4.6 out of 5

"Lovely room. Close to Auckland central and the casino. Efficient staff and check out procedure. " More

By a verified traveller on Thu 16 Aug 2018

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Hotel Description

Crowne Plaza Auckland puts you in the heart of Auckland, within steps of popular attractions like Sky Tower and SkyCity Casino. Highlights at this hotel include in-room free WiFi, free high-speed Internet, and LCD TVs.

You can enjoy satellite TV, coffee/tea makers, and free newspapers, featured in all 352 rooms. Fridges and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include bathrobes and free toiletries, while Egyptian cotton sheets invite a good night's rest. Safes, hairdryers, and phones are also available.

The restaurant, Aria Restaurant and Bar, is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. 10118 square feet (940 square metres) of event facilities include conference centres, and other business amenities include a 24-hour business centre. Other amenities include free WiFi in public areas, a 24-hour fitness centre, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of self parking.

Attractions within a short walk walk of this 4-star Auckland Central Business District hotel include The Civic and Aotea Centre.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 3 Max
NZ$172 per night

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Non Smoking, View

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Auckland ratings based on 967 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Auckland

Everyone (426) Couples (288) Business (2) Family (249)
5 out of 5
Great, central hotel. Amazing staff. The *only* thing to improve is to increase sound insulatuon between the rooms. Barely any insulation, & you could hear conversations clearly in other rooms. Otherwise, a fantastic hotel.

Posted by on 21 Apr. 2019

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4 out of 5

Posted by on 14 Apr. 2019

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4 out of 5
The Crowne Plaza has great staff and a really good gym, however it is looking tired and dated, but provided great value at a central location for Auckland, so overall very happy with the overall stay! We liked their pillow menu as well!

Posted by on 5 Apr. 2019

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Comment from Hotel Management

11 Apr. 2019 by Crowne Plaza Auckland

Dear Traveller, Thank you for your review of our hotel. We were so pleased to see you enjoyed your stay, particularly our fitness centre, our pillow menu and the service you received from our team. We look forward to welcoming you back to stay with us again. Warm Regards, The Crowne Plaza Auckland team

5 out of 5
Very comfortable, clean twin room with two queen beds. Nice views with good sound proofing and black out curtains. Thoroughly enjoyed the breakfast! Only slight negative was the slow check in and check out process. Staff very friendly tho.

Posted by on 24 Mar. 2019

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Comment from Hotel Management

5 Apr. 2019 by Crowne Plaza Auckland

Dear Traveller, Thank you for taking the time to review our hotel. We were delighted to see you enjoyed your stay with us, particularly our breakfast buffet in Aria Restaurant. Thank you for your comments regarding your arrival and departure, these will be shared with our team so that we can continue to improve on our services. We look forward to welcoming you back to stay with us again. Warm Regards, The Crowne Plaza Auckland team

5 out of 5
Nice and central, close to casino, shopping, restaurants and cafes. Also handy to Airport Bus service.

Posted by on 4 Mar. 2019

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Comment from Hotel Management

22 Mar. 2019 by Crowne Plaza Auckland

Dear Traveller, Thank you for your review of our hotel. We were delighted to see you enjoyed your recent stay with us and look forward to welcoming you back to stay with us again. Warm Regards, The Crowne Plaza Auckland team

4 out of 5
Liked Centrally Located, Tidy, up to date furnishings, lavender pillow spray. Drop box for quick check out. Fresh Lemon Water at front desk. Dis-liked-booked for 3 persons yet facility was only set up for 2 as far as linens and coffee cups. TV connection was pixalated. Housekeeping room door was open most times between 4pm and 10 pm so when we walked past it felt like a service area. My Toyata Granvia Van did not fit the carpark as the roof/ceiling seemed to get lower as you climbed floors. We nearly hit the roof and there was no alternative spot after turning around we saw Attendant who did not seem to even realize our tricky situation and offered no assistance other than to park in the ajacent carpark but it did not feel secure and cost $60 for over-night. This was roughly 4 pm Sat on our arrival.

Posted by on 4 Mar. 2019

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Comment from Hotel Management

11 Apr. 2019 by Crowne Plaza Auckland

Dear Traveller, Thank you for taking the time to share your feedback following your recent stay with us. We were pleased to see you enjoyed our location in the centre of the city, however disappointed that your overall experience did not meet your expectations. Your comments have been shared with our team so that we can continue to improve on our services. We hope to have the opportunity to welcome you back to stay with us again. Warm Regards, The Crowne Plaza Auckland team

5 out of 5
Awesome BED!! Let us check in early. Clean, comfortable.

Posted by on 24 Feb. 2019

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Comment from Hotel Management

28 Feb. 2019 by Crowne Plaza Auckland

Dear Traveller, We were delighted to see you had a great stay here with us and enjoyed our comfortable beds. Thank you for taking the time to let us know and we look forward to welcoming you back to stay with us again. Warm Regards, The Crowne Plaza Auckland team

5 out of 5
Amazing hotel. Had everything that we needed, and more, and in a great location. Will definitely stay again

Posted by on 24 Feb. 2019

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Comment from Hotel Management

28 Feb. 2019 by Crowne Plaza Auckland

Dear Traveller, Thank you for your review of our hotel following your recent stay. We were delighted that you enjoyed your time here with us and we look forward to welcoming you back to stay again. Warm Regards, The Crowne Plaza Auckland team

5 out of 5

Posted by on 17 Feb. 2019

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Comment from Hotel Management

5 Apr. 2019 by Crowne Plaza Auckland

Dear Traveller, Thank you for taking the time to review our hotel. We were delighted to see you enjoyed your stay and look forward to welcoming you back to stay with us again. Warm Regards, The Crowne Plaza Auckland team

4 out of 5

Posted by on 15 Feb. 2019

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Comment from Hotel Management

11 Apr. 2019 by Crowne Plaza Auckland

Dear Traveller, Thank you for your review of our hotel. We were pleased you enjoyed your stay and hope to welcome you back to stay with us again. Warm Regards, The Crowne Plaza Auckland team

About the Crowne Plaza Auckland

Location 128 Albert St, Auckland, 1030

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business centre on site. Public spaces have free WiFi. Event space at this hotel measures 10118 square feet (940 square metres) and includes conference centres. A 24-hour fitness centre, multilingual staff, and gift shops/news stands are also featured at the eco-friendly Crowne Plaza Auckland. Parking is available for a fee. This 4-star Auckland hotel is smoke free.

  • 352 guestrooms or units
  • 28 levels
  • 10118 sq ft of conference space
  • 940 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (26.9 km / 16.7 mi)
  • Train station: Auckland Britomart Station (1 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Auckland offers 352 forms of air-conditioned accommodation with minibars and a safe. Beds feature Egyptian cotton sheets. LCD televisions come with satellite channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a shower, a complimentary bathrobe, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Housekeeping is provided on a daily basis.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Egyptian cotton linens
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Aria Restaurant and Bar – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 11:00 PM, please contact the property in advance using the information on the booking confirmation.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Union Pay

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 34 for adults and NZD 16.50 for children (approximately)
  • Self-parking fee: NZD 26.00 per day
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: NZD 65.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Auckland Hotel
  • Crowne Plaza Auckland
  • Crowne Plaza Auckland Hotel Auckland Central
  • Auckland Crowne Plaza
  • Crowne Plaza Auckland New Zealand

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.0 stars.

Official New Zealand Rating provided by Qualmark®