Skip to main content
Beginning of main content
4.4 out of 5

"Beauty room, great staff service, great resturant and roof top bar " More

By a verified traveller on Sun 08 Mar 2020

Enter dates to see availability

Hotel Description

A luxury stay in the heart of Auckland awaits you at SO/ Auckland. Within just a 15-minute stroll, you'll find Auckland Ferry Terminal and University of Auckland. Highlights at this family-friendly hotel include 2 restaurants, 2 bars/lounges, and a full-service spa.

All 130 rooms feature Smart TVs with digital channels, and you can enjoy free WiFi, free wired Internet, and in-room childcare. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide free refreshments. Pillow menus invite a comfortable night's sleep, and you'll find nice touches like rainfall showerheads and bathrobes. TVs, separate bathtubs and showers, and espresso makers are also available.

A day of pampering at SO/ SPA can include deep-tissue massages and hot stone massages along with access to the sauna and steam room. The café, Javalab, is open for lunch and dinner. Hi So is the hotel's own rooftop bar. Enjoy the indoor swimming pool, 24-hour health club, and sauna as well as access to yoga classes. A 24-hour business center and conference space are among the business amenities offered. Plus you'll find free WiFi in public areas, a rooftop terrace, and concierge services. Buffet breakfast is available on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also valet parking, along with the convenience of an airport shuttle.

Places within a 15-minute walk of this 5-star Auckland Central Business District hotel include Princes Wharf and SkyCity Casino.

Signature Room, 1 King Bed, Business Lounge Access (SO Club)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed (SO Cozy)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, City View (SO Urban)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed (SO Comfy)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Signature Suite, 1 King Bed, Business Lounge Access (SO Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Single Beds (SO Cozy)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

SO/ Auckland ratings based on 26 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for SO/ Auckland

Everyone (13) Couples (8) Family (3)
5 out of 5

Posted by on 16 Mar. 2020

Was this review helpful to you?
Comment from Hotel Management

25 Apr. 2020 by SO/ Auckland General Manager

Thank you for the 5 star review.

5 out of 5
Beauty room, great staff service, great resturant and roof top bar

Posted by on 8 Mar. 2020

Was this review helpful to you?
Comment from Hotel Management

9 Mar. 2020 by SO/ Auckland GM

Thanks for the great review and full ratings. We appreciate your time in letting us know you love your time at SO/ Auckland. Kind regards, Stephen Gould - GM

2 out of 5

Posted by on 17 Feb. 2020

Was this review helpful to you?
Comment from Hotel Management

25 Feb. 2020 by SO/ Auckland

Sorry that the recent stay wasn't worthy of full marks. Please drop me a note if you wish to discuss this as we'd love to learn how we can make things better. Kind regards, Stephen Gould - General Manager

5 out of 5

Posted by on 9 Dec. 2019

Was this review helpful to you?
5 out of 5
The whole place is amazing! From the awesome lobby to the button-less elevator, to the amazing room WHICH HAS A BATH AT THE END OF OUR BED!! The decor is very high end too which made it feel like a home away from home..

Posted by on 6 Dec. 2019

Was this review helpful to you?
5 out of 5
Didn't look or feel like a 'corporate' CBD hotel. Great rooms, bit of quirk with the decor, and the rooftop bar was fun :)

Posted by on 1 Dec. 2019

Was this review helpful to you?
5 out of 5
I had a lovely welcome to the SO in Auckland. Staff very friendly and helpful and polite.

Posted by on 21 Nov. 2019

Was this review helpful to you?
5 out of 5

Posted by on 18 Nov. 2019

Was this review helpful to you?
5 out of 5
Best place I have ever stayed the service an people can’t beat it

Posted by on 22 Oct. 2019

Was this review helpful to you?
4 out of 5
Nice room quirky decor. Room was not ready when we arrived at 230 but were given a Cople of free drink vouchers

Posted by on 5 Oct. 2019

Was this review helpful to you?

Property Features

SO/ Auckland offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. You'll find a 24-hour business center on site. There are 5 meeting rooms available. A sauna, a rooftop terrace, and spa services are also featured at the luxury SO/ Auckland. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star Auckland hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 15 levels
  • 2 dining venues
  • 2 bars or lounges
  • 500 sq m of conference space
  • Built in 2018
  • Childcare (surcharge)
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Auckland Intl. Airport (AKL) (28.2 km / 17.5 mi)
  • Train station: Auckland Britomart Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

SO/ Auckland offers 130 accommodations with free minibar items and espresso makers. A pillow menu is available. 49-inch Smart televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Smart television
  • Digital channels
  • Refrigerator
  • Espresso maker
  • Coffee maker
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Javalab - This café serves lunch, dinner, and light fare. A children's menu is available.

Harbour Society - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Hi So - Onsite rooftop bar. Open daily.

Mixo - Onsite bar. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Sauna in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 12 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 100.0 per night.

Pet Policy

  • Pets and service animals are not allowed at SO/ Auckland

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards, debit cards, and cash. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.Contactless check-in and contactless check-out are available.Enhanced food service safety measures are in place.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals not allowed
  • Noise-free rooms not guaranteed
  • Number of children who can stay for free – 12
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 44 per person (approximately)
  • Airport shuttle fee: NZD 195 per vehicle (one-way)
  • Valet parking fee: NZD 50 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: NZD 100.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • SO/ Auckland Hotel
  • SO/ Auckland Hotel
  • SO/ Auckland Auckland
  • SO/ Auckland Hotel Auckland

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 12 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

url importing http://www.wotif.co.nz/Auckland-Hotels-SO/-Auckland.h25790026-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Auckland-Hotels-SO/-Auckland.h25790026-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.co.nz/Auckland-Hotels-SO/-Auckland.h25790026-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.