4.6 out of 5

"Nice hotel. Friendly staff however room booked was for a king sized bed but we got given a room with two king single beds. As we got in late evening ... " More

By a verified traveller on Wed 29 Aug 2018

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Hotel Description

A luxury stay in the heart of Auckland awaits you at Stamford Plaza Auckland. You'll be within steps of DFS Galleria Auckland and within a short 5-minute stroll of Queen Street Shopping District. Highlights at this hotel include in-room free WiFi, free high-speed Internet, and LED TVs.

You can enjoy separate bathtubs and showers, free newspapers, and safes, featured in all 286 rooms. Premium linens invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Additionally, fridges, minibars, and hairdryers are available.

The restaurant, Knights On Albert, is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the indoor swimming pool, 24-hour fitness centre, spa tub, and sauna. 10506 square feet (976 square metres) of event facilities include conference rooms, and other business amenities include a business centre. Additionally, you'll find free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Sights within a 10-minute walk of this 5-star Auckland Central Business District hotel include Britomart Transport Centre and Auckland Ferry Terminal.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$161 per night

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Governor's)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Stamford)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Stamford Plaza Auckland ratings based on 5,878 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Stamford Plaza Auckland

Everyone (1990) Couples (3328) Business (14) Family (541)
5 out of 5
Hi We enjoyed our stay and we like the meals and breakfasts. Didn't like all the road works etc but the hotel has done well in accommodating things around it.

Posted by on 17 Mar. 2019

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Comment from Hotel Management

19 Mar. 2019 by Clinton Farley

Dear Anonymous, Thank you for a positive review for Stamford Plaza Auckland. We are glad you enjoyed the delicious meals at our restaurants in our lovely hotel. Please come back and stay with us again. Kind regards, Clinton Farley General Manager

4 out of 5
Getting to the hotel wasn’t great The stay was very enjoyable

Posted by on 14 Mar. 2019

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Comment from Hotel Management

19 Mar. 2019 by Clinton Farley

Dear Anonymous, Thank you for a positive review for Stamford Plaza Auckland. We are glad you enjoyed your stay at our lovely hotel. Please come back and stay with us again. Kind regards, Clinton Farley General Manager

4 out of 5
Perfect location with in walking distance to things. The staff were extremely helpful and friendly. Worth the stay!

Posted by on 13 Mar. 2019

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Comment from Hotel Management

14 Mar. 2019 by Clinton Farley

Dear Anonymous, Thank you for a positive review for Stamford Plaza Auckland. We are glad you enjoyed your stay in our lovely rooms and services of our friendly staff. Please come back and stay with us again. Kind regards, Clinton Farley General Manager

4 out of 5
The location. The ambiance of the hotel. We thought the food was ordinary.

Posted by on 1 Mar. 2019

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Comment from Hotel Management

14 Mar. 2019 by Clinton Farley

Dear Anonymous, Thank you for taking the time to review us following your stay. We regret that your experience fell short of expectation for the food. Please accept my sincere apologies for it. Your feedback regarding your stay with us by no means reflects the high standard of quality and service that Stamford Plaza Auckland is usually proud to offer. I confirm therefore that I have investigated your comments in a serious light and taken action to rectify the shortcomings. We hope you give us another opportunity to redeem ourselves. Kind regards, Clinton Farley General Manager

5 out of 5
The room was nice and check in staff very nice. There are lots of road works going on outside.

Posted by on 24 Feb. 2019

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1 out of 5
The staff gave someone else my room to check into even though I still had three nights left I was staying alone when two men entered my room with bags and staff refused to believe it happened until I insisted the watch footage. I was moved to exact same room and never felt safe staying here. Whole thing was handled appalling. Terrible stay.

Posted by on 19 Feb. 2019

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Comment from Hotel Management

25 Feb. 2019 by Clinton Farley

Dear Anonymous, Thank you for taking the time to review us following your stay. Please accept my sincere apologies for the service you experienced about moving rooms during your stay. Your feedback regarding your stay with us by no means reflects the high standard of quality and service that Stamford Plaza Auckland is usually proud to offer. I confirm therefore that I have investigated your comments in a serious light and taken action to rectify the shortcomings in future. We hope you give us another opportunity to redeem ourselves. Kind regards, Clinton Farley General Manager

5 out of 5
All the staff is totally amazing, so friendly and helpful You get treated like royalty here. Everything super clean and will definitely be staying again

Posted by on 19 Feb. 2019

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Comment from Hotel Management

26 Feb. 2019 by Clinton Farley

Dear Anonymous, Thank you for a five star rating for Stamford Plaza Auckland. We are glad you enjoyed your stay in our lovely rooms and services of our friendly staff. Please come back and stay with us again. Kind regards, Clinton Farley General Manager

1 out of 5
awful and expensive experience. Black mould in shower. Windows were filthy. Pillows had brown stains on them. Unusual smell about the room. I was charged $15 for wifi which i didnt use. when i queried why i was charged this the staff memeber was rude and unhelpful and didnt rectify the situation.

Posted by on 17 Feb. 2019

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Comment from Hotel Management

19 Feb. 2019 by Clinton Farley

Dear Anonymous, Thank you for taking the time to review us following your stay. Please accept my sincere apologies for the black mould in the shower, stained pillows and filthy windows. Your feedback regarding your stay with us by no means reflects the high standard of quality and service that Stamford Plaza Auckland is usually proud to offer. I confirm therefore that I have investigated your comments in a serious light and taken action to rectify the shortcomings. We hope you give us another opportunity to redeem ourselves. Kind regards, Clinton Farley General Manager

4 out of 5
Loved relaxing in the swimming pool and the spa. The lobby bar was great before heading out for dinner.

Posted by on 14 Feb. 2019

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Comment from Hotel Management

19 Feb. 2019 by Clinton Farley

Dear Anonymous, Thank you for a positive review for Stamford Plaza Auckland. We are glad you enjoyed your time at our fantastic swimming area, spa and lovely bar area. Please come back and stay with us again. Kind regards, Clinton Farley General Manager

4 out of 5
Lovely stay excellent breakfast that we had included in our room costs and was definitely worth it

Posted by on 10 Feb. 2019

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About the Stamford Plaza Auckland

Location 22 - 26 Albert Street, Auckland, 1001

Property Features

As a guest of Stamford Plaza Auckland, you'll find an indoor pool, a spa tub, a sauna, and a 24-hour fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business centre on site. Event space at this hotel measures 10506 square feet (976 square metres) and includes conference rooms. Tour or ticket assistance, multilingual staff, and coffee/tea in common area are also featured at the luxury Stamford Plaza Auckland. For a fee, parking is available. This 5-star Auckland hotel is smoke free.

  • 1 building
  • 286 guestrooms or units
  • 11 levels
  • 2 dining venues
  • 10506 sq ft of conference space
  • 976 sq. m of conference space
  • Bar or lounge
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (27.5 km / 17.1 mi)
  • Train station: Auckland Britomart Station (1.4 km / 0.9 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Stamford Plaza Auckland offers 286 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. 40-inch LED televisions come with pay-per-view films. Bathrooms include a separate bath and shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • LED television
  • Films for purchase
  • Fridge
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Stamford Plaza Auckland has 2 restaurants serving breakfast, lunch and dinner.

Knights On Albert – On-site restaurant. Guests can enjoy drinks at the bar. Open daily.

Kabuki Teppanyaki – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open selected days.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

For bookings of 5 rooms or more, this property charges a non-refundable 50% deposit at time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 65.0 per night.

Pets

  • No pets allowed

Policies

Additional policies and fees may apply when booking more than 5 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Union Pay

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 33 per person (approximately)
  • Valet parking fee: NZD 45.00 per night
  • Rollaway bed fee: NZD 65.0 per night
  • On-site credit card charges are subject to a surcharge of 3.10 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Stamford Plaza Auckland Hotel
  • Stamford Plaza Auckland
  • Stamford Plaza Hotel Auckland
  • Auckland Stamford Plaza Hotel
  • Stamford Plaza Auckland New Zealand
  • Stamford Plaza Auckland Hotel Auckland Central

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 5 stars.

Official New Zealand Rating provided by Qualmark®