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3.8 out of 5

"Close to city and zoo, walking distance to shops. Fantastic staff. " More

By a verified traveller on Thu 22 Oct 2020

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Hotel Description

At The Surrey Hotel you'll be 2.2 km (1.3 mi) from Eden Park and 2.4 km (1.5 mi) from Auckland Zoo. Highlights at this Edwardian hotel include a restaurant, an indoor swimming pool, and free self parking.

All 83 rooms feature flat-screen TVs with cable channels, and you can enjoy WiFi, safes, and hair dryers. Refrigerators and room service make in-room dining convenient. Phones, irons/ironing boards, and desks are also available.

The restaurant, The Surrey Pub, is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own lounge bar. 3229 square feet (300 square meters) of event facilities include conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas, a fitness center, and a snack bar/deli. Each morning full breakfast is served between 7 AM and 10 AM. There's also the convenience of car rentals on site.

Attractions within a 30-minute walk of this 4-star Grey Lynn hotel include Western Springs Stadium and Queen Street Shopping District.

Motel Studio (located across the road)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
NZ$153* Per night/room 18 May - 19 May

Standard Apartment, 1 Bedroom, Garden View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 2 Max

The Surrey Hotel ratings based on 267 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Surrey Hotel

Everyone (145) Couples (45) Business (3) Students (1) Family (65)
4 out of 5

Posted by on 9 Jan. 2021

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Comment from Hotel Management

11 Jan. 2021 by Natalie

Thank you for rating The Surrey Hotel.

5 out of 5

Posted by on 8 Nov. 2020

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Comment from Hotel Management

1 Dec. 2020 by Natalie

Thank you for taking the time to rate The Surrey Hotel online via Wotif. Fantastic to see that you enjoyed your stay. We look forward to welcoming you back again.

4 out of 5
Close to city and zoo, walking distance to shops. Fantastic staff.

Posted by , from NZ on 22 Oct. 2020

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Comment from Hotel Management

1 Dec. 2020 by Natalie

Thank you for taking the time to review and rate The Surrey Hotel, Auckland. Yes we have a great location with complimentary parking, making it perfect for getting around Auckland. We look forward to welcoming you back to the hotel soon.

4 out of 5
Was great, lovely meals they were huge, would stay there again. Only comment need another plug and a remote for the tv.

Posted by , from Kaiwaka New Zealand on 15 Jul. 2020

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Comment from Hotel Management

31 Jul. 2020 by Natalie

Thank you for taking the time to review The Surrey Hotel, and you were able to enjoy dinner in our restaurant. We have passed on your comments to our maintenance team for action. We look forward to welcoming you back to the hotel in the future. Kind regards

4 out of 5
Great location & easy to find. Room was clean & well presented, however we were only given 2 towels for 3 people & the beds are very hard.

Posted by on 15 Jul. 2020

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Comment from Hotel Management

31 Jul. 2020 by Natalie

Thank you for your review, I have passed onto the housekeeping team the feedback about the room and to remind them to ensure we have the correct amount of towels for each guest. We do have a great location which makes it perfect for getting around the Auckland area. Kind regards

3 out of 5
Friendly place reasonably priced handy to where we wanted to go place is old and needs alot of refurbishing but beds were comfy and clean the shower was in the bath and hard to get in and out of for an older person quite dangerous for my frail family member in our two bedroom unit. Staff were lovely

Posted by on 13 Mar. 2020

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Comment from Hotel Management

31 Jul. 2020 by Natalie

Thank you for your feedback, great to see you found our team friendly and location of the hotel perfect for your stay. Kind regards

3 out of 5

Posted by on 12 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Natalie

Thank you for taking the time to rate The Surrey Hotel.

4 out of 5
We loved the pool !! A pity the spa was no longer here.

Posted by on 10 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Natalie

Thank you for taking the time to review and rate The Surrey Hotel. I am very glad that you enjoyed our swimming pool, its a very big hit with all our guest being a year round pool. At the moment our spa is out for renovations.

4 out of 5
Pool was great for cooling hot kids. Great location very close to supermarket 3 min walk and close to other shops on main road.

Posted by on 23 Jan. 2020

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Comment from Hotel Management

3 Feb. 2020 by Natalie James

Thank you for taking the time to review The Surrey Hotel. I am very glad that you enjoyed our swimming pool. We do believe we have a great location in Auckland. We look forward to welcoming you all back to the hotel in the future.

2 out of 5
I liked the fast and easy check in and the coffee from the restaurant. I didn’t like the the musty smell when entering the family room. I knew straight away after that smell I was going to be disappointed. There was a lot of wet toilet paper that someone previously thrown onto the bathroom window and had dried up. Not sure how that hadn’t been cleaned?,along with the cobwebs in every corner.. Blankets in the cupboard were thrown in un folded, gave the impression of uncleanliness and carelessness. The beds felt as old as the hotel, springs were in my back all night. Old musty smell in both the rooms. I feel the family suite/room photos are misleading, our family suite was definitely not as modern and the pictures. Most plugs didn’t work, neither did any of the wall heaters. Was really one of those “well, what’d you expect for $220/night” moments. The restaurant coffee was great, barista man was lovely. Bit disappointed there was no buffet, as I was told there would be one. We wouldn’t return, but hope they fix these problems for future guests.

Posted by on 13 Jan. 2020

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Property Features

The Surrey Hotel offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 3229 square feet (300 square meters) and includes conference space. The business-friendly The Surrey Hotel also features a terrace, a garden, and concierge services. Free self parking is available. This Edwardian Auckland hotel is smoke free.

  • 83 guestrooms or units
  • 3 levels
  • 4 buildings
  • 3229 sq ft of conference space
  • 300 sq m of conference space
  • Built in 1980
  • Dining venue
  • Bar or lounge
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Auckland Intl. Airport (AKL) (24.3 km / 15.1 mi)
  • Train station: Auckland Kingsland Station (1.7 km / 1.1 mi)
  • Parking: Free self parking

Room Amenities

The Surrey Hotel offers 83 accommodations with safes and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. This Auckland hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 10 AM.

The Surrey Pub - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 30.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 15.00 and NZD 21.00 for adults, NZD 7.5 and NZD 10.50 for children (approximately)
  • Fee for in-room wireless Internet: NZD 10.00 per 24-hour period (rates may vary)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: NZD 50 (subject to availability)
  • Rollaway bed fee: NZD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Surrey Auckland
  • Surrey Hotel Auckland
  • Surrey Hotel Auckland
  • Surrey Auckland
  • Hotel The Surrey Hotel Auckland
  • Auckland The Surrey Hotel Hotel
  • The Surrey Hotel Auckland
  • Hotel The Surrey Hotel
  • Surrey Hotel
  • Surrey
  • New Zealand
  • Quality Inn Auckland
  • Auckland Quality Inn
  • The Surrey Hotel Hotel
  • The Surrey Hotel Auckland
  • The Surrey Hotel Hotel Auckland

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Free WiFi in public areas is limited to 2 hours per day.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.