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4.3 out of 5

"Close to Castletown. Bungalows were perfect! " More

By a verified traveller on Thu 28 Mar 2024

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Hotel Description

A family-friendly stay in Townsville awaits you at Mercure Townsville. You'll be within a 20-minute walk of Townsville Museum and Historical Society and 2.2 km (1.4 mi) from Castle Hill. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

The restaurant, Celsius Restaurant, is open for breakfast, lunch, and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy access to 2 outdoor tennis courts along with a kids' swimming pool and pool loungers. Additionally, you'll find free WiFi in public areas, a conference center, and a 24-hour business center. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. There's also the convenience of free RV/bus/truck parking.

Attractions within a 10-minute drive of this Currajong hotel include Queensland Country Bank Stadium and Magnetic Island Ferry Terminal.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$134* Per night/room 21 Apr. - 22 Apr.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Bungalow, 2 Bedrooms

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mercure Townsville ratings based on 668 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Townsville

Everyone (342) Couples (188) Business (2) Family (129)
5 out of 5
Close to Castletown. Bungalows were perfect!

Posted by on 28 Mar. 2024

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3 out of 5
The property was quite dated and for the price I was disappointed with the room. A lot of rust and damage from humidity, it just looked tired and had water stains down the walls. As we were on the second floor the verandah looked very worn in some areas. The milk provided in the room was off(curdled). The TV had big white dots on the screen.The outside surrounds and pool were lovely. The staff across the whole facility provided a great service, they were all courteous, helpful and very friendly.. The meals were very nice, though the bar prices a little steep.I had tossed up staying two nights but so glad I did not.

Posted by on 25 Mar. 2024

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Comment from Hotel Management

25 Mar. 2024 by Michael Rignall

Dear Sharon,Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. The hotel is about to commence the second stage of its refurbishment program that will entail a complete overhaul of the guest accommodation rooms. It will also include an upgrade of the WIFI network which is currently taking place. I will also speak to the housekeeping team in regard to the milk and to ensure they are checked daily.If you are ever returning, please let us know so that we can ensure a seamless stay in the future. Kind regards,

5 out of 5
i loved it here -the staff were sensational I had some trouble downtown and Deb the night receptionist went above and beyond to help me -thank you all

Posted by on 24 Mar. 2024

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Comment from Hotel Management

25 Mar. 2024 by Michael Rignall

Dear Sandra,Thankyou for a great review. Really pleasing to read your comments and in particluar about the staff. I will pass this on as they will be thrilled to receive such positive feedback.Regards

2 out of 5
Very aged and tired rooms. For the cost I was expecting 5 star and it was very more a 3 star.

Posted by on 24 Mar. 2024

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Comment from Hotel Management

25 Mar. 2024 by Michael Rignall

Dear Elke, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. The hotel is about to commence the second stage of its refurbishment program that will entail a complete overhaul of the guest accommodation rooms. It will also include an upgrade of the WIFI network which is currently taking place. If you are ever returning, please let us know so that we can ensure a seamless stay in the future. Kind regards,

5 out of 5
Excellent gardens, quiet and friendly staff

Posted by on 2 Mar. 2024

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Comment from Hotel Management

4 Mar. 2024 by Michael Rignall

Dear Kingsly,Thankyou for a wonderful review. I think most would agree our staff are very friendly and work extremely hard to provide quality service. Kind Regards

5 out of 5
Check-in was quick and friendly. My room was clean and perfect for what I needed, Buffet breakfast was fantastic. Nice and close to shops.

Posted by on 6 Jan. 2024

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Comment from Hotel Management

29 Jan. 2024 by Michael Rignall

Dear Tracy,Thankyou for a wonderful review of Mercure Townsville. Very pleasing to read your comments are glad you had a lovely stay. We do hope to see you again soon.All the best

5 out of 5

Posted by on 2 Jan. 2024

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Comment from Hotel Management

8 Jan. 2024 by Michael Rignall

Dear Sarita,Thankyou for a wonderful review of Mercure Townsville. Glad you enjoyed your stay with us.All the best

5 out of 5
The staff was very helpful. Would stay there again

Posted by on 17 Dec. 2023

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Comment from Hotel Management

18 Dec. 2023 by Michael Rignall

Dear Gregory,Thankyou for a great review. Glad you enjoyed and we do hope to see you again soon.Kind Regards

1 out of 5
Air con didn’t work, no gym facilities (which was an essential criteria when booking), and nobody interested in doing anything about it. Wish we’d checked in earlier so we had time to find an alternative.

Posted by on 12 Nov. 2023

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Comment from Hotel Management

16 Nov. 2023 by Michael Rignall

Dear Verity,Thankyou for feedback in regard to your recent stay with us.Apologies for the issues with the air conditioner, I do hope my team were able to fix it prior to your departure. You are correct the hotel does not have a gymnasium, however this is noted on our website. We do have a reciprocal agreement with a local gymnasium where it is free of charge for our guests.Again thankyou for your feedback and we do hope that your next visit will be a much more pleasurable experience.Kind Regards

5 out of 5

Posted by on 28 Sep. 2023

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Comment from Hotel Management

21 Oct. 2023 by Michael Rignall

Dear Sandra,Thankyou for rating your stay with us at Mercure Townsville.Glad you enjoyed your time with us and we do hope to see you again soon.All the best

Property Features

Mercure Townsville offers its guests a children's pool, outdoor tennis courts, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 7319 square feet (680 square meters) and includes a conference center. A terrace, tour/ticket assistance, and a vending machine are also featured at the family-friendly Mercure Townsville. Self parking is free. This Townsville hotel is smoke free.

  • 174 guestrooms or units
  • 2 levels
  • Meeting rooms
  • 7319 sq ft of conference space
  • 680 sq m of conference space
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Townsville Station (3.8 km / 2.4 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Mercure Townsville offers 174 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Celsius Restaurant - This poolside restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • No lifts
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 29 per person
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Hotel Townsville
  • Mercure Townsville
  • Townsville Mercure
  • Accor Hotel Townsville
  • Mercure Townsville Hotel Townsville
  • Mercure Townsville Hotel
  • Mercure Townsville Hotel
  • Mercure Townsville Currajong
  • Mercure Townsville Hotel Currajong

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.