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4.5 out of 5

"was there for 2 nights and my room was very spacious. Breakfast is always top notch and lots of it. " More

By a verified traveller on Thu 19 Mar 2020

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Hotel Description

A luxury stay in Rotorua awaits you at Holiday Inn Rotorua. You'll be 2.9 km (1.8 mi) from Tamaki Maori Village and 3 km (1.9 mi) from Polynesian Spa. Highlights at this family-friendly hotel include a restaurant, an outdoor swimming pool, and free self parking.

All 203 rooms feature flat-screen TVs with satellite channels, and you can enjoy free WiFi, free wired Internet, and in-room childcare. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Additionally, coffee/tea makers, free local calls, and safes are available.

The restaurant, Chapman Restaurant, is open for breakfast, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the fitness center and spa tub. Other amenities include free WiFi in public areas, a conference center, and a coffee shop/café. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of a free shopping center shuttle.

Attractions within a 15-minute drive of this 4.5-star Rotorua hotel include Skyline Rotorua and Lake Rotoiti.

Standard Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max
NZ$117* Per night/room 3 May - 4 May

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible, Non Smoking (WHEELCHAIR)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, Multiple Beds, Non Smoking, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Holiday Inn Rotorua ratings based on 798 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Rotorua

Everyone (275) Couples (154) Family (361)
5 out of 5

Posted by on 22 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by Maureen

We appreciate your rating. Regards

4 out of 5
was there for 2 nights and my room was very spacious. Breakfast is always top notch and lots of it.

Posted by on 19 Mar. 2020

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Comment from Hotel Management

19 Mar. 2020 by Maureen

We appreciate your feedback. Regards Maureen

5 out of 5
We mainly dealt with Aaron, he was amazing! Really good service, he was so helpful and welcoming. We will definitely be coming back!

Posted by on 17 Mar. 2020

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Comment from Hotel Management

18 Mar. 2020 by Maureen

Thanks for your feedback, Aaron is a great example of the manaakitanga (hospitality) that our team provide. Regards Maureen

4 out of 5
I arrived at the property and was informed that my room wasn't ready for me ( even though it was at least 3 in the afternoon ). But, I was given 2 free tickets for a drink at the bar while I waited which was nice. Once given the room key, I went up and my room was very spacious and had everything I needed for my night. desk space was perfect for my lap top, bed was very comfortable and shower pressure was perfect. Breakfast in the morning was very well laid out and had lots of variety.

Posted by on 9 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Maureen

Thanks for your review, I'm sorry that your room wasn't ready for your arrival, it's great to read that the team looked after your comfort while you waited. Regards Maureen

4 out of 5
Handy spot good staff good facilities Clean and tidy

Posted by on 8 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by Maureen

Thanks for providing a review of your recent stay. I hope we can welcome you back in the future. Regards Maureen

5 out of 5

Posted by on 2 Mar. 2020

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Comment from Hotel Management

2 Mar. 2020 by Maureen

Thanks & regards Maureen

4 out of 5
This hotel is a little dated, but extremely comfortable. Parking, first in first served or you are out on the road. The hotel is off the main road so it's quiet and easy to get in and out. They have a storage room for mountain bikes so you can relax knowing your bike is safe. Room service is amazing and the food amazing also. Our aircon wasn't cold and there were ants everywhere. The TV was old and the quality of the picture wasn't clear and very slow with movement on the screen. The staff really made our experience top notch. They are amazing and super friendly. This was our first stay here, and we are looking forward to being back again one day. No more searching for accommodation in Rotorua anymore, this will be our go to every time.

Posted by on 1 Mar. 2020

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Comment from Hotel Management

1 Mar. 2020 by Maureen

Thanks for your feedback. It's really pleasing that the small problems didn't impact your overall experience. We look forward to welcoming you back again. Regards Maureen

5 out of 5
Staff was really friendly and accomodating with some late changes we needed to make.

Posted by , from auckland on 1 Mar. 2020

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Comment from Hotel Management

1 Mar. 2020 by Maureen

Hi Lourens I'm pleased to read our team were able to assist you with your changes. Regards Maureen

4 out of 5
We liked the pool and how nice & clean the rooms were.

Posted by on 29 Feb. 2020

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Comment from Hotel Management

1 Mar. 2020 by Maureen

Thanks for your feedback. Regards Maureen

5 out of 5
Well presented hotel ,friendly lady at the counter and a clean outdoor heated pool

Posted by on 16 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Maureen

Thanks for your review. Cheers Maureen

Property Features

Holiday Inn Rotorua offers its guests an outdoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 651 square feet (60 square meters) and includes a conference center. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the luxury Holiday Inn Rotorua. Self parking is free. This 4.5-star Rotorua hotel is smoke free.

  • 203 guestrooms or units
  • 5 levels
  • 2 buildings
  • 651 sq ft of conference space
  • 60 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Gift shop
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (8.5 km / 5.3 mi)
  • Property shuttles: Free shopping center shuttle
  • Parking: Free self parking

Room Amenities

Holiday Inn Rotorua offers 203 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Rotorua hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Chapman Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 30.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property uses geothermal energy.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Number of children who can stay for free – 2
  • Renewable energy source - geothermal

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 25 and NZD 30 per person (approximately)
  • Rollaway bed fee: NZD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Rotorua
  • Holiday Inn Rotorua
  • Rotorua Holiday Inn
  • Holiday Inn Rotorua Hotel
  • Holiday Inn Rotorua Hotel Rotorua
  • Holiday Inn Rotorua Hotel
  • Holiday Inn Rotorua Rotorua
  • Holiday Inn Rotorua Hotel Rotorua

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

url importing https://www.wotif.co.nz/Rotorua-Hotels-Holiday-Inn-Rotorua.h329597-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.