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Urban Lounge Sleepery, SureStay Collection by BW

Property class: 3.5

Photo gallery for Urban Lounge Sleepery, SureStay Collection by BW

A hotel room with two beds, a desk, a chair, and a balcony with a view of trees.
A pool area with a building in the background, outdoor seating, and a mural.
A corner room with a wooden table and two white chairs, a window with a view of a pool and trees, and a white refrigerator.
A hotel room with two beds, a TV, a small table, and a sofa.
A room with a colorful mural, a desk with a computer, and a person standing by the door.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Housekeeping
The current price is NZ$89
includes taxes & fees
6 Sept - 7 Sept

Explore the area

View map
1286 Arawa St, Rotorua, Bay of Plenty, 3010
  • Place, Rotorua Night Market
    ‪5 min walk‬
  • Place, Eat Street
    ‪6 min walk‬
  • Place, Rotorua Central Mall
    ‪10 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪12 min drive‬

Room options

View all photos for Queen + 1 Single with Kitchenette & Ensuite bathroom

A hotel room with two beds, a standing fan, and a window with curtains.

Queen + 1 Single with Kitchenette & Ensuite bathroom

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Queen Bed with Shared bathroom

A hotel room with a large bed, a bedside table with a lamp, a window with curtains, and a wall-mounted fan.

Queen Bed with Shared bathroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Queen Studio + 1 Single & Ensuite bathroom

A hotel room with a bed, a shower, a small stool, and a table with a chair.

Queen Studio + 1 Single & Ensuite bathroom

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Twin Studio (2 Queen Beds) & Ensuite bathroom

A hotel room with two beds, a TV, a small table, and a sofa.

Twin Studio (2 Queen Beds) & Ensuite bathroom

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM

A hotel room with a sofa, a bed, a bunk bed, a small table, and a large window with curtains.

FAMILY SUITE WITH KITCHENETTE & ENSUITE BATHROOM

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Queen Studio & Ensuite bathroom

A hotel room with a bed, a sofa, a small table, a TV, and a view of the outdoors.

Queen Studio & Ensuite bathroom

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Family Room with Share Bathroom

A dormitory room with bunk beds, a desk, and a chair.

Junior Family Room with Share Bathroom

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Single room with Shared bathroom

A small, single-bed room with a window, a desk, and a chair.

Single room with Shared bathroom

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

1 Queen And 1 Single, Non-Smoking, Standard Room, Balcony, Work Desk, Mini Fridge, Wi-Fi

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

1 Queen 1 Bunk Bed, Non-Smoking, Family Room, Economy Room, Sofabed, Wi-Fi, Shared Bathroom

  • Sleeps 6
  • 1 Single Sofa Bed, 1 Queen Bed and 1 Single Bunk Bed
  • Free Wi-Fi

1 Queen Bed, Non-Smoking, Standard Room, Balcony, Work Desk, Mini Fridge, Wi-Fi

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

About the area

Rotorua

Urban Lounge Sleepery, SureStay Collection by BW puts you in the heart of Rotorua, steps from Kuirau Park and within a 10-minute stroll of Eat Street. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This smoke-free hotel has free WiFi in public areas and express check-out. To-go breakfast is available daily between 9:00 AM and 11:00 AM. There's also the convenience of self parking. .Sights within a 10-minute walk of this 3.5-property class Inner City hotel include Rotorua Night Market and Lakes Performing Arts Centre.

What's nearby

  • Kuirau Park - 1 min walk - 0.1 km
  • Rotorua Night Market - 5 min walk - 0.4 km
  • Eat Street - 6 min walk - 0.6 km
  • Tamaki Maori Village - 10 min walk - 0.8 km
  • Rotorua Central Mall - 10 min walk - 0.9 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

  • ‪Thai Central Restaurant Rotorua - ‬6 min walk
  • ‪The Fainting Goat - ‬5 min walk
  • ‪Poco. - ‬4 min walk
  • ‪Brew | Craft Beer Pub - ‬6 min walk
  • ‪CBK Craft Bar & Kitchen - ‬6 min walk

About this property

Urban Lounge Sleepery, SureStay Collection by BW

Urban Lounge Sleepery, SureStay Collection by BW offers its guests an outdoor pool and express check-out. WiFi is free in public spaces. For a fee, parking is available.

This 3.5-star Rotorua hotel is smoke free.

  • 32 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Express check-out
  • No smoking on site
Urban Lounge Sleepery, SureStay Collection by BW offers 32 accommodations with a hairdryer and free toiletries. LED televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.

Similar properties

View from room
Rydges Rotorua
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  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
4.1 out of 5, Very good, 1,176 reviews
The price is NZ$194
includes taxes & fees
4 Sept - 5 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, uncovered parking on site (NZD 10 per night)
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily on-the-go breakfast available 9:00 AM to 11:00 AM for a fee: NZD 15 per person

Things to do

  • Outdoor pool

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LED TV

More

  • Heating
  • Laptop workspace
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.5 per cent for credit card payments
The front desk is open daily from 9:00 AM - 6:00 PM
Guests planning to arrive outside normal check-in hours will receive an email within 48 hours before arrival with check-in instructions and smart lock details; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Guests are required to download the property's U Hotel Group mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately NZD 15.00 per person
  • Uncovered self-parking fee: NZD 10 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. 

We should mention

  • Pool access available from 9:00 AM to 7:00 PM

Property class

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

U Hostel Rotorua
Urban Lounge Sleepery Hotel
Urban Lounge Sleepery Rotorua
Urban Lounge Sleepery Hotel Rotorua

Frequently asked questions

Is parking available at Urban Lounge Sleepery, SureStay Collection by BW?

Yep, Urban Lounge Sleepery, SureStay Collection by BW has a secured uncovered self car park for NZD 10 per night. A self car park is also available, for a fee.

How much does it cost to stay at Urban Lounge Sleepery, SureStay Collection by BW?

As of 2 Sept 2026, prices found for a 1-night stay for 2 adults at Urban Lounge Sleepery, SureStay Collection by BW on 6 Sept 2026 start from NZ$89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Urban Lounge Sleepery, SureStay Collection by BW have a pool?

Urban Lounge Sleepery, SureStay Collection by BW has an outdoor pool. The pool is open 9:00 AM to 7:00 PM.

Is Urban Lounge Sleepery, SureStay Collection by BW family-friendly?

You bet! With amenities such as an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Urban Lounge Sleepery, SureStay Collection by BW is a hit with families.

Does Urban Lounge Sleepery, SureStay Collection by BW serve breakfast?

You bet, to-go breakfast is served daily from 9:00 AM to 11:00 AM.

Is there a free airport shuttle available at Urban Lounge Sleepery, SureStay Collection by BW?

No, Urban Lounge Sleepery, SureStay Collection by BW does not offer an airport shuttle service.

What time are check-in & check-out at Urban Lounge Sleepery, SureStay Collection by BW?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Urban Lounge Sleepery, SureStay Collection by BW?

No, pets are not allowed.

Urban Lounge Sleepery, SureStay Collection by BW Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 62 out of 143 reviews
Rating 8 - Good. 46 out of 143 reviews
Rating 6 - Okay. 21 out of 143 reviews
Rating 4 - Poor. 4 out of 143 reviews
Rating 2 - Terrible. 10 out of 143 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

tula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy and beds were comfortable
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Miriama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the staff at the reception was very kind and helpful. Check in process was smooth
Stayed 2 nights in May 2026
Verified review

8/10 Good

YEAN LENG

Liked: Cleanliness, staff & service
The location is excellent, with easy access to nearby dining options. The bathroom is a bit dated, but overall the stay offers good value for the price.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really.helpful stuff, nice location and a good room size. Would recommend to anyone staying in Rotorua
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Claude-Andre

Liked: Cleanliness, property conditions & facilities
Nice location
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
School trip from Whangārei. Service and facility perfect
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just fjjished a 3 night stay here and it was fantastic. The staff were all so friendly and helpfu. I was 1 adult traveling with 4 children for the school holidays and they kivedbitvtoo, especially the heated pool. Thank you Prasad and your awesome team, we'll be back 😊
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
What a cute place to stay. The staff were great and even offered us a floor level room, which is great because they don't have an elevator. The room was smaller but came with a kitchen. The area is a little scary at night. Also if you hear a loud noise and the room shakes a little it's the helicopter going to the hospital across the street. Enjoyed our stay.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, bed linen and towels. Well equipped kitchen. Staff helpful and courteous.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Alfie

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding staff, complimentary room upgrade, warm pool, good facilities. Our favourite in NZ so far!
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Jess

Liked: Amenities
Convient for a quick stay
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Anita

Liked: Cleanliness
Clean room. Interesting set up but clean large room. Very much appreciated.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Claire

Disliked: Cleanliness, staff & service, amenities
After hours check in did not work for us
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes looks like havent been to the kitchen
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

JANE

Liked: Cleanliness
The room was clean and the bed comfy, the layout was a bit odd with 3 separate rooms for sink, toilet and shower This is not the place for anyone who has difficulty with stairs no elevator and the shower had a 25cm step up We didn't use the pool or mess hall At check in they were trying to have everyone use a self serve and download an app for the key which wasn't working very well Location pretty good with a lot of restaurants nearby, and right across from a free park where you could see geothermal features
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Neville

Liked: Cleanliness, staff & service, amenities
Friendly staff. Good parking. Close to town
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Caren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, thanks.
Stayed 3 nights in Jul 2024
Verified review

8/10 Good

Mitsuo

Check in and check out were completed fully online, which was useful.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Yuncheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, well maintained property
Stayed 1 night in Jan 2025
Verified review

8/10 Good

dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good layout for family, comfortable bed and friendly staff
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a quick stay. Wish I stayed longer
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Mayumi

Liked: Cleanliness, amenities, property conditions & facilities
it was very good. the room, kitchen, shared shower was all good and clean. it is close from the center and a park with free hot springs for foot. glad that i stayed here.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

KARINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Cool layout, very friendly staffs. Good location.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Triina

Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Janice

Liked: Cleanliness, amenities, property conditions & facilities
It was good value for money. The spa-warm swimming pool was excellent.
Stayed 1 night in May 2025