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4.6 out of 5

"Loved it. Beautiful room, loved the indoor/outdoor kitchen dining area. Loved the spa. Perfect location! " More

By a verified traveller on Sun 05 Nov 2023

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Hotel Description

At The Reef Retreat, you'll be 1 km (0.6 mi) from Palm Cove Beach and 11.9 km (7.4 mi) from Skyrail Rainforest Cableway. Highlights at this aparthotel include in-room free WiFi, balconies, and LCD TVs.

Each apartment features cable TV, a DVD player, and a coffee/tea maker. In-room dining is easy with amenities like a refrigerator, a microwave, and a stovetop. A ceiling fan, a hair dryer, and an iron/ironing board are also available. Weekly housekeeping is available.

Enjoy the outdoor swimming pool, spa tub, and pool loungers. Added amenities include free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Palm Cove aparthotel, you'll be 12.2 km (7.6 mi) from James Cook University and 30.1 km (18.7 mi) from Wildlife Sanctuaries & Zoos.

Standard Studio Suite (Spa)

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$383* Per night/room 23 Apr. - 24 Apr.

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Suite (Spa)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 6 Max

Studio Standard Spa Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Reef Retreat ratings based on 148 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Reef Retreat

Everyone (67) Couples (58) Family (19)
4 out of 5
Lovely beach walks

Posted by on 7 Dec. 2023

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Comment from Hotel Management

7 Dec. 2023 by Joanne

Thanks

5 out of 5
Loved it. Beautiful room, loved the indoor/outdoor kitchen dining area. Loved the spa. Perfect location!

Posted by on 5 Nov. 2023

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Comment from Hotel Management

6 Nov. 2023 by Joanne

Thanks Jonothon, we are pleased that you enjoyed the stay in Palm Cove the the room and amenities that we had to offer for your star. We are glad that you had a safe journey home and look forward to welcoming you again!

5 out of 5
Great relaxed atmosphere - everything we needed was on hand.

Posted by on 15 Oct. 2023

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Comment from Hotel Management

15 Oct. 2023 by Joanne

Thanks IanWe are pleased that you enjoyed your stay!

5 out of 5

Posted by on 2 Oct. 2023

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Comment from Hotel Management

3 Oct. 2023 by Joanne

thanks

4 out of 5
Pleasant stay

Posted by on 20 Sep. 2023

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Comment from Hotel Management

20 Sep. 2023 by Joanne

Thanks

5 out of 5
Great outside garden and pool area to relax.

Posted by on 16 Sep. 2023

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Comment from Hotel Management

16 Sep. 2023 by Joanne

Thanks we are pleased that your stay was an enjoyable one

5 out of 5

Posted by on 11 Sep. 2023

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Comment from Hotel Management

1 Oct. 2023 by Joanne

Thanks

4 out of 5

Posted by on 10 Aug. 2023

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Comment from Hotel Management

11 Aug. 2023 by Joanne

thanks

3 out of 5
Convenient location. Dated decor, pool not cleaned.

Posted by on 29 Jul. 2023

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Comment from Hotel Management

29 Jul. 2023 by Joanne

Hello Prisha, we are sorry to hear your stay with us was only average and did not meet your expectations. The room you stayed in has recently been refurbished with new kitchen benchtops, and cupboards as has the bathroom with new vanity benchtop and new tiling around the bathtub and the hand basin. The entire room was repainted less than 2 months ago. The pool was not and is not dirty. As has been mentioned in many many review responses, the presence of leaves in and around the pool does not indicate that the water is dirty. As you must be aware from your stay the Reef Retreat is set amongst groves of Melaleuca trees. Leaves are constantly falling from the Melaleuca trees, and when it is windy or raining, as it was during your stay the leaves are like snow falling. Leaves in the pool are unavoidable. We clean them up once or twice per day, every day. Leaves in the water are not an indicator of how clean the water is or the quality of the water. The water itself is crystal clear, it is not dirty. If you require a leaf free experience then the Reef Retreat is not for you.

5 out of 5
Great location for people wanting to walk around shops and see what’s around

Posted by on 17 Jun. 2023

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Comment from Hotel Management

17 Jun. 2023 by Manager

WE are pleased that you enjoyed your stay and our facilities. We look forward to welcoming you back,Reef Retreat

Property Features

The Reef Retreat offers its guests an outdoor pool and a spa tub. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly The Reef Retreat. Self parking is free. This 4-star Cairns aparthotel is smoke free.

  • 32 guestrooms or units
  • 3 levels
  • Built in 1997
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

The Reef Retreat offers 32 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and coffee/tea makers. Rooms open to balconies or patios. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. This Cairns aparthotel provides complimentary wireless Internet access. LCD televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • Private balcony or patio
  • HD television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan

Nearby Activities

An outdoor pool and a spa tub are on site.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 PM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 5:30 PM
  • Saturday - Sunday: 9 AM - 2:00 PM
If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The Reef Retreat offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 5:30 PM
  • Saturday - Sunday: 9 AM - 2:00 PM
Guests arriving after 5:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.00 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve high chair. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. The property is professionally cleaned. Contactless check-out is available.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 27 per person (one-way)
  • Airport shuttle fee per child: AUD 14 (one-way), (from 4 to 11 years old)
  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 35.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Reef Retreat
  • Reef Retreat Hotel
  • Reef Retreat Hotel Palm Cove
  • Reef Retreat Palm Cove
  • The Reef Retreat Hotel Palm Cove
  • Reef Retreat Apartment Palm Cove
  • Reef Retreat Apartment
  • The Reef Retreat Palm Cove
  • The Reef Retreat Aparthotel
  • The Reef Retreat Aparthotel Palm Cove

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.