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"Air con/extraction fan in bathroom doesn’t switch off so a very noisy night. Pack ear plugs if you’re a light sleeper " More

By a verified traveller on Mon 10 May 2021

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Hotel Description

Ascotia off Queen puts you in the heart of Auckland, steps from Queen Street Shopping District and within a 10-minute stroll of Aotea Centre. Highlights at this hotel include a restaurant, a 24-hour fitness center, and a bar/lounge.

You can enjoy plasma TVs with cable channels, and all 82 rooms feature free WiFi, iPod docks, and coffee/tea makers. Refrigerators and room service make in-room dining convenient. Safes, hair dryers, and phones are also available.

The café, Tropicana Bar and Cafe, serves local cuisine and is open for breakfast, brunch, lunch, and dinner. Added amenities include free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Full breakfast is available daily between 7 AM and 10 AM. There's also the convenience of self parking.

Within a 15-minute walk of this 3-star Newton hotel, attractions include Sky Tower and SkyCity Casino.

Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$53* Per night/room 31 May - 1 Jun.

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ascotia off Queen ratings based on 277 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Ascotia off Queen

Everyone (212) Couples (23) Business (7) Students (2) Family (17) Other (2)
3 out of 5
Air con/extraction fan in bathroom doesn’t switch off so a very noisy night. Pack ear plugs if you’re a light sleeper

Posted by on 10 May 2021

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4 out of 5
The staff were really nice. The price that I paid was super cheap as well. Only $70 which included a continental breakfast next door at the VR hotel.

Posted by on 23 Apr. 2021

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Comment from Hotel Management

26 Apr. 2021 by Rochelle

Dear Valued Guest, Greetings from Ascotia Off Queen! We thank you for your great feedback, we are looking forward to welcome you back again. Kind regards, Rochelle Front Office Team

3 out of 5
Room size was very small, wasn't aware of the bond until upon arrival as it wasn't clearly seen on the site and the confirmation email. Parking was unavailable, luckily Wilsons was close by. Sauna instructions need to clearer, how to use (operate and turn on) and when it can be used.

Posted by on 18 Apr. 2021

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Comment from Hotel Management

26 Apr. 2021 by Rochelle

Dear Valued Guest, Greetings from Ascotia Off Queen! We thank you for your feedback, we have raised your issues with the concern department for further action. We are hoping to welcome you back again. Kind regards, Front Office Team

5 out of 5
Customer service

Posted by on 7 Apr. 2021

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Comment from Hotel Management

8 Apr. 2021 by Rochelle

Dear Valued Guests, Greetings from Ascotia Off Queen! We thank you for your feedback! We hope to see you again soon! Kind regards, Front Office Team

3 out of 5

Posted by on 1 Apr. 2021

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Comment from Hotel Management

12 Apr. 2021 by Rochelle

Dear Valued Guest, We thank you for your feedback, we are looking forward to welcome you again.

4 out of 5
good location,good value, just few parking space and no free parking

Posted by on 10 Mar. 2021

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Comment from Hotel Management

21 Mar. 2021 by Rochelle

Dear Valued Guest, Greetings from Ascotia Off Queen! Thank you for your feedback! We are hoping to welcome you back again soon.

1 out of 5
Was unable to stay due to covid, refused to refund our money. Cancelled through wotif chat app as instructed. Wotif only offered $50 credit.

Posted by on 9 Mar. 2021

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Comment from Hotel Management

21 Mar. 2021 by Rochelle

Dear Valued Guest, Greetings from Ascotia Off Queen! Thank you for your feedback! Your concern has been addressed to a certain department.

3 out of 5

Posted by on 1 Mar. 2021

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Comment from Hotel Management

19 Mar. 2021 by Rochelle

Dear Valued Guest, We thank you for your feedback. We are hoping to see you again in the future!

1 out of 5

Posted by on 28 Feb. 2021

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Comment from Hotel Management

21 Mar. 2021 by Rochelle

Dear Valued Guest, Greetings from Ascotia Off Queen! Thank you for your feedback!

4 out of 5
The bed and ensuite were very good. But there were a few things in the room that needed repairs with an unstable seat and loose toilet seat.

Posted by on 25 Feb. 2021

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Comment from Hotel Management

3 Mar. 2021 by Rochelle

Dear Valued Guest, Greetings from Ascotia Off Queen! We thank you for your feedback and we hope to see you again soon! Thank you. Kind regards, Rochelle Front Office Team

About the Ascotia off Queen

Location 3 Scotia Place, Auckland, 1010

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Ascotia off Queen. For a fee, parking is available. This 3-star Auckland hotel is smoke free.

  • 1 building
  • 82 guestrooms or units
  • 8 levels
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers for purchase
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Auckland Intl. Airport (AKL) (27.6 km / 17.1 mi)
  • Train station: Auckland Mt Eden Station (1.6 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Ascotia off Queen offers 82 air-conditioned accommodations with iPod docking stations and safes. Plasma televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Separate bedroom
  • IPod dock
  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 10 AM.

Tropicana Bar and Cafe - This café specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

There is no front desk at this property. The check-in location differs from the property location. To check in, go to VR Queen Street, 401 Queen Street, Auckland 1010 The host will greet guests on arrival.

This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to VR Queen Street, 401 Queen Street, Auckland 1010
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

This property provides 1 GB of wireless Internet usage. Fees apply for additional usage.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Parking height restrictions apply
  • Debit cards not accepted
  • Host will greet you
  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 250.00 per stay
  • Breakage deposit: NZD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 18.00 per person (approximately)
  • Self parking fee: NZD 35 per night
  • Late check-out fee: NZD 65 (subject to availability)
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ascotia
  • Ascotia off Queen
  • Ascotia off Queen Auckland
  • Ascotia off Queen Hotel
  • Ascotia off Queen Hotel Auckland
  • Ascotia Off Queen Auckland, New Zealand
  • Ascotia off Queen Hotel
  • Ascotia off Queen Auckland
  • Ascotia off Queen Hotel Auckland

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 3 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.