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"The bathroom smelt of mildrew. There was mould on the walls and floor in the bathroom. The bed was hard felt like sleeping on a board, (I sleep on a f
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At Arena Hotel, you'll be 6.7 km (4.2 mi) from Accor Stadium and 7.4 km (4.6 mi) from Qudos Bank Arena. Highlights at this motel include in-room free WiFi and LCD TVs.
This pet-friendly motel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Added amenities include laundry facilities and a microwave in a common area. Each morning continental breakfast is served between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an area shuttle.
Within a 20-minute drive of this 3-star Greenacre motel, attractions include Star Casino and University of Sydney.
Hi Hope-Maree,Thank you for choosing to stay at Arena Hotel and for taking the time to share your experience with us. We are thrilled to hear that you had a wonderful stay and that our efforts to maintain cleanliness and provide a peaceful environment were appreciated. Your satisfaction is our top priority, and we hope to welcome you back for another fantastic stay in the future.Warm regards,
3 out of 5
The bathroom smelt of mildrew. There was mould on the walls and floor in the bathroom. The bed was hard felt like sleeping on a board, (I sleep on a firm mattress at home).
Posted by Robin on 17 Mar. 2024
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Comment from Hotel Management
23 Mar. 2024
by Shou I.
Hi Robin, Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent stay did not meet your expectations.We apologize for the issues you experienced with the bathroom and the bed. Your comments have been shared with our housekeeping team to address the cleanliness concerns in the bathroom, and we will also review the condition of the beds to ensure our guests' comfort.We appreciate your feedback as it helps us to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,
5 out of 5
We were pleasantly surprised by how big our room was and all the amenities that were available. It was clean and comfortable and we will go back again if given the opportunity. The only thing we were disappointed in was check in.. we drove for 6 hours and wanted to check in at 1.00 o’clock but were told we had to wait until 2.00 o’clock.
Posted by Tamara on 10 Mar. 2024
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Comment from Hotel Management
23 Mar. 2024
by Team Arena
Hi Tamara, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you were pleasantly surprised by the size of your room and the available amenities. It's wonderful to know that you found the room clean and comfortable, and we are delighted that you would consider returning.We do apologize for any inconvenience you experienced during check-in. Our standard check-in time is 2:00 PM to ensure that each room is properly prepared for our guests. We understand that after a long drive, early check-in is desirable, and we do our best to accommodate such requests based on room availability.Thank you once again for your kind words, and we look forward to welcoming you back for another enjoyable stay.Warm regards,
2 out of 5
Not recommended
Posted by Peter on 11 Feb. 2024
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Comment from Hotel Management
29 Feb. 2024
by Team Arena
Hi Peter, Thank you for taking the time to share your feedback with us. We are disappointed to hear that your experience did not meet your expectations. We apologize for any inconveniences you encountered during your stay.We hope you will consider giving us another chance to provide you with a more pleasant stay in the future.Best regards,
4 out of 5
Nice stay. Quiet, clean & safe. The only issue was our late checkout wasn’t passed on to the cleaners who barged into the room twice & complained to the front desk lady who was then calling for us to leave.
Posted by Mitzi on 3 Feb. 2024
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Comment from Hotel Management
29 Feb. 2024
by Team Arena
Hi Mitzi, Thank you for your feedback and for choosing to stay with us. We're delighted to hear that you had a nice, quiet, clean, and safe stay. However, we sincerely apologize for the inconvenience you experienced with the late checkout not being communicated to our cleaners. This should not have happened, and we are reviewing our procedures to prevent this from occurring in the future. Your comfort and privacy are of the utmost importance to us, and we regret any disturbance this may have caused. We hope to welcome you back for an even better experience in the future.
5 out of 5
It’s always been a good stay. Local to the shops and not far to qudos bank arena.
Posted by Amy on 3 Dec. 2023
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Comment from Hotel Management
5 Dec. 2023
by Team Arena
Hi Amy,Thank you so much for taking the time to share your wonderful review! We're delighted to hear that you had a consistently good stay with us. It's fantastic to know that our hotel's location, proximate to local shops, and its convenient distance to Qudos Bank Arena, added to the overall enjoyment of your visit.Our team strives to provide a memorable experience, and your positive feedback is truly appreciated. We look forward to welcoming you back for another exceptional stay whenever your travels bring you to the area.Warm regards,
5 out of 5
Free parking and easily accessible.
Posted by Allan on 3 Dec. 2023
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Comment from Hotel Management
5 Dec. 2023
by Team Arena
Hi Allan,Thank you for taking the time to share your feedback with us! We are thrilled to hear that you enjoyed your stay at our 5-star hotel and that the complimentary parking added to the overall convenience of your experience. Ensuring our guests have easy accessibility is a top priority, and we're delighted to know that it contributed to your positive impression.We appreciate your kind words and hope to have the pleasure of welcoming you back for another exceptional stay in the future. If there's anything specific you'd like to highlight or suggest for improvement, please feel free to share—we always strive to exceed our guests' expectations.Thank you once again for choosing our hotel, and we look forward to hosting you again soon!Best regards,
2 out of 5
👎👎👎
Posted by Graham on 1 Dec. 2023
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1 out of 5
Dirty rooms, sheets had what looked like blood on them. Rooms smelled like cigarette smoke,
Traffic noise. Additional charges to park a vehicle. Terrible service. I don’t think the cockroaches would even live here for free.
Posted by Nancy, from Ravenhall on 28 Nov. 2023
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Comment from Hotel Management
28 Nov. 2023
by Sean
Hi Nancy,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the challenges you encountered during your visit, and we truly appreciate your honesty, such a champion! We take all guest feedback seriously as it helps us identify areas for improvement.We are deeply sorry to hear about the cleanliness issues you experienced in your room, as well as the condition of the sheets. This is not the standard we strive to uphold, and we assure you that we are investigating and addressing these concerns with our housekeeping team to prevent similar incidents in the future.Regarding the smell of cigarette smoke from outside the building, we understand how unpleasant this can be for non-smoking guests, and we do take steps to enforce our non-smoking policy more diligently. In regards to traffic noise you can always request for a quiet room facing away from the highway – subject to availability. Unfortunately, we do try our best to reduce noise from the highway as much as possible, however, as we are located right next to a major highway in NSW some road noises are beyond our control. If you see our parking policy which is both available online and clearly visible at the hotel reception. Car parking is free of charge for standard sized vehicles (one parking space per room). Parking fees apply for guests needing more than one parking space, such as (but not limited to) vehicles with trailers, buses, or trucks. Cockroaches are a banned guest at the hotel, they do try to squat on the property when weather gets warm and humid, however, our pest control measures are always reinforced with regular pest control services.Please accept our sincere apologies for falling short of your expectations. When reserving a room at any accommodation I suggest you always have a read through the hotel and your reservations policy, especially in regards to parking when your staff are driving three 16 tonnes trucks and are planning to park in a standard sized parking space for passenger vehicles. Thank you for bringing these matters to our attention, and we appreciate your understanding as we work diligently to address these issues.
4 out of 5
Thanks you for having reasonable prices and welcoming pets. We also loved your free parking area. Great access and easy to find. The breakfast area was very welcoming and convenient as well. The only part of our stay that we ask your team to improve on is the cleanliness of the rooms. We would recommend your hotel and yes we would stay again. Thanks
Posted by Kokie on 27 Nov. 2023
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Comment from Hotel Management
28 Nov. 2023
by Team Arena
Hi Kokie,Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and appreciated our reasonable prices, pet-friendly policy, and complimentary parking. It is wonderful to know that you found our location easily accessible and that the breakfast area added to the overall convenience of your visit.We sincerely appreciate your constructive feedback regarding the cleanliness of the rooms. Rest assured, we take your comments seriously and will work diligently with our housekeeping team to address this matter and make necessary improvements. Your insights are invaluable as we strive to enhance the overall experience for our guests.We are grateful for your recommendation and are thrilled to hear that you would consider staying with us again. We look forward to the opportunity of welcoming you back and ensuring a flawless experience on your next visit.Thank you once again for choosing to stay with us, and we truly appreciate your valuable feedback.
As a guest of Arena Hotel, you'll find barbecue grills, a vending machine, and multilingual staff. WiFi is free in public spaces. An area shuttle within 7.00 km is available for a fee. Arena Hotel also features tour/ticket assistance, concierge services, and laundry facilities. Free self parking is available. A complete renovation of Arena Hotel was completed in June 2017. Smoking is allowed in designated areas at this 3-star Sydney motel.
Train station: Sydney Yagoona Station (4 km / 2.5 mi)
Property shuttles: Area shuttle within 7.00 km available for a surcharge
Parking: Free self parking; RV/bus/truck parking available for a surcharge
Room Amenities
Arena Hotel offers 85 air-conditioned accommodations with coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include showers. This Sydney motel provides complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
LCD television
Coffee maker
Shower
Housekeeping (daily)
Hair dryer available
Iron and ironing board available
Desk
Air conditioning
Ensuite bathroom
Wheelchair accessible
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:00 AM.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property offers 24-hour reception from Thursday to Saturdays.
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets: AUD 50.00 per pet (varies based on length of stay), plus a deposit of AUD 200.00 per stay
Maximum 2 pets
Pets cannot be left unattended
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.
No rollaway/extra beds available
No cots (infant beds) available
No lifts
Pets allowed in specific rooms only
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
Guests will receive an email with special check-in instructions
Staffed front desk
Smoke detector
Long-term renters welcome
Pets cannot be left unattended
Guest will receive an email before arrival 24 hours
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
gap period enforced between guest stays 72 hours
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are not cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property does not follow sanitisation practices of any association
Mobile key entry is not available
Fees
Guests will be asked to pay the following charges at the property:
Cash Breakage deposit: AUD 200 per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for continental breakfast: approximately AUD 12.50 per person
Pet deposit: AUD 200.00 per stay
Pet fee: AUD 50.00 per pet (varies based on length of stay)
Service animals are exempt from fees
Early check-in fee: AUD 50 (subject to availability)
Late check-out fee: AUD 50 (subject to availability)
Housekeeping is available for an additional fee
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Sleep Express Chullora
Sleep Express Motel
Sleep Express Motel Chullora
Sleep Express
Arena Hotel Motel
Arena Hotel Greenacre
Arena Hotel Motel Greenacre
You should know
Registered guests are the only ones allowed to be in guestrooms.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions
Arena Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, Arena Hotel has a free self car park.
No, Arena Hotel does not offer an airport shuttle service.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
