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4.6 out of 5

"Great staff great surroundings " More

By a verified traveller on Sat 24 Feb 2024

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Hotel Description

A luxury stay in the heart of Brisbane awaits you at W Brisbane. Within a 5-minute stroll you'll find Queen Street Mall and South Bank Parklands within a 15-minute walk. Highlights at this hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

A day of pampering can include deep-tissue massages, hot stone massages, and detox wraps along with aromatherapy and Ayurvedic treatments. The restaurant, The Lex, serves local cuisine. Wet Deck is the hotel's own rooftop bar. Enjoy the 24-hour gym and pool loungers. 11840 square feet (1100 square meters) of event facilities include a meeting room and conference space, and other business amenities include a 24-hour business center. Other amenities include free WiFi in public areas and laundry facilities. Full breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. There's also the convenience of valet parking.

Places within a 15-minute walk of this 5-star Brisbane Central Business District hotel include Roma Street Parkland and Gallery of Modern Art.

Wonderful Room, 1 King Bed, Partial River View

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$336* Per night/room 24 Apr. - 25 Apr.

Suite, 1 Bedroom, River View (Marvellous Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Spectacular Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Spectacular Room, 2 Double Beds, River View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Cool Corner King, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

W Brisbane ratings based on 248 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for W Brisbane

Everyone (145) Couples (56) Family (34)
5 out of 5
Excellent

Posted by on 11 Mar. 2024

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Comment from Hotel Management

12 Mar. 2024 by W Brisbane

Thank you for taking the time to give us a 5-star review Belinda!

5 out of 5
Great staff great surroundings

Posted by on 24 Feb. 2024

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Comment from Hotel Management

27 Feb. 2024 by W Brisbane

Thank you so much for the fantastic review Mark! We are so pleased to hear you had such a wonderful experience with us and we’re so excited to welcome you back on your next stay! Thank you again for all the kind words mentioned about our hotel and talent.

5 out of 5
staff were very attentive and polite. Construction around building. some of the elevator areas need a good clean on the floor in between the wall features.

Posted by on 22 Feb. 2024

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Comment from Hotel Management

23 Feb. 2024 by W Brisbane

Thank you for your review Leanne. We're thrilled that you enjoyed the service given by our fantastic talent. Thank you for the feedback you have provided and please know that it has been shared with the relevant departments for follow up. We very much hope to see you again soon.

5 out of 5
Quality hotel

Posted by on 2 Feb. 2024

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Comment from Hotel Management

2 Feb. 2024 by W Brisbane

Thank you Glen for the glowing review and perfect 5! We're thrilled you had a great time while with us and we hope to welcome you back again soon.

5 out of 5

Posted by on 19 Jan. 2024

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Comment from Hotel Management

23 Jan. 2024 by W Brisbane

Thank you for taking the time to give us a 5-star review John!

5 out of 5

Posted by on 12 Jan. 2024

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Comment from Hotel Management

23 Jan. 2024 by W Brisbane

Thank you for taking the time to give us a 5-star review Andrew!

5 out of 5
The W Hotel is truly wonderful. My daughter and I had a girls weekend and it was a very pleasant and enjoyable stay.

Posted by on 8 Jan. 2024

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Comment from Hotel Management

9 Jan. 2024 by W Brisbane

Hi Julie, we’re so glad to hear that you and your family had an amazing stay with us and loved our hotel. Thank you so much for taking the time to share your positive experience.

5 out of 5
.

Posted by on 1 Jan. 2024

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Comment from Hotel Management

9 Jan. 2024 by W Brisbane

Thank you for taking the time to give us a 5-star review Cameron!

5 out of 5
What a wonderful property will definitely stay again

Posted by on 11 Dec. 2023

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Comment from Hotel Management

13 Dec. 2023 by W Brisbane

Thank you for taking the time to give us a 5-star review Darren! We hope there will be an opportunity to welcome you back again.

4 out of 5
overall all good

Posted by on 28 Nov. 2023

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Comment from Hotel Management

1 Dec. 2023 by W Brisbane

Thank you for your review Youze. We hope to welcome you back again soon.

Property Features

W Brisbane offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 11840 square feet (1100 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury W Brisbane. Parking is available for a fee. This 5-star Brisbane hotel is smoke free.

  • 312 guestrooms or units
  • 33 levels
  • 11840 sq ft of conference space
  • 1100 sq m of conference space
  • Built in 2018
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Brisbane Milton Station (1.9 km / 1.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

W Brisbane offers 312 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Brisbane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

The Lex - This restaurant specializes in local cuisine.

Wet Deck - Onsite rooftop bar. Open select days.

Living Room Bar - Onsite lobby lounge. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 6
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property collects a credit card or cash deposit at check-in. The credit card authorization is equal to the room rate plus an additional 40% per night for incidentals for any bookings where payment for the stay will be made on site instead of at the time of booking. For pre-paid bookings, the listed breakage deposit is charged. Guests who pay in cash are charged a deposit equal to the room and tax, plus the listed general deposit. Unused amounts are refunded at checkout.

Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 90.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: AUD 200 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This hotel accepts only chip-and-PIN credit cards for onsite payments. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 20–49 for adults, and AUD 10–25 for children
  • Valet parking fee: AUD 70 per day (in/out privileges)
  • Pet fee: AUD 200 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 90.0 per day
  • Credit card charges are subject to a surcharge of 1.95 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel W Brisbane
  • W Brisbane Hotel
  • W Brisbane Brisbane
  • W Brisbane Hotel Brisbane

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.