For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
A luxury stay in the heart of Auckland awaits you at Grand Mercure Auckland. You'll find Auckland Ferry Terminal a few steps away and Sky Tower within a 15-minute stroll. Highlights at this hotel include a restaurant, a bar/lounge, and a conference center.
LCD TVs with satellite channels are featured in all 207 rooms, and you can enjoy free WiFi, coffee/tea makers, and safes. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches include slippers and designer toiletries. Hair dryers, phones, and irons/ironing boards are also available.
This business-friendly hotel offers free WiFi in public areas, a fitness center, and has a business center. Additionally, you'll find laundry facilities, concierge services, and a 24-hour front desk. Buffet breakfast is available on weekdays between 6 AM and 10:30 AM and on weekends between 6 AM and 11 AM. There's also the convenience of valet parking.
Places within a 15-minute walk of this 4.5-star Auckland Central Business District hotel include University of Auckland and Auckland Town Hall.
Grand Mercure Auckland ratings based on 75 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Grand Mercure Auckland
Everyone (52)Couples (8)Family (8)
1 out of 5
We booked a deluxe ocean view room for two nights. The room wasn’t ready when we checked in at 5pm! They made us wait for a full hour (they forgot about us, we had to go back to reception and ask again). The room had been cleaned in a hurry. There was dust covering EVERYTHING. Toiletries weren’t fully stocked up. We were on the top floor on level 12 and the room had mould/water damage on the ceiling. The decor is very out dated. The view to the harbour was blocked by buildings.
The entire building has chips, paint coming off and looks in need of some serious repair.
The location is good but that’s where it ends. An extremely over priced hotel and not worth it. The pictures are heavily photoshopped, don’t be fooled.
Posted by a verified traveller on 3 Mar. 2020
Was this review helpful to you?
Comment from Hotel Management
19 Apr. 2020
by Guest Relations Manager
Dear Guest,
I would like to apologize for the inconvenience you had encountered upon arrival. I regret that we provided you with bad service and a poor customer experience. We always strive to provide the best service to our guests and on this occasion, we didn't exceed our basic expectations. We would very much like to welcome you back to the hotel and restore your faith in us.
Sincere Regards,
Tasi Fameitau
Guest Relations Manager
5 out of 5
Friendly staff, great location, well appointed rooms
Posted by a verified traveller on 27 Feb. 2020
Was this review helpful to you?
Comment from Hotel Management
5 Mar. 2020
by Guest Relations Manager
Dear Guest,
Thank you for your lovely review.
We are delighted you enjoyed the friendly service provided by our team of Storytellers and we hope to welcome you back soon.
Kind Regards,
Tasi Fameitau
Guest Relations Manager
5 out of 5
Fabulous location for train & ferry services. The staff were very accommodating when our room was not ready on time.
Posted by a verified traveller on 16 Feb. 2020
Was this review helpful to you?
Comment from Hotel Management
5 Mar. 2020
by Guest Relations Manager
Dear Guest,
Thank you for your fabulous review of the hotel.
We are delighted to hear you enjoyed the location of our hotel and I apologize for the delay in your room being serviced as we are actively working with our housekeeping team to focus on cleanliness and comfort throughout our property. We hope to welcome you back soon.
Kind Regards,
Tasi Fameitau
Guest Relations Manager
4 out of 5
Posted by a verified traveller on 5 Feb. 2020
Was this review helpful to you?
Comment from Hotel Management
10 Feb. 2020
by Guest Relations Manager
Dear Guest,
Thank you for taking the time to leave us a rating.
We hope you enjoyed your stay and we look forward to welcoming you back soon.
Kind Regards,
Tasi Fameitau
Guest Relations Manager
1 out of 5
Posted by a verified traveller on 1 Feb. 2020
Was this review helpful to you?
Comment from Hotel Management
10 Feb. 2020
by Guest Relations Manager
Dear Guest,
Thank you for taking the time to leave us a rating.
Our aim and wish is for all of our guests to have an amazing stay, so it upsets us when this is not the case.
We hope to have another opportunity to serve you if your travels bring you back to Auckland.
Kind Regards,
Tasi Fameitau
Guest Relations Manager
4 out of 5
Lovely clean room. Very friendly staff. Great location, close to shops, ferry, train station.
Posted by a verified traveller on 3 Jan. 2020
Was this review helpful to you?
Comment from Hotel Management
9 Jan. 2020
by Grand Mercure Auckland Management Team
Kia Ora,
Thank you for taking your time to leave us a review.
We are delighted that your time with us was so outstanding as providing our guests with an excellent experience is truly important to us. It is fantastic that you appreciated our clean rooms, friendly team of storytellers as well as our wonderful location.
Looking forward to welcoming you back at Grand Mercure Auckland soon!
Sincerely,
Grand Mercure Auckland Management Team
5 out of 5
Efficient check in. On our arrival by car, I was particularly impressed by the staff member outside the hotel on the road who helped us with valet parking instructions and general Auckland information. Well done!
Posted by a verified traveller on 21 Dec. 2019
Was this review helpful to you?
Comment from Hotel Management
22 Dec. 2019
by Guest Relations Manager
Dear Guest,
Thank you for sharing your experience! It was truly a pleasure to welcome you to Auckland and the Grand Mercure. We certainly pride ourselves on our team of Storytellers and I will be sure to share your wonderful comments with them.
We look forward to welcoming you back again soon.
Kind Regards,
Tasi Fameitau
Guest Relations Manager
4 out of 5
Great location
Four of us sharing a room but only two of everything provided
Expected double glazed windows given busy inner city location
Bathroom in particular was a bit dated
Shower could have been cleaner
Posted by a verified traveller on 5 Dec. 2019
Was this review helpful to you?
Comment from Hotel Management
10 Dec. 2019
by Guest Relations Manager
Dear Guest,
Thank you for taking the time to leave us review.
We are delighted to hear you enjoyed the location of the hotel. Please know that we appreciate and take all the feedback you provided on board and as a team we will work and reflect to improve our service delivery.
Kind Regards,
Tasi Fameitau
Guest Relations Manager
5 out of 5
Really great vibe in the lobby, sophisticated but groovy.
Posted by a verified traveller on 17 Nov. 2019
Was this review helpful to you?
Comment from Hotel Management
29 Nov. 2019
by Guest Relations Manager
Dear Guest,
Thank you for an awesome review. We are delighted to hear that you enjoyed our awesome lobby as we take great care of keeping our lobby nice and clean. We really do you enjoyed your stay with us and we hope to welcome you back soon.
Kind Regards,
Tasi Fameitau
Guest Relations Manager
5 out of 5
Great location, rooms very nice. Staff very helpful.
Posted by a verified traveller on 24 Oct. 2019
Was this review helpful to you?
Comment from Hotel Management
31 Oct. 2019
by Guest Relations Manager
Dear Guest,
Thank you for your great review. We are delighted you enjoyed your stay and the great service provided by our staff. We hope to welcome you back soon.
Kind Regards,
Tasi Fameitau
Guest Relations Manager
There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. A fitness center, a library, and a terrace are also featured at the luxury Grand Mercure Auckland. Parking is available for a fee. This 4.5-star Auckland hotel is smoke free.
1 building
207 guestrooms or units
13 levels
Dining venue
Bar or lounge
Conference center
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Concierge
Library
Terrace
Newspapers in lobby (free)
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Free WiFi
Laundry facilities
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
, Valet parking (surcharge)
, Offsite parking discounted rates available
Transport
Airport: Auckland Intl. Airport (AKL) (28 km / 17.4 mi)
Train station: Auckland Britomart Station (0.2 km / 0.1 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Grand Mercure Auckland offers 207 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with satellite channels. Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries. This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily. Renovation of all guestrooms was completed in May 2017.
In-room dining (24 hours)
LCD television
Satellite channels
Refrigerator
Coffee maker
Shower
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy buffet breakfast on weekdays from 6 AM to 10:30 AM and on weekends from 6 AM to 11 AM.
Grand Mercure Auckland has a restaurant on site.
Late night fare is available from 24-hour room service.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.
No rollaway/extra beds available
Parking height restrictions apply
Debit cards not accepted
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
Individually wrapped food options are available through room service
gap period enforced between guest stays 48 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Guest accommodation is sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on site
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Guests will be asked to pay the following charges at the property:
Deposit: NZD 100 per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: NZD 35 per person (approximately)
Self parking fee: NZD 30 per day
Valet parking fee: NZD 45 per day (in/out privileges)
Early check-in is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Auckland Mercure
Mercure Hotel Auckland
Accor Hotel Auckland
Mercure Auckland Hotel
Mercure Auckland Hotel Auckland Central
Mercure Auckland New Zealand
Grand Mercure Auckland Hotel
Grand Mercure Auckland Hotel
Grand Mercure Auckland Auckland
Grand Mercure Auckland Hotel Auckland
National Rating
This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.
There was an error importing /Auckland-Hotels-Grand-Mercure-Auckland.h24309-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.co.nz/Auckland-Hotels-Grand-Mercure-Auckland.h24309-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
