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4.1 out of 5

"Room nice. Parking easy enough to find. Price of room very good. " More

By a verified traveller on Sun 10 Mar 2024

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Hotel Description

Quest Henderson puts you in the center of Auckland, 1 km (0.6 mi) from Waitakere Hospital and 2.6 km (1.6 mi) from Trusts Stadium. Highlights at this hotel include in-room kitchens, washers/dryers, and LCD TVs.

This hotel offers free WiFi in public areas, a business center, and concierge services. Additionally, you'll find laundry facilities, express check-in, and express check-out. Continental breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 8:00 AM and 11:00 AM. There's also the convenience of self parking.

Places within a 15-minute drive of this 4-star Henderson hotel include Babich Wines and Auckland Zoo.

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$160* Per night/room 25 Mar. - 26 Mar.

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Apartment, One Bedroom, Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Studio Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Quest Henderson ratings based on 175 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Henderson

Everyone (105) Couples (42) Business (1) Family (29)
3 out of 5
Room nice. Parking easy enough to find. Price of room very good.

Posted by on 10 Mar. 2024

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5 out of 5
I really like the cleanliness and also the location. Safe etc I really enjoy my time staying at the hotel to be honest. Cant wait to come back on my next trip

Posted by on 29 Jan. 2024

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3 out of 5
It was convenient and close to dining options. The TV did not have enough viewing options. 8 out of 10.

Posted by on 27 Nov. 2023

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1 out of 5
The property had emergency housing guests fighting with 'exes', doors kicked in and plants ripped out of planter boxes. Not a particularly secure feeling and certainly NOT what I was expecting. WOTIF should not be promoting this property without full disclosure

Posted by on 25 May 2023

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Comment from Hotel Management

26 May 2023 by Nick

Hi James. Your review is not a common occurance, we are sorry you felt this way.In regards to the profile of the hotel, we supporting the local community with Housing. We are accommodating those whos houses have been damaged from the flooding in late January and early February, like many hotels in Auckland these days. As you can imagine these displaced guests are suffering from the stress of their circumstances. However this does not excuse them from any disturbance they caused. I trust that this helps present a different picture. We wish you well in your travels.

4 out of 5
Location was excellent for a hospital visit early on Monday. Safe and secure and clean, well equipped room. My only gripes were the open window has a broken window catch which made it hard to close and the wifi was really spotty in the room so I could not work there at all, other than that I would recommend it.

Posted by on 20 Mar. 2023

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4 out of 5
The property was reasonably priced and convenient. The staff were very obliging.

Posted by on 18 Mar. 2023

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4 out of 5

Posted by on 6 Mar. 2023

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5 out of 5
The staff were helpful and made every effort to provide us wheelchair friendly parking etc

Posted by on 3 Mar. 2023

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3 out of 5
Disappointing for Quest standards. Not worth the cost.

Posted by on 23 Nov. 2022

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1 out of 5
Would not stay again. Overcharge room rate, and is not a safe/friendly area.

Posted by on 20 Sep. 2022

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Comment from Hotel Management

13 Oct. 2022 by Manager

Hello Trevor, thank you for taking the time to provide us with some feedback about your experience at the hotel. We continue to review feedback and act on all aspects which provide us an opportunity to have a positive effect on the next guests experience.

Property Features

Public spaces have free WiFi. There's an onsite business center. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at Quest Henderson. Limited parking is available for a fee and is offered on a first-come, first-served basis. You'll have access to the health club at a partner property. Smoking is allowed in designated areas at this 4-star Auckland hotel.

  • 1 building
  • 39 guestrooms or units
  • 4 levels
  • Built in 2010
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Henderson Station (1 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Henderson offers 39 accommodations with iPod docking stations and washers/dryers. These individually decorated and furnished accommodations include desks. Beds feature Select Comfort mattresses. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. 32-inch LCD televisions come with premium digital channels, DVD players, and pay movies. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Select Comfort beds
  • IPod dock
  • HD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 8:00 AM to 11:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 7:00 PM
  • Saturday - Sunday: 8:00 AM - 5:00 PM
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving outside of regular check-in hours can use the exterior intercom for check-in assistance and key retrieval instructions.

This property's front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 7:00 PM
  • Saturday - Sunday: 8:00 AM - 5:00 PM
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for NZD 45 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash.

The property is professionally cleaned.

  • Children stay free
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Children stay free - maximum age 2
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 500 per stay
  • Breakage deposit: NZD 200 per stay

We've listed all charges provided to us by the property.

Guests requesting to split the king bed in the 1-Bedroom Apartment, 2 Bedroom-Apartment and the Studio will be charged an additional fee of NZD 10 per night.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 12 for adults and NZD 12 for children
  • Fee for in-room wireless internet: NZD 5 per day (4-device limit, rates may vary)
  • Self parking fee: NZD 12.50 per night (in/out privileges)
  • Late check-out fee: NZD 65 (subject to availability)
  • Rollaway bed fee: NZD 45 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Apartment Henderson
  • Quest Henderson
  • Quest Henderson Apartment
  • Quest Henderson Auckland
  • Quest Henderson Hotel
  • Quest Henderson Auckland
  • Quest Henderson Hotel Auckland

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.