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4.5 out of 5

"Public areas nice, rooms dating and maintenance not up to date. Poor room sound insulation " More

By a verified traveller on Sat 07 Nov 2020

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Hotel Description

A luxury stay in the heart of Auckland awaits you at The Grand by SkyCity. Within steps you'll find Sky Tower and SkyCity Casino. Highlights at this hotel include 15 restaurants, 3 bars/lounges, and a full-service spa.

You can enjoy plasma TVs with satellite channels, and all 312 rooms feature free WiFi, in-room childcare, and coffee/tea makers. Nice touches to enhance your stay include bathrobes and free toiletries, while pillow menus invite a good night's rest. 24-hour room service, free newspapers, and in-room massages are also available.

A relaxing visit to East Day Spa can include deep-tissue massages, hot stone massages, and aromatherapy along with access to the spa tub and steam room. The restaurant, Gusto at The Grand, serves Italian cuisine and is open for breakfast, lunch, and dinner. Enjoy the indoor swimming pool, fitness center, and sauna. A 24-hour business center, a meeting room, and limo/town car service are among the business amenities offered. Plus you'll find a casino, free WiFi in public areas, and a snack bar/deli. Full breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Places within a 15-minute walk of this 5-star Auckland Central Business District hotel include Auckland Ferry Terminal and University of Auckland.

Grand King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$241* Per night/room 6 Dec. - 7 Dec.

Grand Accessible King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Deluxe Harbour View King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room, Connecting Rooms (Grand King + Grand Twin)

Bed Count 1 King Bed Maximum Occupancy 7 Max

Grand King Room (including Sky Tower admission)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Harbour View King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Grand by SkyCity ratings based on 183 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Grand by SkyCity

Everyone (116) Couples (35) Family (15)
3 out of 5
Public areas nice, rooms dating and maintenance not up to date. Poor room sound insulation

Posted by on 7 Nov. 2020

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Comment from Hotel Management

17 Nov. 2020 by Ruth Ruddock - Guest Relations Executive

Thank you for taking the time to share your review, we appreciate your feedback and we hope to welcome you back to The Grand again soon.

4 out of 5
It was refreshing - clean Great services and veiw nice to have warm water

Posted by , from Wgtn on 27 Oct. 2020

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Comment from Hotel Management

28 Oct. 2020 by Ruth Whitley - Guest Relations Executive

Thank you G for your feedback, we're delighted you enjoyed our wonderful room and hope to welcome you back to The Grand again soon

4 out of 5
Lovely, helpful staff and a gorgeous room. we even had a view of the sky tower from our bed!

Posted by , from Christchurch on 26 Oct. 2020

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Comment from Hotel Management

28 Oct. 2020 by Ruth Whitley - Guest Relations Executive

Thank you for your feedback Dawn, we hope to welcome you back to The Grand again soon!

5 out of 5
Great stay at the Grand. Loved the spa and pool. 😊

Posted by , from Auckland on 12 Oct. 2020

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Comment from Hotel Management

16 Nov. 2020 by Ruth Ruddock - Guest Relations Executive

Thank you for your feedback Viv, we're delighted you enjoyed your time with us here at The Grand and we hope to welcome you back in the future.

5 out of 5
Great location, clean, quite and super friendly staff

Posted by , from Wellington on 11 Oct. 2020

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Comment from Hotel Management

16 Nov. 2020 by Ruth Ruddock - Guest Relations Executive

Thank you for your feedback Tony, we're delighted you enjoyed your stay and we look forward to welcoming you back to The Grand in the future.

2 out of 5
I think the hotel has lost its vibe. Quite dated rooms. In a small room it had 4 different types of flooring. Movies are expensive when you get them for free on netflix at home. Just had no oompf.

Posted by , from Auckland on 8 Oct. 2020

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Comment from Hotel Management

16 Nov. 2020 by Ruth Ruddock - Guest Relations Executive

Thank you for your feedback and our apologies that we did not meet your expectations, I do hope we are able to welcome you back to The Grand in the future for a stay more reflective of our high standards.

5 out of 5
Beautiful rooms, clean, great location, great eateries

Posted by , from Wellington on 3 Oct. 2020

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Comment from Hotel Management

6 Oct. 2020 by Ruth Whitley - Guest Relations Executive

Thank you for taking the time to share your review, Aimee. We're delighted you enjoyed your stay and hope to welcome you back to The Grand again soon.

5 out of 5

Posted by on 1 Oct. 2020

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Comment from Hotel Management

2 Oct. 2020 by Ruth Whitley - Guest Relations Executive

Thank you for your 5/5 your review. We're delighted you had an enjoyable stay and hope to welcome you back to The Grand again soon.

4 out of 5
Kudos to Housekeeping they were amazing keeping my room clean😀!

Posted by , from SYDNEY AUSTRALIA on 7 Sep. 2020

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Comment from Hotel Management

8 Sep. 2020 by Ruth Whitley - Guest Relations Executive

Thank you Geraldine, I look forward to sharing your comments with out housekeeping team.

5 out of 5
Cleanliness is priority and was more than lmpressed. Staff, amenities, location, view. Can’t wait to go back. Thank you Skycity Grand Hotel.

Posted by , from Hamilton, NZ on 7 Sep. 2020

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Comment from Hotel Management

8 Sep. 2020 by Ruth Whitley - Guest Relations Executive

Thank you for the 5 out of 5 rating Rex, we're so pleased you had a great stay and I look forward to sharing your comments with our team, who are working so hard to provide a clean and beautiful environment.

About the The Grand by SkyCity

Location 90 Federal Street, Auckland, 1010

Property Features

The Grand by SkyCity offers its guests a full-service spa, an indoor pool, and a sauna. There are 15 restaurants and 4 coffee shops/cafés, as well as a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. A 24-hour business center, a meeting room, and limo/town car service are available. A casino, a fitness center, and spa services are also featured at the luxury The Grand by SkyCity. Parking is available for a fee. This 5-star Auckland hotel is smoke free.

  • 312 guestrooms or units
  • 15 levels
  • 15 dining venues
  • 3 bars or lounges
  • 4 coffee shops
  • Built in 2004
  • Casino
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Auckland Intl. Airport (AKL) (27.4 km / 17 mi)
  • Train station: Auckland Britomart Station (1.3 km / 0.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Grand by SkyCity offers 312 accommodations with laptop-compatible safes and complimentary newspapers. A pillow menu is available. Plasma televisions come with premium satellite channels and pay movies. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Gusto at The Grand - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.

The Grill - This restaurant serves lunch and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 12
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-out is available.

  • Parking height restrictions apply
  • Cash Deposit Required
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 35 for adults and NZD 17.5 for children (approximately)
  • Self parking fee: NZD 35 per night
  • Valet parking fee: NZD 55.00 per night
  • Rollaway bed fee: NZD 60.0 per day
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Skycity
  • Grand Skycity
  • Grand Skycity Hotel
  • Hotel Skycity
  • Skycity Grand
  • Skycity Grand Auckland
  • Skycity Grand Hotel
  • Skycity Grand Hotel Auckland
  • Skycity Hotel
  • Skycity Hotel Grand
  • Skycity Grand Auckland
  • SKYCITY Grand Hotel Auckland, New Zealand
  • Hotel Skycity Grand
  • SKYCITY Grand Hotel Auckland
  • SkyCity Grand Hotel
  • The Grand by SkyCity Hotel
  • The Grand by SkyCity Auckland
  • The Grand by SkyCity Hotel Auckland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

This Hotel property is rated 5 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.