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Urban Lounge Sleepery, SureStay Collection by BW

3.5 star property
Hotel with an outdoor pool, near Polynesian Spa

Photo gallery for Urban Lounge Sleepery, SureStay Collection by BW

Pool Access Queen + 1 Single with Kitchenette & Ensuite bathroom | Terrace/patio
Pool Access Queen + 1 Single with Kitchenette & Ensuite bathroom
Queen + Sofabed & Ensuite bathroom
Shared kitchen facilities
Twin Studio (2 Queen Beds) & Ensuite bathroom

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Breakfast available
  • Housekeeping
  • Free WiFi
The current price is NZ$179
includes taxes & fees
16 Nov - 17 Nov

Explore the area

View map
1286 Arawa St, Rotorua, Bay of Plenty, 3010
  • Place, Eat Street
    ‪5 min walk‬
  • Place, Tamaki Maori Village
    ‪10 min walk‬
  • Place, Polynesian Spa
    ‪14 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪11 min drive‬

Room options

View all photos for Queen + 1 Single with Kitchenette & Ensuite bathroom

Queen + 1 Single with Kitchenette & Ensuite bathroom

Queen + 1 Single with Kitchenette & Ensuite bathroom

Highlights

Private pool
Heating
Free cots/infant beds
Kitchenette
LED TV
Portable fan
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Queen Bed with Shared bathroom

Queen Bed with Shared bathroom

Queen Bed with Shared bathroom

Highlights

Private pool
Heating
Free cots/infant beds
LED TV
Portable fan
Hairdryer
Daily housekeeping
Laptop workspace
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Studio + 1 Single & Ensuite bathroom

Queen Studio + 1 Single & Ensuite bathroom

Queen Studio + 1 Single & Ensuite bathroom

8.8 out of 10
Excellent
(3 reviews)

Highlights

Private pool
Heating
Free cots/infant beds
LED TV
Portable fan
Hairdryer
Private bathroom
Daily housekeeping
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Twin Studio (2 Queen Beds) & Ensuite bathroom

Twin Studio (2 Queen Beds) & Ensuite bathroom

Twin Studio (2 Queen Beds) & Ensuite bathroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Private pool
Heating
Free cots/infant beds
LED TV
Portable fan
Hairdryer
Private bathroom
Daily housekeeping
  • Sleeps 4
  • 2 Queen Beds

View all photos for FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM

FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM

FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Private pool
Heating
Free cots/infant beds
Kitchenette
LED TV
Portable fan
Hairdryer
Private bathroom
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Queen Studio & Ensuite bathroom

Queen Studio & Ensuite bathroom

Queen Studio & Ensuite bathroom

8.0 out of 10
Very good
(1 review)

Highlights

Private pool
Heating
Free cots/infant beds
LED TV
Portable fan
Hairdryer
Private bathroom
Daily housekeeping
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen + Sofabed + Bunk with Shared bathroom

Queen + Sofabed + Bunk with Shared bathroom

Queen + Sofabed + Bunk with Shared bathroom

8.0 out of 10
Very good
(1 review)

Highlights

Private pool
Heating
Free cots/infant beds
LED TV
Sofa bed - queen
Portable fan
Hairdryer
Daily housekeeping
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 Twin Bunk Bed

View all photos for Single room with Shared bathroom

Single room with Shared bathroom

Single room with Shared bathroom

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Private pool
Heating
Free cots/infant beds
LED TV
Portable fan
Hairdryer
Daily housekeeping
Laptop workspace
  • Sleeps 1
  • 1 Twin Bed

About the area

Rotorua

Urban Lounge Sleepery, SureStay Collection by BW puts you in the heart of Rotorua, steps from Kuirau Park and within a 10-minute stroll of Eat Street. Highlights at this hotel include in-room pools, free WiFi and LED TVs. .This smoke-free hotel offers an outdoor pool and free WiFi in public areas, and has express check-out. To-go breakfast is available daily between 9:00 AM and 11:00 AM. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 3.5-property class Inner City hotel include Polynesian Spa and Skyline Rotorua.

What's nearby

  • Eat Street - 5 min walk - 0.4 km
  • Tamaki Maori Village - 10 min walk - 0.8 km
  • Rotorua Central Mall - 10 min walk - 0.9 km
  • Polynesian Spa - 14 min walk - 1.2 km
  • Skyline Rotorua - 5 min drive - 4.7 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

  • ‪Poco Tapas And Wine - ‬4 min walk
  • ‪Thai Central Restaurant Rotorua - ‬6 min walk
  • ‪Capizzi Pizzeria - ‬6 min walk
  • ‪Pig & Whistle - ‬5 min walk
  • ‪Brew | Craft Beer Pub - ‬6 min walk

About this property

Urban Lounge Sleepery, SureStay Collection by BW

Hotel with an outdoor pool, near Polynesian Spa
Urban Lounge Sleepery, SureStay Collection by BW offers its guests an outdoor pool and express check-out. WiFi is free in public spaces. For a fee, parking is available.

This 3.5-star Rotorua hotel is smoke free.

  • 32 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Express check-out
  • No smoking on site
Urban Lounge Sleepery, SureStay Collection by BW offers 32 accommodations with private pools and a hairdryer. LED televisions are featured in guestrooms.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include free toiletries and portable fans. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, uncovered parking on site (NZD 10 per night)
  • Onsite parking includes off-street options

Food and drink

  • Daily breakfast to-go available 9:00 AM to 11:00 AM for a fee: NZD 15 per person

Things to do

  • Outdoor pool

Family friendly

  • In-room cot
  • Outdoor pool
  • Private pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LED TV
  • Fenced private pool

More

  • Heating
  • Laptop workspace
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.5 per cent for credit card payments
The front desk is open daily from 9:00 AM - 6:00 PM
Guests planning to arrive outside normal check-in hours will receive an email within 48 hours before arrival with check-in instructions and smart lock details; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Guests are required to download the property's U Hotel Group mobile app before check-in

Access methods

Front desk (limited hours), smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately NZD 15.00 per person
  • Uncovered self-parking fee: NZD 10 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. 

We should mention

  • Pool access available from 9:00 AM to 7:00 PM

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

U Hostel Rotorua
Urban Lounge Sleepery Hotel
Urban Lounge Sleepery Rotorua
Urban Lounge Sleepery Hotel Rotorua

Frequently asked questions

Is parking available at Urban Lounge Sleepery, SureStay Collection by BW?

Yep, Urban Lounge Sleepery, SureStay Collection by BW has a secured uncovered self car park for NZD 10 per night.

How much does it cost to stay at Urban Lounge Sleepery, SureStay Collection by BW?

As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at Urban Lounge Sleepery, SureStay Collection by BW on 16 Nov 2025 start from NZ$178.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Urban Lounge Sleepery, SureStay Collection by BW have a pool?

Urban Lounge Sleepery, SureStay Collection by BW has an outdoor pool. The pool is open 9:00 AM to 7:00 PM.

Is Urban Lounge Sleepery, SureStay Collection by BW family-friendly?

You bet! With amenities such as an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Urban Lounge Sleepery, SureStay Collection by BW is a hit with families.

Are there hot tubs in the rooms at Urban Lounge Sleepery, SureStay Collection by BW?

No, but there are private pools in the guestrooms.

Does Urban Lounge Sleepery, SureStay Collection by BW serve breakfast?

You bet, to-go breakfast is served daily from 9:00 AM to 11:00 AM.

Is there a free airport shuttle available at Urban Lounge Sleepery, SureStay Collection by BW?

No, Urban Lounge Sleepery, SureStay Collection by BW does not offer an airport shuttle service.

What time are check-in & check-out at Urban Lounge Sleepery, SureStay Collection by BW?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Urban Lounge Sleepery, SureStay Collection by BW?

No, pets are not allowed.

Is there a golf course on site at Urban Lounge Sleepery, SureStay Collection by BW?

There isn't one on site, but Government Gardens Golf is a short 14-minute walk away.

Urban Lounge Sleepery, SureStay Collection by BW Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 42 out of 97 reviews
Rating 8 - Good. 34 out of 97 reviews
Rating 6 - Okay. 14 out of 97 reviews
Rating 4 - Poor. 4 out of 97 reviews
Rating 2 - Terrible. 3 out of 97 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jess

Travelled with family and small children
Liked: Amenities
Convient for a quick stay
Stayed 2 nights in Oct 2025

10/10 Excellent

William

Stayed 2 nights in Jul 2025

10/10 Excellent

Jiwan

Stayed 2 nights in Jul 2025

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Like swimming pool
Stayed 1 night in Jul 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, but the guest don't know to speek quiet
Stayed 3 nights in Jun 2025

10/10 Excellent

Monica, Hamilton

Liked: Cleanliness
Stayed 2 nights in Jun 2025

8/10 Good

Nikita

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Joshua

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a hit with my family. Fresh, mondern, funky.
Stayed 1 night in Jun 2025

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness
Facilities were ok, bed was comfortable but just the noise traveled, 9:30pm there were a bunch of people in the pool, running up & down the hall, no sense of respect for the noise. Could hear the people in the above room stomping on the floor. Just annoying when you have a sports tournament and needed rest but the noise was constant.
Stayed 2 nights in May 2025

10/10 Excellent

Janice

Liked: Cleanliness, amenities, property conditions & facilities
It was good value for money. The spa-warm swimming pool was excellent.
Stayed 1 night in May 2025

10/10 Excellent

shane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and tidy.
Stayed 1 night in May 2025

10/10 Excellent

Yvan Romi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good for the price and location, staff and utilities were great. Just unfortunate on the first night had neighbours that were very loud up until 12am, the rooms not really soundproof but other than that everything was great.
Stayed 2 nights in May 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot fault anything with regard to my stay. The moment I walked into reception Zaria was warm friendly and welcoming. My room was clean. The bed was super comfortable The shower ran a perfect temperature. Prasaad couldn't do enough when I needed assistance. To top it off the Thermal pool was the absolute finish to a wonderful stay. I will be back Ty 😊
Stayed 2 nights in May 2025

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
The overall structure is very good. Clean and tidy room. The common kitchen could be more clean and well maintained.
Stayed 1 night in Apr 2025

8/10 Good

Esther

Stayed 1 night in Apr 2025

10/10 Excellent

Natalie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was fantastic. We were in the penthouse. You can cast Netflix into the tv and choose any movie you like for the kids to watch and enjoy. We received complimentary drinks. The rooms was spacious and there were lots of beds for each family member. The pool and spa were amazing options to have at hand and there’s a meat lover grill next door! Brisket was delicious!
Stayed 3 nights in Apr 2025

10/10 Excellent

Madeleine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in an ensuite room, bright and clean and ideal for travelling around Rotorua. Laundry and EV charging was extremely helpful!
Stayed 2 nights in Mar 2025

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a quick stay. Wish I stayed longer
Stayed 1 night in Mar 2025

10/10 Excellent

Aziz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

andrew

Stayed 1 night in Feb 2025

2/10 Terrible

Nycki

Disliked: Cleanliness, staff & service, property conditions & facilities
What a joke, booking confirmation didn’t have required details to check in. Phone calls to get assistance were terminated repeatedly. Rubbish in the room and a fridge that didn’t work, extremely disappointed
Stayed 1 night in Feb 2025

8/10 Good

Emma

Travelled with family
Liked: Staff & service, property conditions & facilities
Perfect location in the centre of town. We could walk to Eat Street and all the resturants within a few minutes. Beds were comfortable and staff very helpful. Keep in mind that there are no lifts, so if you end up on the top floors, you will be doing lots of stairs to get anywhere. Particularly annoying if you have large baggage or prams etc with you that you will need to carry up and down. We stayed on the first floor so it wasnt really an issue for us. They have a large communal kitchen on the first floor that you can use if your room doesnt have a kitchen, which was super handy. Overall, very happy with our stay and would stay there again. Very good value for money.
Stayed 3 nights in Jan 2025

6/10 Okay

Tui

Liked: Property conditions & facilities, room comfort
It was okay, I was visiting family and book a last minute stay in Rotorua. The rooms were mid and the access is confusing. You gotta download an app to get your key which is annoying cause you’ll just delete when done. It’s like a college dorm hallway set up which a common kitchen. Won’t stay again but I see what they’re going for it works but if you want a hotel hotel this ain’t it.
Stayed 1 night in Jan 2025

8/10 Good

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in. Good location and walking distance to restaurants and cafes! Swimming pool was clean and warm. Only downside was other people staying here were quite loud but that is out of the accommodations control. Overall I really enjoyed staying here!
Stayed 2 nights in Jan 2025

8/10 Good

Trong Anh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally is good
Stayed 1 night in Jan 2025