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4.4 out of 5

"Great place! The lip on the floor from room to bathroom was a little sharp on your feet. But otherwise it was absolutely amazing. " More

By a verified traveller on Sun 17 Mar 2024

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Hotel Description

A luxury stay in Rotorua awaits you at Rydges Rotorua. Within steps you'll find Whakarewarewa Hot Springs and Whakarewarewa: The Living Maori Village. Highlights at this eco-certified hotel include a restaurant, an outdoor swimming pool, and free self parking.

The restaurant, Chapman Restaurant, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym and spa tub. 651 square feet (60 square meters) of event facilities include meeting rooms and a conference center. Other amenities include free WiFi in public areas, a coffee shop/cafe, and coffee/tea in a common area. Each morning buffet breakfast is served between 6:30 AM and 10 AM.

Sights within a 20-minute walk of this 4.5-star Whakarewarewa hotel include Te Puia New Zealand Maori Arts and Crafts Institute and Whakarewarewa Thermal Reserve.

Superior Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
NZ$146* Per night/room 7 Apr. - 8 Apr.

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Room, Multiple Beds, Pool View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Rydges Rotorua ratings based on 189 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Rydges Rotorua

Everyone (57) Couples (34) Family (74)
5 out of 5
Great place! The lip on the floor from room to bathroom was a little sharp on your feet. But otherwise it was absolutely amazing.

Posted by on 17 Mar. 2024

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4 out of 5

Posted by on 26 Feb. 2024

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Comment from Hotel Management

29 Feb. 2024 by Maureen

Thanks FionaWe appreciate your rating.Regards Maureen

4 out of 5
We really like the property and enjoy it. Specially the dinner buffet. Only thing we didn't appreciated is that hours before check out the cleaner knocked on the door and entered our room without waiting for our answer. Otherwise very nice stay.

Posted by on 6 Feb. 2024

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Comment from Hotel Management

12 Feb. 2024 by Maureen

Hi RomanaI'm sorry that our team disturbed you, it sounds like they had incorrect information regarding your departure status.Regards Maureen

5 out of 5

Posted by on 1 Feb. 2024

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Comment from Hotel Management

5 Feb. 2024 by Maureen

Thanks for your rating RhondaRegards Maureen

4 out of 5
Room was good, however though claiming parking was available, it is very limited and on a number of occasions we were forced to park on the street away from the hotel. Staff didn't show much care towards this and came across as it wasn't their issue.

Posted by on 27 Jan. 2024

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Comment from Hotel Management

29 Jan. 2024 by Maureen

Hi KathleenWe have 70 carparks within the Hotel grounds and the surrounding street parking is all free. Unfortunately at busy times some guests do have to park on the street.Regards Maureen

5 out of 5
Was there for 4 nights. Nice hotel, very clean. Gym was very small for the size of the hotel and number of guests but well enough equipped. Pool area a good size and clean, with 2 spa pools. Dinner buffet excellent, lots of variety, and food was fresh. Found all staff friendly and helpful. A good stay and would come again.

Posted by on 12 Jan. 2024

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Comment from Hotel Management

14 Jan. 2024 by Maureen

Hi JillThanks for choosing to stay with us in Rotorua and for your review.Regards Maureen

5 out of 5
The rooms are always clean and a good amount of room. The staff throughout are fantastic! We enjoy staying there. It’s close to town and the lakes.

Posted by on 31 Dec. 2023

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Comment from Hotel Management

2 Jan. 2024 by Maureen

HI PeataThanks for your support, we look forward to welcoming you back in the future.Regards Maureen

5 out of 5
Check in was a breeze, laundry facility was a plus.. all in all, a really happy stay…

Posted by on 20 Dec. 2023

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Comment from Hotel Management

21 Dec. 2023 by Maureen

Hi SurhayatiThanks for sharing your experience.Regards Maureen

4 out of 5
The upgraded room was not worth the $70 and I felt pressured into it.

Posted by on 3 Dec. 2023

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Comment from Hotel Management

12 Dec. 2023 by Maureen

HI SallyI'm sorry that you didn't see the value in upgrading your room and that you felt pressured, that is not our intention.Regards Maureen

4 out of 5
Havent got time

Posted by on 8 Nov. 2023

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Comment from Hotel Management

13 Nov. 2023 by Maureen

Thanks for your rating.Regards Maureen

Property Features

Rydges Rotorua offers its guests an outdoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 651 square feet (60 square meters) and includes a conference center. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the luxury Rydges Rotorua. Self parking is free. This 4.5-star Rotorua hotel is smoke free.

  • 203 guestrooms or units
  • 5 levels
  • 2 buildings
  • Meeting rooms
  • 651 sq ft of conference space
  • 60 sq m of conference space
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Rydges Rotorua offers 203 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Chapman Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Carte Blanche, and cash. This property uses geothermal energy. For guests' safety, the property includes a smoke detector and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • No cots (infant beds) available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Car recommended
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Renewable energy source - geothermal
  • LGBTQIA friendly
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 35–35 for adults, and NZD 0–0 for children
  • Credit card charges are subject to a surcharge of 2.00 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Rotorua
  • Holiday Inn Rotorua
  • Rotorua Holiday Inn
  • Holiday Inn Rotorua Hotel
  • Holiday Inn Rotorua Hotel Rotorua

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.