Playa del Carmen Hotels with Hot Tub in Room

clean room and amenities

The food was mediocre

We had stayed at Occidental Hotel for a week. Pro: The ambience of the hotel really makes you feel like you’re in the middle of the forest with all the animals we encounter. The staff throughout the hotel were very wonderful and helpful especially the trolley drivers and waiter/waitress at the buffet. The pools, children play area and beach was very family friendly and fun. I love that if you were thirsty or hungry there was a swim up bar, snack bar or restaurant close by to cater to my family. If you’re interested in Xacert Park definitely need a few days there! Easy access to and from the hotel walking or boat. Con: Though the hotel is all inclusive and offers different restaurants it was very difficult to book for dinner to the different types of restaurants they had. When it came to dinner we did was advice to us to come the day before to book but we was still unable to book anything for dinner because they stated they have a window of time where they can book for the restaurant which was 7 am to 7pm but we learn that not true! My husband had went at 7 am to try to book for a restaurant he couldn’t book anything except for the next dinner night. Out of the whole week we were there we only got a chance to eat from two of the restaurants (which was very good food) because we were forced to choose to eat from the buffet, pizza place or taco spot. The trolley was more for convenience than necessary. The wait for the trolley sometimes can be very long 10 to 30