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4.8 out of 5

"Great staff and great room. Price was very reasonable in peak party time of America’s Cup " More

By a verified traveller on Thu 18 Mar 2021

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Hotel Description

A luxury stay in Auckland awaits you at Sofitel Auckland Viaduct Harbour. Within just a 15-minute stroll, you'll find popular places like Viaduct Harbour and Sky Tower. Highlights at this family-friendly hotel include a full-service spa, a restaurant, and an indoor swimming pool.

You can enjoy LED TVs with satellite channels, and all 82 rooms feature free WiFi, free wired Internet, and iPod docks. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Pillow menus invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and rainfall showerheads. Additionally, separate bathtubs and showers, espresso makers, and free newspapers are available.

A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and reflexology. The restaurant, Lava Dining, serves international cuisine and is open for breakfast, lunch, and dinner. Sabrage Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the marina, fitness center, spa tub, and sauna. 5380 square feet (500 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Plus you'll find free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Within a 15-minute walk of this 5-star Auckland Central Business District hotel, attractions include Princes Wharf and Auckland Ferry Terminal.

Superior Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$304* Per night/room 13 Apr. - 14 Apr.

Deluxe Suite, 1 King Bed, Business Lounge Access, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room, 1 King Bed, Balcony, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room, 1 King Bed, Business Lounge Access, Marina View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sofitel Auckland Viaduct Harbour ratings based on 289 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel Auckland Viaduct Harbour

Everyone (143) Couples (132) Business (2) Family (14)
5 out of 5
Great staff and great room. Price was very reasonable in peak party time of America’s Cup

Posted by on 18 Mar. 2021

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4 out of 5

Posted by on 8 Feb. 2021

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5 out of 5

Posted by on 7 Jan. 2021

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Comment from Hotel Management

20 Jan. 2021 by FOM

Bonjour Cristy, Thank you for taking the time to provide us with such a great rating. I hope you enjoyed the facilities and was well rested. I hope to welcome you back in the near future. Kind regards, Dakotah Bishop Front Office Manager

5 out of 5
Outstanding Hotel, service was superb rooms very clean overall amazing experience

Posted by , from Tauranga on 6 Dec. 2020

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Comment from Hotel Management

13 Dec. 2020 by GRM

Bonjour Sean, Thank you for taking the time to provide us with a wonderful review of your stay at Sofitel Auckland. It brings me great pleasure to hear you had an amazing experience. I look forward to welcoming you back so the team and I can provide you with another amazing Sofitel experience. Kind regards, Som Namprasert Guest Relations Manager

5 out of 5
Views, proximity to waterfront area, great staff and nice room. Room service meal was delicious and good wine list

Posted by , from Coromandel on 21 Jun. 2020

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Comment from Hotel Management

24 Dec. 2020 by GRM

Bonjour, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Som Namprasert Guest Relations Manager

3 out of 5
Had no hot water you would think paying $500.plus a night they would have this sorted

Posted by on 6 Jun. 2020

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Comment from Hotel Management

24 Dec. 2020 by FOM

Bonjour, I am so sorry to hear you had a very disappointing experience. It is certainly not the 5 star luxury service we pride ourselves with. Thank you once again and I hope we have the opportunity of welcoming you back in the future. Warm regards, Dakotah Bishop Front Office Manager

4 out of 5
Given the circumstances not surprising, but they seemed very short-staffed. Impossible to get hold of housekeeping or room service - defaulted to reception eventually. Not impressed with 100% surcharge on laundry on a Saturday

Posted by on 29 Mar. 2020

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Comment from Hotel Management

26 May 2020 by GRM

Bonjour, We very much appreciate you taking the time to rate your stay at Sofitel Auckland Viaduct Harbour. I would like to express my apologies for the shortcomings that you experienced during your stay with us. It is not the service that we pride ourselves with, however thank you for being so understanding due to the unforeseen circumstances we have all faced. Thank you again for sharing your experience, and I hope we get the opportunity of welcoming you back in the future so we can provide you with the Magnifique Sofitel Auckland experience. With Warm Regards, Dakotah Bishop Guest Relations Manager

5 out of 5
Everything. Great property, we loved it. Staff and service were awesome.

Posted by on 2 Feb. 2020

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Comment from Hotel Management

5 Feb. 2020 by GRM

Bonjour, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

4 out of 5

Posted by on 26 Jan. 2020

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Comment from Hotel Management

26 Jan. 2020 by GRM

Bonjour, We very much appreciate you taking the time to rate your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive ratings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

5 out of 5
Amazing service and best Hotel location in Auckland

Posted by on 11 Dec. 2019

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Comment from Hotel Management

13 Dec. 2019 by DB

Bonjour We very much appreciate your comments regarding your stay at Sofitel Auckland. It is always a pleasure to receive positive feedback on our service and location, I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, With Warm Regards, Dakotah Bishop Guest Relations Manager

About the Sofitel Auckland Viaduct Harbour

Location 21 Viaduct Harbour Avenue, Auckland, 1010

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Sofitel Auckland Viaduct Harbour offers its guests a full-service spa, a marina, and an indoor pool. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 5380 square feet (500 square meters) and includes conference space. A spa tub, a fitness center, and a sauna are also featured at the luxury Sofitel Auckland Viaduct Harbour. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star Auckland hotel is smoke free.

  • 1 building
  • 82 guestrooms or units
  • 5 levels
  • 5380 sq ft of conference space
  • 500 sq m of conference space
  • Built in 2005
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Auckland Intl. Airport (AKL) (27.9 km / 17.4 mi)
  • Train station: Auckland Britomart Station (1.2 km / 0.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Sofitel Auckland Viaduct Harbour offers 82 accommodations with iPod docking stations and minibars. A pillow menu is available. 48-inch LED televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and espresso makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries. This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Deep soaking tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Espresso maker
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Lava Dining - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

21 Viaduct Cafe - This café specializes in regional cuisine and serves breakfast, brunch, lunch, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Sabrage Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

For guests booked in room types with club access, this property enforces a smart casual dress code in the club lounge. Children 18 years and younger accompanied by an adult are permitted in the club lounge until 5 PM. After 5 PM, only children ages 12-18 are allowed.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for NZD 80.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Parking height restrictions apply
  • Cash or credit card deposit required
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 40 per person (approximately)
  • Airport shuttle fee: NZD 42 per person (one-way)
  • Valet parking fee: NZD 45 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: NZD 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Sofitel
  • Sofitel Auckland
  • Sofitel Auckland Harbour
  • Sofitel Auckland Viaduct
  • Sofitel Auckland Viaduct Harbour
  • Sofitel Viaduct Auckland
  • Sofitel Viaduct Harbour
  • Sofitel Viaduct Harbour Auckland
  • Sofitel Viaduct Harbour Hotel
  • Sofitel Viaduct Harbour Hotel Auckland
  • Sofitel Auckland Viaduct Harbour New Zealand
  • Sofitel Auckland Viaduct Harbour Hotel
  • Sofitel Auckland Viaduct Harbour Hotel
  • Sofitel Auckland Viaduct Harbour Auckland
  • Sofitel Auckland Viaduct Harbour Hotel Auckland

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.