincere apology if you did not receive the information. Thank you for mentioning our bed was extremely comfortable, our carpets will be progressively replaced starting from this year and we are very confident that we can turn around your experience in your next visit.
Thank you once again for sharing your feedback with us and we will look forward to welcoming you again soon.
Kind regards,
Rick Lee
Rooms Division Manager
Sofitel Queenstown Hotel and Spa
5 out of 5
Posted by a verified traveller on 21 Oct. 2018
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Comment from Hotel Management
26 Oct. 2018
by Josef Caron, Guest Relations Executive
Bonjour,
We very much appreciate your comment regarding your stay at Sofitel Queenstown Hotel and Spa.
It as always a pleasure to receive a positive feedback as we are doing our best every day to provide an excellent and friendly service.
Thank you for sharing your experience with us, and we hope your next visit will be as pleasant as the previous one,
Kind regards,
Josef Caron
Guest Relations Executive
Sofitel Queenstown Hotel & Spa offers its guests a full-service spa and a 24-hour fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 3003 square feet (279 square meters) and includes conference space. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury Sofitel Queenstown Hotel & Spa. Parking is available for a fee. This 5-star Queenstown hotel is smoke free.
1 building
82 guestrooms or units
6 levels
2 dining venues
3003 sq ft of conference space
279 sq m of conference space
Built in 2005
Bar or lounge
Coffee shop
Childcare (surcharge)
Ski equipment storage
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Wedding services available
Beauty salon
Newspapers in lobby (free)
Fireplace in lobby
Bellhop
Elevator
No smoking on site
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
WiFi (surcharge)
Parking
Valet parking (surcharge)
Transport
Airport: Queenstown (ZQN-Queenstown Intl.) (7.8 km / 4.9 mi)
Parking: Valet parking available for a surcharge
Room Amenities
Sofitel Queenstown Hotel & Spa offers 82 air-conditioned accommodations with DVD players and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include espresso makers and safes. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony
Sitting area
Jetted tub
Minibar
In-room dining (24 hours)
LCD television
Satellite channels
Movies for purchase
DVD player
Espresso maker
Hypo-allergenic bedding
Down blanket
Pillow options
Separate shower and tub
Rainfall showerhead
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Childcare in room (surcharge)
Massage in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:30 AM.
Left Bank Cafe/Bistro - This fine-dining restaurant specializes in international cuisine.
1789 Wine & Jazz Lounge - This tapas bar specializes in international cuisine. Open daily.
24-hour room service is available.
Spa Services
Number of treatment rooms 5
Couples treatment rooms
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Hot stone massage
Deep tissue massage
Swedish massage
Spa tub in spa
Steam room in spa
Sports massage
Massages
Hotel Policies
Check-in
Check-in time starts at 2 PM
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for NZD 95.00 per night.
Free cribs (infant beds)!
Pets
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
Parking height restrictions apply
UnionPay
Debit cards
Fees
Guests will be asked to pay the following charges at the property:
Deposit: NZD 100.00 per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for continental breakfast: NZD 32 per person (approximately)
Fee for wireless Internet in public areas: NZD 0 per day (rates may vary)
Valet parking fee: NZD 50 per day (in/out privileges)
Rollaway bed fee: NZD 95.00 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Sofitel Queenstown
Queenstown Sofitel
Queenstown Sofitel Hotel
Sofitel Hotel Queenstown
Sofitel Queenstown
Sofitel Queenstown Hotel
Sofitel Queenstown Hotel And Spa
Sofitel Queenstown Hotel Queenstown
Sofitel Queenstown Hotel And Spa
Queenstown Sofitel
Sofitel Queenstown Hotel Spa
Sofitel Queenstown & Spa
Sofitel Queenstown Hotel & Spa Hotel
Sofitel Queenstown Hotel & Spa Queenstown
Sofitel Queenstown Hotel & Spa Hotel Queenstown
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Awards & Affiliations
Green / Sustainable Property This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
National Rating
Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 5 stars.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
