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4.5 out of 5

"Great location. We got the two room appartment which was fantastic value for money compared to anything else I could find. " More

By a verified traveller on Sat 26 Oct 2019

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Hotel Description

Victoria Lodge puts you in the heart of Rotorua, within just a 10-minute stroll of Rotorua Central Mall and Rotorua Night Market. Highlights at this motel include free in-room WiFi.

Flat-screen TVs with satellite channels are featured in all 13 rooms, and you can enjoy free bottled water, portable fans, and hair dryers. In-room dining is easy with amenities like refrigerators and microwaves. Irons/ironing boards, desks, and free toiletries are also available.

This business-friendly motel offers free WiFi in public areas, concierge services, and a garden. Added amenities include laundry facilities, barbecue grills, and express check-out. Continental breakfast is available daily between 7:30 AM and 10 AM. There's also the convenience of free self parking.

Attractions within a 10-minute drive of this 3-star Rotorua motel include Polynesian Spa and Skyline Rotorua.

Studio, 1 Queen Bed, Hot Tub, Ground Floor

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$121* Per night/room 27 Oct. - 28 Oct.

Family Apartment, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Studio, Multiple Beds, Hot Tub, Ground Floor

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Apartment, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Victoria Lodge ratings based on 119 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Victoria Lodge

Everyone (35) Couples (54) Family (29)
4 out of 5
Great location. We got the two room appartment which was fantastic value for money compared to anything else I could find.

Posted by on 26 Oct. 2019

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3 out of 5
This property did not look at all like the photos showed in Wotif. The staff were friendly and helpful. The room we were in needed a little repair. One window didn’t shut properly, the cupboard to the main room wouldn’t open and the bathroom had damage to the bottom of the vanity. Apart from that, it was a spacious two bedroom apartment in a good location.

Posted by on 16 Apr. 2019

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4 out of 5
Convenient to shops including Countdown around the corner. No problems at all and dog was accommodated and well behaved so must have been comfy. Thank you.

Posted by on 14 Jan. 2019

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4 out of 5

Cosie stay

We really enjoyed our stay here comfy beds and staff accommodating when sky didn't work. only down fall I would say is that we were not notified on check in that the sofa folds out to bed and only found when asked if i booked for only 5 people instead of 7 other then that great stay we will be back

Posted by , from New Zealand on 2 Jul. 2018

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4 out of 5

Great host, & quirky hot tubs.

We enjoyed our stay at this motel. The manager goes the extra mile to help you, would definitely stay here again.

Posted by , from Lakes. on 13 Apr. 2018

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4 out of 5

Nice hotel close to town

Enjoyed my stay, friendly welcoming staff all all amenities provided well.

Posted by on 6 Nov. 2017

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Comment from Hotel Management

28 Dec. 2017 by bobo

thanks for your kind review of your stay with us . we would be delighted to welcome you back again !

1 out of 5

Filthy Motel - Don't Recommend.

Pros: Managers are friendly and helpful. Close to town and shops. Room had kitchen and kitchen facilities. Cons: The condition of the motel is not up to standard. Filthy rooms, dirty carpet, dirty bathrooms that have not been cleaned properly and have scrum all around the taps and drains. Mould on shower curtain and all over shower tiles amongst grout. Bedding in bedrooms are dirty, stains over duvet, mould spores on sheet and pillow cases and random stains on sheets, other people's hair on sheets . Rooms are dark and dingy and need lightbulbs checked regularly. Walls are paper thin and can hear neighbours in their bathrooms taking a spa bath. Cockroaches in bathroom and kitchen. Curtains are dirty and have rips through them. Not worth the money. Accommodation was a big let down of our stay in Rotorua.

Posted by on 19 Apr. 2017

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4 out of 5

Quiet accommodation right in city centre

Our room was nice and tidy and had everything we wanted. Love how close it was to the shops- literally a stone's throw- yet still quiet. Manager was super friendly and helpful. Room was a little hot at night with no air-con though but there was a large window to spa area we could leave open all night which was great.

Posted by , from Waikato on 5 Apr. 2017

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4 out of 5

Convenient central motel

Staff were friendly and helpful. Rooms seemed to have small maintenance issues (broken towel rail, light bulbs not working, window latches hard to use). But overall, it had everything we needed.

Posted by on 25 Jan. 2017

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Comment from Hotel Management

3 Feb. 2017 by Manager

Thank you for providing your feedback, I will be looking into the maintenance matters that you have raised here as we were not aware of outstanding maintenance issues. We are currently upgrading the property with a renovations project, the window latches is something we are looking at as some do get a little "sticky" so hopefully they will be replaced in coming months. Our cleaners do test lights on every check-out and replace them as needed so I will make sure this is being done as per our standards - thank you for letting us know about this. We hope to see you again on your next trip to Rotorua and by that time the matters you raised will hopefully be remedied and other improvements will be made.

4 out of 5

Nice hotel with outdoor spa

Had a great stay and enjoyed the hot spring spa in the private outdoor area off the bathroom. Friendly host and close to the city and amenities

Posted by , from Brisbane Australia on 10 Jan. 2017

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Comment from Hotel Management

3 Feb. 2017 by Manager

Thanks for your feedback Chris, we appreciate the time you took to provide it! We are so happy to see that you enjoyed your stay and hope to see you back on your next trip to Rotorua

Property Features

As a guest of Victoria Lodge, you'll find tour/ticket assistance, barbecue grills, and multilingual staff. Public spaces have free WiFi. The business-friendly Victoria Lodge also features a garden, concierge services, and laundry facilities. Self parking is free. This 3-star Rotorua motel is smoke free.

  • 13 guestrooms or units
  • 2 levels
  • 2 buildings
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (8.5 km / 5.3 mi)
  • Parking: Free self parking

Room Amenities

Victoria Lodge offers 13 accommodations with complimentary bottled water and hair dryers. Refrigerators and microwaves are provided. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with premium satellite channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Electric kettle
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Heating
  • Portable fan

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 10 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8 PM

Special check-in instructions:

The front desk is open daily from 8 AM - 8 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8 AM - 8 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 66 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No lifts
  • Number of children who can stay for free – 2
  • Pets allowed (no fees)
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: NZD 15 for adults and NZD 10 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Victoria Lodge Rotorua
  • Victoria Rotorua
  • Victoria Hotel Rotorua
  • Victoria Lodge Motel
  • Victoria Lodge Rotorua
  • Victoria Lodge Motel Rotorua

You should know

  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.