4.6 out of 5

"Nice hotel, friendly staff, decor is a bit dated, close to lake. " More

By a verified traveller on Sat 25 Aug 2018

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Hotel Description

A luxury stay in the heart of Queenstown awaits you at Crowne Plaza Hotel Queenstown. You'll be 0.9 km (0.5 mi) from Queenstown Gardens and 1.9 km (1.2 mi) from Skyline Gondola. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs.

Digital TV, coffee/tea makers and free newspapers are featured in all 139 rooms. Minibars provide refreshments, and 24-hour room service is also available. Safes, hairdryers and phones are also available.

At the hotel's own bar/lounge, you can stop for a drink. Business travellers can take advantage of a 24-hour business centre and conference space. Added amenities include free WiFi in public areas, a fitness centre and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a 20-minute drive of this 4.5-star Queenstown hotel include Coronet Peak Ski Area and Shotover Jet.

Room, 1 King Bed, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$214 per night

Room, 1 King Bed, Mountain View (Mountain View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Lake View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Balcony, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Crowne Plaza Hotel Queenstown ratings based on 327 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Hotel Queenstown

Everyone (168) Couples (120) Business (1) Family (37)
5 out of 5
Excellent location & very helpful staff. Comfortable beds and great buffet dinner

Posted by on 16 Jun. 2019

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Comment from Hotel Management

17 Jun. 2019 by Harry F

Dear Valued Guest, Thank you for your great review. We are glad you had a great experience in our 360 Restaurant and Bar and look forward to hosting you on your next visit to Queenstown. Kind Regards Harry F Guest Relations

4 out of 5
Liked the location - excellent. The property is a bit old and needs some updating eg shower over the bath

Posted by on 13 Jun. 2019

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Comment from Hotel Management

18 Jun. 2019 by Harry F

Dear Valued Guest, Thank you for your feedback. We value this greatly and hope to have the opportunity to welcome you back to Crowne Plaza Queenstown! Kind Regards Harry F Guest Relations

4 out of 5
The location was great. So close to town, an easy walk to the shops and cafes, alongside the lake. The staff were friendly and very helpful. It would have been great to have a power point or two beside the bed for charging phones etc.

Posted by on 5 May 2019

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Comment from Hotel Management

6 May 2019 by Harry F

Hi Sue, Thank you for your wonderful review - we hope to welcome you again in the near future! Kind Regards Harry Flynn Guest Relations

4 out of 5
Location is awesome, staff were so friendly and helpful which was so great. Bathroom wasn’t totally clean and things were a bit dated and rundown

Posted by on 27 Apr. 2019

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Comment from Hotel Management

28 Apr. 2019 by Eduardas Zigunovas, Duty Manager

Dear Guest, Thank you for sharing your positive opinion about your stay here at Crowne Plaza Queenstown. We strive to provide comfortable and memorable stays to our guests and are happy to hear that you found our staff welcoming. We do apologise that the bathroom did not meet your expectations, however we do our best to maintain our rooms in the best conditions. We are sorry to hear that you have encountered issues with the cleanliness of the room and appreciate you taking your time to give us feedback that helps us in our continuous improvement. Kind regards,

4 out of 5

Posted by on 12 Apr. 2019

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Comment from Hotel Management

13 Apr. 2019 by Eduardas Zigunovas Duty Manager

Dear Guest, Thank you for taking your time to share your experience with us. We hope you have enjoyed your stay with us and hope to great you again at Crowne Plaza Queenstown Kind regards,

3 out of 5
h standing the location the hotel is " Tired" i.e. shower over bath and over priced

Posted by on 4 Mar. 2019

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5 out of 5
Great location & fantastic rooms. Couldn’t have had a more enjoyable stay

Posted by on 24 Jan. 2019

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Comment from Hotel Management

3 Feb. 2019 by Kimberley

Thank you for taking the time to review your recent stay with us - and share your lovely photo! We are so pleased you enjoyed our ideal location in town and amazing views. We hope to welcome you back again in the future, Kind Regards, Kimberley Purcell Rooms Division Manager

4 out of 5

Posted by on 25 Dec. 2018

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Comment from Hotel Management

31 Dec. 2018 by Kimberley

Thank you for taking the time to review your recent stay with us - all the best for 2019! Kind Regards, Kimberley Purcell Rooms Division Manager

5 out of 5
Excellent location, nice room, friendly and helpful staff

Posted by , from New Zealand on 20 Nov. 2018

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Comment from Hotel Management

27 Nov. 2018 by Kimberley

Good Afternoon Shannon, Thank you for taking the time to review your recent stay with us - we are so pleased you enjoyed our ideal location in town and our amazing service team - they really are two of our greatest assets. We hope to welcome you back to the hotel again in the future, Kind Regards, Kimberley Purcell Rooms Division Manager

4 out of 5

Posted by on 16 Nov. 2018

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Comment from Hotel Management

20 Nov. 2018 by Kimberley

Thank you for your recent review - we are so pleased you enjoyed your stay. Kind Regards, Kimberley Purcell Rooms Division Manager

About the Crowne Plaza Hotel Queenstown

Location 93 Beach Street, Queenstown, Otago 9300

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre. Public spaces have free WiFi. A fitness centre, multilingual staff, and ski equipment storage are also featured at the luxury Crowne Plaza Hotel Queenstown. Parking is available for a fee. This 4.5-star Queenstown hotel is smoke free.

  • 139 guestrooms or units
  • 7 levels
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Ski equipment storage
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Queenstown (ZQN-Queenstown Intl.) (8.1 km / 5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Crowne Plaza Hotel Queenstown offers 139 forms of accommodation with minibars and a safe. LCD televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include a shower, a complimentary bathrobe and a hairdryer. This Queenstown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Bathrooms are partially open
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.

Crowne Plaza Hotel Queenstown has a restaurant on site.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

Group Booking Policy: For bookings of 4 rooms or more, the property charges a nonrefundable payment equal to 100% of the full cost of stay at booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 65.00 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 32 for adults and NZD 14 for children (approximately)
  • Fee for wired Internet in public areas: NZD 10 (for 12 hours, rates may vary)
  • Valet parking fee: NZD 20.00 per day (in/out privileges)
  • Rollaway bed fee: NZD 65.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Queenstown
  • Crowne Plaza Queenstown

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®