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4.5 out of 5

"Room service was amazing. Great size portions. Our room wasn't cleaned daily " More

By a verified traveller on Fri 10 Jul 2020

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Hotel Description

A luxury stay in Rotorua awaits you at Holiday Inn Rotorua. Within steps you'll find Whakarewarewa Hot Springs and Whakarewarewa: The Living Maori Village. Highlights at this family-friendly hotel include a restaurant, an outdoor swimming pool, and free self parking.

All 203 rooms feature flat-screen TVs with satellite channels, and you can enjoy free WiFi, free wired Internet, and in-room childcare. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Additionally, coffee/tea makers, free local calls, and safes are available.

The restaurant, Chapman Restaurant, is open for breakfast, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the fitness center and spa tub. Other amenities include free WiFi in public areas, a conference center, and a coffee shop/café. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of a free shopping center shuttle.

Attractions within a 15-minute drive of this 4.5-star Rotorua hotel include Polynesian Spa and Skyline Rotorua.

Standard Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max
NZ$122* Per night/room 19 Jul. - 20 Jul.

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible, Non Smoking (WHEELCHAIR)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, Multiple Beds, Non Smoking, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Holiday Inn Rotorua ratings based on 225 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Rotorua

Everyone (143) Couples (21) Family (52)
4 out of 5
Room service was amazing. Great size portions. Our room wasn't cleaned daily

Posted by , from Auckland on 10 Jul. 2020

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5 out of 5

Posted by on 7 Jul. 2020

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Comment from Hotel Management

9 Jul. 2020 by Maureen

Thanks Maureen

4 out of 5

Posted by on 22 Jun. 2020

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Comment from Hotel Management

23 Jun. 2020 by Maureen

Thanks for providing a rating for your stay. Regards Maureen

5 out of 5

Posted by on 22 Jun. 2020

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Comment from Hotel Management

23 Jun. 2020 by Maureen

Thanks for the rating Cheers

4 out of 5
overall everything was great and perfect place for families with kids

Posted by , from Auckland on 22 Jun. 2020

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Comment from Hotel Management

23 Jun. 2020 by Maureen

Hi Bianca Thanks for choosing us for your family getaway. Regards Maureen

5 out of 5
Had a lovely stay with my family. We will stay again next time.

Posted by , from Wellington on 14 Jun. 2020

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Comment from Hotel Management

14 Jun. 2020 by Maureen

Hi M Abbbott Thanks for bringing your family to Rotorua and Holiday Inn. We look forward to welcoming you back. Regards Maureen

3 out of 5
Back in 2003 this would have been a great hotel but the years are taking their toll on the rooms which we found to be lacking. I realise that it may have been closed during the lockdown but the staff could have been a little more proactive and warned us when we checked in not made the excuses when we checked out.

Posted by on 12 Jun. 2020

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Comment from Hotel Management

14 Jun. 2020 by Maureen

I'm sorry that you were disappointed by your stay. We have removed a few items from guest rooms such as decorative throws, robes, and paper amenities to reduce items which could be touched by other people. Other than this we are now operating as normal. Regards Maureen

5 out of 5
Close to bike park. Nice to relax in spa pool after riding

Posted by , from Napier on 8 Jun. 2020

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Comment from Hotel Management

9 Jun. 2020 by Maureen

Hi Simon Thanks for choosing Holiday Inn as your base in Rotorua. I hope we can welcome you back for some more mountain biking soon. Regards

4 out of 5
Staff lovely and well organised. Only downfall room was freezing on arrival and when we turned jeat on it was very noisy

Posted by on 2 Jun. 2020

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Comment from Hotel Management

3 Jun. 2020 by Maureen

Thanks for your feedback, I'm sorry we hadn't turned the air conditioning on prior to your arrival. Regards Maureen

5 out of 5
The hot pools at Holiday Inn are perfect for kids and adults as one main pool with steps which are great for the younger kids and separate spa pools. Breakfast has gone to alacarte, but the offerings are still varied and friendly staff.

Posted by on 24 May 2020

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Comment from Hotel Management

25 May 2020 by Maureen

Thanks for staying with us. At Alert level 2 we will be unable to offer our normal buffet breakfast or dinner. Regards

Property Features

Holiday Inn Rotorua offers its guests an outdoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 651 square feet (60 square meters) and includes a conference center. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the luxury Holiday Inn Rotorua. Self parking is free. This 4.5-star Rotorua hotel is smoke free.

  • 203 guestrooms or units
  • 5 levels
  • 2 buildings
  • 651 sq ft of conference space
  • 60 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Gift shop
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (8.5 km / 5.3 mi)
  • Property shuttles: Free shopping center shuttle
  • Parking: Free self parking

Room Amenities

Holiday Inn Rotorua offers 203 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Rotorua hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Chapman Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 30.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property uses geothermal energy. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Renewable energy source - geothermal
  • Gap period enforced between guests' stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 25 and NZD 30 per person (approximately)
  • Rollaway bed fee: NZD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Rotorua
  • Holiday Inn Rotorua
  • Rotorua Holiday Inn
  • Holiday Inn Rotorua Hotel
  • Holiday Inn Rotorua Hotel Rotorua
  • Holiday Inn Rotorua Hotel
  • Holiday Inn Rotorua Rotorua
  • Holiday Inn Rotorua Hotel Rotorua

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.