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4.4 out of 5

"NO restaurant but they offer breakfast... at a restaurant next ddo that doesnt open untul 7.30? restricted parking, if your not there early enough you ... " More

By a verified traveller on Fri 17 Jun 2022

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Hotel Description

The Sebel Auckland Viaduct Harbour puts you in the heart of Auckland, within just a 10-minute stroll of La Cigale Market at Britomart and Auckland Ferry Terminal. Highlights at this aparthotel include in-room kitchens, washers/dryers, and LCD TVs.

Each apartment features satellite TV, a coffee/tea maker, and free newspapers. A kitchen comes with a refrigerator, a microwave, and a stovetop, making in-room dining convenient, and the minibar provides refreshments. Nice touches to enhance your stay include bathrobes, slippers, and free toiletries. In-room massages, a safe, and a hair dryer are also available.

This business-friendly aparthotel offers free WiFi in public areas, a 24-hour front desk, and express check-in. Other amenities include laundry facilities, express check-out, and dry cleaning/laundry services. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 8:00 AM and noon. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4-star Auckland Central Business District aparthotel include Viaduct Harbour and ANZ Viaduct Events Centre.

Studio, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
NZ$208* Per night/room 10 Jul. - 11 Jul.

Deluxe Suite, 1 Bedroom, View (Marina)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Marina View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

The Sebel Auckland Viaduct Harbour ratings based on 473 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Sebel Auckland Viaduct Harbour

Everyone (201) Couples (236) Business (3) Family (33) Other (1)
3 out of 5
NO restaurant but they offer breakfast... at a restaurant next ddo that doesnt open untul 7.30? restricted parking, if your not there early enough you are told to park over teh road.

Posted by on 17 Jun. 2022

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1 out of 5
Was so noisy had to change rooms and was still noisy.

Posted by on 10 Jun. 2022

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5 out of 5
Very easy

Posted by on 4 Jun. 2022

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Comment from Hotel Management

10 Jun. 2022 by Pawanesh

Kia Ora Kirsty, Thank you for sharing a review of your recent experience at our hotel. Our team here at Sebel Auckland Viaduct Harbour is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pawanesh Madhwani Assistant Manager Sebel Auckland Viaduct Harbour

4 out of 5
We had a room over looking the viaduct. The views were nice but it also means its a bit noisier at night and maybe even the morning. Very nice staff, very helpful.

Posted by on 30 May 2022

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Comment from Hotel Management

3 Jun. 2022 by Pawanesh

Dear Rodney, Thank you for taking the time to share your experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since we are centrally located at the Viaduct Harbour surrounded by the best restaurants and bars, we unfortunately do receive some excessive noise from them on the weekends. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pawanesh Madhwani Assistant Manager Sebel Auckland Viaduct Harbour

1 out of 5
Noise around the hotel was shocking. Nightclub, traffic, people on the street. So bad that after no sleep we checked out at 2am and went home. Will never stay their again nor could we recommend it to anyone else.

Posted by on 12 May 2022

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Comment from Hotel Management

21 May 2022 by Pawanesh

Dear Phil, Thank you for sharing your feedback. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Since we are centrally located at the Viaduct Harbour surrounded by the best restaurants and bars, we unfortunately do receive some excessive noise from them on the weekends. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pawanesh Madhwani Assistant Manager Sebel Auckland Viaduct Harbour

5 out of 5
Great location!! In the middle of the Viaduct Basin!! Would stay again!!

Posted by on 30 Jan. 2022

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Comment from Hotel Management

2 Feb. 2022 by Edith

Hi Gunter, We are glad that you had a great stay with us and found our hotel is conveniently located. Thank you for spending the time to share your positive experience with us. We really appreciate your feedback and cannot wait to have you back in the near future! Warm Regards, Edith Singgih Room Division Manager The Sebel Auckland Viaduct Harbour

5 out of 5
Great location. Friendly Helpful staff

Posted by on 23 Jan. 2022

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Comment from Hotel Management

25 Jan. 2022 by Edith

Dear Jacqui, We are flattered by your positive feedback of our hotel. It is always a pleasure to hear that you were satisfied with our friendly and helpful service. Thank you again for taking the time to share your experience with us. We hope to see you again very soon. Kind Regards, Edith Singgih Room Division Manager The Sebel Auckland Viaduct Harbour

5 out of 5
We loved its location to downtown Auckland.

Posted by on 11 Jan. 2022

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Comment from Hotel Management

12 Jan. 2022 by Edith

Dear Raewyn, It is really great to hear that you enjoyed your stay with us. Thank you for sharing your positive comments about our hotel. We are all look forward to welcoming you back in the near future. Warm Regards, Edith Singgih Room Division Manager Sebel Auckland Viaduct Harbour

4 out of 5
Clean and tidy bed to small

Posted by on 12 Dec. 2021

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Comment from Hotel Management

30 Dec. 2021 by Edith Singgih

Hi Michael, I am glad you had an enjoyable stay with us. Thank you again for sharing your experience, and we look forward to welcoming you back on your next visit to Auckland. Kia Kaha, stay safe. Warm Regards, Edith Singgih, Room Division Manager.

5 out of 5
It was in a fantastic location if you are wanting to be at the Viaduct. Our the door and you are there amongst it all.

Posted by on 18 Apr. 2021

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About the The Sebel Auckland Viaduct Harbour

Location 85-89 Custom St West, Auckland, 1001

Property Features

The Sebel Auckland Viaduct Harbour offers its guests complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Public spaces have free WiFi. The eco-friendly The Sebel Auckland Viaduct Harbour also features express check-in, express check-out, and discounted use of a nearby fitness facility. For a fee, parking is available. You'll have access to the indoor pool and health club at a partner property. This 4-star Auckland aparthotel is smoke free.

  • 116 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Auckland Britomart Station (1.2 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Sebel Auckland Viaduct Harbour offers 116 air-conditioned accommodations with washers/dryers and minibars. Accommodations at this 4-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. LCD televisions come with satellite channels. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • In-room kitchen
  • Washer and dryer
  • Minibar
  • LCD television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 8:00 AM to noon.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 58.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • No cots (infant beds) available
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: NZD 30 per person (approximately)
  • Self parking fee: NZD 38 per day
  • Rollaway bed fee: NZD 58.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Sebel
  • Auckland Sebel Suites
  • Sebel
  • Sebel Auckland
  • Sebel Suites
  • Sebel Suites Auckland
  • Sebel Suites Hotel
  • Sebel Suites Hotel Auckland
  • Sebel Auckland Viaduct Harbour Hotel
  • Sebel Viaduct Harbour Hotel
  • Sebel Auckland Viaduct Harbour
  • Sebel Viaduct Harbour
  • Sebel Suites Auckland Hotel Auckland Central
  • Sebel Hotel Auckland
  • Auckland Sebel Hotel
  • The Sebel Auckland Viaduct Harbour New Zealand
  • Sebel Auckland Viaduct Harbour Apartment
  • Sebel Viaduct Harbour Apartment
  • The Sebel Suites Auckland
  • The Sebel Auckland Viaduct Harbour Auckland
  • The Sebel Auckland Viaduct Harbour Aparthotel
  • The Sebel Auckland Viaduct Harbour Aparthotel Auckland

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Apartment property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.