4.7 out of 5

"Stayed in luxury for 1 night. Close to $700 once all the bills added up but worth every cent " More

By a verified traveller on Thu 06 Sep 2018

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Hotel Description

A luxury stay in the heart of Auckland awaits you at SkyCity Grand Hotel. Within steps you'll find Sky Tower and SkyCity Casino. Highlights at this hotel include 15 restaurants, 3 bars/lounges and a full-service spa.

Plasma TVs with satellite channels are featured in all 312 rooms, and you can enjoy free WiFi, in-room childcare and coffee/tea makers. Pillow menus welcome you to a good night's rest, and other nice touches include bathrobes and free toiletries. 24-hour room service, free newspapers and in-room massages are also available.

A day of pampering at East Day Spa can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the spa tub. The buffet restaurant, Gusto, serves Italian cuisine and is open for breakfast, lunch and dinner. Enjoy the indoor swimming pool, fitness centre and sauna. A 24-hour business centre, a meeting room and limo/town car service are among the business amenities offered. Other amenities include a casino, free WiFi in public areas and a snack bar/deli. Each morning full breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Places within a 15-minute walk of this 5-star Auckland Central Business District hotel include Auckland Ferry Terminal and University of Auckland.

Grand Accessible King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$185 per night

Grand Deluxe Harbour View King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Harbour View King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

SkyCity Grand Hotel ratings based on 993 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for SkyCity Grand Hotel

Everyone (506) Couples (424) Business (6) Family (47)
5 out of 5
This was a great place to stay with our kids, best location to all restaurants, shops and tourist destinations. Great to be able to walk everywhere! Food was wonderful for both kids and adults. Gym, pool and spa facilities are fantastic. Service was efficient and helpful.

Posted by on 16 Jul. 2019

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4 out of 5

Posted by on 14 Jul. 2019

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5 out of 5
It was a really good experience. The facilities were amazing and so was the location

Posted by on 10 Jul. 2019

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5 out of 5
Some of the wood work is a lite tired but in all the standard was very good and the bed super comfortable

Posted by on 9 Jul. 2019

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5 out of 5
We made a booking for dinner a month prior to our to our stay. That didn't exist. We tried to buy a coffee from the cafe down stiars and got ignored. We wanted tips for shopping we weren't really provided with advise from concierge. We loved the room and reception staff were great.

Posted by , from Albury on 7 Jul. 2019

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Comment from Hotel Management

14 Jul. 2019 by Alison Borland - Guest Relations Executive

Whilst I am delighted you enjoyed your room and the service received by our Front of House team, I am disappointed to hear of the inconveniences you encountered. This will be shared immediately with the team and my apologies to you.

3 out of 5
Great location and helpful staff. Overpriced and the Restaurant was dark and expensive

Posted by on 3 Jul. 2019

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Comment from Hotel Management

3 Jul. 2019 by Alison Borland - Guest Relations Executive

Thank you for for your feedback, it is appreciated and has been passed onto the teams to review

4 out of 5

Posted by on 1 Jul. 2019

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Comment from Hotel Management

3 Jul. 2019 by Alison Borland - Guest Relations Executive

Thank you for your positive review

5 out of 5
Overall it is a lovely hotel in a great location surrounded by a great range of restaurants

Posted by on 29 Jun. 2019

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Comment from Hotel Management

30 Jun. 2019 by Alison Borland - Guest Relations Executive

Many thanks, we are pleased you enjoyed your time with us

5 out of 5
Central location for the purpose of our stay in Auckland

Posted by on 29 Jun. 2019

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Comment from Hotel Management

30 Jun. 2019 by Alison Borland - Guest Relations Executive

We are ideally located and pleased you enjoyed your time with us.

5 out of 5
The property location was great, the room was nice, although starting to look a little dated. Our air conditioning was incredibly loud and at first, very hot, then very cold; so was difficult to get comfortable. Not a great nights sleep; but would still return.

Posted by , from Whangamata on 23 Jun. 2019

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Comment from Hotel Management

23 Jun. 2019 by Alison Borland - Guest Relations Executive

Thank you for commenting on your stay. Whilst we did not quite meet your expectations, we are pleased to hear that you would return and we do hope to welcome you back again soon.

About the SkyCity Grand Hotel

Location 90 Federal Street, Auckland, 1010

Property Features

SkyCity Grand Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There are 15 restaurants and 4 coffee shops/cafés, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. A 24-hour business centre, a limo/town car service, and a meeting room are available. A casino, a fitness centre, and spa services are also featured at the luxury SkyCity Grand Hotel. Parking is available for a fee. This 5-star Auckland hotel is smoke free.

  • 312 guestrooms or units
  • 15 levels
  • 15 dining venues
  • 3 bars or lounges
  • 4 coffee shops
  • Built in 2004
  • Casino
  • Dining venue
  • Deli
  • Childcare (surcharge)
  • Business centre (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (27 km / 16.8 mi)
  • Train station: Auckland Britomart Station (1.1 km / 0.7 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

SkyCity Grand Hotel offers 312 forms of air-conditioned accommodation with laptop-compatible safes and free newspapers. A pillow menu is available. Plasma televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower, a complimentary bathrobe, complimentary toiletries and a hairdryer. This Auckland hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.

Gusto – This buffet restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner.

TheGrill by Sean Connolly – This restaurant serves lunch and dinner.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 12
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Massages

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

Group Booking Policy: For bookings of 4 rooms or more, this property charges a deposit equal to the entire stay, due at time of reservation confirmation. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per day.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Union Pay
  • 24-hour check-in
  • Cash Deposit Required

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 35 for adults and NZD 17.5 for children (approximately)
  • Self-parking fee: NZD 35 per night
  • Valet parking fee: NZD 55.00 per night
  • Rollaway bed fee: NZD 60.0 per day
  • On-site credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Skycity
  • Grand Skycity
  • Grand Skycity Hotel
  • Hotel Skycity
  • Skycity Grand
  • Skycity Grand Auckland
  • Skycity Grand Hotel
  • Skycity Grand Hotel Auckland
  • Skycity Hotel
  • Skycity Hotel Grand
  • Skycity Grand Auckland
  • SKYCITY Grand Hotel Auckland, New Zealand
  • Hotel Skycity Grand
  • SKYCITY Grand Hotel Auckland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 5 stars.

Official New Zealand Rating provided by Qualmark®

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.