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4.5 out of 5

"Plenty of space, quite, clean, professional staff " More

By a verified traveller on Sat 24 Jul 2021

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Hotel Description

The Sebel Quay West Auckland puts you in the heart of Auckland, within steps of Commercial Bay and Britomart Transport Centre. Highlights at this aparthotel include in-room kitchens, washers/dryers, and free WiFi.

Each apartment is individually decorated and features an LCD TV with digital channels, along with free wired Internet, a balcony, and a living room. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include premium bedding, bathrobes, and slippers. A coffee/tea maker, free newspapers, and a safe are also available.

This smoke-free aparthotel offers free WiFi in public areas, a 24-hour front desk, and express check-in. Other amenities include a coffee shop/café and laundry facilities. There's also the convenience of self parking.

Places within a 5-minute walk of this 4-star Auckland Central Business District aparthotel include Queen Street Shopping District and High Street.

Apartment, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 4 Max
NZ$200* Per night/room 19 Oct. - 20 Oct.

Apartment, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 6 Max

The Sebel Quay West Auckland ratings based on 218 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Sebel Quay West Auckland

Everyone (86) Couples (80) Family (54)
5 out of 5
Plenty of space, quite, clean, professional staff

Posted by on 24 Jul. 2021

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Comment from Hotel Management

6 Sep. 2021 by Sunny

Thank you for staying at the Sebel Quay West hotel and sharing the experience with us.

5 out of 5
Very central, service desk was great. Clean and tidy. Lovely big balcony, which had views of harbour, between other high rises. Will definitely stay again

Posted by on 17 Jul. 2021

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Comment from Hotel Management

6 Sep. 2021 by Sunny

Thank you for staying at the Sebel Quay West hotel and sharing the experience with us.

5 out of 5
Great location. Large apartment-style hotel with a lounge, kitchen, laundry, bathroom and separate bedroom. Large balcony overlooking the harbour with table and chairs. Really friendly/helpful staff. Cafe on level one does a great breakfast at very reasonable prices compared to most hotels. Not the newest hotel on the block but very well maintained. This will be my home on future trips back to Auckland.

Posted by on 11 Jun. 2021

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1 out of 5
Receptionist wanted a deposit fee and a payment of the carpark taken in advance even though we were staying overnight. Money driven and not customer experience driven

Posted by on 18 May 2021

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Comment from Hotel Management

27 May 2021 by Emil Mukhamediarov

Kia Ora Anonymous, Thank you for sharing your experience with us. Taking a security bond ahead of the stay is a standard practice across most hotels in Auckland and New Zealand as a whole. It is unfortunate, however, that it spoiled your overall experience with us. Our goal is to ensure every guest has a pleasant stay in our hotel, and we hope to see you again in the near future. Sincerely, Emil Mukhamediarov Front Office Manager

4 out of 5
Good place and a good view.

Posted by on 18 Apr. 2021

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Comment from Hotel Management

29 Apr. 2021 by Emil Mukhamediarov

Kia Ora Anonymous, Thank you for taking the time to provide feedback of your recent stay. We are glad to see you had an enjoyable time with us and hope to see you again in the near future. Sincerely, Emil Mukhamediarov Front Office Manager

4 out of 5
The room was very dated and in need of a revamp. Having said that it was comfortable and had all we required for our stay

Posted by , from Tauranga on 12 Dec. 2020

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5 out of 5
I had an apartment for the same price as a regular hotel room. Ideal when you're at the same place for a few days.

Posted by , from Christchurch on 23 Nov. 2020

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1 out of 5

Posted by on 18 Jun. 2020

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Comment from Hotel Management

8 Jul. 2020 by Lily Assistant Manager

Dear guest, Thank you for taking the time to tell us about your experience at the Sebel Quay West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At the Sebel Quay West, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

4 out of 5
Great customer service, comfortable clean room....

Posted by , from Whangarei on 15 Jun. 2020

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Comment from Hotel Management

14 Aug. 2020 by Aniket

Dear guest, Thank you for your great reviews and your continued loyalty to Accor. We look forward to welcoming you back soon. Kind regards, Aniket Amin, Front Office Manager, The Sebel Auckland Viaduct Harbour.

5 out of 5
Stunning property. Awesome customer service. Overall best experience I've had staying in a hotel. A, +

Posted by on 20 May 2020

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Comment from Hotel Management

22 May 2020 by Lily Assistant Manager The Sebel Quay West Auckla

Dear guest, Thank you for your kind comments and review. The team and I were thrilled to receive your feedback, we look forward to welcoming you back to the hotel in the near future. Kind regards

About the The Sebel Quay West Auckland

Location 8 Albert Street, Auckland, 1010

Property Features

There's a coffee shop/café on site. WiFi and wired Internet are free in public spaces. The eco-friendly The Sebel Quay West Auckland also features laundry facilities, dry cleaning/laundry services, and express check-in. Parking is available for a fee. This 4-star Auckland aparthotel is smoke free.

  • 45 guestrooms or units
  • 32 levels
  • Coffee shop
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers for purchase
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Train station: Auckland Britomart Station (0.9 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Sebel Quay West Auckland offers 45 accommodations with washers/dryers and safes. Rooms open to balconies. These individually decorated and furnished accommodations have separate living rooms. Beds feature premium bedding. LCD televisions come with digital channels. Accommodations at this 4-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Auckland aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Living room
  • LCD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 58.0 per night.
  • Cribs (infant beds) are available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100.00 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: NZD 38 per day
  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: NZD 58.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quay Suites
  • Quay Suites Hotel
  • Quay Suites Hotel Auckland West
  • Quay West Suites Auckland
  • Quay West Auckland
  • Quay West Hotel Auckland
  • Quay West Suites Auckland Hotel Auckland Central
  • Quay West Suites Auckland New Zealand
  • Sebel Quay West Auckland Hotel
  • Sebel Quay Hotel
  • Sebel Quay West Auckland
  • Sebel Quay
  • The Sebel Quay West Auckland New Zealand
  • Sebel Quay West Auckland Apartment
  • Sebel Quay Apartment
  • The Sebel Quay West Auckland
  • The Sebel Quay West Auckland Auckland
  • The Sebel Quay West Auckland Aparthotel
  • The Sebel Quay West Auckland Aparthotel Auckland

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge

National Rating

This Apartment property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.