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3.9 out of 5

"The room was quite and really handy. I’ll be coming back again. An ice machine would be appreciated. " More

By a verified traveller on Mon 24 Feb 2020

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Hotel Description

Sydney Hotel CBD places you in the center of Sydney, steps from World Square Shopping Centre and within a short 5-minute stroll of Chinatown Night Market. Highlights at this hotel include free in-room WiFi.

Flat-screen TVs, coffee/tea makers, and safes are featured in all 77 rooms. Nice touches to enhance your stay include rainfall showerheads and slippers, while pillowtop beds invite a good night's rest. Additionally, minibars, hair dryers, and phones are available.

This smoke-free hotel offers free WiFi in public areas, express check-out, and tour/ticket assistance. Additionally, you'll find a coffee shop/café, luggage storage, and an elevator. Continental breakfast is available on weekdays between 8:30 AM and 10:30 AM and on weekends between 9:00 AM and 11:30 AM. There's also the convenience of airport drop-off service.

Sights within a 10-minute walk of this 3.5-star Sydney Central Business District hotel include Sydney Town Hall and Capitol Theatre.

Premium Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
NZ$81* Per night/room 26 Oct. - 27 Oct.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Room, City View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Queen Room (No Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Queen Room (Weekly Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Room (1 Queen and 1 Single Bed)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Sydney Hotel CBD ratings based on 216 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sydney Hotel CBD

Everyone (166) Couples (11) Business (6) Students (1) Family (11) Other (1)
5 out of 5

Posted by on 8 Mar. 2020

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Comment from Hotel Management

8 Mar. 2020 by Selsa

Dear Guest, It is great to hear that you had a fantastic stay with us! Thank you for taking the time to review our hotel! We will see you soon at our hotel again! Kind regards, Selsa & the Team

4 out of 5

Posted by on 27 Feb. 2020

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Comment from Hotel Management

28 Feb. 2020 by Anson

Dear Valued Guest, Thank you for letting us know your experience with Sydney Hotel CBD by submitting this review and we do hope that you had a wonderful stay. We look forward to having a chance to welcome you back again. Warm regards, Sydney Hotel CBD

1 out of 5
The room was to tiny to accommodate 4 adults. There was 1 chair and no place to sit other than on the beds. The worst part was that the smell of the room was disgusting. It smelt like wet dog, just terrible. There was mould all through the shower. When we spoke to the staff they said we were wrong and there was no smell. Terrible service and terrible hotel.

Posted by , from South Coast NSW on 25 Feb. 2020

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Comment from Hotel Management

1 Mar. 2020 by Selsa

Dear Mary, Thank you for sending us your feedback, we truly appreciate it. I am sorry that the room size did not quite meet your expectations, please allow me to express my sincerest apologies. Being a heritage-listed building, there are certain development limits that we need to adhere to. Please be kindly advised our staff has inspected the room and found the smell was from the air freshener. Thanks again and we do hope to see you again. Cheers, Sydney Hotel CBD

4 out of 5
The room was quite and really handy. I’ll be coming back again. An ice machine would be appreciated.

Posted by , from Canberra on 24 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Anson

Dear Pam, Thank you for letting us know your experience with Sydney Hotel CBD by submitting this excellent review and we are thrilled to know that you had a wonderful stay. We look forward to welcoming you back again soon. Warm regards, Sydney Hotel CBD

4 out of 5
It is well located near restaurants and bars, and Darling Harbour. While the room was extremely small it was nonetheless comfortable for one person - definitely not suitable to two.

Posted by , from Perth on 18 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Anson

Dear Alf, Thank you for letting us know your experience with Sydney Hotel CBD by submitting this review and we do hope that you had a wonderful stay. We haven't got generous space in the room due to the historic building structure, but we do try our very hardest to give guests a decent place to stay with a great service. We look forward to having a chance to welcome you back again. Warm regards, Sydney Hotel CBD

5 out of 5
Good location, friendly staff and a good price. The rooms are small, but just what we needed.

Posted by on 17 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Anson

Dear Valued Guest, Thank you for letting us know your experience with Sydney Hotel CBD by submitting this review and we do hope that you had a wonderful stay. We haven't got generous space in the room due to the historic building structure, but we do try our very hardest to give guests a decent place to stay with a great service. We look forward to having a chance to welcome you back again. Warm regards, Sydney Hotel CBD

5 out of 5
Staff were very friendly and helpful. Location was ideal, right in the heart of the CBD. Room was very quiet, clean and lovely to be in.

Posted by on 7 Feb. 2020

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Comment from Hotel Management

7 Feb. 2020 by Anson

Dear Guest, Thank you for letting us know your experience with Sydney Hotel CBD by submitting this excellent review and we are thrilled to know that you had a wonderful stay. We look forward to welcoming you back again soon. Warm regards, Sydney Hotel CBD

4 out of 5

Posted by on 1 Feb. 2020

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Comment from Hotel Management

1 Feb. 2020 by Anson

Dear Guest, Thank you for letting us know your experience with Sydney Hotel CBD by submitting this review and we do hope that you had a wonderful stay. We look forward to having a chance to welcome you back again. Warm regards, Sydney Hotel CBD

4 out of 5
I loved the location. I was upset about their refund policy missing our first night stay due to bushfires.

Posted by on 29 Dec. 2019

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Comment from Hotel Management

30 Dec. 2019 by Shawn

Thank you for letting us know your experience with Sydney Hotel CBD by submitting this valuable feedback. First of all, we are pleased to know that you had a pleasant stay with us and enjoyed convenient hotel location. Secondly, I would like to apologize for the service weren't up to the standard you've come to expect from us. Please note that we take extreme pride in keeping our property up to the highest of standards, but clearly, we had a lapse during your time with us. Again thank you for your feedback and staying with us I do encourage you to visit us again and experience the Sydney Hotel CBD service as we know we can go extra mile and redefine your impression.

5 out of 5

Posted by on 13 Dec. 2019

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Comment from Hotel Management

16 Dec. 2019 by Fay

Dear guest, Thank you for letting us know your experience with Sydney Hotel CBD by submitting this excellent review and we are thrilled to know that you had a wonderful stay. We are delighted to know that you had a great time and enjoyed your stay with us. We look forward to welcoming you back again soon. Warm regards,

Property Features

There's a coffee shop/café on site. Public spaces have free WiFi. A shuttle from the hotel to the airport at scheduled times is available for a fee. Sydney Hotel CBD also features tour/ticket assistance, express check-out, and an elevator. This 3.5-star Sydney hotel is smoke free.

  • 77 guestrooms or units
  • Coffee shop
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Kingsford Smith Intl. Airport (SYD) (17.1 km / 10.6 mi)
  • Train station: Sydney Central Station (1.4 km / 0.9 mi)
  • Metro station: Town Hall Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport drop-off

Room Amenities

Sydney Hotel CBD offers 77 air-conditioned accommodations with minibars and safes. Beds feature pillowtop mattresses. Flat-screen televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Pillowtop beds
  • Minibar
  • Flat-screen television
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 8:30 AM to 10:30 AM and on weekends from 9:00 AM to 11:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 2:00 AM

Special check-in instructions:

The front desk is open daily from 6:30 AM - 11:30 PM. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 6:30 AM - 11:30 PM.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Sydney Hotel CBD

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities.Contactless check-out is available.Enhanced food service safety measures are in place.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals not allowed
  • UnionPay
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 15 for adults, AUD 10 and AUD 15 for children (approximately)
  • Airport shuttle fee: AUD 18 per person
  • Airport shuttle fee per child: AUD 10 (from 3 to 10 years old)
  • Nearby parking fee: AUD 35 per day
  • Late check-in fee: AUD 30 for check-in between 11:00 PM and 7:00 AM
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sydney Hotel CBD
  • Hotel CBD
  • Sydney CBD
  • Sydney Hotel CBD Hotel
  • Sydney Hotel CBD Sydney
  • Sydney Hotel CBD Hotel Sydney

You should know

  • Sydney Hotel CBD offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.