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4.5 out of 5

"We actually liked everything. Breakfast was incredible. Rooms were spacious even though there was 4 of us in it. The pool and spa was a fabulous way t ... " More

By a verified traveller on Tue 12 Jan 2021

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Hotel Description

A luxury stay in Rotorua awaits you at Holiday Inn Rotorua. Within steps you'll find Whakarewarewa Hot Springs and Whakarewarewa: The Living Maori Village. Highlights at this family-friendly hotel include a restaurant, an outdoor swimming pool, and free self parking.

All 203 rooms feature flat-screen TVs with satellite channels, and you can enjoy free WiFi, free wired Internet, and in-room childcare. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Additionally, coffee/tea makers, free local calls, and safes are available.

The restaurant, Chapman Restaurant, is open for breakfast, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the fitness center and spa tub. Other amenities include free WiFi in public areas, a conference center, and a coffee shop/café. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of a free shopping center shuttle.

Attractions within a 15-minute drive of this 4.5-star Rotorua hotel include Polynesian Spa and Skyline Rotorua.

Standard Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max
NZ$139* Per night/room 24 Jan. - 25 Jan.

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible, Non Smoking (WHEELCHAIR)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, Multiple Beds, Non Smoking, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Holiday Inn Rotorua ratings based on 231 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Rotorua

Everyone (133) Couples (21) Family (63)
5 out of 5
We actually liked everything. Breakfast was incredible. Rooms were spacious even though there was 4 of us in it. The pool and spa was a fabulous way to end a busy day of activities. Staff were AMAZING

Posted by on 12 Jan. 2021

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Comment from Hotel Management

12 Jan. 2021 by Raewyn

Greetings from Holiday Inn Rotorua Thank you for your score

4 out of 5
Great view to Whakawerawera. Friendly staff and great facilities.

Posted by on 12 Jan. 2021

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Comment from Hotel Management

12 Jan. 2021 by Raewyn

Hello Donna Thank you for your score, glad you enjoyed your stay

5 out of 5
Location. It is near to everything. Shops and tourist attractions.

Posted by on 12 Jan. 2021

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Comment from Hotel Management

12 Jan. 2021 by Raewyn

Greetings from Holiday Inn Rotorua Thank you for your score

3 out of 5
The hotel is clean and staff were helpful. When I stayed the weather was very hot, and the room I was in had direct sun. The air conditioning unit in the room was loud and not particularly effective. For this reason it was not very comfortable at night. Priced a bit high for what it is.

Posted by , from Auckland on 12 Jan. 2021

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Comment from Hotel Management

12 Jan. 2021 by Raewyn

Hello Emma Thank you for your feedback.

5 out of 5
Good location, easy drive to city centre. Thermal park right next door and Redwood forest short drive away. Great for families.

Posted by on 12 Jan. 2021

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Comment from Hotel Management

12 Jan. 2021 by Raewyn

Greetings from Holiday Inn Rotorua Thank you for your score

5 out of 5
Lovely stay, very clean and tidy. Kids loved the pool and can stay and eat for free. Very good value

Posted by on 8 Jan. 2021

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Comment from Hotel Management

9 Jan. 2021 by Maureen

Hi Tina Thanks for your feedback, we love to hear that our family guests enjoy their time with us. Regards Maureen

4 out of 5
I liked how kids dined free, veiw of geo behind the pool

Posted by , from Taranaki on 7 Jan. 2021

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Comment from Hotel Management

9 Jan. 2021 by Maureen

Hi Ricky Holiday Inn have offered kids stay and dine free since our beginnings in the US, I'm glad it works for your family. Regards Maureen

5 out of 5
Facilities and heated pool. Very good service from staff.

Posted by on 7 Jan. 2021

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Comment from Hotel Management

18 Jan. 2021 by Raewyn

Thank you for your score

4 out of 5

Posted by on 4 Jan. 2021

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Comment from Hotel Management

4 Jan. 2021 by Raewyn

Thank you for your score

4 out of 5
We really enjoyed our stay. The staff were friendly and really enjoyed the facilities. Loved the pool and breakfast was lovely. Will stay there again 😊

Posted by , from Auckland on 3 Jan. 2021

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Comment from Hotel Management

4 Jan. 2021 by Raewyn

Hello Christine Thank you for your score and glad that you enjoyed your stay and we look forward to seeing you again

Property Features

Holiday Inn Rotorua offers its guests an outdoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 651 square feet (60 square meters) and includes a conference center. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the luxury Holiday Inn Rotorua. Self parking is free. This 4.5-star Rotorua hotel is smoke free.

  • 203 guestrooms or units
  • 5 levels
  • 2 buildings
  • 651 sq ft of conference space
  • 60 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Gift shop
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (8.5 km / 5.3 mi)
  • Property shuttles: Free shopping center shuttle
  • Parking: Free self parking

Room Amenities

Holiday Inn Rotorua offers 203 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Rotorua hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Chapman Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 30.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. This property uses geothermal energy. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Renewable energy source - geothermal
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 25 and NZD 30 per person (approximately)
  • Rollaway bed fee: NZD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Rotorua
  • Holiday Inn Rotorua
  • Rotorua Holiday Inn
  • Holiday Inn Rotorua Hotel
  • Holiday Inn Rotorua Hotel Rotorua
  • Holiday Inn Rotorua Hotel
  • Holiday Inn Rotorua Rotorua
  • Holiday Inn Rotorua Hotel Rotorua

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

This Hotel property is rated 4 star plus.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.