4.5 out of 5

"Stayed here for 2 nights. Clean, cosy and comfortable. Had 2 kids with me and they truly enjoyed their stay here. We didn't get the chance to use the ... " More

By a verified traveller on Mon 27 Aug 2018

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Hotel Description

A luxury stay in Rotorua awaits you at Holiday Inn Rotorua. You'll be 2.9 km (1.8 mi) from Tamaki Maori Village and 3 km (1.9 mi) from Polynesian Spa. Highlights at this family-friendly hotel include a restaurant, an outdoor swimming pool and free self parking.

You can enjoy flat-screen TVs with satellite channels, and all 203 rooms feature free WiFi, free wired Internet and in-room childcare. Fridges and round-the-clock room service make in-room dining convenient. Nice touches to enhance your stay include slippers and free toiletries, while pillow menus invite a good night's rest. Additionally, coffee/tea makers, free weekday newspapers and hairdryers are available.

The restaurant, Chapman Restaurant, is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the fitness centre and spa tub. Other amenities include free WiFi in public areas, a conference centre and a coffee shop/café. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of a free shopping centre shuttle.

Attractions within a 15-minute drive of this 4.5-star Rotorua hotel include Skyline Rotorua and Lake Rotoiti.

Standard Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max
NZ$109 per night

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible, Non Smoking (WHEELCHAIR)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, Multiple Beds, Non Smoking, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Holiday Inn Rotorua ratings based on 717 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Rotorua

Everyone (253) Couples (138) Family (325)
4 out of 5

Posted by on 22 May 2019

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Comment from Hotel Management

24 May 2019 by Maureen

Thanks for your rating Regards Maureen

4 out of 5

Posted by on 12 May 2019

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Comment from Hotel Management

13 May 2019 by Maureen

Thanks for your rating Cheers Maureen

4 out of 5
Good spacious room for us to spread out during our stay.

Posted by on 9 May 2019

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Comment from Hotel Management

13 May 2019 by Maureen

Thanks for choosing to stay with us and for providing a review. Regards Maureen

5 out of 5

Posted by on 9 May 2019

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Comment from Hotel Management

13 May 2019 by Maureen

Thanks & Regards Maureen

4 out of 5

Posted by on 8 May 2019

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Comment from Hotel Management

8 May 2019 by Dharmesh

Thanks for providing a great review, hope we can welcome you back soon.

4 out of 5
Helpful staff, rooms were ok but a little step in the price for what you got

Posted by on 30 Apr. 2019

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Comment from Hotel Management

1 May 2019 by Maureen

Thanks for your feedback, our pricing does vary at different times of the year, you likely stayed during the high demand Easter School Holiday period when our pricing was inline with comparable Hotels in the area. Regards Maureen

5 out of 5

Posted by on 28 Apr. 2019

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Comment from Hotel Management

28 Apr. 2019 by Maureen

Thanks & Regards Maureen

4 out of 5

Posted by on 28 Apr. 2019

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Comment from Hotel Management

28 Apr. 2019 by Maureen

Thanks for your rating. Regards Maureen

5 out of 5
The customer service was like id never had at a hotel before. The buffet breakfast was amazing and delicious. It was very close to most things for both sides of the lake and easy to find. Nikita was super lovely and helpful, but all the staff were great.

Posted by on 26 Apr. 2019

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Comment from Hotel Management

28 Apr. 2019 by Maureen

Thanks for your feedback, Nikita will receive a Hospitality Recognition card with your feedback. Regards Maureen

4 out of 5
Had an issue the shower hot water. Finally got it fixes on day 2! They did give me a small discount off the accommodation but i had to ask...... orher than this issue the place is perfect! Kids got a free pack that had discounts in for activities for around rotorua. The pool is heated :)

Posted by on 25 Apr. 2019

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Comment from Hotel Management

26 Apr. 2019 by Maureen

We appreciate your patience while we sorted out the problem with the hot water in your room. We would normally offer to move you to another room but that just wasn't an option this week. Regards Maureen

Property Features

Holiday Inn Rotorua offers its guests an outdoor pool, a spa tub, and a fitness centre. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 651 square feet (60 square metres) and includes conference centres. Multilingual staff, gift shops/news stands, and coffee/tea in common area are also featured at the luxury Holiday Inn Rotorua. Self parking is free. This 4.5-star Rotorua hotel is smoke free.

  • 203 guestrooms or units
  • 5 levels
  • 2 buildings
  • 651 sq ft of conference space
  • 60 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Wedding services available
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (8.5 km / 5.3 mi)
  • Property shuttles: Free shopping centre shuttle
  • Parking: Free self parking

Room Amenities

Holiday Inn Rotorua offers 203 forms of air-conditioned accommodation with coffee/tea makers and complimentary newspapers. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary slippers, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Chapman Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 30.0 per day.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 22 and NZD 29 per person (approximately)
  • Rollaway bed fee: NZD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Rotorua Hotel
  • Holiday Inn Rotorua
  • Holiday Inn Rotorua Hotel Rotorua

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®