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3.9 out of 5

"Interior nice and clean, exterior shabby " More

By a verified traveller on Wed 20 Mar 2024

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Hotel Description

At Hotel Allen you'll be within a short 5-minute stroll of The Strand Beach and Queens Gardens. Highlights at this motel include an outdoor swimming pool, free self parking, and a bar/lounge.

The bistro, Hotel Allen Bistro, is open for breakfast. Additionally, you'll find laundry facilities, free newspapers in the lobby, and luggage storage.

Attractions within a 10-minute drive of this 3-star North Ward motel include Magnetic Island Ferry Terminal and Queensland Country Bank Stadium.

Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$94* Per night/room 20 Apr. - 21 Apr.

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Quadruple Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Triple Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Allen ratings based on 544 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Allen

Everyone (338) Couples (88) Students (2) Family (105) Other (2)
4 out of 5

Posted by on 21 Mar. 2024

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4 out of 5
Interior nice and clean, exterior shabby

Posted by on 20 Mar. 2024

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3 out of 5
Great location. Unable to lock window on arrival but it was fixed later in the day after we advised. While clean it could do with some paint and freshening up. Dinner meal was nice but they forgot to put in a few listed ingredients. We felt comfortable enough staying here for the price we paid.

Posted by on 25 Feb. 2024

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1 out of 5
Stinks& no kitchens

Posted by on 20 Feb. 2024

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1 out of 5
The property needs total refurbish fancy coles putting this type of property out to the market

Posted by on 16 Feb. 2024

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1 out of 5
The property needs severe renovations absolutely disgusting room with plaster ofc the walls above skirting boards due to dampness coming through the wall from the bathroom. Mould on the bzthroom ceiling and mould on the bottom of the shower curtin. No internet available to guests, no sdvice given that the entry at nigth is in the street around the corner.... worst place I have ever stayed in... discusting room would not pass a health inspection, exhaust fan in bathroom not working but sign on mirror in bathroom requests that guests close bathroom door and use exhaust fan because the steam WILL set off the smoke detector... unbelievable.

Posted by on 14 Feb. 2024

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5 out of 5
Clean rooms friendly staff

Posted by on 4 Feb. 2024

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4 out of 5
I was there for 5 nights. I found the staff to be quite friendly. Overall, I was happy with my stay. My only gripe is the cleanliness. There was hair all over the floor and toilet lid (I’m bald so I know it wasn’t mine!), and when I spoke to ‘housekeeping’ they directed me to the vacuum cleaner for me to clean it up. I just didn’t think I should have to do that considering I was the guest and I didn’t just pay for 1 night.

Posted by on 16 Jan. 2024

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3 out of 5

Posted by on 28 Nov. 2023

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2 out of 5
It looks like something out of a movie in the 70's. Ceiling paint coming off. ripped carpet with staining. Pool unusable. Cant shut the fridge without a latch. Mould on the roof in the bedroom.

Posted by on 25 Nov. 2023

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Property Features

As a guest of Hotel Allen, you'll find an outdoor pool, complimentary newspapers in the lobby, and laundry facilities. You can enjoy a drink at the bar/lounge. The front desk is open around the clock. Self parking is free. This 3-star Townsville motel is smoke free.

  • 51 guestrooms or units
  • 2 levels
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Newspapers in lobby (free)
  • ATM
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Laundry facilities
  • Refrigerator

Parking

Free self parking

Transport

  • Train station: Townsville Station (3 km / 1.9 mi)
  • Parking: Free self parking

Room Amenities

Hotel Allen offers 51 accommodations with air conditioning. Flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Air conditioning

Food & Drink

Hotel Allen Bistro - This bistro serves breakfast only. Guests can enjoy drinks at the bar.

Onsite venue #2 - sports bar. Open daily.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8 PM

Special check-in instructions:

The front desk is open daily from 9:00 AM - 8:00 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Arrivals after midnight cannot be accommodated at this property.

The front desk at this property is open daily from 9:00 AM - 8:00 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 15 per night.
  • Cribs (infant beds) are available for AUD 15 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 15 per stay
  • Rollaway bed fee: AUD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Allen North Ward
  • Allen North Ward
  • Hotel Allen Motel
  • Hotel Allen North Ward
  • Hotel Allen Motel North Ward
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.