LCD TVs with satellite channels are featured in all 207 rooms, and you can enjoy free WiFi, coffee/tea makers, and safes. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches include slippers and designer toiletries. Hair dryers, phones, and irons/ironing boards are also available.
This business-friendly hotel offers free WiFi in public areas, a fitness center, and has a business center. Additionally, you'll find laundry facilities, concierge services, and a 24-hour front desk. Buffet breakfast is available on weekdays between 6 AM and 10:30 AM and on weekends between 6 AM and 11 AM. There's also the convenience of valet parking.
Places within a 15-minute walk of this 4.5-star Auckland Central Business District hotel include University of Auckland and Auckland Town Hall.
19 Apr. 2020 by Guest Relations Manager
Dear Guest, I would like to apologize for the inconvenience you had encountered upon arrival. I regret that we provided you with bad service and a poor customer experience. We always strive to provide the best service to our guests and on this occasion, we didn't exceed our basic expectations. We would very much like to welcome you back to the hotel and restore your faith in us. Sincere Regards, Tasi Fameitau Guest Relations Manager
5 Mar. 2020 by Guest Relations Manager
Dear Guest, Thank you for your lovely review. We are delighted you enjoyed the friendly service provided by our team of Storytellers and we hope to welcome you back soon. Kind Regards, Tasi Fameitau Guest Relations Manager
5 Mar. 2020 by Guest Relations Manager
Dear Guest, Thank you for your fabulous review of the hotel. We are delighted to hear you enjoyed the location of our hotel and I apologize for the delay in your room being serviced as we are actively working with our housekeeping team to focus on cleanliness and comfort throughout our property. We hope to welcome you back soon. Kind Regards, Tasi Fameitau Guest Relations Manager
10 Feb. 2020 by Guest Relations Manager
Dear Guest, Thank you for taking the time to leave us a rating. We hope you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Tasi Fameitau Guest Relations Manager
10 Feb. 2020 by Guest Relations Manager
Dear Guest, Thank you for taking the time to leave us a rating. Our aim and wish is for all of our guests to have an amazing stay, so it upsets us when this is not the case. We hope to have another opportunity to serve you if your travels bring you back to Auckland. Kind Regards, Tasi Fameitau Guest Relations Manager
9 Jan. 2020 by Grand Mercure Auckland Management Team
Kia Ora, Thank you for taking your time to leave us a review. We are delighted that your time with us was so outstanding as providing our guests with an excellent experience is truly important to us. It is fantastic that you appreciated our clean rooms, friendly team of storytellers as well as our wonderful location. Looking forward to welcoming you back at Grand Mercure Auckland soon! Sincerely, Grand Mercure Auckland Management Team
22 Dec. 2019 by Guest Relations Manager
Dear Guest, Thank you for sharing your experience! It was truly a pleasure to welcome you to Auckland and the Grand Mercure. We certainly pride ourselves on our team of Storytellers and I will be sure to share your wonderful comments with them. We look forward to welcoming you back again soon. Kind Regards, Tasi Fameitau Guest Relations Manager
10 Dec. 2019 by Guest Relations Manager
Dear Guest, Thank you for taking the time to leave us review. We are delighted to hear you enjoyed the location of the hotel. Please know that we appreciate and take all the feedback you provided on board and as a team we will work and reflect to improve our service delivery. Kind Regards, Tasi Fameitau Guest Relations Manager
29 Nov. 2019 by Guest Relations Manager
Dear Guest, Thank you for an awesome review. We are delighted to hear that you enjoyed our awesome lobby as we take great care of keeping our lobby nice and clean. We really do you enjoyed your stay with us and we hope to welcome you back soon. Kind Regards, Tasi Fameitau Guest Relations Manager
31 Oct. 2019 by Guest Relations Manager
Dear Guest, Thank you for your great review. We are delighted you enjoyed your stay and the great service provided by our staff. We hope to welcome you back soon. Kind Regards, Tasi Fameitau Guest Relations Manager
There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. A fitness center, a library, and a terrace are also featured at the luxury Grand Mercure Auckland. Parking is available for a fee. This 4.5-star Auckland hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge) , Offsite parking discounted rates available
Grand Mercure Auckland offers 207 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with satellite channels. Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries. This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily. Renovation of all guestrooms was completed in May 2017.
For a fee, guests can enjoy buffet breakfast on weekdays from 6 AM to 10:30 AM and on weekends from 6 AM to 11 AM.
Grand Mercure Auckland has a restaurant on site.
Late night fare is available from 24-hour room service.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.