Skip to main content
Beginning of main content
4.6 out of 5

"We had to ask for milk, we paid a lot of money for our room so expect things to be there. It may of been better if there was a folder explaining what ... " More

By a verified traveller on Tue 18 Feb 2020

Enter dates to see availability

Hotel Description

Crowne Plaza Auckland puts you in the heart of Auckland, within steps of popular attractions like Sky Tower and SkyCity Casino. Highlights at this hotel include in-room free WiFi, free Internet, and LCD TVs.

Satellite TV, coffee/tea makers, and free newspapers are featured in all 352 rooms. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Egyptian cotton sheets and pillow menus welcome you to a good night's rest, and other nice touches include bathrobes and free toiletries. Safes, hair dryers, and phones are also available.

The restaurant, Aria Restaurant and Bar, is open for breakfast, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. 10118 square feet (940 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas, a 24-hour fitness center, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of self parking.

Attractions within a short walk walk of this 4-star Auckland Central Business District hotel include Queen Street Shopping District and Aotea Centre.

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
NZ$195* Per night/room 1 Mar. - 2 Mar.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (Wheelchair, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Auckland ratings based on 998 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Auckland

Everyone (430) Couples (303) Business (2) Family (258)
4 out of 5
We had to ask for milk, we paid a lot of money for our room so expect things to be there. It may of been better if there was a folder explaining what the hotel had to offer instead of it all being on the tv (we never found thi until we were leaving

Posted by on 18 Feb. 2020

Was this review helpful to you?
4 out of 5
only limited coffee sackets available, and when called down for coffee room service at 10.30pm said it wasn't available - yet it didn't say that on the menu. Was happy once requested they brought up more coffee sachets and milk - but shouldn't have needed to ask for this

Posted by on 7 Feb. 2020

Was this review helpful to you?
Comment from Hotel Management

16 Feb. 2020 by Crowne Plaza Auckland

Dear Traveller, Thank you for your review of our hotel. We were pleased to see you enjoyed your stay, however disappointed that your overall experience did not meet your expectations. We hope to have the opportunity to welcome you back to stay with us again. Warm Regards, The Crowne Plaza Auckland team

3 out of 5
Location is great. The breakfast was the highlight with a great variety on offer. The room was OK, and we did feel that the place could do with a revamp to make the rooms brighter and more modern. A shower over the bath seems outdated now days too. They did push the city views statement as well! Most of our view was of a neighbouring wall!

Posted by on 1 Feb. 2020

Was this review helpful to you?
Comment from Hotel Management

16 Feb. 2020 by Crowne Plaza Auckland

Dear Traveller, Thank you for your review of our hotel. We were pleased you enjoyed our location and breakfast buffet in Aria Restaurant, however disappointed that your overall experience did not meet your expectations. We hope to have the opportunity to welcome you back to stay with us again. Warm Regards, The Crowne Plaza Auckland team

5 out of 5
Not much you can do but it was incredibly hot when we stayed in Auckland ... shame you don't have a pool - or access to a pool!

Posted by , from nelson on 1 Feb. 2020

Was this review helpful to you?
Comment from Hotel Management

16 Feb. 2020 by Crowne Plaza Auckland

Dear john, Thank you for your review of our hotel. We were delighted to see you enjoyed your recent stay with us and we look forward to welcoming you back to stay with us again. Warm regards, The Crowne Plaza Auckland team

5 out of 5
Very comfortable, clean, today, roomy twin room. Professional and pleasant staff at reception and in restaurant.

Posted by on 30 Jan. 2020

Was this review helpful to you?
Comment from Hotel Management

3 Feb. 2020 by Crowne Plaza Auckland

Dear Traveller, Thank you for your review of our hotel. We were delighted to see you enjoyed your recent stay with us, particularly the service you received from our team. We look forward to welcoming you back to stay with us again. Warm Regards, The Crowne Plaza Auckland team

4 out of 5
Close to everywhere, main shopping area just behind the hotel. But, is the first hotel i ever been, with same group as Intercontinental, with no swimming pool.

Posted by on 28 Jan. 2020

Was this review helpful to you?
Comment from Hotel Management

3 Feb. 2020 by Crowne Plaza Auckland

Dear Traveller, Thank you for your review of our hotel. We were pleased to see you enjoyed our location in the centre of the city, however disappointed that your overall experience did not meet your expectations. Whilst we don't have a swimming pool in the hotel, we do have a well equipped fitness centre with sauna. We hope to have the opportunity to welcome you back to stay with us again. Warm Regards, The Crowne Plaza Auckland team

1 out of 5

Posted by on 27 Jan. 2020

Was this review helpful to you?
Comment from Hotel Management

30 Jan. 2020 by Crowne Plaza Auckland

Dear Traveller, Thank you for your review of our hotel. We hope to have the opportunity to welcome you back to stay with us again. Warm Regards, The Crowne Plaza Auckland team

5 out of 5
The staff were so amazing and really went the extra mile to make us welcome and to meet all our needs. We would highly recommend your hotel and especially your staff

Posted by on 26 Jan. 2020

Was this review helpful to you?
Comment from Hotel Management

27 Jan. 2020 by Crowne Plaza Auckland

Dear Traveller, Thank you for your review of our hotel. We were delighted to see you enjoyed your recent stay with us, particularly the service you received from our team throughout your stay. We look forward to welcoming you back to stay with us again. Warm Regards, The Crowne Plaza Auckland team

4 out of 5
Within a walking distance to to Queen Street and SKYCITY. Very friendly staff and....well, try it yourself: stay; enjoy; relax.

Posted by on 21 Jan. 2020

Was this review helpful to you?
Comment from Hotel Management

23 Jan. 2020 by Crowne Plaza Auckland

Dear Traveller, Thank you for taking the time to review our hotel following your recent stay with us. We were pleased to see you enjoyed your time here and we look forward to welcoming you back to stay with us again. Warm Regards, The Crowne Plaza Auckland team

4 out of 5
Nice stay. Great breakfast buffet with superb coffee. Made to wait nearly 40 minutes to check in because we don’t use credit cards and they had to clear the mini bar!

Posted by on 12 Jan. 2020

Was this review helpful to you?
Comment from Hotel Management

23 Jan. 2020 by Crowne Plaza Auckland

Dear Traveller, Thank you for your review of our hotel. We were pleased to see you enjoyed your recent stay, particularly our breakfast buffet in Aria Restaurant - a great way to start the day! Thank you for your comments regarding your checkout experience. These have been shared with our team so that we can continue to improve on our services. We hope to have the opportunity to welcome you back to stay with us again. Warm Regards, The Crowne Plaza Auckland team

About the Crowne Plaza Auckland

Location 128 Albert St, Auckland, 1030

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. Public spaces have free WiFi. Event space at this hotel measures 10118 square feet (940 square meters) and includes a conference center. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly Crowne Plaza Auckland. For a fee, parking is available. This 4-star Auckland hotel is smoke free.

  • 352 guestrooms or units
  • 28 levels
  • 10118 sq ft of conference space
  • 940 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (26.9 km / 16.7 mi)
  • Train station: Auckland Britomart Station (1 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Auckland offers 352 air-conditioned accommodations with minibars and safes. Beds feature Egyptian cotton sheets. A pillow menu is available. LCD televisions come with satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is provided daily.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Aria Restaurant and Bar - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • UnionPay

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Crowne Plaza
  • Crowne Plaza Auckland
  • Crowne Plaza Hotel Auckland
  • Crowne Plaza Auckland Hotel Auckland Central
  • Crowne Plaza Auckland New Zealand
  • Crowne Plaza Auckland Hotel
  • Crowne Plaza Auckland Hotel
  • Crowne Plaza Auckland Auckland
  • Crowne Plaza Auckland Hotel Auckland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

url importing https://www.wotif.co.nz/Auckland-Hotels-Crowne-Plaza-Auckland.h26964-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.