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Sofitel Queenstown Hotel & Spa

5.0 star property
Luxury hotel with 2 restaurants and full-service spa

Photo gallery for Sofitel Queenstown Hotel & Spa

Hotel features a modern facade with a symmetrical arrangement of windows and balconies.
Relax in style with plush armchairs and a grand piano in our elegant lobby.
Experience the sophisticated ambiance of this elegantly furnished space, featuring a grand piano, spiral staircase, plush sofa, and decorative mirror.
Unwind with a view of the serene lake and mountains from this tranquil balcony, featuring a hot tub and lounge chairs.
Experience the perfect blend of rustic and contemporary design in our inviting lobby, featuring a textured stone wall, comfortable seating area, and lush greenery.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking available
  • Spa
  • Bar
  • 24/7 front desk
The current price is NZ$474
includes taxes & fees
28 July - 29 July

Explore the area

Map
8 Duke Street, Queenstown, 9300
  • Queenstown Mall
    ‪3 min walk‬
  • Skyline Queenstown
    ‪5 min walk‬
  • Queenstown Gardens
    ‪7 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪9 min drive‬

Room options

View all photos for Suite, 1 King Bed, Patio, Lake View (Opera)

Suite, 1 King Bed, Patio, Lake View (Opera)

Suite, 1 King Bed, Patio, Lake View (Opera)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Prestige)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite, 1 King Bed (Prestige)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds, Balcony

Superior Double Room, 2 Double Beds, Balcony

Superior Double Room, 2 Double Beds, Balcony

8.4 out of 10
Very good
(5 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Balcony

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Junior Suite, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 62 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Superior Double Room, 1 King Bed, Balcony

9.4 out of 10
Exceptional
(14 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Balcony, Mountain View

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Luxury Room, 1 King Bed, Balcony, Mountain View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Patio, Lake View

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Penthouse, 1 King Bed, Patio, Lake View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 1 King Bed

About the area

Queenstown

A luxury stay in the heart of Queenstown awaits you at Sofitel Queenstown Hotel & Spa. Within steps you'll find Toi o Tahuna and Fear Factory Queenstown. Highlights at this eco-friendly hotel include in-room free WiFi, free high-speed Internet and balconies. .A relaxing visit to So Spa can include deep-tissue massages, hot stone massages and body wraps along with access to the hot tub and steam room. The fine-dining restaurant, Left Bank Cafe/Bistro, serves international cuisine. 1789 Wine & Jazz Lounge is the hotel's own tapas bar. Enjoy the 24-hour gym, Turkish bath/hammam and sauna as well as access to bike hire. 3003 square feet (279 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site. .In proximity to this 5-property class Queenstown City Centre hotel you'll find The Remarkables Ski Area.

What's nearby

  • Kiwi and Birdlife Park - 3 min walk - 0.3 km
  • Queenstown Mall - 3 min walk - 0.3 km
  • TSS Earnslaw Steamship - 3 min walk - 0.3 km
  • Skyline Queenstown - 5 min walk - 0.5 km
  • Queenstown Gardens - 7 min walk - 0.6 km

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 13 min drive

Restaurants

  • ‪Fergburger - ‬2 min walk
  • ‪Patagonia Chocolates - ‬2 min walk
  • ‪Smiths Craft Beer House - ‬2 min walk
  • ‪Miss Lucy's Woodfired Pizza and Bar - ‬2 min walk
  • ‪Red Rock Bar Cafe - ‬2 min walk

About this property

Sofitel Queenstown Hotel & Spa

Luxury hotel with 2 restaurants and full-service spa
Sofitel Queenstown Hotel & Spa offers its guests a full-service spa, a sauna, and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 3003 square feet (279 square metres) and includes conference space. Spa services, multilingual staff, and ski storage are also featured at the luxury Sofitel Queenstown Hotel & Spa. Parking is available for a fee.

This 5-star Queenstown hotel is smoke free.

  • 1 building
  • 82 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Conference rooms
  • 3003 sq ft of conference space
  • 279 sq. m of conference space
  • Built in 2005
  • Deli
  • Ski equipment storage
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Sofitel Queenstown Hotel & Spa offers 82 accommodations with DVD players and minibars. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature down duvets. A pillow menu is available. 32-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and a safe. In-room massages, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

So Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a hot tub, a steam room and Turkish bath/hammam. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Ski shuttle nearby
  • Limo/town car service
  • Valet parking on site (NZD 50 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: NZD 42 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 1789 Wine & Jazz Lounge
  • Left Bank Cafe/Bistro

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Piano
  • Sauna
  • Ski storage
  • Snow sports gear
  • Steam room

Family friendly

  • DVD player
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3,003 square feet of conference space
  • Meeting rooms

Outdoors

  • In the mountains

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels
  • DVD player
  • Pay films

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 95.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately NZD 42 per person
  • Valet parking fee: NZD 50 per day (in/out privileges)
  • Rollaway bed fee: NZD 95.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash. For guests' safety, the property includes a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Hotel Sofitel Queenstown
Queenstown Sofitel
Queenstown Sofitel Hotel
Sofitel Hotel Queenstown
Sofitel Queenstown
Sofitel Queenstown Hotel
Sofitel Queenstown Hotel And Spa
Sofitel Queenstown Hotel Queenstown
Sofitel Queenstown Hotel And Spa
Queenstown Sofitel
Sofitel Queenstown Hotel Spa
Sofitel Queenstown & Spa
Sofitel Queenstown Hotel & Spa Hotel
Sofitel Queenstown Hotel & Spa Queenstown
Sofitel Queenstown Hotel & Spa Hotel Queenstown

Frequently asked questions

What is the cancellation policy at Sofitel Queenstown Hotel & Spa?

Sofitel Queenstown Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sofitel Queenstown Hotel & Spa?

As of 18 Jul 2025, prices found for a 1-night stay for 2 adults at Sofitel Queenstown Hotel & Spa on 28 Jul 2025 start from NZ$474.05, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sofitel Queenstown Hotel & Spa?

Yep, Sofitel Queenstown Hotel & Spa has valet parking with in/out privileges for NZD 50 per day.

Are there any beaches close to Sofitel Queenstown Hotel & Spa?

Yep, Sofitel Queenstown Hotel & Spa is a short 3-minute walk from Queenstown Beach. Fun beach activities include waterskiing, windsurfing and parasailing.

Is there a spa on site at Sofitel Queenstown Hotel & Spa?

Yep, So Spa is available for guests. It has a hot tub and a steam room. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

What makes Sofitel Queenstown Hotel & Spa a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Sofitel Queenstown Hotel & Spa.

Is Sofitel Queenstown Hotel & Spa family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Sofitel Queenstown Hotel & Spa is a hit with families.

Are there hot tubs in the rooms at Sofitel Queenstown Hotel & Spa?

No, but there are Jetted bath in the guestrooms.

Does Sofitel Queenstown Hotel & Spa serve breakfast?

You bet, cooked-to-order breakfast is served daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Sofitel Queenstown Hotel & Spa?

No, Sofitel Queenstown Hotel & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Sofitel Queenstown Hotel & Spa?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sofitel Queenstown Hotel & Spa?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Sofitel Queenstown Hotel & Spa?

No, only service animals are allowed.

Sofitel Queenstown Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 548 out of 701 reviews
Rating 8 - Good. 111 out of 701 reviews
Rating 6 - Okay. 23 out of 701 reviews
Rating 4 - Poor. 7 out of 701 reviews
Rating 2 - Terrible. 12 out of 701 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Stayed 3 nights in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything- a wonderful hotel in an excellent location when visiting Queenstown!
Stayed 2 nights in Feb 2025

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

Jay, West Covina

Travelled with partner
Liked: Cleanliness, staff & service
The Property was very accomodating and rooms were nice. The Staff was super friendly. The major issue was lack of available and working WIFI. It was impossible for me to work from my hotel room.
Stayed 1 night in Mar 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of Queenstown
Stayed 1 night in Mar 2025

10/10 Excellent

Gudrun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in the heart of Queenstown- very friendly and helpful staff - delicious breakfasts / comfortable luxurious room with great bed and pillows
Stayed 3 nights in Jan 2025

8/10 Good

allan

Liked: Cleanliness, staff & service, property conditions & facilities
Piano playing and helpful staff
Stayed 2 nights in Jan 2025

8/10 Good

henry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service
Fabulous location and great sized rooms. Staff are amazing and the breakfast is fantastic. The only down fall of this hotel is it’s a bit tired and rooms need a re furb.
Stayed 1 night in Jan 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel. Warm and friendly staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

Michael

Stayed 1 night in Dec 2024

10/10 Excellent

Babette

Fabulous
Stayed 5 nights in Dec 2024

10/10 Excellent

Babette

Liked: Property conditions & facilities
Great staff
Stayed 2 nights in Dec 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff. Very nice rooms. Nice vibe.
Stayed 4 nights in Dec 2024

4/10 Poor

cesar

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
need update
Stayed 4 nights in Aug 2024

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under renovation on a few floors - always a beautiful stay. We travel to Queenstown every year and always stay here - brilliant!
Stayed 4 nights in Jun 2024

10/10 Excellent

Gregory John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all ammenities
Stayed 9 nights in Aug 2024

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great Hotel, central to everything especially if you want to catch shuttled to MT. Rooms large and comfy. Always get a welcome when we artive into hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
A 5 Star hotel in a great location. Large comfortable room with underfloor heating in bathroom. Excellent service at reception and restaurant which served a wide variety of food including eggs as you like them.
Stayed 3 nights in Aug 2024

8/10 Good

Mohammed

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great position and service. Only drawback was the age of the rooms
Stayed 5 nights in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024