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4.6 out of 5

"Lovely hotel in central location . Large room great for families " More

By a verified traveller on Mon 06 Aug 2018

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Hotel Description

A luxury stay in Castle Hill awaits you at Grand Mercure The Hills Lodge. Within steps you'll find Norwest Business Park and Museums Discovery Centre within a 10-minute stroll. Highlights at this family-friendly hotel include in-room free WiFi, free high-speed Internet and LCD TVs.

You can enjoy satellite TV, coffee/tea makers and safes, featured in all 97 rooms. Fridges and room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include free toiletries, while pillowtop beds and premium bedding invite a good night's rest. Hairdryers, phones and irons/ironing boards are also available.

A day of pampering at Temple Skincare Day Spa can include massages, facials and mani/pedis. The restaurant, Nobles Restaurant and Bar, is open for breakfast and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the seasonal outdoor swimming pool and pool loungers as well as access to a bowling alley. Plus you'll find free WiFi in public areas, a conference centre and coffee/tea in a common area. Each morning buffet breakfast is served between 6:30 AM and 9:30 AM. There's also free self parking, along with the convenience of a free area shuttle.

Within a 15-minute drive of this 4.5-star Castle Hill hotel, attractions include Wollemi National Park and Featherdale Wildlife Park.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 5 Max
NZ$156* Per night/room 9 Nov. - 10 Nov.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Grand Mercure The Hills Lodge ratings based on 357 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Mercure The Hills Lodge

Everyone (197) Couples (76) Business (3) Family (77)
4 out of 5
Was peaceful & tranquil. Was handy to what we also needed

Posted by on 7 Oct. 2019

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4 out of 5
The rooms are extremely quiet, comfy and clean. The buffet breakie was nice, with a good selection of options and everything was hot and fresh. We also enjoyed a cheese platter and drinks in the court yard which was lovely. Dinner in the restaurant was disappointing. The service was slow, we ordered at 6pm the kids meals came out at 6.20pm with all the adults meals arriving at 7.10pm. The food was bland and expensive for what was served. They had a wedding in the fuction room and i think the restuarant guests got second best. Would stay here again but wouldn't eat dinner here again.

Posted by on 5 Oct. 2019

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5 out of 5
Lovely setting, gardens beautifully kept. Staff were really lovely, went out of their way to look after us. Room clean and comfortable.

Posted by on 3 Oct. 2019

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5 out of 5

Posted by on 1 Oct. 2019

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5 out of 5
Great family room, friendly staff. Easy location for our one night stay. Thank you.

Posted by on 13 Sep. 2019

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4 out of 5

Posted by on 9 Sep. 2019

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5 out of 5

Posted by on 2 Sep. 2019

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5 out of 5

Posted by on 31 Aug. 2019

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4 out of 5

Posted by on 19 Aug. 2019

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5 out of 5
Location was very suitable for my needs, check-in staff were very helpful, room was sparkling clean and spacious. Restaurant food was of a high standard, if slightly pricey for what it delivered. Happy to pay the price for the ambience and friendly wait-staff. Will definitely go back if I need to stay in the area.

Posted by on 25 Jul. 2019

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Property Features

Grand Mercure The Hills Lodge offers its guests a full-service spa and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1937 square feet (180 square metres) and includes conference centres. Spa services, a terrace, and a garden are also featured at the luxury Grand Mercure The Hills Lodge. A free area shuttle within 2 km is available. Self parking is free. This 4.5-star Castle Hill hotel is smoke free.

  • 1 building
  • 97 guestrooms or units
  • 5 levels
  • 1937 sq ft of conference space
  • 180 sq. m of conference space
  • Built in 1984
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Bowling alley on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (50.1 km / 31.2 mi)
  • Train station: Sydney Seven Hills Station (8.3 km / 5.1 mi)
  • Property shuttles: Free area shuttle within 2 km; airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Grand Mercure The Hills Lodge offers 97 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. LCD televisions come with premium satellite channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Castle Hill hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.

Nobles Restaurant and Bar – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Room service (during limited hours) is available.

Spa Services

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 20.0 per day.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 15 and AUD 29 per person (approximately)
  • Late check-out fee: AUD 40 (subject to availability)
  • Crib (infant bed) fee: AUD 20.0 per day
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Mercure Hills
  • Grand Mercure Hills Castle Hill
  • Grand Mercure Hills Lodge
  • Grand Mercure Hills Lodge Castle Hill
  • Hills Lodge Grand Mercure
  • Mercure Hills Lodge
  • Mercure Lodge
  • Grand Mercure The Hills Hill
  • Grand Mercure The Hills Lodge Hotel
  • Grand Mercure The Hills Lodge Castle Hill
  • Grand Mercure The Hills Lodge Hotel Castle Hill

You should know

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.