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Omni Los Angeles Hotel at California Plaza

Luxury hotel with free local area shuttle and 24-hour fitness centre

Where to?

Dates

November 2025

December 2025

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Spa
Room service
Pool
Bar

includes taxes & fees

27 Nov - 28 Nov

Explore the area

251 S Olive St, Los Angeles, CA, 90012

Place, Grand Central Market
‪2 min walk‬
Place, The Broad
‪2 min walk‬
Place, Walt Disney Concert Hall
‪3 min walk‬
Airport, Los Angeles, CA (LAX-Los Angeles Intl.)
‪19 min drive‬

Room options

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Accessible

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Premium bedding

Blackout curtains

Pillow-top bed

Private bathroom

36 sq m
Sleeps 3
1 King Bed

Club Room, 2 Queen Beds

Very good

Highlights

Air conditioning

Club Lounge

Free cots/infant beds

Mini-fridge

Premium bedding

Blackout curtains

Pillow-top bed

38 sq m
Sleeps 4
2 Queen Beds

Club Room, 1 King Bed, Accessible

Highlights

Air conditioning

Club Lounge

Free cots/infant beds

Mini-fridge

Premium bedding

Blackout curtains

Pillow-top bed

38 sq m
Sleeps 3
1 King Bed

Deluxe Room, 2 Double Beds, Accessible

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Premium bedding

Blackout curtains

Pillow-top bed

Private bathroom

36 sq m
Sleeps 4
2 Double Beds

Deluxe Room, 2 Double Beds, Accessible

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Premium bedding

Blackout curtains

Pillow-top bed

Private bathroom

36 sq m
Sleeps 4
2 Double Beds

Deluxe Suite, 1 King Bed

Wonderful

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Premium bedding

Blackout curtains

Pillow-top bed

Private bathroom

76 sq m
Sleeps 3
1 King Bed

Deluxe Room, 2 Queen Beds

Exceptional

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Premium bedding

Blackout curtains

Pillow-top bed

Private bathroom

36 sq m
Sleeps 4
2 Queen Beds

Room, 1 King Bed (Premier View)

Excellent

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Premium bedding

Blackout curtains

Pillow-top bed

Private bathroom

38 sq m
City view
Sleeps 3
1 King Bed

Room, 2 Queen Beds (Premier View)

Exceptional

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Premium bedding

Blackout curtains

Pillow-top bed

Private bathroom

38 sq m
City view
Sleeps 4
2 Queen Beds

Deluxe Room, 1 King Bed

Exceptional

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Premium bedding

Blackout curtains

Pillow-top bed

Private bathroom

36 sq m
Sleeps 3
1 King Bed

Club Room, 1 King Bed

Wonderful

Highlights

Air conditioning

Club Lounge

Free cots/infant beds

Mini-fridge

Premium bedding

Blackout curtains

Pillow-top bed

38 sq m
Sleeps 3
1 King Bed

Deluxe Double Room, 2 Double Beds

Wonderful

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Premium bedding

Blackout curtains

Pillow-top bed

Private bathroom

36 sq m
Sleeps 4
2 Double Beds

Premier Room, 1 King Bed

Wonderful

Highlights

Air conditioning

Free cots/infant beds

Mini-fridge

Premium bedding

Blackout curtains

Pillow-top bed

Private bathroom

38 sq m
Sleeps 3
1 King Bed

About the area

Los Angeles

A luxury stay in the heart of Los Angeles awaits you at Omni Los Angeles Hotel at California Plaza. Within a short 5-minute stroll, you'll find The Broad and Walt Disney Concert Hall. Highlights at this hotel include a restaurant, an outdoor swimming pool and a free area shuttle. .A day of pampering can include deep-tissue massages, Swedish massages and facials. The coffee shop, Stance Coffee Bar, is open for breakfast. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 24-hour gym and pool loungers. 20000 square feet (1858 square metres) of event facilities include 21 meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas and a coffee shop/cafe. Full breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also valet parking, along with the convenience of an area shuttle. .Places within a 30-minute walk of this 4.5-property class Downtown Los Angeles hotel include L.A. Live and Crypto.com Arena.

What's nearby

Walt Disney Concert Hall - 3 min walk - 0.3 km
Crypto.com Arena - 2 min drive - 1.9 km
L.A. Live - 2 min drive - 1.9 km
Los Angeles Convention Center - 2 min drive - 2.3 km
Dodger Stadium - 3 min drive - 2.6 km

Getting around

Grand Avenue Arts/Bunker Hill Station - 5 min walk
Los Angeles Cal State Station - 7 min drive
Los Angeles Intl. (LAX) - 38 min drive

Restaurants

‪Chipotle Mexican Grill - ‬3 min walk
‪Vespaio - ‬3 min walk
‪Subway - ‬4 min walk
‪Starbucks - ‬4 min walk
‪Lontra Coffee - ‬4 min walk

About this property

Omni Los Angeles Hotel at California Plaza

Luxury hotel with free local area shuttle and 24-hour fitness centre

Omni Los Angeles Hotel at California Plaza offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and 21 meeting rooms. Event space at this hotel measures 20000 square feet (1858 square metres) and includes conference space. Spa services, a terrace, and multilingual staff are also featured at the luxury Omni Los Angeles Hotel at California Plaza. A free area shuttle within 3 miles is available. Parking is available for a fee.

This 4.5-star Los Angeles hotel is smoke free.

453 guestrooms or units

17 levels

Conference rooms

20000 sq ft of conference space

1858 sq. m of conference space

Built in 1992

Poolside lounge chairs

Business facilities

Conference space

Breakfast available (surcharge)

Dry cleaning

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Terrace

Gift shop

Bellhop

Lift

No smoking on site

Bar or lounge

Coffee shop

Dining venue

Omni Los Angeles Hotel at California Plaza offers 453 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. Televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

This Los Angeles hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include microwaves.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages and facials.

Similar properties

Pool
Spa
Pet-friendly
Restaurant

includes taxes & fees

19 Nov - 20 Nov

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Free area shuttle up to 3 miles
Valet parking on site (USD 65 per day; includes in/out privileges)

Food and drink

Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 19 to 28 for adults and USD 19 to 28 for children
A bar/lounge
A coffee shop/cafe
A restaurant

Restaurants on site

Noe Restaurant & Bar
Stance Coffee Bar

Things to do

24-hour gym
Outdoor pool

Family friendly

Free area shuttle
In-room cot
Microwave on request
Mini-fridge
Outdoor pool

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

20,000 square feet of conference space
21 meeting rooms
Business centre

Outdoors

Firepit
Pool loungers
Terrace

Spa

2 treatment rooms
Deep-tissue massages
Facials
Prenatal massages
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Lift (91 centimetre wide door)
Thin carpet in room
Tile flooring in public areas
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible gym
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Wheelchair-accessible spa

17 floors
Ballroom
Banquet hall
Built in 1992
Reception hall
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Free cot
Pillowtop mattress
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

42-inch TV with premium cable channels
Pay films
Streaming services

Food and drink

Coffee/tea maker
Limited room service
Microwave on request
Mini-fridge

Air conditioning (climate-controlled)
Desk
Heating (climate-controlled)
Iron/ironing board
Laptop-compatible safe
Phone
Recycling

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets: USD 125 per pet, per stay
Only dogs and cats are allowed
Maximum 1 (weight limit: 25 lb per pet)
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 116 per night.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Breakage deposit: USD 100 per day
Destination fee: USD 40.67 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately USD 19.00 to 28.00 for adults and USD 19.00 to 28.00 for children
Valet parking fee: USD 65 per day (in/out privileges)
Pet fee: USD 125 per pet, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 116 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Omni Hotel Los Angeles California Plaza

Omni Los Angeles California Plaza

Omni Los Angeles Hotel California Plaza

Omni Los Angeles California Plaza

Hotel Omni Los Angeles Hotel at California Plaza Los Angeles

Los Angeles Omni Los Angeles Hotel at California Plaza Hotel

Hotel Omni Los Angeles Hotel at California Plaza

Omni Los Angeles Hotel at California Plaza Los Angeles

Omni Hotel

Omni

Omni Los Angeles Hotel at California Plaza Hotel

Omni Los Angeles Hotel at California Plaza Los Angeles

Omni Los Angeles Hotel at California Plaza Hotel Los Angeles

Frequently asked questions

What is the cancellation policy at Omni Los Angeles Hotel at California Plaza?

Omni Los Angeles Hotel at California Plaza offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Omni Los Angeles Hotel at California Plaza?

As of 14 Nov 2025, prices found for a 1-night stay for 2 adults at Omni Los Angeles Hotel at California Plaza on 27 Nov 2025 start from NZ$284.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Omni Los Angeles Hotel at California Plaza?

Yep, Omni Los Angeles Hotel at California Plaza has valet parking with in/out privileges for USD 65 per day.

Is there a spa on site at Omni Los Angeles Hotel at California Plaza?

There's no onsite spa, but this property does offer services like facials as well as deep-tissue massages.

Does Omni Los Angeles Hotel at California Plaza have a pool?

Omni Los Angeles Hotel at California Plaza has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Omni Los Angeles Hotel at California Plaza a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Omni Los Angeles Hotel at California Plaza.

Is Omni Los Angeles Hotel at California Plaza family-friendly?

You bet! With amenities such as a free local area shuttle and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Omni Los Angeles Hotel at California Plaza is a hit with families.

Does Omni Los Angeles Hotel at California Plaza serve breakfast?

Yeah, full breakfast is available weekdays from 6:30 AM to 10:30 AM and on weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Omni Los Angeles Hotel at California Plaza?

No, Omni Los Angeles Hotel at California Plaza does not offer an airport shuttle service.

Is there a bar or restaurant at Omni Los Angeles Hotel at California Plaza?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Omni Los Angeles Hotel at California Plaza?

Check-in begins at 4 PM. Check-out time is noon.

Omni Los Angeles Hotel at California Plaza Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

6/10 Okay

Timothy

15 Aug 2025

Disliked: Cleanliness

Stayed 1 night in Aug 2025

10/10 Excellent

Sergio

Travelled with group

15 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean hotel the vibe is very posh and just overall friendly 👍 would definitely stay here again

Stayed 1 night in Aug 2025

10/10 Excellent

Eileen

15 Aug 2025

Stayed 2 nights in Aug 2025

10/10 Excellent

Dawn

Travelled with partner

15 Aug 2025

Liked: Staff & service, amenities, property conditions & facilities

Staff extremely friendly n courteous. Room was comfortable and very clean. Bed was very comfortable. Will definitely have another staycation again. The use of the Town car was phenomenal

Stayed 1 night in Aug 2025

10/10 Excellent

Marlen

Travelled with family, Travelled with group

14 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property is fantastic, super friendly and courtious staff. Definitely a place to stay when in L.A.!

Stayed 5 nights in Jul 2025

10/10 Excellent

Ronald

Travelled with partner

14 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location to visit downtown Los Angeles. Easy access to the Angels Flight Railway

Stayed 1 night in Aug 2025

4/10 Poor

Corinne

Travelled with group

13 Aug 2025

Liked: Staff & service, amenities

Disliked: Property conditions & facilities

Got stuck in elevator 2x, toilet malfunctioned, em service had to come back to room becuz they didn’t bring extra plate, etc etc! Great bed n pillows!!! I was not impressed at all☹️

Stayed 1 night in Aug 2025

10/10 Excellent

Kristen

13 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Our family of four (parents and 9 and 12 children) spent four days at the Omni Los Angeles. We chose this hotel based on proximity to Dodgers Stadium as we were in a town for a couple of ball games. The

Stayed 4 nights in Aug 2025

10/10 Excellent

Linda, Orlando

Travelled with family

13 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

What a beautiful property! The courtesy car service was a game changer during KCON.

Stayed 4 nights in Jul 2025

10/10 Excellent

Michael

Travelled with family

12 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Aug 2025

8/10 Good

Jeffery Louis

12 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Aug 2025

6/10 Okay

yumiko

12 Aug 2025

Liked: Cleanliness, staff & service

カーテンは破けてるし、机の脇にあったランプは傾いてるし、ベッドは柔らかいし、全体的に古い印象。アップデートが必要なのでは、

Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

12 Aug 2025

Stayed 1 night in Jul 2025

10/10 Excellent

Karla

12 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel

Stayed 3 nights in Apr 2025

10/10 Excellent

Adeniyi

Travelled with partner

12 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the entire experience.

Stayed 1 night in Aug 2025

10/10 Excellent

Woo Chan

11 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Aug 2025

10/10 Excellent

Sven

11 Aug 2025

Stayed 1 night in Aug 2025

6/10 Okay

Sean

Business traveller

11 Aug 2025

Stayed 1 night in Jul 2025

10/10 Excellent

Sandra

Travelled with family

10 Aug 2025

Liked: Amenities

The hotel was great, they offered a free shuttle to the union station which we used to then catch the metro up to Dodgers stadium. Much more convenient than paying for parking at the stadium and dealing with that traffic as well. The service was great at the hotel and it was really clean. Will definitely recommend.

Stayed 1 night in Aug 2025

10/10 Excellent

Amy

10 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A great hotel and great stay! Staff were warm and welcoming. Location is incredible -- steps from the Broad Museum, MOCA, Disney Hall, Angel's Flight mini rail, Grand Central Market.

Stayed 1 night in Aug 2025

10/10 Excellent

Emmanuel

10 Aug 2025

Stayed 1 night in Jul 2025

8/10 Good

Nichool

9 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel was execlle

Stayed 3 nights in Jul 2025

8/10 Good

Robert

9 Aug 2025

Liked: Cleanliness

Stayed 1 night in Aug 2025

10/10 Excellent

Ana

Travelled with family, Travelled with family and small children

9 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I went through so many reviews from hotels in LA and I was so scared because most of them had horrifying reviews I was planning a trip with my family and my mother. Lastly I came across this hotel and didn’t see reviews like the other hotels and do not regret staying here!!!!! I had such a great experience at The Omni in LA! From the moment I arrived, the staff was warm, welcoming, and attentive. Check-in was quick and easy, and the lobby had such a clean, elegant feel. My room was spotless, spacious, and comfortable, with a bed that made it hard to want to get up in the morning. The location is perfect — close to so many great restaurants, attractions, and the arts district. The hotel amenities were top-notch, from the beautiful pool area to the fitness center, and the on-site dining was excellent. What really stood out was the level of service — everyone I encountered went above and beyond to make sure I had everything I needed. It made the stay feel not just comfortable, but truly special. I’ll definitely be staying here again the next time I’m in LA! Highly recommend for anyone looking for a mix of comfort, convenience, and great service.

Stayed 3 nights in Jul 2025

8/10 Good

Harrison

9 Aug 2025

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Property was nice room was clean

Stayed 1 night in Aug 2025

Wotif's Latest Trends

Flights

Air New Zealand Perth (PER) to Christchurch (CHC) flights

Omni Los Angeles Hotel at California Plaza

Photo gallery for Omni Los Angeles Hotel at California Plaza

Reviews

Popular amenities

Explore the area

Room options

View all photos for Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible

Highlights

View all photos for Club Room, 2 Queen Beds

Club Room, 2 Queen Beds

Highlights

View all photos for Club Room, 1 King Bed, Accessible

Club Room, 1 King Bed, Accessible

Highlights

View all photos for Deluxe Room, 2 Double Beds, Accessible

Deluxe Room, 2 Double Beds, Accessible

Highlights

View all photos for Deluxe Room, 2 Double Beds, Accessible

Deluxe Room, 2 Double Beds, Accessible

Highlights

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Highlights

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Highlights

View all photos for Room, 1 King Bed (Premier View)

Room, 1 King Bed (Premier View)

Highlights

View all photos for Room, 2 Queen Beds (Premier View)

Room, 2 Queen Beds (Premier View)

Highlights

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

View all photos for Club Room, 1 King Bed

Club Room, 1 King Bed

Highlights

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds

Highlights

View all photos for Premier Room, 1 King Bed

Premier Room, 1 King Bed

Highlights

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About the area

Los Angeles

What's nearby

Getting around

Restaurants

About this property

Omni Los Angeles Hotel at California Plaza

Similar properties

The Westin Bonaventure Hotel and Suites, Los Angeles

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions