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 Auckland •1 Room
 Auckland • 1 Room
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Sofitel Auckland Viaduct Harbour

5-star property
21 Viaduct Harbour Avenue, Auckland, 0508 053 286
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4.8 out of 5
Exceptional!
See all 282 wotif Reviews

"Disappointed at the noise during the night- cars revving up outside, loud music blaring from car stereos. When we checked in we were told we had a ver ... " More

By a verified traveller on Sun 01 May 2022

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Hotel Description

A luxury stay in Auckland awaits you at Sofitel Auckland Viaduct Harbour. Within just a 15-minute stroll, you'll find popular places like Viaduct Harbour and Sky Tower. Highlights at this family-friendly hotel include a full-service spa, a restaurant, and an indoor swimming pool.

You can enjoy Smart TVs with digital channels, and all 88 rooms feature free WiFi, free wired Internet, and balconies. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Pillow menus invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and rainfall showerheads. Additionally, separate bathtubs and showers, espresso makers, and free newspapers are available.

A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and reflexology. The restaurant, La Marée Restaurant, serves international cuisine and is open for breakfast, lunch, and dinner. Sabrage Champagne Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the marina, gym, spa tub, and sauna. 5380 square feet (500 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Plus you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Auckland Central Business District hotel, you'll be 1.1 km (0.7 mi) from Auckland Ferry Terminal and 1.2 km (0.8 mi) from University of Auckland.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$321* Per night/room 12 Jun. - 13 Jun.

Deluxe Suite, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room, 1 King Bed (Atrium View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room, 1 King Bed, Business Lounge Access, Marina View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sofitel Auckland Viaduct Harbour ratings based on 282 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel Auckland Viaduct Harbour

Everyone (141) Couples (126) Business (2) Family (14)
3 out of 5
Disappointed at the noise during the night- cars revving up outside, loud music blaring from car stereos. When we checked in we were told we had a very quiet room but it certainly wasn’t. Additionally, our bathroom rubbish bin had the previous guest’s rubbish in it when we arrived. Breakfast was very frenetic and disorganised. Long queues, poor service.

Posted by on 1 May 2022

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5 out of 5
Great hotel, staff extremely attentive and marina views best in Auckland

Posted by on 21 Aug. 2021

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4 out of 5

Posted by on 19 Jun. 2021

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Comment from Hotel Management

5 Aug. 2021 by FOM

Bonjour, Thank you for taking the time to rate your most recent stay. We truly appreciate your support. Kind regards, Dakotah Bishop Front Office Manager

5 out of 5
Great staff and great room. Price was very reasonable in peak party time of America’s Cup

Posted by on 18 Mar. 2021

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4 out of 5

Posted by on 8 Feb. 2021

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5 out of 5

Posted by on 7 Jan. 2021

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Comment from Hotel Management

20 Jan. 2021 by FOM

Bonjour Cristy, Thank you for taking the time to provide us with such a great rating. I hope you enjoyed the facilities and was well rested. I hope to welcome you back in the near future. Kind regards, Dakotah Bishop Front Office Manager

5 out of 5
Outstanding Hotel, service was superb rooms very clean overall amazing experience

Posted by , from Tauranga on 6 Dec. 2020

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Comment from Hotel Management

13 Dec. 2020 by GRM

Bonjour Sean, Thank you for taking the time to provide us with a wonderful review of your stay at Sofitel Auckland. It brings me great pleasure to hear you had an amazing experience. I look forward to welcoming you back so the team and I can provide you with another amazing Sofitel experience. Kind regards, Som Namprasert Guest Relations Manager

5 out of 5
Views, proximity to waterfront area, great staff and nice room. Room service meal was delicious and good wine list

Posted by , from Coromandel on 21 Jun. 2020

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Comment from Hotel Management

24 Dec. 2020 by GRM

Bonjour, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Som Namprasert Guest Relations Manager

3 out of 5
Had no hot water you would think paying $500.plus a night they would have this sorted

Posted by on 6 Jun. 2020

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Comment from Hotel Management

24 Dec. 2020 by FOM

Bonjour, I am so sorry to hear you had a very disappointing experience. It is certainly not the 5 star luxury service we pride ourselves with. Thank you once again and I hope we have the opportunity of welcoming you back in the future. Warm regards, Dakotah Bishop Front Office Manager

4 out of 5
Given the circumstances not surprising, but they seemed very short-staffed. Impossible to get hold of housekeeping or room service - defaulted to reception eventually. Not impressed with 100% surcharge on laundry on a Saturday

Posted by on 29 Mar. 2020

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Comment from Hotel Management

26 May 2020 by GRM

Bonjour, We very much appreciate you taking the time to rate your stay at Sofitel Auckland Viaduct Harbour. I would like to express my apologies for the shortcomings that you experienced during your stay with us. It is not the service that we pride ourselves with, however thank you for being so understanding due to the unforeseen circumstances we have all faced. Thank you again for sharing your experience, and I hope we get the opportunity of welcoming you back in the future so we can provide you with the Magnifique Sofitel Auckland experience. With Warm Regards, Dakotah Bishop Guest Relations Manager

About the Sofitel Auckland Viaduct Harbour

Location 21 Viaduct Harbour Avenue, Auckland, 1010

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Sofitel Auckland Viaduct Harbour offers its guests a full-service spa, a marina, and an indoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 5380 square feet (500 square meters) and includes conference space. A spa tub, a fitness center, and a sauna are also featured at the luxury Sofitel Auckland Viaduct Harbour. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star Auckland hotel is smoke free.

  • 1 building
  • 88 guestrooms or units
  • 5 levels
  • 5380 sq ft of conference space
  • 500 sq m of conference space
  • Built in 2005
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Auckland Britomart Station (1.2 km / 0.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Sofitel Auckland Viaduct Harbour offers 88 accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. 48-inch Smart televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Digital channels
  • Movies for purchase
  • Refrigerator
  • Espresso maker
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

La Marée Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

French Press Cafe - This café specializes in regional cuisine and serves breakfast, brunch, lunch, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Sabrage Champagne Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up.

For guests booked in room types with club access, this property enforces a smart casual dress code in the club lounge. Children 18 years and younger accompanied by an adult are permitted in the club lounge until 5 PM. After 5 PM, only children ages 12-18 are allowed.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for NZD 100 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Parking height restrictions apply
  • Cash or credit card deposit required
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for proof of COVID-19 vaccination requirement: 12
  • Property does not offer on-site COVID-19 testing

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 45 per person (approximately)
  • Airport shuttle fee: NZD 42 per person (one-way)
  • Covered valet parking fee: NZD 45 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: NZD 100 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Sofitel
  • Sofitel Auckland
  • Sofitel Auckland Harbour
  • Sofitel Auckland Viaduct
  • Sofitel Auckland Viaduct Harbour
  • Sofitel Viaduct Auckland
  • Sofitel Viaduct Harbour
  • Sofitel Viaduct Harbour Auckland
  • Sofitel Viaduct Harbour Hotel
  • Sofitel Viaduct Harbour Hotel Auckland
  • Sofitel Auckland Viaduct Harbour New Zealand
  • Sofitel Auckland Viaduct Harbour Hotel
  • Sofitel Auckland Viaduct Harbour Hotel
  • Sofitel Auckland Viaduct Harbour Auckland
  • Sofitel Auckland Viaduct Harbour Hotel Auckland

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.