Sofitel Auckland Viaduct Harbour Deals & Reviews (Auckland, NZL)

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Sofitel Auckland Viaduct Harbour, Auckland, current page

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4.8 out of 5

Exceptional!

See all 298 Wotif Reviews

"Outstanding Hotel, service was superb rooms very clean overall amazing experience " More

By a verified traveller on Sun 06 Dec 2020

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Hotel Description

A luxury stay in Auckland awaits you at Sofitel Auckland Viaduct Harbour. Within just a 15-minute stroll, you'll find popular places like Viaduct Harbour and Sky Tower. Highlights at this family-friendly hotel include a full-service spa, a restaurant, and an indoor swimming pool.

You can enjoy LED TVs with satellite channels, and all 82 rooms feature free WiFi, free wired Internet, and iPod docks. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Pillow menus invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and rainfall showerheads. Additionally, separate bathtubs and showers, espresso makers, and free newspapers are available.

A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and reflexology. The restaurant, Lava Dining, serves international cuisine and is open for breakfast, lunch, and dinner. Sabrage Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the marina, fitness center, spa tub, and sauna. 5380 square feet (500 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Plus you'll find free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Within a 15-minute walk of this 5-star Auckland Central Business District hotel, attractions include Princes Wharf and Auckland Ferry Terminal.

Superior Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

NZ$245* Per night/room 16 Feb. - 17 Feb.

Deluxe Suite, 1 King Bed, View (Water Views, Club Sofitel Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed (Club Sofitel Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room, 1 King Bed, Balcony, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room, 1 King Bed, Marina View (Club Sofitel Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sofitel Auckland Viaduct Harbour ratings based on 298 Verified Reviews

Review Summary

4.8 out of 5 5.0 out of 5.0

Room cleanliness 5.0 out of 5.0

Service & staff 4.5 out of 5.0

Room comfort 5.0 out of 5.0

Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel Auckland Viaduct Harbour

5 out of 5

Posted by Cristy on 7 Jan. 2021

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Comment from Hotel Management

20 Jan. 2021 by FOM

Bonjour Cristy, Thank you for taking the time to provide us with such a great rating. I hope you enjoyed the facilities and was well rested. I hope to welcome you back in the near future. Kind regards, Dakotah Bishop Front Office Manager

5 out of 5

Outstanding Hotel, service was superb rooms very clean overall amazing experience

Posted by Sean, from Tauranga on 6 Dec. 2020

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Comment from Hotel Management

13 Dec. 2020 by GRM

Bonjour Sean, Thank you for taking the time to provide us with a wonderful review of your stay at Sofitel Auckland. It brings me great pleasure to hear you had an amazing experience. I look forward to welcoming you back so the team and I can provide you with another amazing Sofitel experience. Kind regards, Som Namprasert Guest Relations Manager

5 out of 5

Views, proximity to waterfront area, great staff and nice room. Room service meal was delicious and good wine list

Posted by Linda, from Coromandel on 21 Jun. 2020

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Comment from Hotel Management

24 Dec. 2020 by GRM

Bonjour, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Som Namprasert Guest Relations Manager

3 out of 5

Had no hot water you would think paying $500.plus a night they would have this sorted

Posted by a verified traveller on 6 Jun. 2020

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Comment from Hotel Management

24 Dec. 2020 by FOM

Bonjour, I am so sorry to hear you had a very disappointing experience. It is certainly not the 5 star luxury service we pride ourselves with. Thank you once again and I hope we have the opportunity of welcoming you back in the future. Warm regards, Dakotah Bishop Front Office Manager

4 out of 5

Given the circumstances not surprising, but they seemed very short-staffed. Impossible to get hold of housekeeping or room service - defaulted to reception eventually. Not impressed with 100% surcharge on laundry on a Saturday

Posted by a verified traveller on 29 Mar. 2020

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Comment from Hotel Management

26 May 2020 by GRM

Bonjour, We very much appreciate you taking the time to rate your stay at Sofitel Auckland Viaduct Harbour. I would like to express my apologies for the shortcomings that you experienced during your stay with us. It is not the service that we pride ourselves with, however thank you for being so understanding due to the unforeseen circumstances we have all faced. Thank you again for sharing your experience, and I hope we get the opportunity of welcoming you back in the future so we can provide you with the Magnifique Sofitel Auckland experience. With Warm Regards, Dakotah Bishop Guest Relations Manager

5 out of 5

Everything. Great property, we loved it. Staff and service were awesome.

Posted by a verified traveller on 2 Feb. 2020

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Comment from Hotel Management

5 Feb. 2020 by GRM

4 out of 5

Posted by a verified traveller on 26 Jan. 2020

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Comment from Hotel Management

26 Jan. 2020 by GRM

Bonjour, We very much appreciate you taking the time to rate your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive ratings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

5 out of 5

Amazing service and best Hotel location in Auckland

Posted by a verified traveller on 11 Dec. 2019

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Comment from Hotel Management

13 Dec. 2019 by DB

Bonjour We very much appreciate your comments regarding your stay at Sofitel Auckland. It is always a pleasure to receive positive feedback on our service and location, I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, With Warm Regards, Dakotah Bishop Guest Relations Manager

5 out of 5

Very good experience here.ideal location for city and the staff were excellent, courteous and helpful. The room and bathroom were to a very high standard.

Posted by a verified traveller on 1 Dec. 2019

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Comment from Hotel Management

2 Dec. 2019 by db

Bonjour Thank you so much for sharing your recent experience at Sofitel. It is such a pleasure to read that you had a Magnifique time with us and enjoyed our location, comfortable room and the service deliver by our ambassadors. Thank you once again for sharing your lovely feedback and I hope to welcome you back in the near future. Warm Regards, Dakotah Bishop Guest Relations Manager

4 out of 5

Luxurious facilites. Good food. Friendly staff. The brand of toiletries is Lanvine. The airconditioning is not that cold.

Posted by a verified traveller on 27 Oct. 2019

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Comment from Hotel Management

29 Oct. 2019 by DB

Bonjour Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am happy to learn that you enjoyed your stay from hotel facilities, quality food and the service deliver by our ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

About the Sofitel Auckland Viaduct Harbour

Location 21 Viaduct Harbour Avenue, Auckland, 1010

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Sofitel Auckland Viaduct Harbour offers its guests a full-service spa, a marina, and an indoor pool. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 5380 square feet (500 square meters) and includes conference space. A spa tub, a fitness center, and a sauna are also featured at the luxury Sofitel Auckland Viaduct Harbour. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star Auckland hotel is smoke free.

1 building
82 guestrooms or units
5 levels
5380 sq ft of conference space
500 sq m of conference space
Built in 2005
Dining venue
Bar or lounge
Coffee shop
Deli
Childcare (surcharge)
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Game room or arcade
Library
Terrace
Newspapers in lobby (free)
ATM
Bellhop
Elevator
No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

Airport: Auckland Intl. Airport (AKL) (27.9 km / 17.4 mi)
Train station: Auckland Britomart Station (1.2 km / 0.7 mi)
Property shuttles: Airport shuttle
Parking: Valet parking available for a surcharge

Room Amenities

Sofitel Auckland Viaduct Harbour offers 82 accommodations with iPod docking stations and minibars. A pillow menu is available. 48-inch LED televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and espresso makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries. This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Deep soaking tub
Minibar
IPod dock
In-room dining (24 hours)
LED television
Satellite channels
Movies for purchase
Refrigerator
Espresso maker
Hypo-allergenic bedding
Pillow options
Separate shower and tub
Rainfall showerhead
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Newspapers (free)
Hair dryer
Safe
Bathrobes
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Lava Dining - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

21 Viaduct Cafe - This café specializes in regional cuisine and serves breakfast, brunch, lunch, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Sabrage Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

24-hour room service is available.

Spa Services

Body treatments
Facial treatments
Number of treatment rooms 6
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Steam room in spa
Reflexology
Sports massage

Hotel Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age is: 18
Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

For guests booked in room types with club access, this property enforces a smart casual dress code in the club lounge. Children 18 years and younger accompanied by an adult are permitted in the club lounge until 5 PM. After 5 PM, only children ages 12-18 are allowed.

Front desk staff will greet guests on arrival.

Check-out

Check-out by 11 AM

Payment types

Children and extra beds

Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Rollaway/extra beds are available for NZD 80.0 per night.
Free cribs (infant beds)!

Pet Policy

No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

Parking height restrictions apply
Cash or credit card deposit required
One child stays free
Debit cards not accepted
Staffed front desk
Security system
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
Individually wrapped food options are available through room service
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on site
Mobile key entry is not available
Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: NZD 40 per person (approximately)
Airport shuttle fee: NZD 42 per person (one-way)
Valet parking fee: NZD 45 per day
Early check-in is available for a fee (subject to availability, amount varies)
Rollaway bed fee: NZD 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Auckland Sofitel
Sofitel Auckland
Sofitel Auckland Harbour
Sofitel Auckland Viaduct
Sofitel Auckland Viaduct Harbour
Sofitel Viaduct Auckland
Sofitel Viaduct Harbour
Sofitel Viaduct Harbour Auckland
Sofitel Viaduct Harbour Hotel
Sofitel Viaduct Harbour Hotel Auckland
Sofitel Auckland Viaduct Harbour New Zealand
Sofitel Auckland Viaduct Harbour Hotel
Sofitel Auckland Viaduct Harbour Hotel
Sofitel Auckland Viaduct Harbour Auckland
Sofitel Auckland Viaduct Harbour Hotel Auckland

You should know

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.

Sofitel Auckland Viaduct Harbour