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4.5 out of 5

"Lakeside view was lovely, the deck size was perfect for sitting and enjoying the view. " More

By a verified traveller on Sat 23 Jan 2021

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Hotel Description

A luxury stay in the heart of Queenstown awaits you at Crowne Plaza Hotel Queenstown. Within just a 10-minute stroll, you'll find popular attractions like Lake Wakatipu and Skyline Gondola. Highlights at this hotel include in-room free WiFi, free Internet, and LCD TVs.

You can enjoy digital TV, coffee/tea makers, and free newspapers, featured in all 139 rooms. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches include bathrobes and slippers. Additionally, safes, hair dryers, and phones are available.

For a drink, you can stop by the hotel's own bar/lounge. Business amenities include a 24-hour business center and conference space. Other amenities include free WiFi in public areas, a fitness center, and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

With a stay at this 4.5-star Queenstown hotel, you'll be 16.3 km (10.2 mi) from Coronet Peak Ski Area and 24.2 km (15 mi) from The Remarkables Ski Area.

Room, 1 King Bed, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$156* Per night/room 26 Jan. - 27 Jan.

Room, 1 King Bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Lake View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Hotel Queenstown ratings based on 146 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Hotel Queenstown

Everyone (96) Couples (32) Business (1) Family (12)
5 out of 5
Lakeside view was lovely, the deck size was perfect for sitting and enjoying the view.

Posted by on 23 Jan. 2021

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Comment from Hotel Management

24 Jan. 2021 by Lucky Srivastava

Dear Guest Thank you very much for staying with us at the Crowne Plaza Hotel Queenstown. We appreciate your time for reviewing our services. It is delightful to know that you enjoyed your overall stay at the premises. We look forward to you staying with us again in near future.

2 out of 5
The room service was very bad.. Not clean...toilet was dirty

Posted by , from Auckland on 11 Jan. 2021

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Comment from Hotel Management

14 Jan. 2021 by Lucky Srivastava

Dear Mr. Hanin Thank you very much for staying with us at the Crowne Plaza Hotel Queenstown and we appreciate your time for reviewing our services. We realize that you did not enjoy your stay with us and would like to apologize for any inconvenience that you had to face during your stay. Please feel free to contact us directly at 034410095 if you would like to discuss this further. Kind Regards Crowne Plaza Team

5 out of 5
Located directly across the road from Lake Wakatipu with free wifi.

Posted by , from Auckland, NZ on 10 Jan. 2021

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Comment from Hotel Management

11 Jan. 2021 by Lucky Srivastava

Dear Guest Thank you very much for staying with us at the Crowne Plaza Hotel Queenstown. We look forward to you staying with us again in near future. Kind Regards Crowne Plaza Team

5 out of 5
When I arrived the room was lovely. I paid extra for a mountain view room but couldn't get out on the balcony as the door was broken. It took 3 calls to different concierge and finally when I became angry after over an hour a maintenance person was sent. The lock was actually really broken. It was mended in about 15 minutes. Everything else was perfect. I definitely would stay there again.

Posted by on 30 Dec. 2020

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Comment from Hotel Management

1 Jan. 2021 by Kelly R

Thank you or your feedback. Please accept our apologies for the delay in fixing your balcony door. I am happy to hear that it was rectified quickly for you. We look forward to seeing you again soon. Kind Regards

4 out of 5

Posted by on 26 Dec. 2020

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Comment from Hotel Management

30 Dec. 2020 by Courtney P

Thank you for taking the time to review your stay with us. We are pleased that you enjoyed your stay! We hope to welcome you again soon! Kind regards, Courtney Philpott Duty Manager

4 out of 5
Proximity to the city centre is excellent. The friendly and helpful staff went out of their way to make sure our stay was comfortable and problem free. Christmas decorations were lovely which gave us a Christmas feel. A very peaceful and relaxing stay. Thank you.

Posted by , from Clyde on 21 Dec. 2020

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Comment from Hotel Management

21 Dec. 2020 by Lucky Srivastava

Dear Guest Thank you very much for staying with us at the Crowne Plaza Hotel Queenstown. We appreciate your time for reviewing our services and your comments would certainly be shared with the relevant departments. We look forward to you staying with us again in near future. Kind Regards Lucky Srivastava Duty Manager Crowne Plaza Hotel Queenstown

4 out of 5

Posted by on 3 Dec. 2020

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Comment from Hotel Management

7 Dec. 2020 by Kelly R

Thank you for taking the time to review your stay. We are pleased you enjoyed your time and look forward to welcoming you again very soon. Kind Regards

5 out of 5
Very convenient location. Nice and clean. Friendly staff. Check in was efficient and got exactly what we had booked.

Posted by on 1 Dec. 2020

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Comment from Hotel Management

3 Dec. 2020 by Kelly R

Thank you for your great feedback. We are very happy that you enjoyed your time with us and hope to welcome you again soon. Kind Regards

5 out of 5
Had a really great stay at Crowne Plaza Hotel in Queenstown. Very accommodating staff. LOVED the Balcony evening drinks too.

Posted by , from Masterton on 30 Sep. 2020

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Comment from Hotel Management

1 Oct. 2020 by Kelly R

Thank you for your great review. We are so happy that you were able to enjoy our lovely pop up bar 'The Balcony' during your stay. Our staffed will be especially pleased they were able to assist you during your time with us. We hope to see you again soon. Kind Regards

5 out of 5
Our most favorite motel!! Views sunset, sunrises, so easy to township. Staff are lovely.

Posted by , from Wellington on 21 Sep. 2020

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Comment from Hotel Management

22 Sep. 2020 by Lucky. S

Dear Guest Thank you very much for staying with us at the Crowne Plaza Hotel Queenstown. We appreciate your time for reviewing our services and your comments would certainly be shared with the relevant departments. It is delightful to know that you enjoyed your overall stay at the premises. Our guest reviews are important to us and we continuously work to improve on our services and deliver the best guest experience. We look forward to you staying with us again in near future. Kind Regards Crowne Plaza Team

About the Crowne Plaza Hotel Queenstown

Location 93 Beach Street, Queenstown, Otago 9300

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. WiFi is free in public spaces. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Crowne Plaza Hotel Queenstown. For a fee, parking is available. This 4.5-star Queenstown hotel is smoke free.

  • 139 guestrooms or units
  • 7 levels
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Ski equipment storage
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Airport: Queenstown Intl. Airport (ZQN) (8.1 km / 5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Crowne Plaza Hotel Queenstown offers 139 accommodations with minibars and safes. LCD televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers. This Queenstown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Crowne Plaza Hotel Queenstown has a restaurant on site.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 16 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

There are no breakfast or dinner fees for each child age 0-12 when dining with a paying adult ordering from the regular menu. Children must dine from the kids menu for dinner. Children age 13-16 receive 50% off the adult breakfast fee.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines. The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 32 for adults and NZD 16 for children (approximately)
  • Fee for wired Internet in public areas: NZD 10 (for 12 hours, rates may vary)
  • Valet parking fee: NZD 23.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 65.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Queenstown
  • Crowne Plaza Queenstown
  • Queenstown Crowne Plaza Hotel
  • Crowne Plaza Queenstown Hotel Queenstown
  • Queenstown Crowne Plaza
  • Crowne Plaza Queenstown
  • Crowne Plaza Hotel Queenstown Hotel
  • Crowne Plaza Hotel Queenstown Queenstown
  • Crowne Plaza Hotel Queenstown Hotel Queenstown

You should know

  • One child 16 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

This Hotel property is rated 4 star plus.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.