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4.3 out of 5

"A beautiful hotel, elegantly furnished, friendly staff. " More

By a verified traveller on Wed 12 Feb 2020

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Hotel Description

A luxury stay in the heart of Auckland awaits you at Hotel Grand Windsor MGallery by Sofitel. Within steps you'll find Queen Street Shopping District and Auckland Ferry Terminal within a short 5-minute stroll. Highlights at this Victorian hotel include a restaurant and in-room free WiFi.

You can enjoy TVs with satellite channels, and all 79 rooms feature espresso makers, free bottled water, and safes. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Premium linens invite a comfortable night's sleep, and you'll find nice touches like rainfall showerheads and bathrobes. Hair dryers, irons/ironing boards, and designer toiletries are also available.

The restaurant, Cookes Restaurant and Bar, serves international cuisine and is open for breakfast, lunch, and dinner. Cookes Bar is the hotel's own bar. Additionally, you'll find free WiFi in public areas, a fitness center, and a coffee shop/café. Each morning full breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 5-star Auckland Central Business District hotel include Sky Tower and Princes Wharf.

Classic Room with Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$178* Per night/room 28 Jun. - 29 Jun.

Classic Room with King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room with Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Suite, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 4 Max

Hotel Grand Windsor MGallery by Sofitel ratings based on 68 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Grand Windsor MGallery by Sofitel

Everyone (35) Couples (27) Family (6)
5 out of 5
A beautiful hotel, elegantly furnished, friendly staff.

Posted by , from Melbourne on 12 Feb. 2020

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Comment from Hotel Management

12 Feb. 2020 by Anna

Thank you very much for your lovely feedback and we hope to welcome you back soon here at the Hotel Grand Windsor!

5 out of 5
Like everything about this hotel, it was the fourth time I have stayed there. Fabulous and extremely professional staff, lovely decor and rooms, very comfy beds and great rain showers, excellent finishes and in perfect condition. Property is maintained to a very high standard. Perfect location for shopping and eating out. Very quiet even though it’s in the city centre. Always a great stay!

Posted by on 19 Jan. 2020

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Comment from Hotel Management

19 Jan. 2020 by Carol M

Thank you for your review!

5 out of 5

Posted by on 18 Jan. 2020

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Comment from Hotel Management

19 Jan. 2020 by Carol M

Thank you for your review!

5 out of 5
Excellent location with great staff service and generally friendly feeling Room std very good and you felt spoilt No faults

Posted by on 18 Jan. 2020

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Comment from Hotel Management

19 Jan. 2020 by Carol M

Thank you for your review!

5 out of 5
Great location, lovely room. Would stay here again

Posted by on 18 Jan. 2020

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Comment from Hotel Management

19 Jan. 2020 by Carol M

Thank you for your review!

5 out of 5

Posted by on 12 Jan. 2020

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Comment from Hotel Management

12 Jan. 2020 by Anna

Thank you for your review!

5 out of 5

Posted by on 27 Dec. 2019

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Comment from Hotel Management

29 Dec. 2019 by Nina

Thank you for your review!

5 out of 5

Posted by on 23 Dec. 2019

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Comment from Hotel Management

23 Dec. 2019 by Carol M

Thank you for your review!

2 out of 5
The Hotel was fine - really lovely in fact. (and lovely efficient staff) with a fantastic location BUT - we booked a Queen Room and, I THINK, were punished for booking through Wotif (and not direct) by being allocated a Cupboard to sleep in - with a beautiful spacious bathroom. This was a SINGLE ROOM with a Double Bed NOT A DOUBLE room !! Emphasised by the fact that there was ONE cup for Tea making and ONE teaspoon. What a disappointed to be ripped off by a lovely Hotel.

Posted by on 27 Nov. 2019

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Comment from Hotel Management

27 Nov. 2019 by Carol M

Dear guest, Thank you for taking the time in replying to us. Our classic rooms are all quite compact (19sqm) and we do make sure to advertise in all our websites to avoid surprises, we sure the nature of your booking had no impact on your room allocation as you stayed on the category reserved. We're sorry to hear it didn't meet your expectations, we hope to be able to better welcome you in one of our superior and more spacious rooms next time. Kind regards,

4 out of 5
Beautiful room and service. Just a lot of clubbing / music noise you can hear in the room. Still had a great sleep though once I fell asleep :)

Posted by on 23 Nov. 2019

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Comment from Hotel Management

24 Nov. 2019 by Nina Phan

Thank you so much for staying with us and for your wonderful review. Your comments will delight our team who do their utmost to please. Your comments are much appreciated and will be addressed to ensure a seamless experience for our guests. Thank you again and we look forward to welcoming you back to Hotel Grand Windsor in the near future.

About the Hotel Grand Windsor MGallery by Sofitel

Location 58-60 Queen Street, Auckland, 1010

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Hotel Grand Windsor MGallery by Sofitel. For a fee, parking is available. A complete renovation of Hotel Grand Windsor MGallery by Sofitel was completed in November 2017. This Victorian Auckland hotel is smoke free.

  • 1 building
  • 79 guestrooms or units
  • 8 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (27.6 km / 17.2 mi)
  • Train station: Auckland Britomart Station (0.3 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hotel Grand Windsor MGallery by Sofitel offers 79 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Auckland hotel provides complimentary wireless Internet access. Televisions come with satellite channels. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Refrigerator
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Cookes Restaurant and Bar - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Cookes Bar - Onsite bar. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cots (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 12 and NZD 38 per person (approximately)
  • Self parking fee: NZD 35.00 per night (in/out privileges)
  • Valet parking fee: NZD 50.00 per day
  • Credit card charges are subject to a surcharge of 2.25 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Park Regis
  • Windsor Mgallery By Sofitel
  • Park Regis Auckland Hotel
  • Accor Hotel Windsor Auckland
  • Hotel Grand Windsor Auckland
  • Park Regis Auckland New Zealand
  • Grand Windsor Hotel Auckland
  • Hotel Grand Windsor MGallery by Sofitel Hotel
  • Grand Windsor Auckland
  • Grand Windsor
  • Grand Windsor Hotel Auckland New Zealand
  • Hotel Grand Windsor MGallery by Sofitel Auckland
  • Hotel Grand Windsor MGallery by Sofitel Hotel Auckland

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.